Cloud Based Contact Center - Global Market Outlook (2016-2022)

Cloud Based Contact Center - Global Market Outlook (2016-2022)

  • Published: December 2016
  • ID: SMRC16140

According to Stratistics MRC, the Global Cloud Based Contact Center Market is accounted for $4.9 billion in 2015 and expected to grow at a CAGR of 22.9% to reach $24.6 billion by 2022. Factors such as cloud compliance requirements, disaster recovery and agility and scalability will boost the market growth. However, risk of initial investment and data security issues are restraining the market growth.

The dialer segment is contributing towards the highest share value during the forecast period. The managed services segment is projecting highest growth rate due to increasing deployment models implemented by IT companies. Demand for hybrid cloud is projected to increase. The consumer goods and retail industry segment will increase significantly with highest revenue shares. North America commanded the largest market share followed by Asia Pacific due to the increasing market for analytics and retail and distribution activities. 

Some of the key players in global Cloud Based Contact Center market are Interactive Intelligence Group, Inc., Newvoicemedia, Mitel Networks Corporation, Genesys Telecommunications Laboratories, Inc., Aspect Software Parent Inc., Cisco Systems, Inc., West Corporation, Nice-Systems Ltd., Evolve IP, LLC, 3clogic, Liveops Cloud, Five9, Inc., Incontact, Inc., Connect First, Inc. and Oracle Corporation.

Solutions Covered:
• Agent Performance Optimization (APO)
• Automatic Call Distribution (ACD)
• Interactive Voice Response (IVR)
• Dialers

Services Covered:    
• Managed Services
• Professional Services

Applications Covered:
•  Data Integration and Recording
•  Chat Quality and Monitoring
•  Call Routing and Queuing
•  Real-Time Decision Making
• Workforce Optimization

Deployments Covered:
• Private Cloud
• Public Cloud
• Hybrid and Community Cloud

Organizations Covered:
• Large Enterprises
• Small and Medium Enterprises (SMES)

End Users Covered:
• Consumer Goods and Retail
• Government and Public Sector
• Healthcare and Life Sciences
• Manufacturing
• Media and Entertainment
• Banking, Financial Services and Insurance (BFSI)
• Telecommunication and ITES
• Other End Users
o Transportation & Logistics
o Education

Regions Covered:
• North America
o US
o Canada
o Mexico
• Europe
o Germany
o France
o Italy
o UK 
o Spain     
o Rest of Europe 
• Asia Pacific
o Japan       
o China       
o India       
o Australia       
o New Zealand      
o Rest of Asia Pacific      
• Rest of the World
o Middle East
o Brazil
o Argentina
o South Africa
o Egypt

What our report offers:
- Market share assessments for the regional and country level segments
- Market share analysis of the top industry players
- Strategic recommendations for the new entrants
- Market forecasts for a minimum of 7 years of all the mentioned segments, sub segments and the regional markets
- Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
- Strategic recommendations in key business segments based on the market estimations
- Competitive landscaping mapping the key common trends
- Company profiling with detailed strategies, financials, and recent developments
- Supply chain trends mapping the latest technological advancements

1 Executive Summary       
         
2 Preface 
       
 2.1 Abstract       
 2.2 Stake Holders      
 2.3 Research Scope      
 2.4 Research Methodology     
  2.4.1 Data Mining     
  2.4.2 Data Analysis     
  2.4.3 Data Validation     
  2.4.4 Research Approach     
 2.5 Research Sources      
  2.5.1 Primary Research Sources    
  2.5.2 Secondary Research Sources    
  2.5.3 Assumptions     
         
3 Market Trend Analysis      
 3.1 Introduction      
 3.2 Drivers       
 3.3 Restraints      
 3.4 Opportunities      
 3.5 Threats       
 3.6 Application Analysis     
 3.7 End User Analysis      
 3.8 Emerging markets      
 3.9 Futuristic market scenario     
         
4 Porters Five Force Analysis       
 4.1 Bargaining power of suppliers      
 4.2 Bargaining power of buyers        
 4.3 Threat of substitutes      
 4.4 Threat of new entrants         
 4.5 Competitive rivalry       
         
5 Global Cloud Based Contact Center Market, By Solution    

 5.1 Introduction      
 5.2 Agent Performance Optimization (APO)    
 5.3 Automatic Call Distribution (ACD)    
 5.4 Interactive Voice Response (IVR)    
 5.5 Dialers       
         
6 Global Cloud Based Contact Center Market, By Service  
    
 6.1 Introduction      
 6.2 Managed Services      
 6.3 Professional Services     
         
7 Global Cloud Based Contact Center Market, By Application    
  
 7.1 Introduction      
 7.2 Data Integration and Recording    
 7.3 Chat Quality and Monitoring     
 7.4 Call Routing and Queuing     
 7.5 Real-Time Decision Making     
 7.6 Workforce Optimization     
         
8 Global Cloud Based Contact Center Market, By Deployment       
 8.1 Introduction      
 8.2 Private Cloud      
 8.3 Public Cloud      
 8.4 Hybrid and Community Cloud     
         
9 Global Cloud Based Contact Center Market, By Organization       

 9.1 Introduction      
 9.2 Large Enterprises      
 9.3 Small and Medium Enterprises (SMES)    
         
10 Global Cloud Based Contact Center Market, By End User   

 10.1 Introduction      
 10.2 Consumer Goods and Retail     
 10.3 Government and Public Sector     
 10.4 Healthcare and Life Sciences     
 10.5 Manufacturing      
 10.6 Media and Entertainment     
 10.7 Banking, Financial Services and Insurance (BFSI)   
 10.8 Telecommunication and Ites     
 10.9 Other End Users      
  10.9.1 Transportation & Logistics     
  10.9.2 Education     
         
11 Global Cloud Based Contact Center Market, By Geography 
   
 11.1 North America      
  11.1.1 US      
  11.1.2 Canada      
  11.1.3 Mexico      
 11.2 Europe       
  11.2.1 Germany      
  11.2.2 France      
  11.2.3 Italy      
  11.2.4 UK      
  11.2.5 Spain      
  11.2.6 Rest of Europe     
 11.3 Asia Pacific      
  11.3.1 Japan      
  11.3.2 China      
  11.3.3 India      
  11.3.4 Australia      
  11.3.5 New Zealand     
  11.3.6 Rest of Asia Pacific     
 11.4 Rest of the World      
  11.4.1 Middle East     
  11.4.2 Brazil      
  11.4.3 Argentina     
  11.4.4 South Africa     
  11.4.5 Egypt      
         
12  Key Developments       
 12.1 Agreements, Partnerships, Collaborations and Joint Ventures  
 12.2 Acquisitions & Mergers          
 12.3 New Product Launch     
 12.4 Expansions           
 12.5 Other Key Strategies      
         
13 Company Profiling       
 13.1 Interactive Intelligence Group, Inc.    
 13.2 Newvoicemedia       
 13.3 Mitel Networks Corporation     
 13.4 Genesys Telecommunications Laboratories, Inc.    
 13.5 Aspect Software Parent Inc.      
 13.6 Cisco Systems, Inc.       
 13.7 West Corporation      
 13.8 Nice-Systems Ltd.       
 13.9 Evolve IP, LLC.      
 13.10 3clogic        
 13.11 Liveops Cloud      
 13.12 Five9, Inc.       
 13.13 Incontact, Inc.      
 13.14 Connect First, Inc.       
 13.15 Oracle Corporation 


List of Tables                       
1 Global Cloud Based Contact Center Market Analysis, by Region (2013-2022) ($MN) 
2 Global Cloud Based Contact Center Market Analysis, by Solution (2013-2022) ($MN)
3 Global Cloud Based Contact Center Market Analysis, by Agent Performance Optimization (APO) (2013-2022) ($MN)
4 Global Cloud Based Contact Center Market Analysis, by Automatic Call Distribution (ACD) (2013-2022) ($MN)
5 Global Cloud Based Contact Center Market Analysis, by Interactive Voice Response (IVR) (2013-2022) ($MN)
6 Global Cloud Based Contact Center Market Analysis, by Dialers (2013-2022) ($MN) 
7 Global Cloud Based Contact Center Market Analysis, by Service (2013-2022) ($MN) 
8 Global Cloud Based Contact Center Market Analysis, by Managed Services (2013-2022) ($MN)
9 Global Cloud Based Contact Center Market Analysis, by Professional Services (2013-2022) ($MN)
10 Global Cloud Based Contact Center Market Analysis, by Application (2013-2022) ($MN)
11 Global Cloud Based Contact Center Market Analysis, by Data Integration and Recording (2013-2022) ($MN)
12 Global Cloud Based Contact Center Market Analysis, by Chat Quality and Monitoring (2013-2022) ($MN)
13 Global Cloud Based Contact Center Market Analysis, by Call Routing and Queuing (2013-2022) ($MN)
14 Global Cloud Based Contact Center Market Analysis, by Real-Time Decision Making (2013-2022) ($MN)
15 Global Cloud Based Contact Center Market Analysis, by Workforce Optimization (2013-2022) ($MN)
16 Global Cloud Based Contact Center Market Analysis, by Deployment (2013-2022) ($MN)
17 Global Cloud Based Contact Center Market Analysis, by Private Cloud (2013-2022) ($MN)
18 Global Cloud Based Contact Center Market Analysis, by Public Cloud (2013-2022) ($MN)
19 Global Cloud Based Contact Center Market Analysis, by Hybrid and Community Cloud (2013-2022) ($MN)
20 Global Cloud Based Contact Center Market Analysis, by Organization (2013-2022) ($MN)
21 Global Cloud Based Contact Center Market Analysis, by Large Enterprises (2013-2022) ($MN)
22 Global Cloud Based Contact Center Market Analysis, by Small and Medium Enterprises (SMES) (2013-2022) ($MN)
23 Global Cloud Based Contact Center Market Analysis, by End User (2013-2022) ($MN)
24 Global Cloud Based Contact Center Market Analysis, by Consumer Goods and Retail (2013-2022) ($MN)
25 Global Cloud Based Contact Center Market Analysis, by Government and Public Sector (2013-2022) ($MN)
26 Global Cloud Based Contact Center Market Analysis, by Healthcare and Life Sciences (2013-2022) ($MN)
27 Global Cloud Based Contact Center Market Analysis, by Manufacturing (2013-2022) ($MN)
28 Global Cloud Based Contact Center Market Analysis, by Media and Entertainment (2013-2022) ($MN)
29 Global Cloud Based Contact Center Market Analysis, by Banking, Financial Services and Insurance (BFSI) (2013-2022) ($MN)
30 Global Cloud Based Contact Center Market Analysis, by Telecommunication and Ites (2013-2022) ($MN)
31 Global Cloud Based Contact Center Market Analysis, by Other End Users (2013-2022) ($MN)
32 Global Cloud Based Contact Center Market Analysis, by Transportation & Logistics (2013-2022) ($MN)
33 Global Cloud Based Contact Center Market Analysis, by Education (2013-2022) ($MN)
34 North America Cloud Based Contact Center Market Analysis, by Country (2013-2022) ($MN)
35 North America Cloud Based Contact Center Market Analysis, by Solution (2013-2022) ($MN)
36 North America Cloud Based Contact Center Market Analysis, by Agent Performance Optimization (APO) (2013-2022) ($MN)
37 North America Cloud Based Contact Center Market Analysis, by Automatic Call Distribution (ACD) (2013-2022) ($MN)
38 North America Cloud Based Contact Center Market Analysis, by Interactive Voice Response (IVR) (2013-2022) ($MN)
39 North America Cloud Based Contact Center Market Analysis, by Dialers (2013-2022) ($MN)
40 North America Cloud Based Contact Center Market Analysis, by Service (2013-2022) ($MN)
41 North America Cloud Based Contact Center Market Analysis, by Managed Services (2013-2022) ($MN)
42 North America Cloud Based Contact Center Market Analysis, by Professional Services (2013-2022) ($MN)
43 North America Cloud Based Contact Center Market Analysis, by Application (2013-2022) ($MN)
44 North America Cloud Based Contact Center Market Analysis, by Data Integration and Recording (2013-2022) ($MN)
45 North America Cloud Based Contact Center Market Analysis, by Chat Quality and Monitoring (2013-2022) ($MN)
46 North America Cloud Based Contact Center Market Analysis, by Call Routing and Queuing (2013-2022) ($MN)
47 North America Cloud Based Contact Center Market Analysis, by Real-Time Decision Making (2013-2022) ($MN)
48 North America Cloud Based Contact Center Market Analysis, by Workforce Optimization (2013-2022) ($MN)
49 North America Cloud Based Contact Center Market Analysis, by Deployment (2013-2022) ($MN)
50 North America Cloud Based Contact Center Market Analysis, by Private Cloud (2013-2022) ($MN)
51 North America Cloud Based Contact Center Market Analysis, by Public Cloud (2013-2022) ($MN)
52 North America Cloud Based Contact Center Market Analysis, by Hybrid and Community Cloud (2013-2022) ($MN)
53 North America Cloud Based Contact Center Market Analysis, by Organization (2013-2022) ($MN)
54 North America Cloud Based Contact Center Market Analysis, by Large Enterprises (2013-2022) ($MN)
55 North America Cloud Based Contact Center Market Analysis, by Small and Medium Enterprises (SMES) (2013-2022) ($MN)
56 North America Cloud Based Contact Center Market Analysis, by End User (2013-2022) ($MN)
57 North America Cloud Based Contact Center Market Analysis, by Consumer Goods and Retail (2013-2022) ($MN)
58 North America Cloud Based Contact Center Market Analysis, by Government and Public Sector (2013-2022) ($MN)
59 North America Cloud Based Contact Center Market Analysis, by Healthcare and Life Sciences (2013-2022) ($MN)
60 North America Cloud Based Contact Center Market Analysis, by Manufacturing (2013-2022) ($MN)
61 North America Cloud Based Contact Center Market Analysis, by Media and Entertainment (2013-2022) ($MN)
62 North America Cloud Based Contact Center Market Analysis, by Banking, Financial Services and Insurance (BFSI) (2013-2022) ($MN)
63 North America Cloud Based Contact Center Market Analysis, by Telecommunication and Ites (2013-2022) ($MN)
64 North America Cloud Based Contact Center Market Analysis, by Other End Users (2013-2022) ($MN)
65 North America Cloud Based Contact Center Market Analysis, by Transportation & Logistics (2013-2022) ($MN)
66 North America Cloud Based Contact Center Market Analysis, by Education (2013-2022) ($MN)
67 Europe Cloud Based Contact Center Market Analysis, by Country (2013-2022) ($MN)
68 Europe Cloud Based Contact Center Market Analysis, by Solution (2013-2022) ($MN)
69 Europe Cloud Based Contact Center Market Analysis, by Agent Performance Optimization (APO) (2013-2022) ($MN)
70 Europe Cloud Based Contact Center Market Analysis, by Automatic Call Distribution (ACD) (2013-2022) ($MN)
71 Europe Cloud Based Contact Center Market Analysis, by Interactive Voice Response (IVR) (2013-2022) ($MN)
72 Europe Cloud Based Contact Center Market Analysis, by Dialers (2013-2022) ($MN) 
73 Europe Cloud Based Contact Center Market Analysis, by Service (2013-2022) ($MN) 
74 Europe Cloud Based Contact Center Market Analysis, by Managed Services (2013-2022) ($MN)
75 Europe Cloud Based Contact Center Market Analysis, by Professional Services (2013-2022) ($MN)
76 Europe Cloud Based Contact Center Market Analysis, by Application (2013-2022) ($MN)
77 Europe Cloud Based Contact Center Market Analysis, by Data Integration and Recording (2013-2022) ($MN)
78 Europe Cloud Based Contact Center Market Analysis, by Chat Quality and Monitoring (2013-2022) ($MN)
79 Europe Cloud Based Contact Center Market Analysis, by Call Routing and Queuing (2013-2022) ($MN)
80 Europe Cloud Based Contact Center Market Analysis, by Real-Time Decision Making (2013-2022) ($MN)
81 Europe Cloud Based Contact Center Market Analysis, by Workforce Optimization (2013-2022) ($MN)
82 Europe Cloud Based Contact Center Market Analysis, by Deployment (2013-2022) ($MN)
83 Europe Cloud Based Contact Center Market Analysis, by Private Cloud (2013-2022) ($MN)
84 Europe Cloud Based Contact Center Market Analysis, by Public Cloud (2013-2022) ($MN)
85 Europe Cloud Based Contact Center Market Analysis, by Hybrid and Community Cloud (2013-2022) ($MN)
86 Europe Cloud Based Contact Center Market Analysis, by Organization (2013-2022) ($MN)
87 Europe Cloud Based Contact Center Market Analysis, by Large Enterprises (2013-2022) ($MN)
88 Europe Cloud Based Contact Center Market Analysis, by Small and Medium Enterprises (SMES) (2013-2022) ($MN)
89 Europe Cloud Based Contact Center Market Analysis, by End User (2013-2022) ($MN)
90 Europe Cloud Based Contact Center Market Analysis, by Consumer Goods and Retail (2013-2022) ($MN)
91 Europe Cloud Based Contact Center Market Analysis, by Government and Public Sector (2013-2022) ($MN)
92 Europe Cloud Based Contact Center Market Analysis, by Healthcare and Life Sciences (2013-2022) ($MN)
93 Europe Cloud Based Contact Center Market Analysis, by Manufacturing (2013-2022) ($MN)
94 Europe Cloud Based Contact Center Market Analysis, by Media and Entertainment (2013-2022) ($MN)
95 Europe Cloud Based Contact Center Market Analysis, by Banking, Financial Services and Insurance (BFSI) (2013-2022) ($MN)
96 Europe Cloud Based Contact Center Market Analysis, by Telecommunication and Ites (2013-2022) ($MN)
97 Europe Cloud Based Contact Center Market Analysis, by Other End Users (2013-2022) ($MN)
98 Europe Cloud Based Contact Center Market Analysis, by Transportation & Logistics (2013-2022) ($MN)
99 Europe Cloud Based Contact Center Market Analysis, by Education (2013-2022) ($MN)
100 Asia Pacific Cloud Based Contact Center Market Analysis, by Country (2013-2022) ($MN)
101 Asia Pacific Cloud Based Contact Center Market Analysis, by Solution (2013-2022) ($MN)
102 Asia Pacific Cloud Based Contact Center Market Analysis, by Agent Performance Optimization (APO) (2013-2022) ($MN)
103 Asia Pacific Cloud Based Contact Center Market Analysis, by Automatic Call Distribution (ACD) (2013-2022) ($MN)
104 Asia Pacific Cloud Based Contact Center Market Analysis, by Interactive Voice Response (IVR) (2013-2022) ($MN)
105 Asia Pacific Cloud Based Contact Center Market Analysis, by Dialers (2013-2022) ($MN)
106 Asia Pacific Cloud Based Contact Center Market Analysis, by Service (2013-2022) ($MN)
107 Asia Pacific Cloud Based Contact Center Market Analysis, by Managed Services (2013-2022) ($MN)
108 Asia Pacific Cloud Based Contact Center Market Analysis, by Professional Services (2013-2022) ($MN)
109 Asia Pacific Cloud Based Contact Center Market Analysis, by Application (2013-2022) ($MN)
110 Asia Pacific Cloud Based Contact Center Market Analysis, by Data Integration and Recording (2013-2022) ($MN)
111 Asia Pacific Cloud Based Contact Center Market Analysis, by Chat Quality and Monitoring (2013-2022) ($MN)
112 Asia Pacific Cloud Based Contact Center Market Analysis, by Call Routing and Queuing (2013-2022) ($MN)
113 Asia Pacific Cloud Based Contact Center Market Analysis, by Real-Time Decision Making (2013-2022) ($MN)
114 Asia Pacific Cloud Based Contact Center Market Analysis, by Workforce Optimization (2013-2022) ($MN)
115 Asia Pacific Cloud Based Contact Center Market Analysis, by Deployment (2013-2022) ($MN)
116 Asia Pacific Cloud Based Contact Center Market Analysis, by Private Cloud (2013-2022) ($MN)
117 Asia Pacific Cloud Based Contact Center Market Analysis, by Public Cloud (2013-2022) ($MN)
118 Asia Pacific Cloud Based Contact Center Market Analysis, by Hybrid and Community Cloud (2013-2022) ($MN)
119 Asia Pacific Cloud Based Contact Center Market Analysis, by Organization (2013-2022) ($MN)
120 Asia Pacific Cloud Based Contact Center Market Analysis, by Large Enterprises (2013-2022) ($MN)
121 Asia Pacific Cloud Based Contact Center Market Analysis, by Small and Medium Enterprises (SMES) (2013-2022) ($MN)
122 Asia Pacific Cloud Based Contact Center Market Analysis, by End User (2013-2022) ($MN)
123 Asia Pacific Cloud Based Contact Center Market Analysis, by Consumer Goods and Retail (2013-2022) ($MN)
124 Asia Pacific Cloud Based Contact Center Market Analysis, by Government and Public Sector (2013-2022) ($MN)
125 Asia Pacific Cloud Based Contact Center Market Analysis, by Healthcare and Life Sciences (2013-2022) ($MN)
126 Asia Pacific Cloud Based Contact Center Market Analysis, by Manufacturing (2013-2022) ($MN)
127 Asia Pacific Cloud Based Contact Center Market Analysis, by Media and Entertainment (2013-2022) ($MN)
128 Asia Pacific Cloud Based Contact Center Market Analysis, by Banking, Financial Services and Insurance (BFSI) (2013-2022) ($MN)
129 Asia Pacific Cloud Based Contact Center Market Analysis, by Telecommunication and Ites (2013-2022) ($MN)
130 Asia Pacific Cloud Based Contact Center Market Analysis, by Other End Users (2013-2022) ($MN)
131 Asia Pacific Cloud Based Contact Center Market Analysis, by Transportation & Logistics (2013-2022) ($MN)
132 Asia Pacific Cloud Based Contact Center Market Analysis, by Education (2013-2022) ($MN)
133 RoW Cloud Based Contact Center Market Analysis, by Country (2013-2022) ($MN) 
134 RoW Cloud Based Contact Center Market Analysis, by Solution (2013-2022) ($MN) 
135 RoW Cloud Based Contact Center Market Analysis, by Agent Performance Optimization (APO) (2013-2022) ($MN)
136 RoW Cloud Based Contact Center Market Analysis, by Automatic Call Distribution (ACD) (2013-2022) ($MN)
137 RoW Cloud Based Contact Center Market Analysis, by Interactive Voice Response (IVR) (2013-2022) ($MN)
138 RoW Cloud Based Contact Center Market Analysis, by Dialers (2013-2022) ($MN) 
139 RoW Cloud Based Contact Center Market Analysis, by Service (2013-2022) ($MN) 
140 RoW Cloud Based Contact Center Market Analysis, by Managed Services (2013-2022) ($MN)
141 RoW Cloud Based Contact Center Market Analysis, by Professional Services (2013-2022) ($MN)
142 RoW Cloud Based Contact Center Market Analysis, by Application (2013-2022) ($MN)
143 RoW Cloud Based Contact Center Market Analysis, by Data Integration and Recording (2013-2022) ($MN)
144 RoW Cloud Based Contact Center Market Analysis, by Chat Quality and Monitoring (2013-2022) ($MN)
145 RoW Cloud Based Contact Center Market Analysis, by Call Routing and Queuing (2013-2022) ($MN)
146 RoW Cloud Based Contact Center Market Analysis, by Real-Time Decision Making (2013-2022) ($MN)
147 RoW Cloud Based Contact Center Market Analysis, by Workforce Optimization (2013-2022) ($MN)
148 RoW Cloud Based Contact Center Market Analysis, by Deployment (2013-2022) ($MN)
149 RoW Cloud Based Contact Center Market Analysis, by Private Cloud (2013-2022) ($MN)
150 RoW Cloud Based Contact Center Market Analysis, by Public Cloud (2013-2022) ($MN)
151 RoW Cloud Based Contact Center Market Analysis, by Hybrid and Community Cloud (2013-2022) ($MN)
152 RoW Cloud Based Contact Center Market Analysis, by Organization (2013-2022) ($MN)
153 RoW Cloud Based Contact Center Market Analysis, by Large Enterprises (2013-2022) ($MN)
154 RoW Cloud Based Contact Center Market Analysis, by Small and Medium Enterprises (SMES) (2013-2022) ($MN)
155 RoW Cloud Based Contact Center Market Analysis, by End User (2013-2022) ($MN) 
156 RoW Cloud Based Contact Center Market Analysis, by Consumer Goods and Retail (2013-2022) ($MN)
157 RoW Cloud Based Contact Center Market Analysis, by Government and Public Sector (2013-2022) ($MN)
158 RoW Cloud Based Contact Center Market Analysis, by Healthcare and Life Sciences (2013-2022) ($MN)
159 RoW Cloud Based Contact Center Market Analysis, by Manufacturing (2013-2022) ($MN)
160 RoW Cloud Based Contact Center Market Analysis, by Media and Entertainment (2013-2022) ($MN)
161 RoW Cloud Based Contact Center Market Analysis, by Banking, Financial Services and Insurance (BFSI) (2013-2022) ($MN)
162 RoW Cloud Based Contact Center Market Analysis, by Telecommunication and Ites (2013-2022) ($MN)
163 RoW Cloud Based Contact Center Market Analysis, by Other End Users (2013-2022) ($MN)
164 RoW Cloud Based Contact Center Market Analysis, by Transportation & Logistics (2013-2022) ($MN)
165 RoW Cloud Based Contact Center Market Analysis, by Education (2013-2022) ($MN) 

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