Field Service Management (FSM) - Global Market Outlook (2016-2022)

Field Service Management (FSM) - Global Market Outlook (2016-2022)

  • Published: March 2017
  • ID: SMRC16369

According to Stratistics MRC, the Global Field Service Management (FSM) Market is accounted for $1.78 billion in 2016 and is expected to reach $4.45 billion by 2022 growing at a CAGR of 16.5% during the forecast period. Factors such as enhanced customer satisfaction, increasing number of field operations in manufacturing, oil & gas and reducing operational costs are driving the market growth. Internet of Things (IoT) provides ample of opportunities for the market growth.

Schedule and dispatch segment commanded the largest market share during the forecast period owing to requirement for quick service delivery to achieve enhanced customer experience. By geography, North America commanded the market, followed by Europe. Largest market share of North America is due to the high adoption of cloud technology mainly in the U.S. and Canada, which is the major reason for the continuous adoption of FSM solutions and services by the end-users.

Some of the key players in Field Service Management (FSM) market include Servicemax, Inc., SAP SE, PTC, Clicksoftware Technologies, Oracle Corporation, Servicepower Technologies PLC, Trimble Navigation Limited, Intac International LLC, International Business Machines Corporation, Astea International, Inc., Industrial and Financial Systems AB (IFS), Comarch and Microsoft Corporation.

Services Covered:
• Consulting
• Implementation
• Managed Services
• Training and Support
• Software as a service (SaaS)

User Types Covered:
• Large Enterprise
• Small and Medium Enterprise (SME)

Solutions Covered:
• Billing and Invoicing
• Work Order Management
• Tracking and Performance Management
• Mobile Field Execution
• Inventory Management
• Schedule and Dispatch
• Reporting and Dashboards

Deployment Types Covered:
• On-Premises
• Cloud

End Users Covered:
• Energy and Utilities
• Oil & Gas
• Financial Services
• Manufacturing
• Telecom and IT
• Construction and Real Estate
• Healthcare
• Transportation and Logistics
• Other End Users

Regions Covered:
• North America
o US
o Canada
o Mexico
• Europe
o Germany
o France
o Italy
o UK 
o Spain
o Rest of Europe      
• Asia Pacific
o Japan
o China
o India
o Australia
o New Zealand
o Rest of Asia Pacific
• Rest of the World
o Middle East
o Brazil
o Argentina
o South Africa
o Egypt

What our report offers:
- Market share assessments for the regional and country level segments
- Market share analysis of the top industry players
- Strategic recommendations for the new entrants
- Market forecasts for a minimum of 6 years of all the mentioned segments, sub segments and the regional markets
- Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
- Strategic recommendations in key business segments based on the market estimations
- Competitive landscaping mapping the key common trends
- Company profiling with detailed strategies, financials, and recent developments
- Supply chain trends mapping the latest technological advancements

1 Executive Summary 
   
2 Preface  

 2.1 Abstract 
 2.2 Stake Holders
 2.3 Research Scope
 2.4 Research Methodology
  2.4.1 Data Mining
  2.4.2 Data Analysis
  2.4.3 Data Validation
  2.4.4 Research Approach
 2.5 Research Sources
  2.5.1 Primary Research Sources
  2.5.2 Secondary Research Sources
  2.5.3 Assumptions
   
3 Market Trend Analysis
 3.1 Introduction
 3.2 Drivers 
 3.3 Restraints
 3.4 Opportunities
 3.5 Threats 
 3.6 End User Analysis
 3.7 Emerging Markets
 3.8 Futuristic Market Scenario
   
4 Porters Five Force Analysis
 4.1 Bargaining power of suppliers
 4.2 Bargaining power of buyers
 4.3 Threat of substitutes
 4.4 Threat of new entrants
 4.5 Competitive rivalry
   
5 Global Field Service Management (FSM) Market, By Service
 5.1 Introduction
 5.2 Consulting
 5.3 Implementation
 5.4 Managed Services
 5.5 Training and Support
 5.6 Software as a service (SaaS)
   
6 Global Field Service Management (FSM) Market, By User Type
 6.1 Introduction
 6.2 Large Enterprise
 6.3 Small and Medium Enterprise (SME)
   
7 Global Field Service Management (FSM) Market, By Solution
 7.1 Introduction
 7.2 Billing and Invoicing
 7.3 Work Order Management
 7.4 Tracking and Performance Management
 7.5 Mobile Field Execution
 7.6 Inventory Management
 7.7 Schedule and Dispatch
 7.8 Reporting and Dashboards
   
8 Global Field Service Management (FSM) Market, By Deployment Type
 8.1 Introduction
 8.2 On-Premises
 8.3 Cloud 
   
9 Global Field Service Management (FSM) Market, By End User
 9.1 Introduction
 9.2 Energy and Utilities
 9.3 Oil & Gas 
 9.4 Financial Services
 9.5 Manufacturing
 9.6 Telecom and IT
 9.7 Construction and Real Estate
 9.8 Healthcare
 9.9 Transportation and Logistics
 9.10 Other End Users
   
10 Global Field Service Management (FSM) Market, By Geography
 10.1 North America
  10.1.1 US
  10.1.2 Canada
  10.1.3 Mexico
 10.2 Europe 
  10.2.1 Germany
  10.2.2 France
  10.2.3 Italy
  10.2.4 UK
  10.2.5 Spain
  10.2.6 Rest of Europe
 10.3 Asia Pacific
  10.3.1 Japan
  10.3.2 China
  10.3.3 India
  10.3.4 Australia
  10.3.5 New Zealand
  10.3.6 Rest of Asia Pacific
 10.4 Rest of the World
  10.4.1 Middle East
  10.4.2 Brazil
  10.4.3 Argentina
  10.4.4 South Africa
  10.4.5 Egypt
   
11 Key Developments 
 11.1 Agreements, Partnerships, Collaborations and Joint Ventures
 11.2 Acquisitions & Mergers
 11.3 New Product Launch
 11.4 Expansions
 11.5 Other Key Strategies
   
12 Company Profiling 
 12.1 Servicemax, Inc. 
 12.2 SAP SE  
 12.3 PTC 
 12.4 Clicksoftware Technologies
 12.5 Oracle Corporation 
 12.6 Servicepower Technologies PLC
 12.7 Trimble Navigation Limited
 12.8 Intac International LLC
 12.9 International Business Machines Corporation
 12.10 Astea International, Inc.
 12.11 Industrial and Financial Systems AB (IFS)
 12.12 Comarch 
 12.13 Microsoft Corporation


List of Tables  
1 Global Field Service Management (FSM) Market Outlook, By Region (2014-2022) ($MN)
2 Global Field Service Management (FSM) Market Outlook, By Service (2014-2022) ($MN)
3 Global Field Service Management (FSM) Market Outlook, By Consulting (2014-2022) ($MN)
4 Global Field Service Management (FSM) Market Outlook, By Implementation (2014-2022) ($MN)
5 Global Field Service Management (FSM) Market Outlook, By Managed Services (2014-2022) ($MN)
6 Global Field Service Management (FSM) Market Outlook, By Training and Support (2014-2022) ($MN)
7 Global Field Service Management (FSM) Market Outlook, By Software as a service (SaaS) (2014-2022) ($MN)
8 Global Field Service Management (FSM) Market Outlook, By User Type (2014-2022) ($MN)
9 Global Field Service Management (FSM) Market Outlook, By Large Enterprise (2014-2022) ($MN)
10 Global Field Service Management (FSM) Market Outlook, By Small and Medium Enterprise (SME) (2014-2022) ($MN)
11 Global Field Service Management (FSM) Market Outlook, By Solution (2014-2022) ($MN)
12 Global Field Service Management (FSM) Market Outlook, By Billing and Invoicing (2014-2022) ($MN)
13 Global Field Service Management (FSM) Market Outlook, By Work Order Management (2014-2022) ($MN)
14 Global Field Service Management (FSM) Market Outlook, By Tracking and Performance Management (2014-2022) ($MN)
15 Global Field Service Management (FSM) Market Outlook, By Mobile Field Execution (2014-2022) ($MN)
16 Global Field Service Management (FSM) Market Outlook, By Inventory Management (2014-2022) ($MN)
17 Global Field Service Management (FSM) Market Outlook, By Schedule and Dispatch (2014-2022) ($MN)
18 Global Field Service Management (FSM) Market Outlook, By Reporting and Dashboards (2014-2022) ($MN)
19 Global Field Service Management (FSM) Market Outlook, By Deployment Type (2014-2022) ($MN)
20 Global Field Service Management (FSM) Market Outlook, By On-Premises (2014-2022) ($MN)
21 Global Field Service Management (FSM) Market Outlook, By Cloud (2014-2022) ($MN)
22 Global Field Service Management (FSM) Market Outlook, By End User (2014-2022) ($MN)
23 Global Field Service Management (FSM) Market Outlook, By Energy and Utilities (2014-2022) ($MN)
24 Global Field Service Management (FSM) Market Outlook, By Oil & Gas (2014-2022) ($MN)
25 Global Field Service Management (FSM) Market Outlook, By Financial Services (2014-2022) ($MN)
26 Global Field Service Management (FSM) Market Outlook, By Manufacturing (2014-2022) ($MN)
27 Global Field Service Management (FSM) Market Outlook, By Telecom and IT (2014-2022) ($MN)
28 Global Field Service Management (FSM) Market Outlook, By Construction and Real Estate (2014-2022) ($MN)
29 Global Field Service Management (FSM) Market Outlook, By Healthcare (2014-2022) ($MN)
30 Global Field Service Management (FSM) Market Outlook, By Transportation and Logistics (2014-2022) ($MN)
31 Global Field Service Management (FSM) Market Outlook, By Other End Users (2014-2022) ($MN)
32 North America Field Service Management (FSM) Market Outlook, By Country (2014-2022) ($MN)
33 North America Field Service Management (FSM) Market Outlook, By Service (2014-2022) ($MN)
34 North America Field Service Management (FSM) Market Outlook, By Consulting (2014-2022) ($MN)
35 North America Field Service Management (FSM) Market Outlook, By Implementation (2014-2022) ($MN)
36 North America Field Service Management (FSM) Market Outlook, By Managed Services (2014-2022) ($MN)
37 North America Field Service Management (FSM) Market Outlook, By Training and Support (2014-2022) ($MN)
38 North America Field Service Management (FSM) Market Outlook, By Software as a service (SaaS) (2014-2022) ($MN)
39 North America Field Service Management (FSM) Market Outlook, By User Type (2014-2022) ($MN)
40 North America Field Service Management (FSM) Market Outlook, By Large Enterprise (2014-2022) ($MN)
41 North America Field Service Management (FSM) Market Outlook, By Small and Medium Enterprise (SME) (2014-2022) ($MN)
42 North America Field Service Management (FSM) Market Outlook, By Solution (2014-2022) ($MN)
43 North America Field Service Management (FSM) Market Outlook, By Billing and Invoicing (2014-2022) ($MN)
44 North America Field Service Management (FSM) Market Outlook, By Work Order Management (2014-2022) ($MN)
45 North America Field Service Management (FSM) Market Outlook, By Tracking and Performance Management (2014-2022) ($MN)
46 North America Field Service Management (FSM) Market Outlook, By Mobile Field Execution (2014-2022) ($MN)
47 North America Field Service Management (FSM) Market Outlook, By Inventory Management (2014-2022) ($MN)
48 North America Field Service Management (FSM) Market Outlook, By Schedule and Dispatch (2014-2022) ($MN)
49 North America Field Service Management (FSM) Market Outlook, By Reporting and Dashboards (2014-2022) ($MN)
50 North America Field Service Management (FSM) Market Outlook, By Deployment Type (2014-2022) ($MN)
51 North America Field Service Management (FSM) Market Outlook, By On-Premises (2014-2022) ($MN)
52 North America Field Service Management (FSM) Market Outlook, By Cloud (2014-2022) ($MN)
53 North America Field Service Management (FSM) Market Outlook, By End User (2014-2022) ($MN)
54 North America Field Service Management (FSM) Market Outlook, By Energy and Utilities (2014-2022) ($MN)
55 North America Field Service Management (FSM) Market Outlook, By Oil & Gas (2014-2022) ($MN)
56 North America Field Service Management (FSM) Market Outlook, By Financial Services (2014-2022) ($MN)
57 North America Field Service Management (FSM) Market Outlook, By Manufacturing (2014-2022) ($MN)
58 North America Field Service Management (FSM) Market Outlook, By Telecom and IT (2014-2022) ($MN)
59 North America Field Service Management (FSM) Market Outlook, By Construction and Real Estate (2014-2022) ($MN)
60 North America Field Service Management (FSM) Market Outlook, By Healthcare (2014-2022) ($MN)
61 North America Field Service Management (FSM) Market Outlook, By Transportation and Logistics (2014-2022) ($MN)
62 North America Field Service Management (FSM) Market Outlook, By Other End Users (2014-2022) ($MN)
63 Europe Field Service Management (FSM) Market Outlook, By Country (2014-2022) ($MN)
64 Europe Field Service Management (FSM) Market Outlook, By Service (2014-2022) ($MN)
65 Europe Field Service Management (FSM) Market Outlook, By Consulting (2014-2022) ($MN)
66 Europe Field Service Management (FSM) Market Outlook, By Implementation (2014-2022) ($MN)
67 Europe Field Service Management (FSM) Market Outlook, By Managed Services (2014-2022) ($MN)
68 Europe Field Service Management (FSM) Market Outlook, By Training and Support (2014-2022) ($MN)
69 Europe Field Service Management (FSM) Market Outlook, By Software as a service (SaaS) (2014-2022) ($MN)
70 Europe Field Service Management (FSM) Market Outlook, By User Type (2014-2022) ($MN)
71 Europe Field Service Management (FSM) Market Outlook, By Large Enterprise (2014-2022) ($MN)
72 Europe Field Service Management (FSM) Market Outlook, By Small and Medium Enterprise (SME) (2014-2022) ($MN)
73 Europe Field Service Management (FSM) Market Outlook, By Solution (2014-2022) ($MN)
74 Europe Field Service Management (FSM) Market Outlook, By Billing and Invoicing (2014-2022) ($MN)
75 Europe Field Service Management (FSM) Market Outlook, By Work Order Management (2014-2022) ($MN)
76 Europe Field Service Management (FSM) Market Outlook, By Tracking and Performance Management (2014-2022) ($MN)
77 Europe Field Service Management (FSM) Market Outlook, By Mobile Field Execution (2014-2022) ($MN)
78 Europe Field Service Management (FSM) Market Outlook, By Inventory Management (2014-2022) ($MN)
79 Europe Field Service Management (FSM) Market Outlook, By Schedule and Dispatch (2014-2022) ($MN)
80 Europe Field Service Management (FSM) Market Outlook, By Reporting and Dashboards (2014-2022) ($MN)
81 Europe Field Service Management (FSM) Market Outlook, By Deployment Type (2014-2022) ($MN)
82 Europe Field Service Management (FSM) Market Outlook, By On-Premises (2014-2022) ($MN)
83 Europe Field Service Management (FSM) Market Outlook, By Cloud (2014-2022) ($MN)
84 Europe Field Service Management (FSM) Market Outlook, By End User (2014-2022) ($MN)
85 Europe Field Service Management (FSM) Market Outlook, By Energy and Utilities (2014-2022) ($MN)
86 Europe Field Service Management (FSM) Market Outlook, By Oil & Gas (2014-2022) ($MN)
87 Europe Field Service Management (FSM) Market Outlook, By Financial Services (2014-2022) ($MN)
88 Europe Field Service Management (FSM) Market Outlook, By Manufacturing (2014-2022) ($MN)
89 Europe Field Service Management (FSM) Market Outlook, By Telecom and IT (2014-2022) ($MN)
90 Europe Field Service Management (FSM) Market Outlook, By Construction and Real Estate (2014-2022) ($MN)
91 Europe Field Service Management (FSM) Market Outlook, By Healthcare (2014-2022) ($MN)
92 Europe Field Service Management (FSM) Market Outlook, By Transportation and Logistics (2014-2022) ($MN)
93 Europe Field Service Management (FSM) Market Outlook, By Other End Users (2014-2022) ($MN)
94 Asia Pacific Field Service Management (FSM) Market Outlook, By Country (2014-2022) ($MN)
95 Asia Pacific Field Service Management (FSM) Market Outlook, By Service (2014-2022) ($MN)
96 Asia Pacific Field Service Management (FSM) Market Outlook, By Consulting (2014-2022) ($MN)
97 Asia Pacific Field Service Management (FSM) Market Outlook, By Implementation (2014-2022) ($MN)
98 Asia Pacific Field Service Management (FSM) Market Outlook, By Managed Services (2014-2022) ($MN)
99 Asia Pacific Field Service Management (FSM) Market Outlook, By Training and Support (2014-2022) ($MN)
100 Asia Pacific Field Service Management (FSM) Market Outlook, By Software as a service (SaaS) (2014-2022) ($MN)
101 Asia Pacific Field Service Management (FSM) Market Outlook, By User Type (2014-2022) ($MN)
102 Asia Pacific Field Service Management (FSM) Market Outlook, By Large Enterprise (2014-2022) ($MN)
103 Asia Pacific Field Service Management (FSM) Market Outlook, By Small and Medium Enterprise (SME) (2014-2022) ($MN)
104 Asia Pacific Field Service Management (FSM) Market Outlook, By Solution (2014-2022) ($MN)
105 Asia Pacific Field Service Management (FSM) Market Outlook, By Billing and Invoicing (2014-2022) ($MN)
106 Asia Pacific Field Service Management (FSM) Market Outlook, By Work Order Management (2014-2022) ($MN)
107 Asia Pacific Field Service Management (FSM) Market Outlook, By Tracking and Performance Management (2014-2022) ($MN)
108 Asia Pacific Field Service Management (FSM) Market Outlook, By Mobile Field Execution (2014-2022) ($MN)
109 Asia Pacific Field Service Management (FSM) Market Outlook, By Inventory Management (2014-2022) ($MN)
110 Asia Pacific Field Service Management (FSM) Market Outlook, By Schedule and Dispatch (2014-2022) ($MN)
111 Asia Pacific Field Service Management (FSM) Market Outlook, By Reporting and Dashboards (2014-2022) ($MN)
112 Asia Pacific Field Service Management (FSM) Market Outlook, By Deployment Type (2014-2022) ($MN)
113 Asia Pacific Field Service Management (FSM) Market Outlook, By On-Premises (2014-2022) ($MN)
114 Asia Pacific Field Service Management (FSM) Market Outlook, By Cloud (2014-2022) ($MN)
115 Asia Pacific Field Service Management (FSM) Market Outlook, By End User (2014-2022) ($MN)
116 Asia Pacific Field Service Management (FSM) Market Outlook, By Energy and Utilities (2014-2022) ($MN)
117 Asia Pacific Field Service Management (FSM) Market Outlook, By Oil & Gas (2014-2022) ($MN)
118 Asia Pacific Field Service Management (FSM) Market Outlook, By Financial Services (2014-2022) ($MN)
119 Asia Pacific Field Service Management (FSM) Market Outlook, By Manufacturing (2014-2022) ($MN)
120 Asia Pacific Field Service Management (FSM) Market Outlook, By Telecom and IT (2014-2022) ($MN)
121 Asia Pacific Field Service Management (FSM) Market Outlook, By Construction and Real Estate (2014-2022) ($MN)
122 Asia Pacific Field Service Management (FSM) Market Outlook, By Healthcare (2014-2022) ($MN)
123 Asia Pacific Field Service Management (FSM) Market Outlook, By Transportation and Logistics (2014-2022) ($MN)
124 Asia Pacific Field Service Management (FSM) Market Outlook, By Other End Users (2014-2022) ($MN)
125 RoW Field Service Management (FSM) Market Outlook, By Country (2014-2022) ($MN)
126 RoW Field Service Management (FSM) Market Outlook, By Service (2014-2022) ($MN)
127 RoW Field Service Management (FSM) Market Outlook, By Consulting (2014-2022) ($MN)
128 RoW Field Service Management (FSM) Market Outlook, By Implementation (2014-2022) ($MN)
129 RoW Field Service Management (FSM) Market Outlook, By Managed Services (2014-2022) ($MN)
130 RoW Field Service Management (FSM) Market Outlook, By Training and Support (2014-2022) ($MN)
131 RoW Field Service Management (FSM) Market Outlook, By Software as a service (SaaS) (2014-2022) ($MN)
132 RoW Field Service Management (FSM) Market Outlook, By User Type (2014-2022) ($MN)
133 RoW Field Service Management (FSM) Market Outlook, By Large Enterprise (2014-2022) ($MN)
134 RoW Field Service Management (FSM) Market Outlook, By Small and Medium Enterprise (SME) (2014-2022) ($MN)
135 RoW Field Service Management (FSM) Market Outlook, By Solution (2014-2022) ($MN)
136 RoW Field Service Management (FSM) Market Outlook, By Billing and Invoicing (2014-2022) ($MN)
137 RoW Field Service Management (FSM) Market Outlook, By Work Order Management (2014-2022) ($MN)
138 RoW Field Service Management (FSM) Market Outlook, By Tracking and Performance Management (2014-2022) ($MN)
139 RoW Field Service Management (FSM) Market Outlook, By Mobile Field Execution (2014-2022) ($MN)
140 RoW Field Service Management (FSM) Market Outlook, By Inventory Management (2014-2022) ($MN)
141 RoW Field Service Management (FSM) Market Outlook, By Schedule and Dispatch (2014-2022) ($MN)
142 RoW Field Service Management (FSM) Market Outlook, By Reporting and Dashboards (2014-2022) ($MN)
143 RoW Field Service Management (FSM) Market Outlook, By Deployment Type (2014-2022) ($MN)
144 RoW Field Service Management (FSM) Market Outlook, By On-Premises (2014-2022) ($MN)
145 RoW Field Service Management (FSM) Market Outlook, By Cloud (2014-2022) ($MN)
146 RoW Field Service Management (FSM) Market Outlook, By End User (2014-2022) ($MN)
147 RoW Field Service Management (FSM) Market Outlook, By Energy and Utilities (2014-2022) ($MN)
148 RoW Field Service Management (FSM) Market Outlook, By Oil & Gas (2014-2022) ($MN)
149 RoW Field Service Management (FSM) Market Outlook, By Financial Services (2014-2022) ($MN)
150 RoW Field Service Management (FSM) Market Outlook, By Manufacturing (2014-2022) ($MN)
151 RoW Field Service Management (FSM) Market Outlook, By Telecom and IT (2014-2022) ($MN)
152 RoW Field Service Management (FSM) Market Outlook, By Construction and Real Estate (2014-2022) ($MN)
153 RoW Field Service Management (FSM) Market Outlook, By Healthcare (2014-2022) ($MN)
154 RoW Field Service Management (FSM) Market Outlook, By Transportation and Logistics (2014-2022) ($MN)
155 RoW Field Service Management (FSM) Market Outlook, By Other End Users (2014-2022) ($MN)

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