
Cloud IT Service Management (ITSM) - Global Market Outlook (2019-2027)
1 Executive Summary
2 Preface
2.1 Abstract
2.2 Stake Holders
2.3 Research Scope
2.4 Research Methodology
2.4.1 Data Mining
2.4.2 Data Analysis
2.4.3 Data Validation
2.4.4 Research Approach
2.5 Research Sources
2.5.1 Primary Research Sources
2.5.2 Secondary Research Sources
2.5.3 Assumptions
3 Market Trend Analysis
3.1 Introduction
3.2 Drivers
3.3 Restraints
3.4 Opportunities
3.5 Threats
3.6 Application Analysis
3.7 End User Analysis
3.8 Emerging Markets
3.9 Impact of Covid-19
4 Porters Five Force Analysis
4.1 Bargaining power of suppliers
4.2 Bargaining power of buyers
4.3 Threat of substitutes
4.4 Threat of new entrants
4.5 Competitive rivalry
5 Global Cloud IT Service Management (ITSM) Market, By Organization Size
5.1 Introduction
5.2 Large Enterprises
5.3 Small and Medium-sized Enterprises
6 Global Cloud IT Service Management (ITSM) Market, By Component
6.1 Introduction
6.2 Solutions
6.2.1 Service Desk Software
6.2.1.1 Problem Management
6.2.1.2 Request Fulfilment and Self-service Solutions
6.2.1.3 Event and Incident Management
6.2.1.4 Access Management
6.2.2 Dashboard Reporting and Analytics
6.2.3 Configuration and Change Management
6.2.4 Service Portfolio Management
6.2.4.1 Financial Management
6.2.4.2 Service Level Management
6.2.4.3 IT Asset Management
6.2.5 Service Demand Management
6.2.6 Operations and Performance Management
6.2.6.1 Workload Automation
6.2.6.2 Performance Monitoring and IT Operations Management
6.2.6.3 Availability Management
6.3 Services
6.3.1 Professional Services
6.3.2 Managed Services
7 Global Cloud IT Service Management (ITSM) Market, By Application
7.1 Introduction
7.2 Database Management System
7.3 Network Management
8 Global Cloud IT Service Management (ITSM) Market, By End User
8.1 Introduction
8.2 Government and Public Sector
8.3 Retail and Consumer Goods
8.4 Banking, Financial Services, and Insurance (BFSI)
8.5 Telecommunications
8.6 Travel and Hospitality
8.7 Manufacturing
8.8 IT & IT Enabled Services (ITES)
8.9 Media and Entertainment
8.10 Healthcare and Life Sciences
8.11 Other End Users
8.11.1 Energy & Utilities
8.11.2 Education
9 Global Cloud IT Service Management (ITSM) Market, By Geography
9.1 Introduction
9.2 North America
9.2.1 US
9.2.2 Canada
9.2.3 Mexico
9.3 Europe
9.3.1 Germany
9.3.2 UK
9.3.3 Italy
9.3.4 France
9.3.5 Spain
9.3.6 Rest of Europe
9.4 Asia Pacific
9.4.1 Japan
9.4.2 China
9.4.3 India
9.4.4 Australia
9.4.5 New Zealand
9.4.6 South Korea
9.4.7 Rest of Asia Pacific
9.5 South America
9.5.1 Argentina
9.5.2 Brazil
9.5.3 Chile
9.5.4 Rest of South America
9.6 Middle East & Africa
9.6.1 Saudi Arabia
9.6.2 UAE
9.6.3 Qatar
9.6.4 South Africa
9.6.5 Rest of Middle East & Africa
10 Key Developments
10.1 Agreements, Partnerships, Collaborations and Joint Ventures
10.2 Acquisitions & Mergers
10.3 New Product Launch
10.4 Expansions
10.5 Other Key Strategies
11 Company Profiling
11.1 IBM
11.2 ServiceNow
11.3 Microsoft
11.4 Freshworks
11.5 Citrix Systems
11.6 Cherwell Software
11.7 Micro Focus
11.8 ManageEngine
11.9 Axios Systems
11.10 Alemba
11.11 HPE
11.12 EasyVista
11.13 BMC Software
11.14 Ivanti
11.15 LogMein
11.16 CA Technologies
11.17 Hornbill
11.18 Atlassian
11.19 Efecte
11.20 SysAid
List of Tables
1 Global Cloud IT Service Management (ITSM) Market Outlook, By Region (2018-2027) ($MN)
2 Global Cloud IT Service Management (ITSM) Market Outlook, By Organization Size (2018-2027) ($MN)
3 Global Cloud IT Service Management (ITSM) Market Outlook, By Large Enterprises (2018-2027) ($MN)
4 Global Cloud IT Service Management (ITSM) Market Outlook, By Small and Medium-sized Enterprises (2018-2027) ($MN)
5 Global Cloud IT Service Management (ITSM) Market Outlook, By Component (2018-2027) ($MN)
6 Global Cloud IT Service Management (ITSM) Market Outlook, By Solutions (2018-2027) ($MN)
7 Global Cloud IT Service Management (ITSM) Market Outlook, By Service Desk Software (2018-2027) ($MN)
8 Global Cloud IT Service Management (ITSM) Market Outlook, By Dashboard Reporting and Analytics (2018-2027) ($MN)
9 Global Cloud IT Service Management (ITSM) Market Outlook, By Configuration and Change Management (2018-2027) ($MN)
10 Global Cloud IT Service Management (ITSM) Market Outlook, By Service Portfolio Management (2018-2027) ($MN)
11 Global Cloud IT Service Management (ITSM) Market Outlook, By Service Demand Management (2018-2027) ($MN)
12 Global Cloud IT Service Management (ITSM) Market Outlook, By Operations and Performance Management (2018-2027) ($MN)
13 Global Cloud IT Service Management (ITSM) Market Outlook, By Services (2018-2027) ($MN)
14 Global Cloud IT Service Management (ITSM) Market Outlook, By Professional Services (2018-2027) ($MN)
15 Global Cloud IT Service Management (ITSM) Market Outlook, By Managed Services (2018-2027) ($MN)
16 Global Cloud IT Service Management (ITSM) Market Outlook, By Application (2018-2027) ($MN)
17 Global Cloud IT Service Management (ITSM) Market Outlook, By Database Management System (2018-2027) ($MN)
18 Global Cloud IT Service Management (ITSM) Market Outlook, By Network Management (2018-2027) ($MN)
19 Global Cloud IT Service Management (ITSM) Market Outlook, By End User (2018-2027) ($MN)
20 Global Cloud IT Service Management (ITSM) Market Outlook, By Government and Public Sector (2018-2027) ($MN)
21 Global Cloud IT Service Management (ITSM) Market Outlook, By Retail and Consumer Goods (2018-2027) ($MN)
22 Global Cloud IT Service Management (ITSM) Market Outlook, By Banking, Financial Services, and Insurance (BFSI) (2018-2027) ($MN)
23 Global Cloud IT Service Management (ITSM) Market Outlook, By Telecommunications (2018-2027) ($MN)
24 Global Cloud IT Service Management (ITSM) Market Outlook, By Travel and Hospitality (2018-2027) ($MN)
25 Global Cloud IT Service Management (ITSM) Market Outlook, By Manufacturing (2018-2027) ($MN)
26 Global Cloud IT Service Management (ITSM) Market Outlook, By IT & IT Enabled Services (ITES) (2018-2027) ($MN)
27 Global Cloud IT Service Management (ITSM) Market Outlook, By Media and Entertainment (2018-2027) ($MN)
28 Global Cloud IT Service Management (ITSM) Market Outlook, By Healthcare and Life Sciences (2018-2027) ($MN)
29 Global Cloud IT Service Management (ITSM) Market Outlook, By Other End Users (2018-2027) ($MN)
30 Global Cloud IT Service Management (ITSM) Market Outlook, By Energy & Utilities (2018-2027) ($MN)
31 Global Cloud IT Service Management (ITSM) Market Outlook, By Education (2018-2027) ($MN)
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.
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