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Customer Analytics - Global Market Outlook (2018-2027)

Customer Analytics - Global Market Outlook (2018-2027)

Published: April 2020 ID: SMRC19026
Published: April 2020 ID: SMRC19026

1 Executive Summary     
      
2 Preface  
   
 2.1 Abstract    
 2.2 Stake Holders    
 2.3 Research Scope    
 2.4 Research Methodology    
  2.4.1 Data Mining   
  2.4.2 Data Analysis   
  2.4.3 Data Validation   
  2.4.4 Research Approach   
 2.5 Research Sources    
  2.5.1 Primary Research Sources   
  2.5.2 Secondary Research Sources   
  2.5.3 Assumptions   
      
3 Market Trend Analysis     
 3.1 Introduction    
 3.2 Drivers    
 3.3 Restraints    
 3.4 Opportunities    
 3.5 Threats    
 3.6 Application Analysis    
 3.7 End User Analysis     
 3.8 Emerging Markets    
 3.9 Impact of Covid-19    
      
4 Porters Five Force Analysis     
 4.1 Bargaining power of suppliers    
 4.2 Bargaining power of buyers    
 4.3 Threat of substitutes    
 4.4 Threat of new entrants    
 4.5 Competitive rivalry    
      
5 Global Customer Analytics Market, By Deployment Mode     
 5.1 Introduction    
 5.2 Cloud    
 5.3 On-premises    
 5.4 Hybrid    
      
6 Global Customer Analytics Market, By Data Source     
 6.1 Introduction    
 6.2 Email    
 6.3 Store    
 6.4 Web    
 6.5 Social Media    
 6.6 Call Center    
 6.7 Smartphone    
      
7 Global Customer Analytics Market, By Organization Size     
 7.1 Introduction    
 7.2 Small and Medium-Sized Enterprises (SMEs)    
 7.3 Large Enterprises    
      
8 Global Customer Analytics Market, By Component     
 8.1 Introduction    
 8.2 Services    
  8.2.1 Professional Services   
   8.2.1.1 Integration and Deployment  
   8.2.1.2 Education and Training  
   8.2.1.3 Consulting Services  
   8.2.1.4 Support and Maintenance  
  8.2.2 Managed Services   
 8.3 Solutions    
  8.3.1 Voice of Customer   
  8.3.2 Dashboard and Reporting   
  8.3.3 Web Analytical Tools   
  8.3.4 Social Media Analytical Tools   
  8.3.5 Data Management/Extract, Transform, and Load (ETL)   
  8.3.6 Analytical Modules/Tools   
      
9 Global Customer Analytics Market, By Application     
 9.1 Introduction    
 9.2 Customer Behavioral Analysis    
 9.3 Product Management    
 9.4 Brand Management    
 9.5 Campaign Management    
 9.6 Churn Management    
 9.7 Customer Segmentation and Targeting    
      
10 Global Customer Analytics Market, By End User     

 10.1 Introduction    
 10.2 Media and Entertainment    
 10.3 Travel and Hospitality    
 10.4 Banking, Financial Services, and Insurance (BFSI)    
 10.5 Retail and eCommerce    
 10.6 Manufacturing    
 10.7 Transportation and Logistics    
 10.8 Government and Defense    
 10.9 Healthcare and Life Sciences    
 10.10 Telecommunications and IT    
 10.11 Energy and Utilities    
 10.12 Consumer Goods    
      
11 Global Customer Analytics Market, By Geography     

 11.1 Introduction    
 11.2 North America    
  11.2.1 US   
  11.2.2 Canada   
  11.2.3 Mexico   
 11.3 Europe    
  11.3.1 Germany   
  11.3.2 UK   
  11.3.3 Italy   
  11.3.4 France   
  11.3.5 Spain   
  11.3.6 Rest of Europe   
 11.4 Asia Pacific    
  11.4.1 Japan   
  11.4.2 China   
  11.4.3 India   
  11.4.4 Australia   
  11.4.5 New Zealand   
  11.4.6 South Korea   
  11.4.7 Rest of Asia Pacific   
 11.5 South America    
  11.5.1 Argentina   
  11.5.2 Brazil   
  11.5.3 Chile   
  11.5.4 Rest of South America   
 11.6 Middle East & Africa    
  11.6.1 Saudi Arabia   
  11.6.2 UAE   
  11.6.3 Qatar   
  11.6.4 South Africa   
  11.6.5 Rest of Middle East & Africa   
      
12 Key Developments     
 12.1 Agreements, Partnerships, Collaborations and Joint Ventures    
 12.2 Acquisitions & Mergers    
 12.3 New Product Launch    
 12.4 Expansions    
 12.5 Other Key Strategies    
      
13 Company Profiling     
 13.1 Adobe Systems Inc.    
 13.2 Alteryx Inc.    
 13.3 Angoss Software Corporation    
 13.4 Axtria Inc.    
 13.5 Bridgei2i Analytics Solution    
 13.6 Fair Isaac Corporation    
 13.7 IBM Corporation    
 13.8 Manthan Software Services Pvt. Ltd    
 13.9 Microsoft Corporation    
 13.10 NGDATA Inc.    
 13.11 Oracle Corporation    
 13.12 Pitney Bowes Inc.    
 13.13 Salesforce.Com Inc.    
 13.14 SAP SE     
 13.15 SAS Institute Inc.    
 13.16 Teoco Corporation    
 13.17 TIBCO Software Inc.    
 13.18 Verint Systems    
 13.19 Google    
 13.20 Clarity Insight   


List of Tables      
1 Global Customer Analytics Market Outlook, By Region (2017-2027) ($MN)     
2 Global Customer Analytics Market Outlook, By Deployment Mode (2017-2027) ($MN)     
3 Global Customer Analytics Market Outlook, By Cloud (2017-2027) ($MN)     
4 Global Customer Analytics Market Outlook, By On-premises (2017-2027) ($MN)     
5 Global Customer Analytics Market Outlook, By Hybrid (2017-2027) ($MN)     
6 Global Customer Analytics Market Outlook, By Data Source (2017-2027) ($MN)     
7 Global Customer Analytics Market Outlook, By Email (2017-2027) ($MN)     
8 Global Customer Analytics Market Outlook, By Store (2017-2027) ($MN)     
9 Global Customer Analytics Market Outlook, By Web (2017-2027) ($MN)     
10 Global Customer Analytics Market Outlook, By Social Media (2017-2027) ($MN)     
11 Global Customer Analytics Market Outlook, By Call Center (2017-2027) ($MN)     
12 Global Customer Analytics Market Outlook, By Smartphone (2017-2027) ($MN)     
13 Global Customer Analytics Market Outlook, By Organization Size (2017-2027) ($MN)     
14 Global Customer Analytics Market Outlook, By Small and Medium-Sized Enterprises (SMEs) (2017-2027) ($MN)     
15 Global Customer Analytics Market Outlook, By Large Enterprises (2017-2027) ($MN)     
16 Global Customer Analytics Market Outlook, By Component (2017-2027) ($MN)     
17 Global Customer Analytics Market Outlook, By Services (2017-2027) ($MN)     
18 Global Customer Analytics Market Outlook, By Professional Services (2017-2027) ($MN)     
19 Global Customer Analytics Market Outlook, By Managed Services (2017-2027) ($MN)     
20 Global Customer Analytics Market Outlook, By Solutions (2017-2027) ($MN)     
21 Global Customer Analytics Market Outlook, By Voice of Customer (2017-2027) ($MN)     
22 Global Customer Analytics Market Outlook, By Dashboard and Reporting (2017-2027) ($MN)     
23 Global Customer Analytics Market Outlook, By Web Analytical Tools (2017-2027) ($MN)     
24 Global Customer Analytics Market Outlook, By Social Media Analytical Tools (2017-2027) ($MN)     
25 Global Customer Analytics Market Outlook, By Data Management/Extract, Transform, and Load (ETL) (2017-2027) ($MN)     
26 Global Customer Analytics Market Outlook, By Analytical Modules/Tools (2017-2027) ($MN)     
27 Global Customer Analytics Market Outlook, By Application (2017-2027) ($MN)     
28 Global Customer Analytics Market Outlook, By Customer Behavioral Analysis (2017-2027) ($MN)     
29 Global Customer Analytics Market Outlook, By Product Management (2017-2027) ($MN)     
30 Global Customer Analytics Market Outlook, By Brand Management (2017-2027) ($MN)     
31 Global Customer Analytics Market Outlook, By Campaign Management (2017-2027) ($MN)     
32 Global Customer Analytics Market Outlook, By Churn Management (2017-2027) ($MN)     
33 Global Customer Analytics Market Outlook, By Customer Segmentation and Targeting (2017-2027) ($MN)     
34 Global Customer Analytics Market Outlook, By End User (2017-2027) ($MN)     
35 Global Customer Analytics Market Outlook, By Media and Entertainment (2017-2027) ($MN)     
36 Global Customer Analytics Market Outlook, By Travel and Hospitality (2017-2027) ($MN)     
37 Global Customer Analytics Market Outlook, By Banking, Financial Services, and Insurance (BFSI) (2017-2027) ($MN)     
38 Global Customer Analytics Market Outlook, By Retail and eCommerce (2017-2027) ($MN)     
39 Global Customer Analytics Market Outlook, By Manufacturing (2017-2027) ($MN)     
40 Global Customer Analytics Market Outlook, By Transportation and Logistics (2017-2027) ($MN)     
41 Global Customer Analytics Market Outlook, By Government and Defense (2017-2027) ($MN)     
42 Global Customer Analytics Market Outlook, By Healthcare and Life Sciences (2017-2027) ($MN)     
43 Global Customer Analytics Market Outlook, By Telecommunications and IT (2017-2027) ($MN)     
44 Global Customer Analytics Market Outlook, By Energy and Utilities (2017-2027) ($MN)     
45 Global Customer Analytics Market Outlook, By Consumer Goods (2017-2027) ($MN)     
      
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.     

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