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Customer Communications Management Market

Customer Communications Management Market Forecasts to 2028 – Global Analysis By Deployment Mode, Component, Organization Size, End User and By Geography

4.2 (58 reviews)
Published: July 2021 ID: SMRC20674
4.2 (58 reviews)
Published: July 2021 ID: SMRC20674

This report covers the impact of COVID-19 on this global market
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According to Stratistics MRC, the Global Customer Communications Management Market is accounted for $1.17 billion in 2020 and is expected to reach $3.13 billion by 2028 growing at a CAGR of 13.1% during the forecast period. CCM solutions help in keeping consumer engagement through omnichannel and technological advancements in NLP are the major factors propelling the market growth. However, data synchronization and complexities are hampering market growth.

Customer Communications Management is software that allows organizations to centralize communications with customers across a dissimilar range of channels, both analog and digital. Artificial Intelligence and Advanced Natural Language Processing have made the CCM much more progress than earlier and are solving business problems by providing better services by being available 24*7, also by giving quick solutions to the customers.

Based on the end user, the banking financial services and insurance (BFSI) segment is estimated to have a lucrative growth due to the capitalization of market opportunities over different geographies and the requirement for cross-selling and up-selling the products. The BFSI sector is gaining an advantage by outsourcing the service, as it helps reduce operating costs and maximize customer service so that the companies in this sector can concentrate on their core business.

By geography, the Asia Pacific is going to have lucrative growth during the forecast period. The performance of CCM solutions has become more probable for these businesses. The rising internet penetration and per-user online expenditure have led organizations to improve their offerings in the CCM market.

Some of the key players profiled in the Customer Communications Management Market include Smart Communications, Adobe, AdventSys, Podium, Braze, Capgemini, Cedar CX Technologies, Doxee, Doxim, Ecrion, Front, HelpCrunch, Hyland, Messagepoint, Napersoft, Sefas Innovation, Inc., Trengo, Zendesk, Newgen Software, OpenText, Oracle, Papyrus Software, Pitney Bowes, and Quadient.

Report Coverage

Details

Published Year:

2021

Estimated Market Size in 2020:

USD 1.17 billion

Estimated Period:

2020

Compound Annual Growth Rate (CAGR) from 2020 to 2028:

13.1%

Predicted 2028 Value:

USD 3.13billion

Forecast Years:

2021-2028

Tables, Graphs& Figures

178

Chapters Covered:

Deployment Mode, Component, Organization Size, End User and Region

Core Drivers and Opportunities:

  • Customer communications management (CCM) solutions help in reducing customer churn rates
  • Need for reducing response times
  • Integration of CCM technology with the cloud

Restraining Factors & Market Threats:

  • Data synchronization and complexities
  • Lack of skilled professionals


Deployment Modes Covered:
• On-Premises/On-Site
• Cloud

Components Covered:
• Solutions
• Services

Organization Sizes Covered:
• Large Enterprises
• Small and Medium Enterprises (SMEs)

End Users Covered:
• Banking Financial Services and Insurance (BFSI)
• Government & Public Sector
• Healthcare & Life Sciences
• Information Technology (IT) and Telecom
• Retail and eCommerce
• Travel and Hospitality
• Utilities
• Aerospace & Defense
• Manufacturing
• Automotive & Transportation
• Consumer Goods
• Energy & Utilities
• Building, Construction & Real Estate
• Other End Users

Regions Covered:
• North America
o US
o Canada
o Mexico
• Europe
o Germany
o UK
o Italy
o France
o Spain
o Rest of Europe
• Asia Pacific
o Japan       
o China       
o India       
o Australia 
o New Zealand
o South Korea
o Rest of Asia Pacific   
• South America
o Argentina
o Brazil
o Chile
o Rest of South America
• Middle East & Africa
o Saudi Arabia
o UAE
o Qatar
o South Africa
o Rest of Middle East & Africa

What our report offers:
- Market share assessments for the regional and country-level segments
- Strategic recommendations for the new entrants
- Covers Market data for the years 2019, 2020, 2021, 2025, and 2028
- Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
- Strategic recommendations in key business segments based on the market estimations
- Competitive landscaping mapping the key common trends
- Company profiling with detailed strategies, financials, and recent developments
- Supply chain trends mapping the latest technological advancements

Free Customization Offerings:
All the customers of this report will be entitled to receive one of the following free customization options:
• Company Profiling
o Comprehensive profiling of additional market players (up to 3)
o SWOT Analysis of key players (up to 3)
• Regional Segmentation
o Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
• Competitive Benchmarking
o Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Key Questions Answered In The Report

The Global Customer Communications Management Market is majorly driven by technological advancements in natural language processing (NLP), customer communications management(CCM) solutions help in keeping consumer engagement through omnichannel,and more engagement on messaging channels.

The information technology (IT) and telecom segment are growing at the highest CAGR due to it creates valuable content and contributes directly to the objectives of the customer experience strategy.

North America dominated with a significant market share due to the existence of several market key players and the rising utilization of technologies.

Asia Pacific market is growing at the highest CAGR owing to the rising technology adoption rate and the implementation of CCM solutions.

Key players in Customer Communications Management Market include Smart Communications, Adobe, AdventSys, Podium, Braze, Capgemini, Cedar CX Technologies, Doxee, Doxim, Ecrion, Front, HelpCrunch, Hyland, Messagepoint, Napersoft, Sefas Innovation, Inc., Trengo, Zendesk, Newgen Software, OpenText, Oracle, Papyrus Software, Pitney Bowes, and Quadient.

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