Customer Communications Management Market
PUBLISHED: 2021 ID: SMRC20674
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Customer Communications Management Market

Customer Communications Management Market Forecasts to 2028 – Global Analysis By Deployment Mode, Component, Organization Size, End User and By Geography

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4.2 (58 reviews)
Published: 2021 ID: SMRC20674

This report covers the impact of COVID-19 on this global market
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According to Stratistics MRC, the Global Customer Communications Management Market is accounted for $1.17 billion in 2020 and is expected to reach $3.13 billion by 2028 growing at a CAGR of 13.1% during the forecast period. CCM solutions help in keeping consumer engagement through omnichannel and technological advancements in NLP are the major factors propelling the market growth. However, data synchronization and complexities are hampering market growth.

Customer Communications Management is software that allows organizations to centralize communications with customers across a dissimilar range of channels, both analog and digital. Artificial Intelligence and Advanced Natural Language Processing have made the CCM much more progress than earlier and are solving business problems by providing better services by being available 24*7, also by giving quick solutions to the customers.

Based on the end user, the banking financial services and insurance (BFSI) segment is estimated to have a lucrative growth due to the capitalization of market opportunities over different geographies and the requirement for cross-selling and up-selling the products. The BFSI sector is gaining an advantage by outsourcing the service, as it helps reduce operating costs and maximize customer service so that the companies in this sector can concentrate on their core business.

By geography, the Asia Pacific is going to have lucrative growth during the forecast period. The performance of CCM solutions has become more probable for these businesses. The rising internet penetration and per-user online expenditure have led organizations to improve their offerings in the CCM market.

Some of the key players profiled in the Customer Communications Management Market include Smart Communications, Adobe, AdventSys, Podium, Braze, Capgemini, Cedar CX Technologies, Doxee, Doxim, Ecrion, Front, HelpCrunch, Hyland, Messagepoint, Napersoft, Sefas Innovation, Inc., Trengo, Zendesk, Newgen Software, OpenText, Oracle, Papyrus Software, Pitney Bowes, and Quadient.

Report Coverage

Details

Published Year:

2021

Estimated Market Size in 2020:

USD 1.17 billion

Estimated Period:

2020

Compound Annual Growth Rate (CAGR) from 2020 to 2028:

13.1%

Predicted 2028 Value:

USD 3.13billion

Forecast Years:

2021-2028

Tables, Graphs& Figures

178

Chapters Covered:

Deployment Mode, Component, Organization Size, End User and Region

Core Drivers and Opportunities:

  • Customer communications management (CCM) solutions help in reducing customer churn rates
  • Need for reducing response times
  • Integration of CCM technology with the cloud

Restraining Factors & Market Threats:

  • Data synchronization and complexities
  • Lack of skilled professionals


Deployment Modes Covered:
• On-Premises/On-Site
• Cloud

Components Covered:
• Solutions
• Services

Organization Sizes Covered:
• Large Enterprises
• Small and Medium Enterprises (SMEs)

End Users Covered:
• Banking Financial Services and Insurance (BFSI)
• Government & Public Sector
• Healthcare & Life Sciences
• Information Technology (IT) and Telecom
• Retail and eCommerce
• Travel and Hospitality
• Utilities
• Aerospace & Defense
• Manufacturing
• Automotive & Transportation
• Consumer Goods
• Energy & Utilities
• Building, Construction & Real Estate
• Other End Users

Regions Covered:
• North America
o US
o Canada
o Mexico
• Europe
o Germany
o UK
o Italy
o France
o Spain
o Rest of Europe
• Asia Pacific
o Japan       
o China       
o India       
o Australia 
o New Zealand
o South Korea
o Rest of Asia Pacific   
• South America
o Argentina
o Brazil
o Chile
o Rest of South America
• Middle East & Africa
o Saudi Arabia
o UAE
o Qatar
o South Africa
o Rest of Middle East & Africa

What our report offers:
- Market share assessments for the regional and country-level segments
- Strategic recommendations for the new entrants
- Covers Market data for the years 2019, 2020, 2021, 2025, and 2028
- Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
- Strategic recommendations in key business segments based on the market estimations
- Competitive landscaping mapping the key common trends
- Company profiling with detailed strategies, financials, and recent developments
- Supply chain trends mapping the latest technological advancements

Free Customization Offerings:
All the customers of this report will be entitled to receive one of the following free customization options:
• Company Profiling
o Comprehensive profiling of additional market players (up to 3)
o SWOT Analysis of key players (up to 3)
• Regional Segmentation
o Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
• Competitive Benchmarking
o Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Key Questions Answered In The Report

The Global Customer Communications Management Market is majorly driven by technological advancements in natural language processing (NLP), customer communications management(CCM) solutions help in keeping consumer engagement through omnichannel,and more engagement on messaging channels.

The information technology (IT) and telecom segment are growing at the highest CAGR due to it creates valuable content and contributes directly to the objectives of the customer experience strategy.

North America dominated with a significant market share due to the existence of several market key players and the rising utilization of technologies.

Asia Pacific market is growing at the highest CAGR owing to the rising technology adoption rate and the implementation of CCM solutions.

Key players in Customer Communications Management Market include Smart Communications, Adobe, AdventSys, Podium, Braze, Capgemini, Cedar CX Technologies, Doxee, Doxim, Ecrion, Front, HelpCrunch, Hyland, Messagepoint, Napersoft, Sefas Innovation, Inc., Trengo, Zendesk, Newgen Software, OpenText, Oracle, Papyrus Software, Pitney Bowes, and Quadient.

Table of Contents

1 Executive Summary            
             
2 Preface    
        
 2.1 Abstract           
 2.2 Stake Holders           
 2.3 Research Scope           
 2.4 Research Methodology           
  2.4.1 Data Mining          
  2.4.2 Data Analysis          
  2.4.3 Data Validation          
  2.4.4 Research Approach          
 2.5 Research Sources           
  2.5.1 Primary Research Sources          
  2.5.2 Secondary Research Sources          
  2.5.3 Assumptions          
             
3 Market Trend Analysis            
 3.1 Introduction           
 3.2 Drivers           
 3.3 Restraints           
 3.4 Opportunities           
 3.5 Threats           
 3.6 End User Analysis           
 3.7 Emerging Markets           
 3.8 Impact of Covid-19           
             
4 Porters Five Force Analysis            
 4.1 Bargaining power of suppliers           
 4.2 Bargaining power of buyers           
 4.3 Threat of substitutes           
 4.4 Threat of new entrants           
 4.5 Competitive rivalry           
             
5 Global Customer Communications Management Market, By Deployment Mode            
 5.1 Introduction           
 5.2 On-Premises/On-Site           
 5.3 Cloud           
             
6 Global Customer Communications Management Market, By Component            
 6.1 Introduction           
 6.2 Solutions            
 6.3 Services           
  6.3.1 Managed Services          
  6.3.2 Professional Services          
   6.3.2.1 Consulting         
   6.3.2.2 Support and Maintenance         
   6.3.2.3 System Integration and Implementation         
              
7 Global Customer Communications Management Market, By Organization Size            
 7.1 Introduction           
 7.2 Large Enterprises           
 7.3 Small and Medium Enterprises (SMEs)           
             
8 Global Customer Communications Management Market, By End User            
 8.1 Introduction           
 8.2 Banking Financial Services and Insurance (BFSI)           
 8.3 Government & Public Sector           
 8.4 Healthcare & Life Sciences           
 8.5 Information Technology (IT) and Telecom           
 8.6 Retail and eCommerce           
 8.7 Travel and Hospitality           
 8.8 Utilities           
 8.9 Aerospace & Defense           
 8.10 Manufacturing           
 8.11 Automotive & Transportation           
 8.12 Consumer Goods           
 8.13 Energy & Utilities           
 8.14 Building, Construction & Real Estate           
 8.15 Other End Users           
  8.15.1 Education          
  8.15.2 Media and Entertainment          
             
9 Global Customer Communications Management Market, By Geography            
 9.1 Introduction           
 9.2 North America           
  9.2.1 US          
  9.2.2 Canada          
  9.2.3 Mexico          
 9.3 Europe           
  9.3.1 Germany          
  9.3.2 UK          
  9.3.3 Italy          
  9.3.4 France          
  9.3.5 Spain          
  9.3.6 Rest of Europe          
 9.4 Asia Pacific           
  9.4.1 Japan          
  9.4.2 China          
  9.4.3 India          
  9.4.4 Australia           
  9.4.5 New Zealand          
  9.4.6 South Korea          
  9.4.7 Rest of Asia Pacific          
 9.5 South America           
  9.5.1 Argentina          
  9.5.2 Brazil          
  9.5.3 Chile          
  9.5.4 Rest of South America           
 9.6 Middle East & Africa           
  9.6.1 Saudi Arabia          
  9.6.2 UAE          
  9.6.3 Qatar          
  9.6.4 South Africa          
  9.6.5 Rest of Middle East & Africa          
             
10 Key Developments            
 10.1 Agreements, Partnerships, Collaborations and Joint Ventures           
 10.2 Acquisitions & Mergers           
 10.3 New Product Launch           
 10.4 Expansions           
 10.5 Other Key Strategies           
             
11 Company Profiling             
 11.1 Smart Communications           
 11.2 Adobe           
 11.3 AdventSys           
 11.4 Podium           
 11.5 Braze           
 11.6 Capgemini           
 11.7 Cedar CX Technologies           
 11.8 Doxee           
 11.9 Doxim            
 11.10 Ecrion           
 11.11 Front           
 11.12 HelpCrunch           
 11.13 Hyland           
 11.14 Messagepoint           
 11.15 Napersoft           
 11.16 Sefas Innovation, Inc.           
 11.17 Trengo           
 11.18 Zendesk           
 11.19 Newgen Software           
 11.20 OpenText           
 11.21 Oracle           
 11.22 Papyrus Software           
 11.23 Pitney Bowes           
 11.24 Quadient           


List of Tables             
1 Global Customer Communications Management Market Outlook, By Region (2019-2028) ($MN)            
2 Global Customer Communications Management Market Outlook, By Deployment Mode (2019-2028) ($MN)            
3 Global Customer Communications Management Market Outlook, By On-Premises/On-Site (2019-2028) ($MN)            
4 Global Customer Communications Management Market Outlook, By Cloud (2019-2028) ($MN)            
5 Global Customer Communications Management Market Outlook, By Component (2019-2028) ($MN)             
6 Global Customer Communications Management Market Outlook, By Solutions (2019-2028) ($MN)            
7 Global Customer Communications Management Market Outlook, By Services (2019-2028) ($MN)            
8 Global Customer Communications Management Market Outlook, By Managed Services (2019-2028) ($MN)            
9 Global Customer Communications Management Market Outlook, By Professional Services (2019-2028) ($MN)            
10 Global Customer Communications Management Market Outlook, By Organization Size (2019-2028) ($MN)            
11 Global Customer Communications Management Market Outlook, By Large Enterprises (2019-2028) ($MN)            
12 Global Customer Communications Management Market Outlook, By Small and Medium Enterprises (SMEs) (2019-2028) ($MN)            
13 Global Customer Communications Management Market Outlook, By End User (2019-2028) ($MN)            
14 Global Customer Communications Management Market Outlook, By Banking Financial Services and Insurance (BFSI) (2019-2028) ($MN)            
15 Global Customer Communications Management Market Outlook, By Government & Public Sector (2019-2028) ($MN)            
16 Global Customer Communications Management Market Outlook, By Healthcare & Life Sciences (2019-2028) ($MN)             
17 Global Customer Communications Management Market Outlook, By Information Technology (IT) and Telecom (2019-2028) ($MN)            
18 Global Customer Communications Management Market Outlook, By Retail and eCommerce (2019-2028) ($MN)             
19 Global Customer Communications Management Market Outlook, By Travel and Hospitality (2019-2028) ($MN)            
20 Global Customer Communications Management Market Outlook, By Utilities (2019-2028) ($MN)            
21 Global Customer Communications Management Market Outlook, By Aerospace & Defense (2019-2028) ($MN)            
22 Global Customer Communications Management Market Outlook, By Manufacturing (2019-2028) ($MN)            
23 Global Customer Communications Management Market Outlook, By Automotive & Transportation (2019-2028) ($MN)            
24 Global Customer Communications Management Market Outlook, By Consumer Goods (2019-2028) ($MN)            
25 Global Customer Communications Management Market Outlook, By Energy & Utilities (2019-2028) ($MN)            
26 Global Customer Communications Management Market Outlook, By Building, Construction & Real Estate (2019-2028) ($MN)            
27 Global Customer Communications Management Market Outlook, By Other End Users (2019-2028) ($MN)            
28 Global Customer Communications Management Market Outlook, By Education (2019-2028) ($MN)            
29 Global Customer Communications Management Market Outlook, By Media and Entertainment (2019-2028) ($MN)            
30 North America Customer Communications Management Market Outlook, By Country (2019-2028) ($MN)            
31 North America Customer Communications Management Market Outlook, By Deployment Mode (2019-2028) ($MN)            
32 North America Customer Communications Management Market Outlook, By On-Premises/On-Site (2019-2028) ($MN)            
33 North America Customer Communications Management Market Outlook, By Cloud (2019-2028) ($MN)            
34 North America Customer Communications Management Market Outlook, By Component (2019-2028) ($MN)            
35 North America Customer Communications Management Market Outlook, By Solutions (2019-2028) ($MN)            
36 North America Customer Communications Management Market Outlook, By Services (2019-2028) ($MN)             
37 North America Customer Communications Management Market Outlook, By Managed Services (2019-2028) ($MN)            
38 North America Customer Communications Management Market Outlook, By Professional Services (2019-2028) ($MN)            
39 North America Customer Communications Management Market Outlook, By Organization Size (2019-2028) ($MN)            
40 North America Customer Communications Management Market Outlook, By Large Enterprises (2019-2028) ($MN)            
41 North America Customer Communications Management Market Outlook, By Small and Medium Enterprises (SMEs) (2019-2028) ($MN)            
42 North America Customer Communications Management Market Outlook, By End User (2019-2028) ($MN)            
43 North America Customer Communications Management Market Outlook, By Banking Financial Services and Insurance (BFSI) (2019-2028) ($MN)            
44 North America Customer Communications Management Market Outlook, By Government & Public Sector (2019-2028) ($MN)            
45 North America Customer Communications Management Market Outlook, By Healthcare & Life Sciences (2019-2028) ($MN)            
46 North America Customer Communications Management Market Outlook, By Information Technology (IT) and Telecom (2019-2028) ($MN)            
47 North America Customer Communications Management Market Outlook, By Retail and eCommerce (2019-2028) ($MN)            
48 North America Customer Communications Management Market Outlook, By Travel and Hospitality (2019-2028) ($MN)             
49 North America Customer Communications Management Market Outlook, By Utilities (2019-2028) ($MN)            
50 North America Customer Communications Management Market Outlook, By Aerospace & Defense (2019-2028) ($MN)            
51 North America Customer Communications Management Market Outlook, By Manufacturing (2019-2028) ($MN)            
52 North America Customer Communications Management Market Outlook, By Automotive & Transportation (2019-2028) ($MN)            
53 North America Customer Communications Management Market Outlook, By Consumer Goods (2019-2028) ($MN)            
54 North America Customer Communications Management Market Outlook, By Energy & Utilities (2019-2028) ($MN)            
55 North America Customer Communications Management Market Outlook, By Building, Construction & Real Estate (2019-2028) ($MN)            
56 North America Customer Communications Management Market Outlook, By Other End Users (2019-2028) ($MN)            
57 North America Customer Communications Management Market Outlook, By Education (2019-2028) ($MN)            
58 North America Customer Communications Management Market Outlook, By Media and Entertainment (2019-2028) ($MN)            
59 Europe Customer Communications Management Market Outlook, By Country (2019-2028) ($MN)            
60 Europe Customer Communications Management Market Outlook, By Deployment Mode (2019-2028) ($MN)            
61 Europe Customer Communications Management Market Outlook, By On-Premises/On-Site (2019-2028) ($MN)             
62 Europe Customer Communications Management Market Outlook, By Cloud (2019-2028) ($MN)            
63 Europe Customer Communications Management Market Outlook, By Component (2019-2028) ($MN)            
64 Europe Customer Communications Management Market Outlook, By Solutions (2019-2028) ($MN)            
65 Europe Customer Communications Management Market Outlook, By Services (2019-2028) ($MN)            
66 Europe Customer Communications Management Market Outlook, By Managed Services (2019-2028) ($MN)            
67 Europe Customer Communications Management Market Outlook, By Professional Services (2019-2028) ($MN)            
68 Europe Customer Communications Management Market Outlook, By Organization Size (2019-2028) ($MN)            
69 Europe Customer Communications Management Market Outlook, By Large Enterprises (2019-2028) ($MN)            
70 Europe Customer Communications Management Market Outlook, By Small and Medium Enterprises (SMEs) (2019-2028) ($MN)            
71 Europe Customer Communications Management Market Outlook, By End User (2019-2028) ($MN)            
72 Europe Customer Communications Management Market Outlook, By Banking Financial Services and Insurance (BFSI) (2019-2028) ($MN)            
73 Europe Customer Communications Management Market Outlook, By Government & Public Sector (2019-2028) ($MN)            
74 Europe Customer Communications Management Market Outlook, By Healthcare & Life Sciences (2019-2028) ($MN)            
75 Europe Customer Communications Management Market Outlook, By Information Technology (IT) and Telecom (2019-2028) ($MN)            
76 Europe Customer Communications Management Market Outlook, By Retail and eCommerce (2019-2028) ($MN)            
77 Europe Customer Communications Management Market Outlook, By Travel and Hospitality (2019-2028) ($MN)            
78 Europe Customer Communications Management Market Outlook, By Utilities (2019-2028) ($MN)            
79 Europe Customer Communications Management Market Outlook, By Aerospace & Defense (2019-2028) ($MN)            
80 Europe Customer Communications Management Market Outlook, By Manufacturing (2019-2028) ($MN)            
81 Europe Customer Communications Management Market Outlook, By Automotive & Transportation (2019-2028) ($MN)            
82 Europe Customer Communications Management Market Outlook, By Consumer Goods (2019-2028) ($MN)            
83 Europe Customer Communications Management Market Outlook, By Energy & Utilities (2019-2028) ($MN)            
84 Europe Customer Communications Management Market Outlook, By Building, Construction & Real Estate (2019-2028) ($MN)            
85 Europe Customer Communications Management Market Outlook, By Other End Users (2019-2028) ($MN)            
86 Europe Customer Communications Management Market Outlook, By Education (2019-2028) ($MN)            
87 Europe Customer Communications Management Market Outlook, By Media and Entertainment (2019-2028) ($MN)            
88 Asia Pacific Customer Communications Management Market Outlook, By Country (2019-2028) ($MN)            
89 Asia Pacific Customer Communications Management Market Outlook, By Deployment Mode (2019-2028) ($MN)            
90 Asia Pacific Customer Communications Management Market Outlook, By On-Premises/On-Site (2019-2028) ($MN)            
91 Asia Pacific Customer Communications Management Market Outlook, By Cloud (2019-2028) ($MN)            
92 Asia Pacific Customer Communications Management Market Outlook, By Component (2019-2028) ($MN)            
93 Asia Pacific Customer Communications Management Market Outlook, By Solutions (2019-2028) ($MN)            
94 Asia Pacific Customer Communications Management Market Outlook, By Services (2019-2028) ($MN)            
95 Asia Pacific Customer Communications Management Market Outlook, By Managed Services (2019-2028) ($MN)            
96 Asia Pacific Customer Communications Management Market Outlook, By Professional Services (2019-2028) ($MN)            
97 Asia Pacific Customer Communications Management Market Outlook, By Organization Size (2019-2028) ($MN)            
98 Asia Pacific Customer Communications Management Market Outlook, By Large Enterprises (2019-2028) ($MN)            
99 Asia Pacific Customer Communications Management Market Outlook, By Small and Medium Enterprises (SMEs) (2019-2028) ($MN)            
100 Asia Pacific Customer Communications Management Market Outlook, By End User (2019-2028) ($MN)            
101 Asia Pacific Customer Communications Management Market Outlook, By Banking Financial Services and Insurance (BFSI) (2019-2028) ($MN)            
102 Asia Pacific Customer Communications Management Market Outlook, By Government & Public Sector (2019-2028) ($MN)            
103 Asia Pacific Customer Communications Management Market Outlook, By Healthcare & Life Sciences (2019-2028) ($MN)            
104 Asia Pacific Customer Communications Management Market Outlook, By Information Technology (IT) and Telecom (2019-2028) ($MN)            
105 Asia Pacific Customer Communications Management Market Outlook, By Retail and eCommerce (2019-2028) ($MN)            
106 Asia Pacific Customer Communications Management Market Outlook, By Travel and Hospitality (2019-2028) ($MN)            
107 Asia Pacific Customer Communications Management Market Outlook, By Utilities (2019-2028) ($MN)            
108 Asia Pacific Customer Communications Management Market Outlook, By Aerospace & Defense (2019-2028) ($MN)            
109 Asia Pacific Customer Communications Management Market Outlook, By Manufacturing (2019-2028) ($MN)            
110 Asia Pacific Customer Communications Management Market Outlook, By Automotive & Transportation (2019-2028) ($MN)            
111 Asia Pacific Customer Communications Management Market Outlook, By Consumer Goods (2019-2028) ($MN)            
112 Asia Pacific Customer Communications Management Market Outlook, By Energy & Utilities (2019-2028) ($MN)            
113 Asia Pacific Customer Communications Management Market Outlook, By Building, Construction & Real Estate (2019-2028) ($MN)            
114 Asia Pacific Customer Communications Management Market Outlook, By Other End Users (2019-2028) ($MN)            
115 Asia Pacific Customer Communications Management Market Outlook, By Education (2019-2028) ($MN)            
116 Asia Pacific Customer Communications Management Market Outlook, By Media and Entertainment (2019-2028) ($MN)            
117 South America Customer Communications Management Market Outlook, By Country (2019-2028) ($MN)            
118 South America Customer Communications Management Market Outlook, By Deployment Mode (2019-2028) ($MN)            
119 South America Customer Communications Management Market Outlook, By On-Premises/On-Site (2019-2028) ($MN)            
120 South America Customer Communications Management Market Outlook, By Cloud (2019-2028) ($MN)            
121 South America Customer Communications Management Market Outlook, By Component (2019-2028) ($MN)            
122 South America Customer Communications Management Market Outlook, By Solutions (2019-2028) ($MN)            
123 South America Customer Communications Management Market Outlook, By Services (2019-2028) ($MN)            
124 South America Customer Communications Management Market Outlook, By Managed Services (2019-2028) ($MN)            
125 South America Customer Communications Management Market Outlook, By Professional Services (2019-2028) ($MN)            
126 South America Customer Communications Management Market Outlook, By Organization Size (2019-2028) ($MN)            
127 South America Customer Communications Management Market Outlook, By Large Enterprises (2019-2028) ($MN)            
128 South America Customer Communications Management Market Outlook, By Small and Medium Enterprises (SMEs) (2019-2028) ($MN)            
129 South America Customer Communications Management Market Outlook, By End User (2019-2028) ($MN)            
130 South America Customer Communications Management Market Outlook, By Banking Financial Services and Insurance (BFSI) (2019-2028) ($MN)            
131 South America Customer Communications Management Market Outlook, By Government & Public Sector (2019-2028) ($MN)            
132 South America Customer Communications Management Market Outlook, By Healthcare & Life Sciences (2019-2028) ($MN)            
133 South America Customer Communications Management Market Outlook, By Information Technology (IT) and Telecom (2019-2028) ($MN)            
134 South America Customer Communications Management Market Outlook, By Retail and eCommerce (2019-2028) ($MN)            
135 South America Customer Communications Management Market Outlook, By Travel and Hospitality (2019-2028) ($MN)            
136 South America Customer Communications Management Market Outlook, By Utilities (2019-2028) ($MN)            
137 South America Customer Communications Management Market Outlook, By Aerospace & Defense (2019-2028) ($MN)            
138 South America Customer Communications Management Market Outlook, By Manufacturing (2019-2028) ($MN)            
139 South America Customer Communications Management Market Outlook, By Automotive & Transportation (2019-2028) ($MN)            
140 South America Customer Communications Management Market Outlook, By Consumer Goods (2019-2028) ($MN)             
141 South America Customer Communications Management Market Outlook, By Energy & Utilities (2019-2028) ($MN)            
142 South America Customer Communications Management Market Outlook, By Building, Construction & Real Estate (2019-2028) ($MN)            
143 South America Customer Communications Management Market Outlook, By Other End Users (2019-2028) ($MN)            
144 South America Customer Communications Management Market Outlook, By Education (2019-2028) ($MN)            
145 South America Customer Communications Management Market Outlook, By Media and Entertainment (2019-2028) ($MN)            
146 Middle East & Africa Customer Communications Management Market Outlook, By Country (2019-2028) ($MN)            
147 Middle East & Africa Customer Communications Management Market Outlook, By Deployment Mode (2019-2028) ($MN)            
148 Middle East & Africa Customer Communications Management Market Outlook, By On-Premises/On-Site (2019-2028) ($MN)            
149 Middle East & Africa Customer Communications Management Market Outlook, By Cloud (2019-2028) ($MN)            
150 Middle East & Africa Customer Communications Management Market Outlook, By Component (2019-2028) ($MN)            
151 Middle East & Africa Customer Communications Management Market Outlook, By Solutions (2019-2028) ($MN)            
152 Middle East & Africa Customer Communications Management Market Outlook, By Services (2019-2028) ($MN)            
153 Middle East & Africa Customer Communications Management Market Outlook, By Managed Services (2019-2028) ($MN)            
154 Middle East & Africa Customer Communications Management Market Outlook, By Professional Services (2019-2028) ($MN)            
155 Middle East & Africa Customer Communications Management Market Outlook, By Organization Size (2019-2028) ($MN)            
156 Middle East & Africa Customer Communications Management Market Outlook, By Large Enterprises (2019-2028) ($MN)            
157 Middle East & Africa Customer Communications Management Market Outlook, By Small and Medium Enterprises (SMEs) (2019-2028) ($MN)            
158 Middle East & Africa Customer Communications Management Market Outlook, By End User (2019-2028) ($MN)            
159 Middle East & Africa Customer Communications Management Market Outlook, By Banking Financial Services and Insurance (BFSI) (2019-2028) ($MN)            
160 Middle East & Africa Customer Communications Management Market Outlook, By Government & Public Sector (2019-2028) ($MN)            
161 Middle East & Africa Customer Communications Management Market Outlook, By Healthcare & Life Sciences (2019-2028) ($MN)            
162 Middle East & Africa Customer Communications Management Market Outlook, By Information Technology (IT) and Telecom (2019-2028) ($MN)            
163 Middle East & Africa Customer Communications Management Market Outlook, By Retail and eCommerce (2019-2028) ($MN)            
164 Middle East & Africa Customer Communications Management Market Outlook, By Travel and Hospitality (2019-2028) ($MN)            
165 Middle East & Africa Customer Communications Management Market Outlook, By Utilities (2019-2028) ($MN)            
166 Middle East & Africa Customer Communications Management Market Outlook, By Aerospace & Defense (2019-2028) ($MN)            
167 Middle East & Africa Customer Communications Management Market Outlook, By Manufacturing (2019-2028) ($MN)            
168 Middle East & Africa Customer Communications Management Market Outlook, By Automotive & Transportation (2019-2028) ($MN)            
169 Middle East & Africa Customer Communications Management Market Outlook, By Consumer Goods (2019-2028) ($MN)            
170 Middle East & Africa Customer Communications Management Market Outlook, By Energy & Utilities (2019-2028) ($MN)            
171 Middle East & Africa Customer Communications Management Market Outlook, By Building, Construction & Real Estate (2019-2028) ($MN)            
172 Middle East & Africa Customer Communications Management Market Outlook, By Other End Users (2019-2028) ($MN)            
173 Middle East & Africa Customer Communications Management Market Outlook, By Education (2019-2028) ($MN)            
174 Middle East & Africa Customer Communications Management Market Outlook, By Media and Entertainment (2019-2028) ($MN)             `

List of Figures

RESEARCH METHODOLOGY


Research Methodology

We at Stratistics opt for an extensive research approach which involves data mining, data validation, and data analysis. The various research sources include in-house repository, secondary research, competitor’s sources, social media research, client internal data, and primary research.

Our team of analysts prefers the most reliable and authenticated data sources in order to perform the comprehensive literature search. With access to most of the authenticated data bases our team highly considers the best mix of information through various sources to obtain extensive and accurate analysis.

Each report takes an average time of a month and a team of 4 industry analysts. The time may vary depending on the scope and data availability of the desired market report. The various parameters used in the market assessment are standardized in order to enhance the data accuracy.

Data Mining

The data is collected from several authenticated, reliable, paid and unpaid sources and is filtered depending on the scope & objective of the research. Our reports repository acts as an added advantage in this procedure. Data gathering from the raw material suppliers, distributors and the manufacturers is performed on a regular basis, this helps in the comprehensive understanding of the products value chain. Apart from the above mentioned sources the data is also collected from the industry consultants to ensure the objective of the study is in the right direction.

Market trends such as technological advancements, regulatory affairs, market dynamics (Drivers, Restraints, Opportunities and Challenges) are obtained from scientific journals, market related national & international associations and organizations.

Data Analysis

From the data that is collected depending on the scope & objective of the research the data is subjected for the analysis. The critical steps that we follow for the data analysis include:

  • Product Lifecycle Analysis
  • Competitor analysis
  • Risk analysis
  • Porters Analysis
  • PESTEL Analysis
  • SWOT Analysis

The data engineering is performed by the core industry experts considering both the Marketing Mix Modeling and the Demand Forecasting. The marketing mix modeling makes use of multiple-regression techniques to predict the optimal mix of marketing variables. Regression factor is based on a number of variables and how they relate to an outcome such as sales or profits.


Data Validation

The data validation is performed by the exhaustive primary research from the expert interviews. This includes telephonic interviews, focus groups, face to face interviews, and questionnaires to validate our research from all aspects. The industry experts we approach come from the leading firms, involved in the supply chain ranging from the suppliers, distributors to the manufacturers and consumers so as to ensure an unbiased analysis.

We are in touch with more than 15,000 industry experts with the right mix of consultants, CEO's, presidents, vice presidents, managers, experts from both supply side and demand side, executives and so on.

The data validation involves the primary research from the industry experts belonging to:

  • Leading Companies
  • Suppliers & Distributors
  • Manufacturers
  • Consumers
  • Industry/Strategic Consultants

Apart from the data validation the primary research also helps in performing the fill gap research, i.e. providing solutions for the unmet needs of the research which helps in enhancing the reports quality.


For more details about research methodology, kindly write to us at info@strategymrc.com

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