Healthcare CRM - Global Market Outlook (2017-2026)

Healthcare CRM - Global Market Outlook (2017-2026)

  • Published: December 2018
  • ID: SMRC17882

According to Stratistics MRC, the Global Healthcare CRM Market is accounted for $7.27 billion in 2017 and is expected to reach $28.89 billion by 2026 growing at a CAGR of 16.6% during the forecast period. Some of the key factors influencing the market growth include rising focus on patient engagement, increasing demand for structured data and technological advances in the field of communication and information technology. However, high cost and difficulty of CRM implementation and threat of patient data security are restricting the market growth.

Customer relationship management (CRM) is a tool used as a strategy for managing interactions with patients and this technology aids in managing, coordinating, and automating the business processes. The implementation of information communication technologies (ICT) in the healthcare is rising at a high pace and a number of healthcare providers have been adopting CRM software solutions.

Among Application, The Case management is anticipated to grow at significant market share during the forecast period owing to growing chronic disease and behavioural health problems. This management involves harmonization between primary healthcare providers, care managers and patients for treatment of a high collision disease.

By Geography, Asia Pacific is expected to grow at the significant market share during the forecast period. The increasing healthcare infrastructure and quick developments in emerging economies are probable to boost the growth of the healthcare CRM market in this region. Countries such as Japan and China in the Asia Pacific region are driving by highest expansion of e-health technologies in these countries.

Some of the key players in global Healthcare CRM market are Microsoft, Saleforce.Com, Inc., SugarCRM, Oracle, SAP SE, Accenture, IBM, Healthgrades, Infor, Inc., Veeva Systems, Siemens Healthcare, Amdocs Ltd, Influence Health, Inc., NetSuite, Cerner and Talisma.

Deployment Models Covered:
• Web/Cloud-Based Model
• On-Premise Model

Components Covered:
• Software
• Services

Functionalities Covered:
• Sales
• Marketing
• Customer Service and Support
• Digital Marketing
• Other Functionalities

Products Covered:
• Referral healthcare Customer relationship management
• Individual healthcare Customer relationship management
• Individual and referral healthcare Customer relationship management

Applications Covered:
• Community Outreach
• Case Coordination
• Case management
• Relationship management
• Other Applications

Technologies Covered:
• Social Customer relationship management
• Cloud based Customer relationship management
• Collaborative Customer relationship management
• Mobile Customer relationship management
• Predictive Customer relationship management

End Users Covered:
• Life Sciences Industry
• Healthcare Providers
• Healthcare Payers
• Other End Users

Regions Covered:

  • North America
    • US
    • Canada
    • Mexico
  • Europe
    • Germany
    • UK
    • Italy
    • France
    • Spain
    • Rest of Europe
  • Asia Pacific
    • Japan       
    • China       
    • India       
    • Australia 
    • New Zealand     
    • South Korea      
    • Rest of Asia Pacific   
  • South America
    • Argentina
    • Brazil
    • Chile
    • Rest of South America
  • Middle East & Africa
    • Saudi Arabia
    • UAE
    • Qatar
    • South Africa
    • Rest of Middle East & Africa

What our report offers:
- Market share assessments for the regional and country level segments
- Market share analysis of the top industry players
- Strategic recommendations for the new entrants
- Market forecasts for a minimum of 9 years of all the mentioned segments, sub segments and the regional markets
- Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
- Strategic recommendations in key business segments based on the market estimations
- Competitive landscaping mapping the key common trends
- Company profiling with detailed strategies, financials, and recent developments
- Supply chain trends mapping the latest technological advancements

1 Executive Summary     
      
2 Preface     
 2.1 Abstract     
 2.2 Stake Holders    
 2.3 Research Scope    
 2.4 Research Methodology    
  2.4.1 Data Mining   
  2.4.2 Data Analysis   
  2.4.3 Data Validation   
  2.4.4 Research Approach   
 2.5 Research Sources    
  2.5.1 Primary Research Sources   
  2.5.2 Secondary Research Sources   
  2.5.3 Assumptions   
      
3 Market Trend Analysis     
 3.1 Introduction    
 3.2 Drivers    
 3.3 Restraints    
 3.4 Opportunities    
 3.5 Threats    
 3.6 Product Analysis    
 3.7 Application Analysis    
 3.8 Technology Analysis    
 3.9 End user Analysis    
 3.10 Emerging Markets    
 3.11 Futuristic Market Scenario    
      
4 Porters Five Force Analysis     
 4.1 Bargaining power of suppliers    
 4.2 Bargaining power of buyers    
 4.3 Threat of substitutes    
 4.4 Threat of new entrants    
 4.5 Competitive rivalry    
      
5 Global Healthcare CRM Market, By Deployment Model     
 5.1 Introduction    
 5.2 Web/Cloud-Based Model    
  5.2.1 Hybrid Cloud   
  5.2.2 Public Cloud   
  5.2.3 Private Cloud   
 5.3 On-Premise Model     
      
6 Global Healthcare CRM Market, By Component      
 6.1 Introduction    
 6.2 Software    
 6.3 Services    
      
7 Global Healthcare CRM Market, By Functionality      
 7.1 Introduction    
 7.2 Sales    
 7.3 Marketing     
 7.4 Customer Service and Support     
 7.5 Digital Marketing    
 7.6 Other Functionalities     
      
8 Global Healthcare CRM Market, By Product     
 8.1 Introduction    
 8.2 Referral healthcare Customer relationship management    
 8.3 Individual healthcare Customer relationship management    
 8.4 Individual and referral healthcare Customer relationship management    
      
9 Global Healthcare CRM Market, By Application     
 9.1 Introduction    
 9.2 Community Outreach    
  9.2.1 Services outreach/Promotion   
  9.2.2 Community health education   
  9.2.3 Financial Donor Management   
 9.3 Case Coordination    
  9.3.1 Pre-Authorizations / Eligibility   
  9.3.2 Patient information Management   
  9.3.3 Referrals   
  9.3.4 Other Case Coordinations    
 9.4 Case management    
  9.4.1 Chronic Disease Management   
  9.4.2 Clinical trials Relationship Management   
 9.5 Relationship management    
 9.6 Other Applications    
       
10 Global Healthcare CRM Market, By Technology     
 10.1 Introduction    
 10.2 Social Customer relationship management    
 10.3 Cloud based Customer relationship management    
 10.4 Collaborative Customer relationship management    
 10.5 Mobile Customer relationship management    
 10.6 Predictive Customer relationship management    
      
11 Global Healthcare CRM Market, By End User     
 11.1 Introduction    
 11.2 Life Sciences Industry     
 11.3 Healthcare Providers    
  11.3.1 Ambulatory Surgery Centers(Ascs) and Clinics   
  11.3.2 Hospitals   
  11.3.3 Diagnostic Centers   
 11.4 Healthcare Payers     
 11.5 Other End Users    
      
12 Global Healthcare CRM Market, By Geography     
 12.1 Introduction    
 12.2 North America    
  12.2.1 US   
  12.2.2 Canada   
  12.2.3 Mexico   
 12.3 Europe    
  12.3.1 Germany   
  12.3.2 UK   
  12.3.3 Italy   
  12.3.4 France   
  12.3.5 Spain   
  12.3.6 Rest of Europe   
 12.4 Asia Pacific    
  12.4.1 Japan   
  12.4.2 China   
  12.4.3 India   
  12.4.4 Australia   
  12.4.5 New Zealand   
  12.4.6 South Korea   
  12.4.7 Rest of Asia Pacific   
 12.5 South America    
  12.5.1 Argentina   
  12.5.2 Brazil   
  12.5.3 Chile   
  12.5.4 Rest of South America   
 12.6 Middle East & Africa    
  12.6.1 Saudi Arabia   
  12.6.2 UAE   
  12.6.3 Qatar   
  12.6.4 South Africa   
  12.6.5 Rest of Middle East & Africa   
      
13 Key Developments     
 13.1 Agreements, Partnerships, Collaborations and Joint Ventures    
 13.2 Acquisitions & Mergers    
 13.3 New Product Launch    
 13.4 Expansions    
 13.5 Other Key Strategies    
      
14 Company Profiling     
 14.1 Microsoft     
 14.2 Saleforce.Com, Inc.    
 14.3 SugarCRM    
 14.4 Oracle     
 14.5 SAP SE    
 14.6 Accenture     
 14.7 IBM     
 14.8 Healthgrades     
 14.9 Infor, Inc.    
 14.10 Veeva Systems    
 14.11 Siemens Healthcare    
 14.12 Amdocs Ltd    
 14.13 Influence Health, Inc.     
 14.14 NetSuite    
 14.15 Cerner    
 14.16 Talisma    


List of Tables      
1 Global Healthcare CRM Market Outlook, By Region (2016-2026) ($MN)     
2 Global Healthcare CRM Market Outlook, By Deployment Model (2016-2026) ($MN)     
3 Global Healthcare CRM Market Outlook, By Web/Cloud-Based Model (2016-2026) ($MN)     
4 Global Healthcare CRM Market Outlook, By Hybrid Cloud (2016-2026) ($MN)     
5 Global Healthcare CRM Market Outlook, By Public Cloud (2016-2026) ($MN)     
6 Global Healthcare CRM Market Outlook, By Private Cloud (2016-2026) ($MN)     
7 Global Healthcare CRM Market Outlook, By On-Premise Model (2016-2026) ($MN)     
8 Global Healthcare CRM Market Outlook, By Component (2016-2026) ($MN)     
9 Global Healthcare CRM Market Outlook, By Software (2016-2026) ($MN)     
10 Global Healthcare CRM Market Outlook, By Services (2016-2026) ($MN)     
11 Global Healthcare CRM Market Outlook, By Functionality (2016-2026) ($MN)     
12 Global Healthcare CRM Market Outlook, By Sales (2016-2026) ($MN)     
13 Global Healthcare CRM Market Outlook, By Marketing (2016-2026) ($MN)     
14 Global Healthcare CRM Market Outlook, By Customer Service and Support (2016-2026) ($MN)     
15 Global Healthcare CRM Market Outlook, By Digital Marketing (2016-2026) ($MN)      
16 Global Healthcare CRM Market Outlook, By Other Functionalities (2016-2026) ($MN)     
17 Global Healthcare CRM Market Outlook, By Product (2016-2026) ($MN)     
18 Global Healthcare CRM Market Outlook, By Referral healthcare Customer relationship management (2016-2026) ($MN)     
19 Global Healthcare CRM Market Outlook, By Individual healthcare Customer relationship management (2016-2026) ($MN)     
20 Global Healthcare CRM Market Outlook, By Individual and referral healthcare Customer relationship management (2016-2026) ($MN)     
21 Global Healthcare CRM Market Outlook, By Application (2016-2026) ($MN)     
22 Global Healthcare CRM Market Outlook, By Community Outreach (2016-2026) ($MN)     
23 Global Healthcare CRM Market Outlook, By Services outreach/Promotion (2016-2026) ($MN)     
24 Global Healthcare CRM Market Outlook, By Community health education (2016-2026) ($MN)     
25 Global Healthcare CRM Market Outlook, By Financial Donor Management (2016-2026) ($MN)     
26 Global Healthcare CRM Market Outlook, By Case Coordination (2016-2026) ($MN)     
27 Global Healthcare CRM Market Outlook, By Pre-Authorizations / Eligibility (2016-2026) ($MN)     
28 Global Healthcare CRM Market Outlook, By Patient information Management (2016-2026) ($MN)     
29 Global Healthcare CRM Market Outlook, By Referrals (2016-2026) ($MN)     
30 Global Healthcare CRM Market Outlook, By Other Case Coordinations (2016-2026) ($MN)     
31 Global Healthcare CRM Market Outlook, By Case management (2016-2026) ($MN)     
32 Global Healthcare CRM Market Outlook, By Chronic Disease Management (2016-2026) ($MN)     
33 Global Healthcare CRM Market Outlook, By Clinical trials Relationship Management (2016-2026) ($MN)     
34 Global Healthcare CRM Market Outlook, By Relationship management (2016-2026) ($MN)     
35 Global Healthcare CRM Market Outlook, By Other Applications (2016-2026) ($MN)     
36 Global Healthcare CRM Market Outlook, By Technology (2016-2026) ($MN)     
37 Global Healthcare CRM Market Outlook, By Social Customer relationship management (2016-2026) ($MN)     
38 Global Healthcare CRM Market Outlook, By Cloud based Customer relationship management (2016-2026) ($MN)     
39 Global Healthcare CRM Market Outlook, By Collaborative Customer relationship management (2016-2026) ($MN)     
40 Global Healthcare CRM Market Outlook, By Mobile Customer relationship management (2016-2026) ($MN)     
41 Global Healthcare CRM Market Outlook, By Predictive Customer relationship management (2016-2026) ($MN)     
42 Global Healthcare CRM Market Outlook, By End User (2016-2026) ($MN)     
43 Global Healthcare CRM Market Outlook, By Life Sciences Industry (2016-2026) ($MN)     
44 Global Healthcare CRM Market Outlook, By Healthcare Providers (2016-2026) ($MN)     
45 Global Healthcare CRM Market Outlook, By Ambulatory Surgery Centers(Ascs) and Clinics (2016-2026) ($MN)     
46 Global Healthcare CRM Market Outlook, By Hospitals (2016-2026) ($MN)     
47 Global Healthcare CRM Market Outlook, By Diagnostic Centers (2016-2026) ($MN)     
48 Global Healthcare CRM Market Outlook, By Healthcare Payers (2016-2026) ($MN)     
49 Global Healthcare CRM Market Outlook, By Other End Users (2016-2026) ($MN)     
      
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.  

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