Self Service Kiosk
Self-Service Kiosk Market Forecasts to 2030 - Global Analysis By Offering (Hardware, Software and Services), Type (Casino, Check-in, Banking, Ticketing, Self-order, Photo Printing, Interactive and Other Types), Payment Mode, Location, End User and By Geography
According to Stratistics MRC, the Global Self-Service Kiosk Market is accounted for $35.09 billion in 2024 and is expected to reach $57.26 billion by 2030 growing at a CAGR of 8.5% during the forecast period. An interactive, automated terminal that enables users to access information, complete transactions, or carry out particular tasks without assistance from a human is called a self-service kiosk. These kiosks are widely used to improve customer convenience and operational efficiency in a variety of industries, including retail, hospitality, healthcare, and transportation. Moreover, self-service kiosks, which are outfitted with touchscreen interfaces, payment processing systems, and application-specific software, simplify procedures like placing food orders, buying tickets, checking in for flights, and making financial transactions.
According to the Kiosk Association, 66% of consumers prefer self-service over interacting with an employee because it is faster and less stressful, enhancing overall customer satisfaction and convenience.
Market Dynamics:
Driver:
Growing need for convenience & automation
Customer demand for quicker, easier transactions is fueling the growing popularity of self-service solutions. Self-service kiosks are being incorporated by companies in a variety of sectors, such as retail, hospitality, and transportation, in an effort to shorten wait times, improve client satisfaction, and increase service effectiveness. Businesses can function smoothly with fewer employees and provide round-the-clock availability owing to automated solutions that do away with the need for manual intervention. Additionally, self-service kiosks are an appealing investment for businesses seeking to increase operational effectiveness and customer satisfaction because of their capacity to handle tasks like check-ins, ordering, ticketing, and payment processing.
Restraint:
High initial investment & maintenance costs
The high initial setup costs of self-service kiosks continue to be a major obstacle for many businesses, particularly small and medium enterprises (SMEs), even though they increase productivity and lower long-term operating costs. Designing, building, and implementing kiosks can be expensive, as can incorporating touchscreens, payment terminals, software, and connectivity options. To guarantee optimum performance, routine maintenance and software upgrades are also necessary, which raises costs even more. Furthermore, the cost of possible repairs for wear and tear, vandalism, or hardware malfunctions must also be taken into account by businesses, as these expenses may raise the overall cost of ownership.
Opportunity:
Growing interest in digital payments and contactless transactions
There is a significant opportunity for the self-service kiosk market due to consumers' growing preference for contactless transactions and digital payment methods. For easy and safe transactions, consumers are using mobile wallets, NFC-based payments, QR codes, and biometric authentication more and more. Moreover, businesses looked for ways to improve hygiene standards and reduce physical contact as a result of the COVID-19 pandemic, which further accelerated this trend. Across sectors like retail, healthcare, banking, and hospitality, kiosks with AI-driven payment systems, blockchain security, and multi-currency support can meet the increasing demand for smooth transactions.
Threat:
Risks to cybersecurity and privacy issues with data
The growing danger of identity theft, data breaches, and cyber attacks is one of the biggest risks facing the self-service kiosk industry. Hackers and cybercriminals target kiosks because they handle sensitive financial, biometric, and personal data. Customer information can be compromised by attacks like ransom ware, phishing, and card skimming, which can result in monetary losses, harm to one's reputation, and legal repercussions. Additionally, companies using kiosks face compliance challenges due to strict data protection requirements imposed by data privacy laws like the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR).
Covid-19 Impact:
The market for self-service kiosks was significantly impacted by the COVID-19 pandemic, which accelerated adoption in a number of industries by placing a greater focus on automation, contactless interactions, and hygienic compliance. As companies looked to reduce human interaction and follow social distancing guidelines, kiosk deployments exploded in the retail, healthcare, banking, and hospitality sectors. As consumers and businesses placed a higher priority on safety, the demand for self-checkout kiosks, temperature screening kiosks, and touch less payment terminals increased dramatically. However, production and deployment were initially hampered by supply chain interruptions, semiconductor shortages, and economic downturns.
The Self-order segment is expected to be the largest during the forecast period
The Self-order segment is expected to account for the largest market share during the forecast period. The dominance of the self-order segment is mostly due to the food industry's growing use of self-service kiosks, which allow customers to place orders directly, cutting down on wait times and improving operational efficiency. Businesses can increase average order values and revenue by using these kiosks to up sell and cross-sell by displaying promotional offers and suggesting additional items. Moreover, self-order kiosks are therefore now essential to updating the client experience in the food service industry.
The Retail and Quick Service Restaurants segment is expected to have the highest CAGR during the forecast period
Over the forecast period, the Retail and Quick Service Restaurants segment is predicted to witness the highest growth rate. As businesses prioritize contactless interactions and consumers grow more accustomed to self-service technologies, the COVID-19 pandemic has further accelerated this trend. Innovations like touch less interfaces, integration with mobile payment systems, and personalized customer engagement are expected to further propel the adoption of self-service kiosks in this segment. Additionally, this growth is driven by the growing adoption of self-service kiosks in retail and QSR environments, which improve customer experience and operational efficiency.
Region with largest share:
During the forecast period, the North America region is expected to hold the largest market share. This dominance is explained by the region's highly developed infrastructure, widespread use of cutting-edge technologies, and the substantial integration of self-service kiosks by quick-service restaurants and retail establishments to improve customer satisfaction and operational effectiveness. Furthermore, self-service kiosk adoption has also been accelerated in a number of North American industries by the growing preference for contactless payment processing and the focus on better customer service.
Region with highest CAGR:
Over the forecast period, the Asia Pacific region is anticipated to exhibit the highest CAGR. The main causes of this quick expansion are the fast industrialization and urbanization of nations like China and India, which has raised demand for automated solutions in a number of industries. Self-service kiosk adoption in the area has been further accelerated by the growth of the retail and hospitality sectors as well as a growing preference for contactless transactions. Moreover, the market's growth in the Asia Pacific region is also being aided by government programs encouraging digitization and smart city initiatives.
Key players in the market
Some of the key players in Self-Service Kiosk market include Acrelec Group, Thales Group, Zebra Technologies Corporation, Pyramid Computer GmbH, Diebold Nixdorf, Incorporated, Fuji Electric Co Ltd, Azkoyen SA, KIOSK Information Systems, NCR Corporation, Embross Systems Pvt Ltd, Advantech Co., Ltd., Hitachi Payment Services Pvt. Ltd, Olea Kiosks, Inc., Nexcom International Co Ltd and VeriFone Systems, Inc.
Key Developments:
In December 2024, Zebra Technologies announced it intends to acquire Photoneo, a leading developer and manufacturer of 3D machine vision solutions. The 3D segment of the Machine Vision market is the fastest growing, and this acquisition will further accelerate Zebra’s presence in the category.
In September 2024, Thales and WB Group sign a Frame Agreement on Strategic Cooperation in the defence sector. Under the terms of a Memorandum of Understanding, the purpose of the agreement is to establish a structure to manage the relationship between the two parties, based on mutually agreed principles governing the exploration of business opportunities across business units, with the ultimate goal to benefit the parties’ customers.
In May 2023, Diebold Nixdorf, Incorporated announced it has entered into a restructuring support agreement with certain of its key financial stakeholders to effectuate a comprehensive debt restructuring transaction that is intended to be completed efficiently and quickly. The restructuring is expected to significantly reduce debt and leverage levels and provide substantial additional liquidity to support seamless ongoing operations and establish a long-term, sustainable capital structure for the Company.
Offerings Covered:
• Hardware
• Software
• Services
Types Covered:
• Casino
• Check-in
• Banking
• Ticketing
• Self-order
• Photo Printing
• Interactive
• Other Types
Payment Modes Covered:
• Cash Payment
• Non-Cash Payment
Locations Covered:
• Outdoor
• Indoor
End Users Covered:
• Banking, Financial Service, & Insurance
• Transportation, Travel & Hospitality
• Retail and Quick Service Restaurants
• Entertainment & Media
• Health care
• Other End Users
Regions Covered:
• North America
o US
o Canada
o Mexico
• Europe
o Germany
o UK
o Italy
o France
o Spain
o Rest of Europe
• Asia Pacific
o Japan
o China
o India
o Australia
o New Zealand
o South Korea
o Rest of Asia Pacific
• South America
o Argentina
o Brazil
o Chile
o Rest of South America
• Middle East & Africa
o Saudi Arabia
o UAE
o Qatar
o South Africa
o Rest of Middle East & Africa
What our report offers:
- Market share assessments for the regional and country-level segments
- Strategic recommendations for the new entrants
- Covers Market data for the years 2022, 2023, 2024, 2026, and 2030
- Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
- Strategic recommendations in key business segments based on the market estimations
- Competitive landscaping mapping the key common trends
- Company profiling with detailed strategies, financials, and recent developments
- Supply chain trends mapping the latest technological advancements
Free Customization Offerings:
All the customers of this report will be entitled to receive one of the following free customization options:
• Company Profiling
o Comprehensive profiling of additional market players (up to 3)
o SWOT Analysis of key players (up to 3)
• Regional Segmentation
o Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
• Competitive Benchmarking
Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances
Table of Contents
1 Executive Summary
2 Preface
2.1 Abstract
2.2 Stake Holders
2.3 Research Scope
2.4 Research Methodology
2.4.1 Data Mining
2.4.2 Data Analysis
2.4.3 Data Validation
2.4.4 Research Approach
2.5 Research Sources
2.5.1 Primary Research Sources
2.5.2 Secondary Research Sources
2.5.3 Assumptions
3 Market Trend Analysis
3.1 Introduction
3.2 Drivers
3.3 Restraints
3.4 Opportunities
3.5 Threats
3.6 End User Analysis
3.7 Emerging Markets
3.8 Impact of Covid-19
4 Porters Five Force Analysis
4.1 Bargaining power of suppliers
4.2 Bargaining power of buyers
4.3 Threat of substitutes
4.4 Threat of new entrants
4.5 Competitive rivalry
5 Global Self-Service Kiosk Market, By Offering
5.1 Introduction
5.2 Hardware
5.3 Software
5.4 Services
6 Global Self-Service Kiosk Market, By Type
6.1 Introduction
6.2 Casino
6.3 Check-in
6.4 Banking
6.5 Ticketing
6.6 Self-order
6.7 Photo Printing
6.8 Interactive
6.9 Other Types
7 Global Self-Service Kiosk Market, By Payment Mode
7.1 Introduction
7.2 Cash Payment
7.3 Non-Cash Payment
8 Global Self-Service Kiosk Market, By Location
8.1 Introduction
8.2 Outdoor
8.3 Indoor
9 Global Self-Service Kiosk Market, By End User
9.1 Introduction
9.2 Banking, Financial Service, & Insurance
9.3 Transportation, Travel & Hospitality
9.4 Retail and Quick Service Restaurants
9.5 Entertainment & Media
9.6 Health care
9.7 Other End Users
10 Global Self-Service Kiosk Market, By Geography
10.1 Introduction
10.2 North America
10.2.1 US
10.2.2 Canada
10.2.3 Mexico
10.3 Europe
10.3.1 Germany
10.3.2 UK
10.3.3 Italy
10.3.4 France
10.3.5 Spain
10.3.6 Rest of Europe
10.4 Asia Pacific
10.4.1 Japan
10.4.2 China
10.4.3 India
10.4.4 Australia
10.4.5 New Zealand
10.4.6 South Korea
10.4.7 Rest of Asia Pacific
10.5 South America
10.5.1 Argentina
10.5.2 Brazil
10.5.3 Chile
10.5.4 Rest of South America
10.6 Middle East & Africa
10.6.1 Saudi Arabia
10.6.2 UAE
10.6.3 Qatar
10.6.4 South Africa
10.6.5 Rest of Middle East & Africa
11 Key Developments
11.1 Agreements, Partnerships, Collaborations and Joint Ventures
11.2 Acquisitions & Mergers
11.3 New Product Launch
11.4 Expansions
11.5 Other Key Strategies
12 Company Profiling
12.1 Acrelec Group
12.2 Thales Group
12.3 Zebra Technologies Corporation
12.4 Pyramid Computer GmbH
12.5 Diebold Nixdorf, Incorporated
12.6 Fuji Electric Co Ltd
12.7 Azkoyen SA
12.8 KIOSK Information Systems
12.9 NCR Corporation
12.10 Embross Systems Pvt Ltd
12.11 Advantech Co., Ltd.
12.12 Hitachi Payment Services Pvt. Ltd
12.13 Olea Kiosks, Inc.
12.14 Nexcom International Co Ltd
12.15 VeriFone Systems, Inc.
List of Tables
1 Global Self-Service Kiosk Market Outlook, By Region (2022-2030) ($MN)
2 Global Self-Service Kiosk Market Outlook, By Offering (2022-2030) ($MN)
3 Global Self-Service Kiosk Market Outlook, By Hardware (2022-2030) ($MN)
4 Global Self-Service Kiosk Market Outlook, By Software (2022-2030) ($MN)
5 Global Self-Service Kiosk Market Outlook, By Services (2022-2030) ($MN)
6 Global Self-Service Kiosk Market Outlook, By Type (2022-2030) ($MN)
7 Global Self-Service Kiosk Market Outlook, By Casino (2022-2030) ($MN)
8 Global Self-Service Kiosk Market Outlook, By Check-in (2022-2030) ($MN)
9 Global Self-Service Kiosk Market Outlook, By Banking (2022-2030) ($MN)
10 Global Self-Service Kiosk Market Outlook, By Ticketing (2022-2030) ($MN)
11 Global Self-Service Kiosk Market Outlook, By Self-order (2022-2030) ($MN)
12 Global Self-Service Kiosk Market Outlook, By Photo Printing (2022-2030) ($MN)
13 Global Self-Service Kiosk Market Outlook, By Interactive (2022-2030) ($MN)
14 Global Self-Service Kiosk Market Outlook, By Other Types (2022-2030) ($MN)
15 Global Self-Service Kiosk Market Outlook, By Payment Mode (2022-2030) ($MN)
16 Global Self-Service Kiosk Market Outlook, By Cash Payment (2022-2030) ($MN)
17 Global Self-Service Kiosk Market Outlook, By Non-Cash Payment (2022-2030) ($MN)
18 Global Self-Service Kiosk Market Outlook, By Location (2022-2030) ($MN)
19 Global Self-Service Kiosk Market Outlook, By Outdoor (2022-2030) ($MN)
20 Global Self-Service Kiosk Market Outlook, By Indoor (2022-2030) ($MN)
21 Global Self-Service Kiosk Market Outlook, By End User (2022-2030) ($MN)
22 Global Self-Service Kiosk Market Outlook, By Banking, Financial Service, & Insurance (2022-2030) ($MN)
23 Global Self-Service Kiosk Market Outlook, By Transportation, Travel & Hospitality (2022-2030) ($MN)
24 Global Self-Service Kiosk Market Outlook, By Retail and Quick Service Restaurants (2022-2030) ($MN)
25 Global Self-Service Kiosk Market Outlook, By Entertainment & Media (2022-2030) ($MN)
26 Global Self-Service Kiosk Market Outlook, By Health care (2022-2030) ($MN)
27 Global Self-Service Kiosk Market Outlook, By Other End Users (2022-2030) ($MN)
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.
List of Figures
RESEARCH METHODOLOGY
We at ‘Stratistics’ opt for an extensive research approach which involves data mining, data validation, and data analysis. The various research sources include in-house repository, secondary research, competitor’s sources, social media research, client internal data, and primary research.
Our team of analysts prefers the most reliable and authenticated data sources in order to perform the comprehensive literature search. With access to most of the authenticated data bases our team highly considers the best mix of information through various sources to obtain extensive and accurate analysis.
Each report takes an average time of a month and a team of 4 industry analysts. The time may vary depending on the scope and data availability of the desired market report. The various parameters used in the market assessment are standardized in order to enhance the data accuracy.
Data Mining
The data is collected from several authenticated, reliable, paid and unpaid sources and is filtered depending on the scope & objective of the research. Our reports repository acts as an added advantage in this procedure. Data gathering from the raw material suppliers, distributors and the manufacturers is performed on a regular basis, this helps in the comprehensive understanding of the products value chain. Apart from the above mentioned sources the data is also collected from the industry consultants to ensure the objective of the study is in the right direction.
Market trends such as technological advancements, regulatory affairs, market dynamics (Drivers, Restraints, Opportunities and Challenges) are obtained from scientific journals, market related national & international associations and organizations.
Data Analysis
From the data that is collected depending on the scope & objective of the research the data is subjected for the analysis. The critical steps that we follow for the data analysis include:
- Product Lifecycle Analysis
- Competitor analysis
- Risk analysis
- Porters Analysis
- PESTEL Analysis
- SWOT Analysis
The data engineering is performed by the core industry experts considering both the Marketing Mix Modeling and the Demand Forecasting. The marketing mix modeling makes use of multiple-regression techniques to predict the optimal mix of marketing variables. Regression factor is based on a number of variables and how they relate to an outcome such as sales or profits.
Data Validation
The data validation is performed by the exhaustive primary research from the expert interviews. This includes telephonic interviews, focus groups, face to face interviews, and questionnaires to validate our research from all aspects. The industry experts we approach come from the leading firms, involved in the supply chain ranging from the suppliers, distributors to the manufacturers and consumers so as to ensure an unbiased analysis.
We are in touch with more than 15,000 industry experts with the right mix of consultants, CEO's, presidents, vice presidents, managers, experts from both supply side and demand side, executives and so on.
The data validation involves the primary research from the industry experts belonging to:
- Leading Companies
- Suppliers & Distributors
- Manufacturers
- Consumers
- Industry/Strategic Consultants
Apart from the data validation the primary research also helps in performing the fill gap research, i.e. providing solutions for the unmet needs of the research which helps in enhancing the reports quality.
For more details about research methodology, kindly write to us at info@strategymrc.com
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