Self Service Kiosk Market
Self Service Kiosk Market Forecasts to 2028 - Global Analysis By Type (Indoor, Outdoor), Product (Food & Beverage, Information, Parking), Implementation, Application, End User and By Geography
|
Years Covered |
2020-2028 |
|
Estimated Year Value (2022) |
US $14,765.03 BN |
|
Projected Year Value (2028) |
US $27,024.96 BN |
|
CAGR (2022 - 2028) |
10.6% |
|
Regions Covered |
North America, Europe, Asia Pacific, South America, and Middle East & Africa |
|
Countries Covered |
US, Canada, Mexico, Germany, UK, Italy, France, Spain, Japan, China, India, Australia, New Zealand, South Korea, Rest of Asia Pacific, South America, Argentina, Brazil, Chile, Middle East & Africa, Saudi Arabia, UAE, Qatar, and South Africa |
|
Largest Market |
Asia Pacific |
|
Highest Growing Market |
North America |
According to Stratistics MRC, the Global Self Service Kiosk Market is accounted for $14,765.03 million in 2022 and is expected to reach $27,024.96 million by 2028 growing at a CAGR of 10.6% during the forecast period. Self-service kiosks are computer devices designed to help people in performing specific tasks and services on their own. They enhance the user experience to make services hassle free and matters of seconds which are of paramount importance to the comfort level of consumers. These interactive kiosks are placed in shops, airports or hospitals to carry streamline operations.
The retailers' increasing focus on meeting emerging customer requirements is further boosting the investments in the development of interactive kiosks throughout the world. Self-service kiosks have seen a rise in the inclusion of technological advancements, which may include intelligent personal assistants and knowledge navigator applications. These technologies are designed to enhance consumer engagement with the kiosk. The annual retail sales turnover of non-specialized kiosks with food, beverages or tobacco predominating decreased in Norway from 2010 to 2020. In 2020, kiosk retailers generated a sales revenue of approximately 3.4 billion Norwegian kroner.
Market Dynamics:
Driver:
Increasing demand from end use industries
The Self-Service Kiosk offer several benefits to service providers such as optimization of the overall cost of businesses by reducing the infrastructure set-up and labor cost. The self-service technologies permit the user to manage a various service independently, without the participation of any representatives. It is deployed to enhance the user experience by offering several hassle free services by emphasizing on the importance to the consumers’ comfort level.
Restraint:
High upfront investment
Several businesses are automating the sales process by deploying smart kiosks involving the delivery of large amounts of capital. This involves purchase costs, process costs and costs incurred with the repair of the facilities. The corporations are already facing a serious cash shortage, which means that they are also forced to lay off some of their workers. This is likely to have an effect on businesses in the coming years, with the magnitude of the recession rising on a regular basis and hindering unparalleled economic growth.
Opportunity:
The rising adoption of Internet of Things (IoT)
The rising adoption of Internet of Things (IoT) and other smart connected devices are further adding value to consumers’ experience. The smart kiosks are integrated with the world-class technologies such as machine-to-machine communication, cloud, and IoT. Therefore, by leveraging these advanced technologies/ platforms, the Self-Service Kiosk offer cost-effective access to information.
Threat:
Ongoing financial crisis
Several expenses are involved in the implementation and operation of self-service kiosks, such as kiosk software costs, touchscreen, 24*7 technical assistance, software administration, installation and so on. The high construction and repair costs of ATMs, vending machines and kiosks pose a threat to business development in emerging economies.
The retail segment is expected to be the largest during the forecast period
As retail kiosk provides product information and services in order to capture the attention of customers the demand for kiosks for retail applications is increasing. Self-service kiosks at hotels or resorts provide access to onsite dining and room service menus and ordering, salon reservations, local car rental services, all at a touch of a button. This results in increased customer satisfaction by allowing guests to access concierge functions. Moreover, rising smart retail stores deploying retail kiosks is boosting the market growth.
The food ordering segment is expected to have the highest CAGR during the forecast period
Self-ordering kiosks are constantly gaining traction in the transformation of the way orders are delivered in fast-service restaurants with a high footprint. Popular fast-food restaurants such as McDonald's, KFC, and Pizza Hut have already embarked on the most ambitious transition, integrating a range of emerging technology and ground-breaking cashless payment service concepts.
Region with largest share:
Asia Pacific is projected to hold the largest market share due to the growing urbanization and customer preference for customized operations through self-service kiosks are major drivers in the region. Moreover, convenient and contactless payments with growing acceptance in the financial sector are also a major factor for the region's growth in this space. For instance, In April 2019, Vending show and China self-service kiosk organized by UBM Sinoexpo exhibited cutting-edge innovation such as mobile payment equipment, automated solutions, mobile payment equipment, etc.
Region with highest CAGR:
North America is projected to have the highest CAGR owing to the rapid adoption of self service kiosks along with the rising investments in the establishment of retail stores in the region. Further, the rising disposable income of consumers in the region is leading to quick shopping experiences.
Key players in the market:
Some of the key players profiled in the Self Service Kiosk Market include Advanced Kiosks, Embross, Meridian Kiosks, NCR Corporation, Aila Technologies, Inc., ZEBRA Technologies Corporation, Source Technologies, Kiosk Information Systems, Posiflex Technology Inc., VeriFone, Inc. and Diebold Nixdorf, Inc.
Key developments:
In October 2021, Zebra Technologies Corporation acquired antuit.ai, a provider of artificial intelligence (AI)-powered Software-as-a-Service (SaaS) solutions specific to forecasting and merchandising for the retail and CPG industries.
In June 2020: Palmer Digital Group, a division of the Industrial Enclosure Corporation, introduced a temperature screening self-service kiosk to track temperatures before entering any area.
In May 2020, Valyant AI, partnered with KIOSK Information Systems (KIOSK) to create contactless experiences driven by conversational AI across environments in which kiosks are deployed.
Types Covered:
• Indoor Kiosk
• Outdoor Kiosk
Products Covered:
• Electric Vehicle Charging Kiosk
• Food & Beverage Kiosk
• Parking Kiosk
• Automated Teller Machines Kiosk
• Vending Kiosk
• Information Kiosk
Components Covered:
• Software
• Hardware
• Services
Implementations Covered:
• Service/Transaction
• Product Dispensing
• Product Promotion
• Internet Commerce
• Point-of-Information
Applications Covered:
• Bill Payments
• Navigation
• Inventory Management
• Patient Interactive & Service
• Recruitment
• Checkin-Checkout
• Ticket Printing
• Registration and Identification
• Photos
• Reservations
• Food Ordering
• Advertising
• Employee Information
Payment Methods Covered:
• Non Cash Payment
• Cash Payment
End Users Covered:
• Medical/Healthcare
• Transportation
• Hospitality & Entertainment
• Retail
• Banking, Financial Services, and Insurance (BFSI)
• Government
• Travel & Tourism
• Education
• Public Sector
Regions Covered:
• North America
o US
o Canada
o Mexico
• Europe
o Germany
o UK
o Italy
o France
o Spain
o Rest of Europe
• Asia Pacific
o Japan
o China
o India
o Australia
o New Zealand
o South Korea
o Rest of Asia Pacific
• South America
o Argentina
o Brazil
o Chile
o Rest of South America
• Middle East & Africa
o Saudi Arabia
o UAE
o Qatar
o South Africa
o Rest of Middle East & Africa
What our report offers:
- Market share assessments for the regional and country-level segments
- Strategic recommendations for the new entrants
- Covers Market data for the years 2020, 2021, 2022, 2025 and 2028
- Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
- Strategic recommendations in key business segments based on the market estimations
- Competitive landscaping mapping the key common trends
- Company profiling with detailed strategies, financials, and recent developments
- Supply chain trends mapping the latest technological advancements
Free Customization Offerings:
All the customers of this report will be entitled to receive one of the following free customization options:
• Company Profiling
o Comprehensive profiling of additional market players (up to 3)
o SWOT Analysis of key players (up to 3)
• Regional Segmentation
o Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
• Competitive Benchmarking
o Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances
Table of Contents
1 Executive Summary
2 Preface
2.1 Abstract
2.2 Stake Holders
2.3 Research Scope
2.4 Research Methodology
2.4.1 Data Mining
2.4.2 Data Analysis
2.4.3 Data Validation
2.4.4 Research Approach
2.5 Research Sources
2.5.1 Primary Research Sources
2.5.2 Secondary Research Sources
2.5.3 Assumptions
3 Market Trend Analysis
3.1 Introduction
3.2 Drivers
3.3 Restraints
3.4 Opportunities
3.5 Threats
3.6 Product Analysis
3.7 Application Analysis
3.8 End User Analysis
3.9 Emerging Markets
3.10 Impact of Covid-19
4 Porters Five Force Analysis
4.1 Bargaining power of suppliers
4.2 Bargaining power of buyers
4.3 Threat of substitutes
4.4 Threat of new entrants
4.5 Competitive rivalry
5 Global Self Service Kiosk Market, By Type
5.1 Introduction
5.2 Indoor Kiosk
5.3 Outdoor Kiosk
6 Global Self Service Kiosk Market, By Product
6.1 Introduction
6.2 Electric Vehicle Charging Kiosk
6.3 Food & Beverage Kiosk
6.4 Parking Kiosk
6.5 Automated Teller Machines Kiosk
6.6 Vending Kiosk
6.7 Information Kiosk
7 Global Self Service Kiosk Market, By Component
7.1 Introduction
7.2 Software
7.3 Hardware
7.3.1 Printer
7.3.2 Display
7.4 Services
7.4.1 Integration and Deployment
7.4.2 Managed Services
8 Global Self Service Kiosk Market, By Implementation
8.1 Introduction
8.2 Service/Transaction
8.3 Product Dispensing
8.4 Product Promotion
8.5 Internet Commerce
8.6 Point-of-Information
9 Global Self Service Kiosk Market, By Application
9.1 Introduction
9.2 Bill Payments
9.3 Navigation
9.4 Inventory Management
9.5 Patient Interactive & Service
9.6 Recruitment
9.7 Checkin-Checkout
9.8 Ticket Printing
9.9 Registration and Identification
9.10 Photos
9.11 Reservations
9.12 Food Ordering
9.13 Advertising
9.14 Employee Information
10 Global Self Service Kiosk Market, By Payment Method
10.1 Introduction
10.2 Non Cash Payment
10.3 Cash Payment
11 Global Self Service Kiosk Market, By End User
11.1 Introduction
11.2 Medical/Healthcare
11.2.1 Hospital
11.2.2 Clinics
11.3 Transportation
11.3.1 Bus Station
11.3.2 Airport
11.3.3 Train Station
11.4 Hospitality & Entertainment
11.4.1 Tourist Spots
11.4.2 Events/Exhibition
11.4.3 Museums
11.4.4 Hotels
11.4.5 Casino
11.5 Retail
11.5.1 Warehouses
11.5.2 Restaurants
11.5.3 Shopping Mall
11.5.4 Retail Stores
11.6 Banking, Financial Services, and Insurance (BFSI)
11.7 Government
11.8 Travel & Tourism
11.9 Education
11.10 Public Sector
12 Global Self Service Kiosk Market, By Geography
12.1 Introduction
12.2 North America
12.2.1 US
12.2.2 Canada
12.2.3 Mexico
12.3 Europe
12.3.1 Germany
12.3.2 UK
12.3.3 Italy
12.3.4 France
12.3.5 Spain
12.3.6 Rest of Europe
12.4 Asia Pacific
12.4.1 Japan
12.4.2 China
12.4.3 India
12.4.4 Australia
12.4.5 New Zealand
12.4.6 South Korea
12.4.7 Rest of Asia Pacific
12.5 South America
12.5.1 Argentina
12.5.2 Brazil
12.5.3 Chile
12.5.4 Rest of South America
12.6 Middle East & Africa
12.6.1 Saudi Arabia
12.6.2 UAE
12.6.3 Qatar
12.6.4 South Africa
12.6.5 Rest of Middle East & Africa
13 Key Developments
13.1 Agreements, Partnerships, Collaborations and Joint Ventures
13.2 Acquisitions & Mergers
13.3 New Product Launch
13.4 Expansions
13.5 Other Key Strategies
14 Company Profiling
14.1 Advanced Kiosks
14.2 Embross
14.3 Meridian Kiosks
14.4 NCR Corporation
14.5 Aila Technologies, Inc.
14.6 ZEBRA Technologies Corporation
14.7 Source Technologies
14.8 Kiosk Information Systems
14.9 Posiflex Technology Inc.
14.10 VeriFone, Inc.
14.11 Diebold Nixdorf, Inc.
List of Tables
1 Global Self Service Kiosk Market Outlook, By Region (2020-2028) ($MN)
2 Global Self Service Kiosk Market Outlook, By Type (2020-2028) ($MN)
3 Global Self Service Kiosk Market Outlook, By Indoor Kiosk (2020-2028) ($MN)
4 Global Self Service Kiosk Market Outlook, By Outdoor Kiosk (2020-2028) ($MN)
5 Global Self Service Kiosk Market Outlook, By Product (2020-2028) ($MN)
6 Global Self Service Kiosk Market Outlook, By Electric Vehicle Charging Kiosk (2020-2028) ($MN)
7 Global Self Service Kiosk Market Outlook, By Food & Beverage Kiosk (2020-2028) ($MN)
8 Global Self Service Kiosk Market Outlook, By Parking Kiosk (2020-2028) ($MN)
9 Global Self Service Kiosk Market Outlook, By Automated Teller Machines Kiosk (2020-2028) ($MN)
10 Global Self Service Kiosk Market Outlook, By Vending Kiosk (2020-2028) ($MN)
11 Global Self Service Kiosk Market Outlook, By Information Kiosk (2020-2028) ($MN)
12 Global Self Service Kiosk Market Outlook, By Component (2020-2028) ($MN)
13 Global Self Service Kiosk Market Outlook, By Software (2020-2028) ($MN)
14 Global Self Service Kiosk Market Outlook, By Hardware (2020-2028) ($MN)
15 Global Self Service Kiosk Market Outlook, By Printer (2020-2028) ($MN)
16 Global Self Service Kiosk Market Outlook, By Display (2020-2028) ($MN)
17 Global Self Service Kiosk Market Outlook, By Services (2020-2028) ($MN)
18 Global Self Service Kiosk Market Outlook, By Integration and Deployment (2020-2028) ($MN)
19 Global Self Service Kiosk Market Outlook, By Managed Services (2020-2028) ($MN)
20 Global Self Service Kiosk Market Outlook, By Implementation (2020-2028) ($MN)
21 Global Self Service Kiosk Market Outlook, By Service/Transaction (2020-2028) ($MN)
22 Global Self Service Kiosk Market Outlook, By Product Dispensing (2020-2028) ($MN)
23 Global Self Service Kiosk Market Outlook, By Product Promotion (2020-2028) ($MN)
24 Global Self Service Kiosk Market Outlook, By Internet Commerce (2020-2028) ($MN)
25 Global Self Service Kiosk Market Outlook, By Point-of-Information (2020-2028) ($MN)
26 Global Self Service Kiosk Market Outlook, By Application (2020-2028) ($MN)
27 Global Self Service Kiosk Market Outlook, By Bill Payments (2020-2028) ($MN)
28 Global Self Service Kiosk Market Outlook, By Navigation (2020-2028) ($MN)
29 Global Self Service Kiosk Market Outlook, By Inventory Management (2020-2028) ($MN)
30 Global Self Service Kiosk Market Outlook, By Patient Interactive & Service (2020-2028) ($MN)
31 Global Self Service Kiosk Market Outlook, By Recruitment (2020-2028) ($MN)
32 Global Self Service Kiosk Market Outlook, By Checkin-Checkout (2020-2028) ($MN)
33 Global Self Service Kiosk Market Outlook, By Ticket Printing (2020-2028) ($MN)
34 Global Self Service Kiosk Market Outlook, By Registration and Identification (2020-2028) ($MN)
35 Global Self Service Kiosk Market Outlook, By Photos (2020-2028) ($MN)
36 Global Self Service Kiosk Market Outlook, By Reservations (2020-2028) ($MN)
37 Global Self Service Kiosk Market Outlook, By Food Ordering (2020-2028) ($MN)
38 Global Self Service Kiosk Market Outlook, By Advertising (2020-2028) ($MN)
39 Global Self Service Kiosk Market Outlook, By Employee Information (2020-2028) ($MN)
40 Global Self Service Kiosk Market Outlook, By Payment Method (2020-2028) ($MN)
41 Global Self Service Kiosk Market Outlook, By Non Cash Payment (2020-2028) ($MN)
42 Global Self Service Kiosk Market Outlook, By Cash Payment (2020-2028) ($MN)
43 Global Self Service Kiosk Market Outlook, By End User (2020-2028) ($MN)
44 Global Self Service Kiosk Market Outlook, By Medical/Healthcare (2020-2028) ($MN)
45 Global Self Service Kiosk Market Outlook, By Hospital (2020-2028) ($MN)
46 Global Self Service Kiosk Market Outlook, By Clinics (2020-2028) ($MN)
47 Global Self Service Kiosk Market Outlook, By Transportation (2020-2028) ($MN)
48 Global Self Service Kiosk Market Outlook, By Bus Station (2020-2028) ($MN)
49 Global Self Service Kiosk Market Outlook, By Airport (2020-2028) ($MN)
50 Global Self Service Kiosk Market Outlook, By Train Station (2020-2028) ($MN)
51 Global Self Service Kiosk Market Outlook, By Hospitality & Entertainment (2020-2028) ($MN)
52 Global Self Service Kiosk Market Outlook, By Tourist Spots (2020-2028) ($MN)
53 Global Self Service Kiosk Market Outlook, By Events/Exhibition (2020-2028) ($MN)
54 Global Self Service Kiosk Market Outlook, By Museums (2020-2028) ($MN)
55 Global Self Service Kiosk Market Outlook, By Hotels (2020-2028) ($MN)
56 Global Self Service Kiosk Market Outlook, By Casino (2020-2028) ($MN)
57 Global Self Service Kiosk Market Outlook, By Retail (2020-2028) ($MN)
58 Global Self Service Kiosk Market Outlook, By Warehouses (2020-2028) ($MN)
59 Global Self Service Kiosk Market Outlook, By Restaurants (2020-2028) ($MN)
60 Global Self Service Kiosk Market Outlook, By Shopping Mall (2020-2028) ($MN)
61 Global Self Service Kiosk Market Outlook, By Retail Stores (2020-2028) ($MN)
62 Global Self Service Kiosk Market Outlook, By Banking, Financial Services, and Insurance (BFSI) (2020-2028) ($MN)
63 Global Self Service Kiosk Market Outlook, By Government (2020-2028) ($MN)
64 Global Self Service Kiosk Market Outlook, By Travel & Tourism (2020-2028) ($MN)
65 Global Self Service Kiosk Market Outlook, By Education (2020-2028) ($MN)
66 Global Self Service Kiosk Market Outlook, By Public Sector (2020-2028) ($MN)
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.
List of Figures
RESEARCH METHODOLOGY
We at ‘Stratistics’ opt for an extensive research approach which involves data mining, data validation, and data analysis. The various research sources include in-house repository, secondary research, competitor’s sources, social media research, client internal data, and primary research.
Our team of analysts prefers the most reliable and authenticated data sources in order to perform the comprehensive literature search. With access to most of the authenticated data bases our team highly considers the best mix of information through various sources to obtain extensive and accurate analysis.
Each report takes an average time of a month and a team of 4 industry analysts. The time may vary depending on the scope and data availability of the desired market report. The various parameters used in the market assessment are standardized in order to enhance the data accuracy.
Data Mining
The data is collected from several authenticated, reliable, paid and unpaid sources and is filtered depending on the scope & objective of the research. Our reports repository acts as an added advantage in this procedure. Data gathering from the raw material suppliers, distributors and the manufacturers is performed on a regular basis, this helps in the comprehensive understanding of the products value chain. Apart from the above mentioned sources the data is also collected from the industry consultants to ensure the objective of the study is in the right direction.
Market trends such as technological advancements, regulatory affairs, market dynamics (Drivers, Restraints, Opportunities and Challenges) are obtained from scientific journals, market related national & international associations and organizations.
Data Analysis
From the data that is collected depending on the scope & objective of the research the data is subjected for the analysis. The critical steps that we follow for the data analysis include:
- Product Lifecycle Analysis
- Competitor analysis
- Risk analysis
- Porters Analysis
- PESTEL Analysis
- SWOT Analysis
The data engineering is performed by the core industry experts considering both the Marketing Mix Modeling and the Demand Forecasting. The marketing mix modeling makes use of multiple-regression techniques to predict the optimal mix of marketing variables. Regression factor is based on a number of variables and how they relate to an outcome such as sales or profits.
Data Validation
The data validation is performed by the exhaustive primary research from the expert interviews. This includes telephonic interviews, focus groups, face to face interviews, and questionnaires to validate our research from all aspects. The industry experts we approach come from the leading firms, involved in the supply chain ranging from the suppliers, distributors to the manufacturers and consumers so as to ensure an unbiased analysis.
We are in touch with more than 15,000 industry experts with the right mix of consultants, CEO's, presidents, vice presidents, managers, experts from both supply side and demand side, executives and so on.
The data validation involves the primary research from the industry experts belonging to:
- Leading Companies
- Suppliers & Distributors
- Manufacturers
- Consumers
- Industry/Strategic Consultants
Apart from the data validation the primary research also helps in performing the fill gap research, i.e. providing solutions for the unmet needs of the research which helps in enhancing the reports quality.
For more details about research methodology, kindly write to us at info@strategymrc.com
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