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Customer Communications Management Market

Customer Communications Management Market Forecasts to 2028 – Global Analysis By Deployment Mode, Component, Organization Size, End User and By Geography

4.2 (58 reviews)
Published: July 2021 ID: SMRC20674
4.2 (58 reviews)
Published: July 2021 ID: SMRC20674

1 Executive Summary            
             
2 Preface    
        
 2.1 Abstract           
 2.2 Stake Holders           
 2.3 Research Scope           
 2.4 Research Methodology           
  2.4.1 Data Mining          
  2.4.2 Data Analysis          
  2.4.3 Data Validation          
  2.4.4 Research Approach          
 2.5 Research Sources           
  2.5.1 Primary Research Sources          
  2.5.2 Secondary Research Sources          
  2.5.3 Assumptions          
             
3 Market Trend Analysis            
 3.1 Introduction           
 3.2 Drivers           
 3.3 Restraints           
 3.4 Opportunities           
 3.5 Threats           
 3.6 End User Analysis           
 3.7 Emerging Markets           
 3.8 Impact of Covid-19           
             
4 Porters Five Force Analysis            
 4.1 Bargaining power of suppliers           
 4.2 Bargaining power of buyers           
 4.3 Threat of substitutes           
 4.4 Threat of new entrants           
 4.5 Competitive rivalry           
             
5 Global Customer Communications Management Market, By Deployment Mode            
 5.1 Introduction           
 5.2 On-Premises/On-Site           
 5.3 Cloud           
             
6 Global Customer Communications Management Market, By Component            
 6.1 Introduction           
 6.2 Solutions            
 6.3 Services           
  6.3.1 Managed Services          
  6.3.2 Professional Services          
   6.3.2.1 Consulting         
   6.3.2.2 Support and Maintenance         
   6.3.2.3 System Integration and Implementation         
              
7 Global Customer Communications Management Market, By Organization Size            
 7.1 Introduction           
 7.2 Large Enterprises           
 7.3 Small and Medium Enterprises (SMEs)           
             
8 Global Customer Communications Management Market, By End User            
 8.1 Introduction           
 8.2 Banking Financial Services and Insurance (BFSI)           
 8.3 Government & Public Sector           
 8.4 Healthcare & Life Sciences           
 8.5 Information Technology (IT) and Telecom           
 8.6 Retail and eCommerce           
 8.7 Travel and Hospitality           
 8.8 Utilities           
 8.9 Aerospace & Defense           
 8.10 Manufacturing           
 8.11 Automotive & Transportation           
 8.12 Consumer Goods           
 8.13 Energy & Utilities           
 8.14 Building, Construction & Real Estate           
 8.15 Other End Users           
  8.15.1 Education          
  8.15.2 Media and Entertainment          
             
9 Global Customer Communications Management Market, By Geography            
 9.1 Introduction           
 9.2 North America           
  9.2.1 US          
  9.2.2 Canada          
  9.2.3 Mexico          
 9.3 Europe           
  9.3.1 Germany          
  9.3.2 UK          
  9.3.3 Italy          
  9.3.4 France          
  9.3.5 Spain          
  9.3.6 Rest of Europe          
 9.4 Asia Pacific           
  9.4.1 Japan          
  9.4.2 China          
  9.4.3 India          
  9.4.4 Australia           
  9.4.5 New Zealand          
  9.4.6 South Korea          
  9.4.7 Rest of Asia Pacific          
 9.5 South America           
  9.5.1 Argentina          
  9.5.2 Brazil          
  9.5.3 Chile          
  9.5.4 Rest of South America           
 9.6 Middle East & Africa           
  9.6.1 Saudi Arabia          
  9.6.2 UAE          
  9.6.3 Qatar          
  9.6.4 South Africa          
  9.6.5 Rest of Middle East & Africa          
             
10 Key Developments            
 10.1 Agreements, Partnerships, Collaborations and Joint Ventures           
 10.2 Acquisitions & Mergers           
 10.3 New Product Launch           
 10.4 Expansions           
 10.5 Other Key Strategies           
             
11 Company Profiling             
 11.1 Smart Communications           
 11.2 Adobe           
 11.3 AdventSys           
 11.4 Podium           
 11.5 Braze           
 11.6 Capgemini           
 11.7 Cedar CX Technologies           
 11.8 Doxee           
 11.9 Doxim            
 11.10 Ecrion           
 11.11 Front           
 11.12 HelpCrunch           
 11.13 Hyland           
 11.14 Messagepoint           
 11.15 Napersoft           
 11.16 Sefas Innovation, Inc.           
 11.17 Trengo           
 11.18 Zendesk           
 11.19 Newgen Software           
 11.20 OpenText           
 11.21 Oracle           
 11.22 Papyrus Software           
 11.23 Pitney Bowes           
 11.24 Quadient           


List of Tables             
1 Global Customer Communications Management Market Outlook, By Region (2019-2028) ($MN)            
2 Global Customer Communications Management Market Outlook, By Deployment Mode (2019-2028) ($MN)            
3 Global Customer Communications Management Market Outlook, By On-Premises/On-Site (2019-2028) ($MN)            
4 Global Customer Communications Management Market Outlook, By Cloud (2019-2028) ($MN)            
5 Global Customer Communications Management Market Outlook, By Component (2019-2028) ($MN)             
6 Global Customer Communications Management Market Outlook, By Solutions (2019-2028) ($MN)            
7 Global Customer Communications Management Market Outlook, By Services (2019-2028) ($MN)            
8 Global Customer Communications Management Market Outlook, By Managed Services (2019-2028) ($MN)            
9 Global Customer Communications Management Market Outlook, By Professional Services (2019-2028) ($MN)            
10 Global Customer Communications Management Market Outlook, By Organization Size (2019-2028) ($MN)            
11 Global Customer Communications Management Market Outlook, By Large Enterprises (2019-2028) ($MN)            
12 Global Customer Communications Management Market Outlook, By Small and Medium Enterprises (SMEs) (2019-2028) ($MN)            
13 Global Customer Communications Management Market Outlook, By End User (2019-2028) ($MN)            
14 Global Customer Communications Management Market Outlook, By Banking Financial Services and Insurance (BFSI) (2019-2028) ($MN)            
15 Global Customer Communications Management Market Outlook, By Government & Public Sector (2019-2028) ($MN)            
16 Global Customer Communications Management Market Outlook, By Healthcare & Life Sciences (2019-2028) ($MN)             
17 Global Customer Communications Management Market Outlook, By Information Technology (IT) and Telecom (2019-2028) ($MN)            
18 Global Customer Communications Management Market Outlook, By Retail and eCommerce (2019-2028) ($MN)             
19 Global Customer Communications Management Market Outlook, By Travel and Hospitality (2019-2028) ($MN)            
20 Global Customer Communications Management Market Outlook, By Utilities (2019-2028) ($MN)            
21 Global Customer Communications Management Market Outlook, By Aerospace & Defense (2019-2028) ($MN)            
22 Global Customer Communications Management Market Outlook, By Manufacturing (2019-2028) ($MN)            
23 Global Customer Communications Management Market Outlook, By Automotive & Transportation (2019-2028) ($MN)            
24 Global Customer Communications Management Market Outlook, By Consumer Goods (2019-2028) ($MN)            
25 Global Customer Communications Management Market Outlook, By Energy & Utilities (2019-2028) ($MN)            
26 Global Customer Communications Management Market Outlook, By Building, Construction & Real Estate (2019-2028) ($MN)            
27 Global Customer Communications Management Market Outlook, By Other End Users (2019-2028) ($MN)            
28 Global Customer Communications Management Market Outlook, By Education (2019-2028) ($MN)            
29 Global Customer Communications Management Market Outlook, By Media and Entertainment (2019-2028) ($MN)            
30 North America Customer Communications Management Market Outlook, By Country (2019-2028) ($MN)            
31 North America Customer Communications Management Market Outlook, By Deployment Mode (2019-2028) ($MN)            
32 North America Customer Communications Management Market Outlook, By On-Premises/On-Site (2019-2028) ($MN)            
33 North America Customer Communications Management Market Outlook, By Cloud (2019-2028) ($MN)            
34 North America Customer Communications Management Market Outlook, By Component (2019-2028) ($MN)            
35 North America Customer Communications Management Market Outlook, By Solutions (2019-2028) ($MN)            
36 North America Customer Communications Management Market Outlook, By Services (2019-2028) ($MN)             
37 North America Customer Communications Management Market Outlook, By Managed Services (2019-2028) ($MN)            
38 North America Customer Communications Management Market Outlook, By Professional Services (2019-2028) ($MN)            
39 North America Customer Communications Management Market Outlook, By Organization Size (2019-2028) ($MN)            
40 North America Customer Communications Management Market Outlook, By Large Enterprises (2019-2028) ($MN)            
41 North America Customer Communications Management Market Outlook, By Small and Medium Enterprises (SMEs) (2019-2028) ($MN)            
42 North America Customer Communications Management Market Outlook, By End User (2019-2028) ($MN)            
43 North America Customer Communications Management Market Outlook, By Banking Financial Services and Insurance (BFSI) (2019-2028) ($MN)            
44 North America Customer Communications Management Market Outlook, By Government & Public Sector (2019-2028) ($MN)            
45 North America Customer Communications Management Market Outlook, By Healthcare & Life Sciences (2019-2028) ($MN)            
46 North America Customer Communications Management Market Outlook, By Information Technology (IT) and Telecom (2019-2028) ($MN)            
47 North America Customer Communications Management Market Outlook, By Retail and eCommerce (2019-2028) ($MN)            
48 North America Customer Communications Management Market Outlook, By Travel and Hospitality (2019-2028) ($MN)             
49 North America Customer Communications Management Market Outlook, By Utilities (2019-2028) ($MN)            
50 North America Customer Communications Management Market Outlook, By Aerospace & Defense (2019-2028) ($MN)            
51 North America Customer Communications Management Market Outlook, By Manufacturing (2019-2028) ($MN)            
52 North America Customer Communications Management Market Outlook, By Automotive & Transportation (2019-2028) ($MN)            
53 North America Customer Communications Management Market Outlook, By Consumer Goods (2019-2028) ($MN)            
54 North America Customer Communications Management Market Outlook, By Energy & Utilities (2019-2028) ($MN)            
55 North America Customer Communications Management Market Outlook, By Building, Construction & Real Estate (2019-2028) ($MN)            
56 North America Customer Communications Management Market Outlook, By Other End Users (2019-2028) ($MN)            
57 North America Customer Communications Management Market Outlook, By Education (2019-2028) ($MN)            
58 North America Customer Communications Management Market Outlook, By Media and Entertainment (2019-2028) ($MN)            
59 Europe Customer Communications Management Market Outlook, By Country (2019-2028) ($MN)            
60 Europe Customer Communications Management Market Outlook, By Deployment Mode (2019-2028) ($MN)            
61 Europe Customer Communications Management Market Outlook, By On-Premises/On-Site (2019-2028) ($MN)             
62 Europe Customer Communications Management Market Outlook, By Cloud (2019-2028) ($MN)            
63 Europe Customer Communications Management Market Outlook, By Component (2019-2028) ($MN)            
64 Europe Customer Communications Management Market Outlook, By Solutions (2019-2028) ($MN)            
65 Europe Customer Communications Management Market Outlook, By Services (2019-2028) ($MN)            
66 Europe Customer Communications Management Market Outlook, By Managed Services (2019-2028) ($MN)            
67 Europe Customer Communications Management Market Outlook, By Professional Services (2019-2028) ($MN)            
68 Europe Customer Communications Management Market Outlook, By Organization Size (2019-2028) ($MN)            
69 Europe Customer Communications Management Market Outlook, By Large Enterprises (2019-2028) ($MN)            
70 Europe Customer Communications Management Market Outlook, By Small and Medium Enterprises (SMEs) (2019-2028) ($MN)            
71 Europe Customer Communications Management Market Outlook, By End User (2019-2028) ($MN)            
72 Europe Customer Communications Management Market Outlook, By Banking Financial Services and Insurance (BFSI) (2019-2028) ($MN)            
73 Europe Customer Communications Management Market Outlook, By Government & Public Sector (2019-2028) ($MN)            
74 Europe Customer Communications Management Market Outlook, By Healthcare & Life Sciences (2019-2028) ($MN)            
75 Europe Customer Communications Management Market Outlook, By Information Technology (IT) and Telecom (2019-2028) ($MN)            
76 Europe Customer Communications Management Market Outlook, By Retail and eCommerce (2019-2028) ($MN)            
77 Europe Customer Communications Management Market Outlook, By Travel and Hospitality (2019-2028) ($MN)            
78 Europe Customer Communications Management Market Outlook, By Utilities (2019-2028) ($MN)            
79 Europe Customer Communications Management Market Outlook, By Aerospace & Defense (2019-2028) ($MN)            
80 Europe Customer Communications Management Market Outlook, By Manufacturing (2019-2028) ($MN)            
81 Europe Customer Communications Management Market Outlook, By Automotive & Transportation (2019-2028) ($MN)            
82 Europe Customer Communications Management Market Outlook, By Consumer Goods (2019-2028) ($MN)            
83 Europe Customer Communications Management Market Outlook, By Energy & Utilities (2019-2028) ($MN)            
84 Europe Customer Communications Management Market Outlook, By Building, Construction & Real Estate (2019-2028) ($MN)            
85 Europe Customer Communications Management Market Outlook, By Other End Users (2019-2028) ($MN)            
86 Europe Customer Communications Management Market Outlook, By Education (2019-2028) ($MN)            
87 Europe Customer Communications Management Market Outlook, By Media and Entertainment (2019-2028) ($MN)            
88 Asia Pacific Customer Communications Management Market Outlook, By Country (2019-2028) ($MN)            
89 Asia Pacific Customer Communications Management Market Outlook, By Deployment Mode (2019-2028) ($MN)            
90 Asia Pacific Customer Communications Management Market Outlook, By On-Premises/On-Site (2019-2028) ($MN)            
91 Asia Pacific Customer Communications Management Market Outlook, By Cloud (2019-2028) ($MN)            
92 Asia Pacific Customer Communications Management Market Outlook, By Component (2019-2028) ($MN)            
93 Asia Pacific Customer Communications Management Market Outlook, By Solutions (2019-2028) ($MN)            
94 Asia Pacific Customer Communications Management Market Outlook, By Services (2019-2028) ($MN)            
95 Asia Pacific Customer Communications Management Market Outlook, By Managed Services (2019-2028) ($MN)            
96 Asia Pacific Customer Communications Management Market Outlook, By Professional Services (2019-2028) ($MN)            
97 Asia Pacific Customer Communications Management Market Outlook, By Organization Size (2019-2028) ($MN)            
98 Asia Pacific Customer Communications Management Market Outlook, By Large Enterprises (2019-2028) ($MN)            
99 Asia Pacific Customer Communications Management Market Outlook, By Small and Medium Enterprises (SMEs) (2019-2028) ($MN)            
100 Asia Pacific Customer Communications Management Market Outlook, By End User (2019-2028) ($MN)            
101 Asia Pacific Customer Communications Management Market Outlook, By Banking Financial Services and Insurance (BFSI) (2019-2028) ($MN)            
102 Asia Pacific Customer Communications Management Market Outlook, By Government & Public Sector (2019-2028) ($MN)            
103 Asia Pacific Customer Communications Management Market Outlook, By Healthcare & Life Sciences (2019-2028) ($MN)            
104 Asia Pacific Customer Communications Management Market Outlook, By Information Technology (IT) and Telecom (2019-2028) ($MN)            
105 Asia Pacific Customer Communications Management Market Outlook, By Retail and eCommerce (2019-2028) ($MN)            
106 Asia Pacific Customer Communications Management Market Outlook, By Travel and Hospitality (2019-2028) ($MN)            
107 Asia Pacific Customer Communications Management Market Outlook, By Utilities (2019-2028) ($MN)            
108 Asia Pacific Customer Communications Management Market Outlook, By Aerospace & Defense (2019-2028) ($MN)            
109 Asia Pacific Customer Communications Management Market Outlook, By Manufacturing (2019-2028) ($MN)            
110 Asia Pacific Customer Communications Management Market Outlook, By Automotive & Transportation (2019-2028) ($MN)            
111 Asia Pacific Customer Communications Management Market Outlook, By Consumer Goods (2019-2028) ($MN)            
112 Asia Pacific Customer Communications Management Market Outlook, By Energy & Utilities (2019-2028) ($MN)            
113 Asia Pacific Customer Communications Management Market Outlook, By Building, Construction & Real Estate (2019-2028) ($MN)            
114 Asia Pacific Customer Communications Management Market Outlook, By Other End Users (2019-2028) ($MN)            
115 Asia Pacific Customer Communications Management Market Outlook, By Education (2019-2028) ($MN)            
116 Asia Pacific Customer Communications Management Market Outlook, By Media and Entertainment (2019-2028) ($MN)            
117 South America Customer Communications Management Market Outlook, By Country (2019-2028) ($MN)            
118 South America Customer Communications Management Market Outlook, By Deployment Mode (2019-2028) ($MN)            
119 South America Customer Communications Management Market Outlook, By On-Premises/On-Site (2019-2028) ($MN)            
120 South America Customer Communications Management Market Outlook, By Cloud (2019-2028) ($MN)            
121 South America Customer Communications Management Market Outlook, By Component (2019-2028) ($MN)            
122 South America Customer Communications Management Market Outlook, By Solutions (2019-2028) ($MN)            
123 South America Customer Communications Management Market Outlook, By Services (2019-2028) ($MN)            
124 South America Customer Communications Management Market Outlook, By Managed Services (2019-2028) ($MN)            
125 South America Customer Communications Management Market Outlook, By Professional Services (2019-2028) ($MN)            
126 South America Customer Communications Management Market Outlook, By Organization Size (2019-2028) ($MN)            
127 South America Customer Communications Management Market Outlook, By Large Enterprises (2019-2028) ($MN)            
128 South America Customer Communications Management Market Outlook, By Small and Medium Enterprises (SMEs) (2019-2028) ($MN)            
129 South America Customer Communications Management Market Outlook, By End User (2019-2028) ($MN)            
130 South America Customer Communications Management Market Outlook, By Banking Financial Services and Insurance (BFSI) (2019-2028) ($MN)            
131 South America Customer Communications Management Market Outlook, By Government & Public Sector (2019-2028) ($MN)            
132 South America Customer Communications Management Market Outlook, By Healthcare & Life Sciences (2019-2028) ($MN)            
133 South America Customer Communications Management Market Outlook, By Information Technology (IT) and Telecom (2019-2028) ($MN)            
134 South America Customer Communications Management Market Outlook, By Retail and eCommerce (2019-2028) ($MN)            
135 South America Customer Communications Management Market Outlook, By Travel and Hospitality (2019-2028) ($MN)            
136 South America Customer Communications Management Market Outlook, By Utilities (2019-2028) ($MN)            
137 South America Customer Communications Management Market Outlook, By Aerospace & Defense (2019-2028) ($MN)            
138 South America Customer Communications Management Market Outlook, By Manufacturing (2019-2028) ($MN)            
139 South America Customer Communications Management Market Outlook, By Automotive & Transportation (2019-2028) ($MN)            
140 South America Customer Communications Management Market Outlook, By Consumer Goods (2019-2028) ($MN)             
141 South America Customer Communications Management Market Outlook, By Energy & Utilities (2019-2028) ($MN)            
142 South America Customer Communications Management Market Outlook, By Building, Construction & Real Estate (2019-2028) ($MN)            
143 South America Customer Communications Management Market Outlook, By Other End Users (2019-2028) ($MN)            
144 South America Customer Communications Management Market Outlook, By Education (2019-2028) ($MN)            
145 South America Customer Communications Management Market Outlook, By Media and Entertainment (2019-2028) ($MN)            
146 Middle East & Africa Customer Communications Management Market Outlook, By Country (2019-2028) ($MN)            
147 Middle East & Africa Customer Communications Management Market Outlook, By Deployment Mode (2019-2028) ($MN)            
148 Middle East & Africa Customer Communications Management Market Outlook, By On-Premises/On-Site (2019-2028) ($MN)            
149 Middle East & Africa Customer Communications Management Market Outlook, By Cloud (2019-2028) ($MN)            
150 Middle East & Africa Customer Communications Management Market Outlook, By Component (2019-2028) ($MN)            
151 Middle East & Africa Customer Communications Management Market Outlook, By Solutions (2019-2028) ($MN)            
152 Middle East & Africa Customer Communications Management Market Outlook, By Services (2019-2028) ($MN)            
153 Middle East & Africa Customer Communications Management Market Outlook, By Managed Services (2019-2028) ($MN)            
154 Middle East & Africa Customer Communications Management Market Outlook, By Professional Services (2019-2028) ($MN)            
155 Middle East & Africa Customer Communications Management Market Outlook, By Organization Size (2019-2028) ($MN)            
156 Middle East & Africa Customer Communications Management Market Outlook, By Large Enterprises (2019-2028) ($MN)            
157 Middle East & Africa Customer Communications Management Market Outlook, By Small and Medium Enterprises (SMEs) (2019-2028) ($MN)            
158 Middle East & Africa Customer Communications Management Market Outlook, By End User (2019-2028) ($MN)            
159 Middle East & Africa Customer Communications Management Market Outlook, By Banking Financial Services and Insurance (BFSI) (2019-2028) ($MN)            
160 Middle East & Africa Customer Communications Management Market Outlook, By Government & Public Sector (2019-2028) ($MN)            
161 Middle East & Africa Customer Communications Management Market Outlook, By Healthcare & Life Sciences (2019-2028) ($MN)            
162 Middle East & Africa Customer Communications Management Market Outlook, By Information Technology (IT) and Telecom (2019-2028) ($MN)            
163 Middle East & Africa Customer Communications Management Market Outlook, By Retail and eCommerce (2019-2028) ($MN)            
164 Middle East & Africa Customer Communications Management Market Outlook, By Travel and Hospitality (2019-2028) ($MN)            
165 Middle East & Africa Customer Communications Management Market Outlook, By Utilities (2019-2028) ($MN)            
166 Middle East & Africa Customer Communications Management Market Outlook, By Aerospace & Defense (2019-2028) ($MN)            
167 Middle East & Africa Customer Communications Management Market Outlook, By Manufacturing (2019-2028) ($MN)            
168 Middle East & Africa Customer Communications Management Market Outlook, By Automotive & Transportation (2019-2028) ($MN)            
169 Middle East & Africa Customer Communications Management Market Outlook, By Consumer Goods (2019-2028) ($MN)            
170 Middle East & Africa Customer Communications Management Market Outlook, By Energy & Utilities (2019-2028) ($MN)            
171 Middle East & Africa Customer Communications Management Market Outlook, By Building, Construction & Real Estate (2019-2028) ($MN)            
172 Middle East & Africa Customer Communications Management Market Outlook, By Other End Users (2019-2028) ($MN)            
173 Middle East & Africa Customer Communications Management Market Outlook, By Education (2019-2028) ($MN)            
174 Middle East & Africa Customer Communications Management Market Outlook, By Media and Entertainment (2019-2028) ($MN)             `

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