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Cloud It Service Management Itsm Market

Cloud IT Service Management (ITSM) - Global Market Outlook (2019-2027)

4.1 (73 reviews)
Published: June 2020 ID: SMRC19388
4.1 (73 reviews)
Published: June 2020 ID: SMRC19388

This report covers the impact of COVID-19 on this global market

According to Stratistics MRC, the Global Cloud IT Service Management (ITSM) Market is accounted for $4.40 billion in 2019 and is expected to reach $19.69 billion by 2027 growing at a CAGR of 20.6% during the forecast period. Some of the key factors propelling the market growth are increasing adoption of cloud solutions and incorporation of AI-based devices with ITSM solutions. However, the lack of standard procedures is the restraining factor for the growth of the market.

Cloud IT service management (ITSM) is a set of policies and practices for implementing, delivering, and managing IT services for end-users in such a way that it meets the stated needs of the users and the stated goals of the business.

By end-user, the IT & IT-enabled services (ITES) segment is expected to grow at a significant market share during the forecast period owing to the policies adopted by this sector to reduce their operating costs. Based on geography, North America is anticipated to hold considerable market share during the forecast period due to the rising adoption of cloud services in the region.

Some of the key players in Cloud IT Service Management (ITSM) Market include IBM, ServiceNow, Microsoft, Freshworks, Citrix Systems, Cherwell Software, Micro Focus, ManageEngine, Axios Systems, Alemba, HPE, EasyVista, BMC Software, Ivanti, LogMein, CA Technologies, Hornbill, Atlassian, Efecte, and SysAid.

 Organization Sizes Covered:
• Large Enterprises
• Small and Medium-sized Enterprises

Components Covered:
• Solutions
• Services

Applications Covered:
• Database Management System
• Network Management

End Users Covered:
• Government and Public Sector
• Retail and Consumer Goods
• Banking, Financial Services, and Insurance (BFSI)
• Telecommunications
• Travel and Hospitality
• Manufacturing
• IT & IT Enabled Services (ITES)
• Media and Entertainment
• Healthcare and Life Sciences
• Other End Users

Regions Covered:
• North America
o US
o Canada
o Mexico
• Europe
o Germany
o France
o Italy
o UK 
o Spain
o Rest of Europe      
• Asia Pacific
o Japan       
o China       
o India       
o Australia       
o New Zealand      
o Rest of Asia Pacific
• South America
o Argentina
o Brazil
o Chile
o Rest of South America
• Middle East & Africa
o Saudi Arabia
o UAE
o Qatar
o South Africa
o Rest of Middle East & Africa

What our report offers:
- Market share assessments for the regional and country-level segments
- Strategic recommendations for the new entrants
- Covers Market data for the years 2018, 2019, 2020, 2024 and 2027
- Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
- Strategic analysis: Drivers and Constraints, Product/Technology Analysis, Porter’s five forces analysis, SWOT analysis, etc.
- Strategic recommendations in key business segments based on the market estimations
- Competitive landscaping mapping the key common trends
- Company profiling with detailed strategies, financials, and recent developments
- Supply chain trends mapping the latest technological advancements

Free Customization Offerings:
All the customers of this report will be entitled to receive one of the following free customization options:
• Company Profiling
o Comprehensive profiling of additional market players (up to 3)
o SWOT Analysis of key players (up to 3)
• Regional Segmentation
o Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
• Competitive Benchmarking
o Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

1 Executive Summary     
       
2 Preface      

 2.1 Abstract     
 2.2 Stake Holders    
 2.3 Research Scope    
 2.4 Research Methodology   
  2.4.1 Data Mining   
  2.4.2 Data Analysis   
  2.4.3 Data Validation   
  2.4.4 Research Approach   
 2.5 Research Sources    
  2.5.1 Primary Research Sources  
  2.5.2 Secondary Research Sources  
  2.5.3 Assumptions   
       
3 Market Trend Analysis    
 3.1 Introduction    
 3.2 Drivers     
 3.3 Restraints     
 3.4 Opportunities    
 3.5 Threats     
 3.6 Application Analysis    
 3.7 End User Analysis     
 3.8 Emerging Markets    
 3.9 Impact of Covid-19    
       
4 Porters Five Force Analysis    
 4.1 Bargaining power of suppliers   
 4.2 Bargaining power of buyers   
 4.3 Threat of substitutes    
 4.4 Threat of new entrants   
 4.5 Competitive rivalry    
       
5 Global Cloud IT Service Management (ITSM) Market, By Organization Size

 5.1 Introduction    
 5.2 Large Enterprises    
 5.3 Small and Medium-sized Enterprises  
       
6 Global Cloud IT Service Management (ITSM) Market, By Component

 6.1 Introduction    
 6.2 Solutions     
  6.2.1 Service Desk Software  
   6.2.1.1 Problem Management 
   6.2.1.2 Request Fulfilment and Self-service Solutions
   6.2.1.3 Event and Incident Management
   6.2.1.4 Access Management  
  6.2.2 Dashboard Reporting and Analytics 
  6.2.3 Configuration and Change Management 
  6.2.4 Service Portfolio Management  
   6.2.4.1 Financial Management 
   6.2.4.2 Service Level Management 
   6.2.4.3 IT Asset Management 
  6.2.5 Service Demand Management  
  6.2.6 Operations and Performance Management 
   6.2.6.1 Workload Automation 
   6.2.6.2 Performance Monitoring and IT Operations Management
   6.2.6.3 Availability Management 
 6.3 Services     
  6.3.1 Professional Services   
  6.3.2 Managed Services   
       
7 Global Cloud IT Service Management (ITSM) Market, By Application
 7.1 Introduction    
 7.2 Database Management System   
 7.3 Network Management   
       
8 Global Cloud IT Service Management (ITSM) Market, By End User
 8.1 Introduction    
 8.2 Government and Public Sector   
 8.3 Retail and Consumer Goods   
 8.4 Banking, Financial Services, and Insurance (BFSI) 
 8.5 Telecommunications   
 8.6 Travel and Hospitality   
 8.7 Manufacturing    
 8.8 IT & IT Enabled Services (ITES)   
 8.9 Media and Entertainment   
 8.10 Healthcare and Life Sciences   
 8.11 Other End Users    
  8.11.1 Energy & Utilities   
  8.11.2 Education    
       
9 Global Cloud IT Service Management (ITSM) Market, By Geography
 9.1 Introduction    
 9.2 North America    
  9.2.1 US    
  9.2.2 Canada    
  9.2.3 Mexico    
 9.3 Europe     
  9.3.1 Germany    
  9.3.2 UK    
  9.3.3 Italy    
  9.3.4 France    
  9.3.5 Spain    
  9.3.6 Rest of Europe   
 9.4 Asia Pacific    
  9.4.1 Japan    
  9.4.2 China    
  9.4.3 India    
  9.4.4 Australia    
  9.4.5 New Zealand   
  9.4.6 South Korea   
  9.4.7 Rest of Asia Pacific   
 9.5 South America    
  9.5.1 Argentina    
  9.5.2 Brazil    
  9.5.3 Chile    
  9.5.4 Rest of South America  
 9.6 Middle East & Africa    
  9.6.1 Saudi Arabia   
  9.6.2 UAE    
  9.6.3 Qatar    
  9.6.4 South Africa   
  9.6.5 Rest of Middle East & Africa  
       
10 Key Developments     
 10.1 Agreements, Partnerships, Collaborations and Joint Ventures
 10.2 Acquisitions & Mergers   
 10.3 New Product Launch    
 10.4 Expansions    
 10.5 Other Key Strategies    
       
11 Company Profiling     
 11.1 IBM     
 11.2 ServiceNow    
 11.3 Microsoft     
 11.4 Freshworks    
 11.5 Citrix Systems    
 11.6 Cherwell Software    
 11.7 Micro Focus    
 11.8 ManageEngine    
 11.9 Axios Systems    
 11.10 Alemba     
 11.11 HPE     
 11.12 EasyVista     
 11.13 BMC Software    
 11.14 Ivanti     
 11.15 LogMein     
 11.16 CA Technologies    
 11.17 Hornbill     
 11.18 Atlassian     
 11.19 Efecte     
 11.20 SysAid    


List of Tables      
1 Global Cloud IT Service Management (ITSM) Market Outlook, By Region (2018-2027) ($MN)
2 Global Cloud IT Service Management (ITSM) Market Outlook, By Organization Size (2018-2027) ($MN)
3 Global Cloud IT Service Management (ITSM) Market Outlook, By Large Enterprises (2018-2027) ($MN)
4 Global Cloud IT Service Management (ITSM) Market Outlook, By Small and Medium-sized Enterprises (2018-2027) ($MN)
5 Global Cloud IT Service Management (ITSM) Market Outlook, By Component (2018-2027) ($MN)
6 Global Cloud IT Service Management (ITSM) Market Outlook, By Solutions (2018-2027) ($MN)
7 Global Cloud IT Service Management (ITSM) Market Outlook, By Service Desk Software (2018-2027) ($MN)
8 Global Cloud IT Service Management (ITSM) Market Outlook, By Dashboard Reporting and Analytics (2018-2027) ($MN)
9 Global Cloud IT Service Management (ITSM) Market Outlook, By Configuration and Change Management (2018-2027) ($MN)
10 Global Cloud IT Service Management (ITSM) Market Outlook, By Service Portfolio Management (2018-2027) ($MN)
11 Global Cloud IT Service Management (ITSM) Market Outlook, By Service Demand Management (2018-2027) ($MN)
12 Global Cloud IT Service Management (ITSM) Market Outlook, By Operations and Performance Management (2018-2027) ($MN)
13 Global Cloud IT Service Management (ITSM) Market Outlook, By Services (2018-2027) ($MN)
14 Global Cloud IT Service Management (ITSM) Market Outlook, By Professional Services (2018-2027) ($MN)
15 Global Cloud IT Service Management (ITSM) Market Outlook, By Managed Services (2018-2027) ($MN)
16 Global Cloud IT Service Management (ITSM) Market Outlook, By Application (2018-2027) ($MN)
17 Global Cloud IT Service Management (ITSM) Market Outlook, By Database Management System (2018-2027) ($MN)
18 Global Cloud IT Service Management (ITSM) Market Outlook, By Network Management (2018-2027) ($MN)
19 Global Cloud IT Service Management (ITSM) Market Outlook, By End User (2018-2027) ($MN)
20 Global Cloud IT Service Management (ITSM) Market Outlook, By Government and Public Sector (2018-2027) ($MN)
21 Global Cloud IT Service Management (ITSM) Market Outlook, By Retail and Consumer Goods (2018-2027) ($MN)
22 Global Cloud IT Service Management (ITSM) Market Outlook, By Banking, Financial Services, and Insurance (BFSI) (2018-2027) ($MN)
23 Global Cloud IT Service Management (ITSM) Market Outlook, By Telecommunications (2018-2027) ($MN)
24 Global Cloud IT Service Management (ITSM) Market Outlook, By Travel and Hospitality (2018-2027) ($MN)
25 Global Cloud IT Service Management (ITSM) Market Outlook, By Manufacturing (2018-2027) ($MN)
26 Global Cloud IT Service Management (ITSM) Market Outlook, By IT & IT Enabled Services (ITES) (2018-2027) ($MN)
27 Global Cloud IT Service Management (ITSM) Market Outlook, By Media and Entertainment (2018-2027) ($MN)
28 Global Cloud IT Service Management (ITSM) Market Outlook, By Healthcare and Life Sciences (2018-2027) ($MN)
29 Global Cloud IT Service Management (ITSM) Market Outlook, By Other End Users (2018-2027) ($MN)
30 Global Cloud IT Service Management (ITSM) Market Outlook, By Energy & Utilities (2018-2027) ($MN)
31 Global Cloud IT Service Management (ITSM) Market Outlook, By Education (2018-2027) ($MN)
       
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.

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