Kiosk Market
Kiosk Market Forecasts to 2032 – Global Analysis By Type (Bank Kiosks / ATM Kiosks, Retail Self-Service Kiosks, Ticketing Kiosks, Check-in Kiosks, Information and Wayfinding Kiosks, and Other Kiosks), Component (Hardware, and Software & Services), Screen Size, Payment Mode, End User, and By Geography
According to Stratistics MRC, the Global Kiosk Market is accounted for $37.5 billion in 2025 and is expected to reach $63.4 billion by 2032, growing at a CAGR of 7.8% during the forecast period. The kiosk market includes interactive, self-service terminals used for information, ticketing, banking, ordering, wayfinding, and check-in in locations such as retail stores, airports, hospitals, and public spaces. It combines hardware, software, connectivity, and remote management services. Benefits include faster service, reduced staff workload, consistent customer interactions, higher throughput in busy environments, additional digital marketing opportunities, and data collection on user behavior and preferences.
Market Dynamics:
Driver:
Growing consumer preference for quick, contactless, and automated service experiences
The primary market driver is the growing consumer preference for quick, contactless, and automated service experiences. This demand, heavily accelerated by pandemic-era habits, compels industries like retail, QSR, and banking to deploy kiosks for operational efficiency. These self-service terminals reduce wait times, streamline transactions, and empower customers, enhancing overall satisfaction. Furthermore, businesses benefit from reduced labor costs and increased throughput, creating a strong incentive for continued investment in kiosk technology across various public and private sectors, thereby fueling consistent market growth.
Restraint:
High initial investment and maintenance costs
Procuring durable hardware, developing intuitive software, and ensuring secure integration with existing systems requires substantial capital. Additionally, ongoing expenses for software updates, technical repairs, and potential vandalism add to the total cost of ownership. This financial burden can be particularly prohibitive for small and medium-sized enterprises, potentially slowing down market penetration and limiting growth in cost-sensitive segments.
Opportunity:
Expansion into emerging markets with growing retail and service sectors
A substantial opportunity lies in the expansion into emerging markets with rapidly growing retail and service sectors. Countries in Asia, Latin America, and Africa are experiencing urbanization, rising disposable incomes, and digitalization. This creates a fertile ground for kiosk deployment in shopping malls, transportation hubs, and banking, where businesses seek to modernize customer service. Moreover, these regions present a first-mover advantage for kiosk providers to establish a strong presence before market saturation, offering a significant new revenue stream.
Threat:
Cybersecurity vulnerabilities in connected kiosk networks
As kiosks often handle sensitive payment and personal data, they become attractive targets for cyberattacks, including data breaches, malware, and skimming devices. A single security incident can lead to significant financial losses, legal liabilities, and irreparable damage to both the kiosk operator and the hosting brand's reputation. This threat necessitates continuous investment in advanced security protocols, which can strain resources and deter potential customers concerned about data safety.
Covid-19 Impact:
As kiosks often handle sensitive payment and personal data, they become attractive targets for cyberattacks, including data breaches, malware, and skimming devices. A single security incident can lead to significant financial losses, legal liabilities, and irreparable damage to both the kiosk operator and the hosting brand's reputation. This threat necessitates continuous investment in advanced security protocols, which can strain resources and deter potential customers concerned about data safety.
The hardware segment is expected to be the largest during the forecast period
The hardware segment is expected to account for the largest market share during the forecast period, as it forms the essential physical foundation of any kiosk system. This includes critical components like displays, card readers, printers, and enclosures, which represent a major portion of the initial capital expenditure. Durable, reliable hardware is needed to withstand high-traffic public use, and the demand for advanced features like high-resolution touchscreens ensures this segment's continued revenue dominance throughout the forecast period.
The above 32 inches segment is expected to have the highest CAGR during the forecast period
Over the forecast period, the above 32 inches segment is predicted to witness the highest growth rate, driven by the need for immersive and engaging user interfaces. Larger screens are essential for effective digital signage, interactive wayfinding, and complex menu displays, that enhance the overall customer experience. Furthermore, industries like retail and advertising are increasingly adopting large-format kiosks for vibrant visual marketing. This growing preference for high-visibility, multi-purpose interactive terminals is a key factor propelling the rapid expansion of this segment.
Region with largest share:
During the forecast period, the North America region is expected to hold the largest market share, attributed to the early and widespread adoption of self-service technologies across the region's mature retail, hospitality, and QSR sectors. High consumer tech-savviness, coupled with the pressing need for businesses to optimize labor costs and operational efficiency, creates a strong, established demand. Additionally, the presence of major kiosk manufacturers and a robust technological infrastructure further consolidates North America's dominant position in the global market.
Region with highest CAGR:
Over the forecast period, the Asia Pacific region is anticipated to exhibit the highest CAGR, fueled by rapid urbanization, a booming retail sector, and increasing digitalization in populous countries like China and India. Governments in the region are investing in smart city projects that heavily incorporate self-service kiosks for public utilities and transportation. Moreover, the expanding middle class with growing disposable income is driving retail and service industries to modernize, creating a fertile and high-growth environment for kiosk adoption.
Key players in the market
Some of the key players in Kiosk Market include NCR Voyix Corporation, Diebold Nixdorf, Incorporated, KIOSK Information Systems, Meridian Kiosks, Olea Kiosks Inc., Advantech Co., Ltd., Glory Global Solutions (International) Limited, Zebra Technologies Corporation, VeriFone Systems, Inc., REDYREF, Embross, Advanced Kiosks, Source Technologies, LLC, ZIVELO, DynaTouch Corporation, and Samsung Electronics Co., Ltd.
Key Developments:
In March 2025, Samsung announced multiple new Samsung Kiosk deployments, including Mr. Pickle’s Sandwich Shop and other restaurant brands, extending its GRUBBRR-powered self-ordering kiosks and digital menu boards to improve ordering speed and in-store customer experience.
In April 2024, Meridian Kiosks partnered with Charge to Charge to supply interactive kiosk hardware for turnkey EV charging stations, expanding the use of Meridian’s outdoor-rated kiosk platforms in energy and transportation environments.
In January 2024, KIOSK Information Systems unveiled the Kiosk Integration Exchange (KIX), a third-party application marketplace designed to extend the capabilities and lifecycle of self-service kiosks through certified software and hardware integrations.
Types Covered:
• Bank Kiosks / ATM Kiosks
• Retail Self-Service Kiosks
• Ticketing Kiosks
• Check-in Kiosks
• Information and Wayfinding Kiosks
• Other Kiosks
Components Covered:
• Hardware
• Software & Services
Screen Sizes Covered:
• Less than 17 inches
• 17 inches – 32 inches
• Above 32 inches
Payment Modes Covered:
• Cash Payment
• Non-Cash Payment
End Users Covered:
• Retail
• Banking, Financial Services, and Insurance (BFSI)
• Hospitality
• Healthcare
• Transportation
• Entertainment and Gaming
• Government
• Other End Users
Regions Covered:
• North America
o US
o Canada
o Mexico
• Europe
o Germany
o UK
o Italy
o France
o Spain
o Rest of Europe
• Asia Pacific
o Japan
o China
o India
o Australia
o New Zealand
o South Korea
o Rest of Asia Pacific
• South America
o Argentina
o Brazil
o Chile
o Rest of South America
• Middle East & Africa
o Saudi Arabia
o UAE
o Qatar
o South Africa
o Rest of Middle East & Africa
What our report offers:
- Market share assessments for the regional and country-level segments
- Strategic recommendations for the new entrants
- Covers Market data for the years 2024, 2025, 2026, 2028, and 2032
- Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
- Strategic recommendations in key business segments based on the market estimations
- Competitive landscaping mapping the key common trends
- Company profiling with detailed strategies, financials, and recent developments
- Supply chain trends mapping the latest technological advancements
Free Customization Offerings:
All the customers of this report will be entitled to receive one of the following free customization options:
• Company Profiling
o Comprehensive profiling of additional market players (up to 3)
o SWOT Analysis of key players (up to 3)
• Regional Segmentation
o Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
• Competitive Benchmarking
o Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances
Table of Contents
1 Executive Summary
2 Preface
2.1 Abstract
2.2 Stake Holders
2.3 Research Scope
2.4 Research Methodology
2.4.1 Data Mining
2.4.2 Data Analysis
2.4.3 Data Validation
2.4.4 Research Approach
2.5 Research Sources
2.5.1 Primary Research Sources
2.5.2 Secondary Research Sources
2.5.3 Assumptions
3 Market Trend Analysis
3.1 Introduction
3.2 Drivers
3.3 Restraints
3.4 Opportunities
3.5 Threats
3.6 End User Analysis
3.7 Emerging Markets
3.8 Impact of Covid-19
4 Porters Five Force Analysis
4.1 Bargaining power of suppliers
4.2 Bargaining power of buyers
4.3 Threat of substitutes
4.4 Threat of new entrants
4.5 Competitive rivalry
5 Global Kiosk Market, By Type
5.1 Introduction
5.2 Bank Kiosks / ATM Kiosks
5.3 Retail Self-Service Kiosks
5.4 Ticketing Kiosks
5.5 Check-in Kiosks
5.6 Information and Wayfinding Kiosks
5.7 Other Kiosks
6 Global Kiosk Market, By Component
6.1 Introduction
6.2 Hardware
6.2.1 Display / Monitor
6.2.2 Printer
6.2.3 Card Reader / Payment Terminal
6.2.4 Barcode/QR Scanner
6.2.5 Computer Unit
6.2.6 Enclosure & Mounting
6.2.7 Other Hardware
6.3 Software & Services
6.3.1 Kiosk Operating System & Software
6.3.2 Remote Monitoring & Management Software
6.3.3 Integration & Deployment Services
6.3.4 Maintenance & Support Services
7 Global Kiosk Market, By Screen Size
7.1 Introduction
7.2 Less than 17 inches
7.3 17 inches – 32 inches
7.4 Above 32 inches
8 Global Kiosk Market, By Payment Mode
8.1 Introduction
8.2 Cash Payment
8.3 Non-Cash Payment
8.3.1 Card Payments (Debit/Credit)
8.3.2 Digital/Mobile Wallets
8.3.3 QR Code/NFC Payments
9 Global Kiosk Market, By End User
9.1 Introduction
9.2 Retail
9.3 Banking, Financial Services, and Insurance (BFSI)
9.4 Hospitality
9.5 Healthcare
9.6 Transportation
9.7 Entertainment and Gaming
9.8 Government
9.9 Other End Users
10 Global Kiosk Market, By Geography
10.1 Introduction
10.2 North America
10.2.1 US
10.2.2 Canada
10.2.3 Mexico
10.3 Europe
10.3.1 Germany
10.3.2 UK
10.3.3 Italy
10.3.4 France
10.3.5 Spain
10.3.6 Rest of Europe
10.4 Asia Pacific
10.4.1 Japan
10.4.2 China
10.4.3 India
10.4.4 Australia
10.4.5 New Zealand
10.4.6 South Korea
10.4.7 Rest of Asia Pacific
10.5 South America
10.5.1 Argentina
10.5.2 Brazil
10.5.3 Chile
10.5.4 Rest of South America
10.6 Middle East & Africa
10.6.1 Saudi Arabia
10.6.2 UAE
10.6.3 Qatar
10.6.4 South Africa
10.6.5 Rest of Middle East & Africa
11 Key Developments
11.1 Agreements, Partnerships, Collaborations and Joint Ventures
11.2 Acquisitions & Mergers
11.3 New Product Launch
11.4 Expansions
11.5 Other Key Strategies
12 Company Profiling
12.1 NCR Voyix Corporation
12.2 Diebold Nixdorf, Incorporated
12.3 KIOSK Information Systems
12.4 Meridian Kiosks
12.5 Olea Kiosks Inc.
12.6 Advantech Co., Ltd.
12.7 Glory Global Solutions (International) Limited
12.8 Zebra Technologies Corporation
12.9 VeriFone Systems, Inc.
12.10 REDYREF
12.11 Embross
12.12 Advanced Kiosks
12.13 Source Technologies, LLC
12.14 ZIVELO
12.15 DynaTouch Corporation
12.16 Samsung Electronics Co., Ltd.
List of Tables
1 Global Kiosk Market Outlook, By Region (2024–2032) ($MN)
2 Global Kiosk Market Outlook, By Type (2024–2032) ($MN)
3 Global Kiosk Market Outlook, By Bank Kiosks / ATM Kiosks (2024–2032) ($MN)
4 Global Kiosk Market Outlook, By Retail Self-Service Kiosks (2024–2032) ($MN)
5 Global Kiosk Market Outlook, By Ticketing Kiosks (2024–2032) ($MN)
6 Global Kiosk Market Outlook, By Check-in Kiosks (2024–2032) ($MN)
7 Global Kiosk Market Outlook, By Information and Wayfinding Kiosks (2024–2032) ($MN)
8 Global Kiosk Market Outlook, By Other Kiosks (2024–2032) ($MN)
9 Global Kiosk Market Outlook, By Component (2024–2032) ($MN)
10 Global Kiosk Market Outlook, By Hardware (2024–2032) ($MN)
11 Global Kiosk Market Outlook, By Display / Monitor (2024–2032) ($MN)
12 Global Kiosk Market Outlook, By Printer (2024–2032) ($MN)
13 Global Kiosk Market Outlook, By Card Reader / Payment Terminal (2024–2032) ($MN)
14 Global Kiosk Market Outlook, By Barcode/QR Scanner (2024–2032) ($MN)
15 Global Kiosk Market Outlook, By Computer Unit (2024–2032) ($MN)
16 Global Kiosk Market Outlook, By Enclosure & Mounting (2024–2032) ($MN)
17 Global Kiosk Market Outlook, By Other Hardware (2024–2032) ($MN)
18 Global Kiosk Market Outlook, By Software & Services (2024–2032) ($MN)
19 Global Kiosk Market Outlook, By Kiosk Operating System & Software (2024–2032) ($MN)
20 Global Kiosk Market Outlook, By Remote Monitoring & Management Software (2024–2032) ($MN)
21 Global Kiosk Market Outlook, By Integration & Deployment Services (2024–2032) ($MN)
22 Global Kiosk Market Outlook, By Maintenance & Support Services (2024–2032) ($MN)
23 Global Kiosk Market Outlook, By Screen Size (2024–2032) ($MN)
24 Global Kiosk Market Outlook, By Less than 17 inches (2024–2032) ($MN)
25 Global Kiosk Market Outlook, By 17 inches – 32 inches (2024–2032) ($MN)
26 Global Kiosk Market Outlook, By Above 32 inches (2024–2032) ($MN)
27 Global Kiosk Market Outlook, By Payment Mode (2024–2032) ($MN)
28 Global Kiosk Market Outlook, By Cash Payment (2024–2032) ($MN)
29 Global Kiosk Market Outlook, By Non-Cash Payment (2024–2032) ($MN)
30 Global Kiosk Market Outlook, By Card Payments (Debit/Credit) (2024–2032) ($MN)
31 Global Kiosk Market Outlook, By Digital/Mobile Wallets (2024–2032) ($MN)
32 Global Kiosk Market Outlook, By QR Code/NFC Payments (2024–2032) ($MN)
33 Global Kiosk Market Outlook, By End User (2024–2032) ($MN)
34 Global Kiosk Market Outlook, By Retail (2024–2032) ($MN)
35 Global Kiosk Market Outlook, By Banking, Financial Services, and Insurance (BFSI) (2024–2032) ($MN)
36 Global Kiosk Market Outlook, By Hospitality (2024–2032) ($MN)
37 Global Kiosk Market Outlook, By Healthcare (2024–2032) ($MN)
38 Global Kiosk Market Outlook, By Transportation (2024–2032) ($MN)
39 Global Kiosk Market Outlook, By Entertainment and Gaming (2024–2032) ($MN)
40 Global Kiosk Market Outlook, By Government (2024–2032) ($MN)
41 Global Kiosk Market Outlook, By Other End Users (2024–2032) ($MN)
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.
List of Figures
RESEARCH METHODOLOGY
We at ‘Stratistics’ opt for an extensive research approach which involves data mining, data validation, and data analysis. The various research sources include in-house repository, secondary research, competitor’s sources, social media research, client internal data, and primary research.
Our team of analysts prefers the most reliable and authenticated data sources in order to perform the comprehensive literature search. With access to most of the authenticated data bases our team highly considers the best mix of information through various sources to obtain extensive and accurate analysis.
Each report takes an average time of a month and a team of 4 industry analysts. The time may vary depending on the scope and data availability of the desired market report. The various parameters used in the market assessment are standardized in order to enhance the data accuracy.
Data Mining
The data is collected from several authenticated, reliable, paid and unpaid sources and is filtered depending on the scope & objective of the research. Our reports repository acts as an added advantage in this procedure. Data gathering from the raw material suppliers, distributors and the manufacturers is performed on a regular basis, this helps in the comprehensive understanding of the products value chain. Apart from the above mentioned sources the data is also collected from the industry consultants to ensure the objective of the study is in the right direction.
Market trends such as technological advancements, regulatory affairs, market dynamics (Drivers, Restraints, Opportunities and Challenges) are obtained from scientific journals, market related national & international associations and organizations.
Data Analysis
From the data that is collected depending on the scope & objective of the research the data is subjected for the analysis. The critical steps that we follow for the data analysis include:
- Product Lifecycle Analysis
- Competitor analysis
- Risk analysis
- Porters Analysis
- PESTEL Analysis
- SWOT Analysis
The data engineering is performed by the core industry experts considering both the Marketing Mix Modeling and the Demand Forecasting. The marketing mix modeling makes use of multiple-regression techniques to predict the optimal mix of marketing variables. Regression factor is based on a number of variables and how they relate to an outcome such as sales or profits.
Data Validation
The data validation is performed by the exhaustive primary research from the expert interviews. This includes telephonic interviews, focus groups, face to face interviews, and questionnaires to validate our research from all aspects. The industry experts we approach come from the leading firms, involved in the supply chain ranging from the suppliers, distributors to the manufacturers and consumers so as to ensure an unbiased analysis.
We are in touch with more than 15,000 industry experts with the right mix of consultants, CEO's, presidents, vice presidents, managers, experts from both supply side and demand side, executives and so on.
The data validation involves the primary research from the industry experts belonging to:
- Leading Companies
- Suppliers & Distributors
- Manufacturers
- Consumers
- Industry/Strategic Consultants
Apart from the data validation the primary research also helps in performing the fill gap research, i.e. providing solutions for the unmet needs of the research which helps in enhancing the reports quality.
For more details about research methodology, kindly write to us at info@strategymrc.com
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