Queue Management System Market Forecasts to 2028 – Global Analysis By Application (Query Handling, Customer Service), End User (Government, IT, Retail, Healthcare, Media, Education) and By Geography
According to Stratistics MRC, the Global Queue Management System Market is accounted for $0.50 billion in 2020 and is expected to reach $0.80 billion by 2028 growing at a CAGR of 6.0% during the forecast period. Factors such as rising need to improve staff efficiency, growing focus on customer satisfaction, and increasing investment across industry verticals are driving the growth of the market. However, limited awareness about queue management solutions is hampering the growth of the market.
The queue management system is an automated system which is developed to manage walk-in services and customer flow in a retail store, railway station, airports, and bus stop. The system provides an interactive platform to manage the interactions with the customers by using the interactive display on the screen available in the store. It is an intelligent system that helps to manage the queues of the people to serve customers more efficiently.
Based on the end user, the healthcare and life sciences segment is anticipated to expand at a rapid pace during the forecast period owing to the need to ensure ease of handling patient query and enhanced productivity in this sector. By geography, Asia Pacific is going to have high growth during the forecast period due to the growing need for queue management solutions to manage large customer queues and reduce waiting time for better customer experience.
Some of the key players profiled in the Queue Management System Market include Advantech, Business Automation, QLess, Att Systems, Maliatec, 2Meters, Skiplino, Akis Technologies, Qmatic, Aurionpro, Awebstar, Qudini, Core Mobile, Onlinetoken, Q-Nomy, Sedco, and Udentify.
Estimated Market Size in 2020:
USD 0.50 billion
Compound Annual Growth Rate (CAGR) from 2020 to 2028:
Predicted 2028 Value:
USD 0.80 billion
Tables, Graphs& Figures
Type, Component, Category, Deployment Mode, Organization Size, Application, End User and Region
Core Drivers and Opportunities:
Restraining Factors & Market Threats:
• Virtual Queuing
• Linear Queuing
• Unstructured Queue
• Structured Queue
• Mobile Queues
Deployment Modes Covered:
Organization Sizes Covered:
• Small and Medium-Sized Enterprises (SME's)
• Large Enterprises
• Query Handling
• In-Store Management
• Reporting and Analytics
• Real-Time Monitoring
• Workforce Optimization
• Customer Service
• Appointment Management
• Other Applications
End Users Covered:
• Government and Public Sector
• Banking, Financial Services and Insurance (BFSI)
• IT and Telecom
• Retail and Consumer Goods
• Travel and Hospitality (Restaurants)
• Utility Service Providers and Airports
• Healthcare and Life Sciences
• Media and Entertainment
• North America
o Rest of Europe
• Asia Pacific
o New Zealand
o South Korea
o Rest of Asia Pacific
• South America
o Rest of South America
• Middle East & Africa
o Saudi Arabia
o South Africa
o Rest of Middle East & Africa
What our report offers:
- Market share assessments for the regional and country-level segments
- Strategic recommendations for the new entrants
- Covers Market data for the years 2019, 2020, 2021, 2025, and 2028
- Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
- Strategic recommendations in key business segments based on the market estimations
- Competitive landscaping mapping the key common trends
- Company profiling with detailed strategies, financials, and recent developments
- Supply chain trends mapping the latest technological advancements
Free Customization Offerings:
All the customers of this report will be entitled to receive one of the following free customization options:
• Company Profiling
o Comprehensive profiling of additional market players (up to 3)
o SWOT Analysis of key players (up to 3)
• Regional Segmentation
o Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
• Competitive Benchmarking
o Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances
Key Questions Answered In The Report
The Global Queue Management System Market is majorly driven by rising need to improve staff efficiency, growing focus on customer satisfaction, and increasing investment across industry verticals.
The healthcare and life sciences segment is growing at a highest CAGR owing to the need to ensure ease of handling patient query and enhanced productivity in this sector.
North America dominated with a significant market share due to the factors such as rising adoption of sophisticated technologies and presence of various technology providers in the region.
Asia Pacific market is growing at a highest CAGR owing to the growing need to manage large customer queues and to reduce waiting time for better customer experience.
Key players in Queue Management System Market include Advantech, Business Automation, QLess, Att Systems, Maliatec, 2Meters, Skiplino, Akis Technologies, Qmatic, Aurionpro, Awebstar, Qudini, Core Mobile, Onlinetoken, Q-Nomy, Sedco, and Udentify.
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