Queue Management System Market
Queue Management System Market Forecasts to 2028 – Global Analysis By Application (Query Handling, Customer Service), End User (Government, IT, Retail, Healthcare, Media, Education) and By Geography
According to Stratistics MRC, the Global Queue Management System Market is accounted for $0.50 billion in 2020 and is expected to reach $0.80 billion by 2028 growing at a CAGR of 6.0% during the forecast period. Factors such as rising need to improve staff efficiency, growing focus on customer satisfaction, and increasing investment across industry verticals are driving the growth of the market. However, limited awareness about queue management solutions is hampering the growth of the market.
The queue management system is an automated system which is developed to manage walk-in services and customer flow in a retail store, railway station, airports, and bus stop. The system provides an interactive platform to manage the interactions with the customers by using the interactive display on the screen available in the store. It is an intelligent system that helps to manage the queues of the people to serve customers more efficiently.
Based on the end user, the healthcare and life sciences segment is anticipated to expand at a rapid pace during the forecast period owing to the need to ensure ease of handling patient query and enhanced productivity in this sector. By geography, Asia Pacific is going to have high growth during the forecast period due to the growing need for queue management solutions to manage large customer queues and reduce waiting time for better customer experience.
Some of the key players profiled in the Queue Management System Market include Advantech, Business Automation, QLess, Att Systems, Maliatec, 2Meters, Skiplino, Akis Technologies, Qmatic, Aurionpro, Awebstar, Qudini, Core Mobile, Onlinetoken, Q-Nomy, Sedco, and Udentify.
Report Coverage |
Details |
Published Year: |
2021 |
Estimated Market Size in 2020: |
USD 0.50 billion |
Estimated Period: |
2020 |
Compound Annual Growth Rate (CAGR) from 2020 to 2028: |
6.0% |
Predicted 2028 Value: |
USD 0.80 billion |
Forecast Years: |
2021-2028 |
Tables, Graphs& Figures |
290 |
Chapters Covered: |
Type, Component, Category, Deployment Mode, Organization Size, Application, End User and Region |
Core Drivers and Opportunities: |
|
Restraining Factors & Market Threats: |
|
Types Covered:
• Virtual Queuing
• Linear Queuing
Components Covered:
• Solutions
• Services
Categories Covered:
• Unstructured Queue
• Structured Queue
• Mobile Queues
• Kiosk-Based
Deployment Modes Covered:
• Cloud
• On-Premises
Organization Sizes Covered:
• Small and Medium-Sized Enterprises (SME's)
• Large Enterprises
Applications Covered:
• Query Handling
• In-Store Management
• Reporting and Analytics
• Real-Time Monitoring
• Workforce Optimization
• Customer Service
• Appointment Management
• Other Applications
End Users Covered:
• Government and Public Sector
• Banking, Financial Services and Insurance (BFSI)
• IT and Telecom
• Retail and Consumer Goods
• Travel and Hospitality (Restaurants)
• Utility Service Providers and Airports
• Healthcare and Life Sciences
• Media and Entertainment
• Education
• Manufacturing
Regions Covered:
• North America
o US
o Canada
o Mexico
• Europe
o Germany
o UK
o Italy
o France
o Spain
o Rest of Europe
• Asia Pacific
o Japan
o China
o India
o Australia
o New Zealand
o South Korea
o Rest of Asia Pacific
• South America
o Argentina
o Brazil
o Chile
o Rest of South America
• Middle East & Africa
o Saudi Arabia
o UAE
o Qatar
o South Africa
o Rest of Middle East & Africa
What our report offers:
- Market share assessments for the regional and country-level segments
- Strategic recommendations for the new entrants
- Covers Market data for the years 2019, 2020, 2021, 2025, and 2028
- Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
- Strategic recommendations in key business segments based on the market estimations
- Competitive landscaping mapping the key common trends
- Company profiling with detailed strategies, financials, and recent developments
- Supply chain trends mapping the latest technological advancements
Free Customization Offerings:
All the customers of this report will be entitled to receive one of the following free customization options:
• Company Profiling
o Comprehensive profiling of additional market players (up to 3)
o SWOT Analysis of key players (up to 3)
• Regional Segmentation
o Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
• Competitive Benchmarking
o Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances
Key Questions Answered In The Report
The Global Queue Management System Market is majorly driven by rising need to improve staff efficiency, growing focus on customer satisfaction, and increasing investment across industry verticals.
The healthcare and life sciences segment is growing at a highest CAGR owing to the need to ensure ease of handling patient query and enhanced productivity in this sector.
North America dominated with a significant market share due to the factors such as rising adoption of sophisticated technologies and presence of various technology providers in the region.
Asia Pacific market is growing at a highest CAGR owing to the growing need to manage large customer queues and to reduce waiting time for better customer experience.
Key players in Queue Management System Market include Advantech, Business Automation, QLess, Att Systems, Maliatec, 2Meters, Skiplino, Akis Technologies, Qmatic, Aurionpro, Awebstar, Qudini, Core Mobile, Onlinetoken, Q-Nomy, Sedco, and Udentify.
Table of Contents
1 Executive Summary
2 Preface
2.1 Abstract
2.2 Stake Holders
2.3 Research Scope
2.4 Research Methodology
2.4.1 Data Mining
2.4.2 Data Analysis
2.4.3 Data Validation
2.4.4 Research Approach
2.5 Research Sources
2.5.1 Primary Research Sources
2.5.2 Secondary Research Sources
2.5.3 Assumptions
3 Market Trend Analysis
3.1 Introduction
3.2 Drivers
3.3 Restraints
3.4 Opportunities
3.5 Threats
3.6 Application Analysis
3.7 End User Analysis
3.8 Emerging Markets
3.9 Impact of Covid-19
4 Porters Five Force Analysis
4.1 Bargaining power of suppliers
4.2 Bargaining power of buyers
4.3 Threat of substitutes
4.4 Threat of new entrants
4.5 Competitive rivalry
5 Global Queue Management System Market, By Type
5.1 Introduction
5.2 Virtual Queuing
5.3 Linear Queuing
6 Global Queue Management System Market, By Component
6.1 Introduction
6.2 Solutions
6.2.1 Platform
6.2.2 Software
6.3 Services
6.3.1 Managed Services
6.3.2 Professional Services
6.3.2.1 System Integration and Implementation
6.3.2.2 Consulting
6.3.2.3 Support and Maintenance
7 Global Queue Management System Market, By Category
7.1 Introduction
7.2 Unstructured Queue
7.3 Structured Queue
7.4 Mobile Queues
7.5 Kiosk-Based
8 Global Queue Management System Market, By Deployment Mode
8.1 Introduction
8.2 Cloud
8.3 On-Premises
9 Global Queue Management System Market, By Organization Size
9.1 Introduction
9.2 Small and Medium-Sized Enterprises (SME's)
9.3 Large Enterprises
10 Global Queue Management System Market, By Application
10.1 Introduction
10.2 Query Handling
10.3 In-Store Management
10.4 Reporting and Analytics
10.5 Real-Time Monitoring
10.6 Workforce Optimization
10.7 Customer Service
10.8 Appointment Management
10.9 Other Applications
10.9.1 Customer Engagement
10.9.2 Digital Signage
11 Global Queue Management System Market, By End User
11.1 Introduction
11.2 Government and Public Sector
11.3 Banking, Financial Services and Insurance (BFSI)
11.4 IT and Telecom
11.5 Retail and Consumer Goods
11.6 Travel and Hospitality (Restaurants)
11.7 Utility Service Providers and Airports
11.8 Healthcare and Life Sciences
11.8.1 Hospitals
11.8.2 Medical Clinics
11.8.3 Pharmacy
11.9 Media and Entertainment
11.10 Education
11.11 Manufacturing
12 Global Queue Management System Market, By Geography
12.1 Introduction
12.2 North America
12.2.1 US
12.2.2 Canada
12.2.3 Mexico
12.3 Europe
12.3.1 Germany
12.3.2 UK
12.3.3 Italy
12.3.4 France
12.3.5 Spain
12.3.6 Rest of Europe
12.4 Asia Pacific
12.4.1 Japan
12.4.2 China
12.4.3 India
12.4.4 Australia
12.4.5 New Zealand
12.4.6 South Korea
12.4.7 Rest of Asia Pacific
12.5 South America
12.5.1 Argentina
12.5.2 Brazil
12.5.3 Chile
12.5.4 Rest of South America
12.6 Middle East & Africa
12.6.1 Saudi Arabia
12.6.2 UAE
12.6.3 Qatar
12.6.4 South Africa
12.6.5 Rest of Middle East & Africa
13 Key Developments
13.1 Agreements, Partnerships, Collaborations and Joint Ventures
13.2 Acquisitions & Mergers
13.3 New Product Launch
13.4 Expansions
13.5 Other Key Strategies
14 Company Profiling
14.1 Advantech
14.2 Business Automation
14.3 QLess
14.4 Att Systems
14.5 Maliatec
14.6 2Meters
14.7 Skiplino
14.8 Akis Technologies
14.9 Qmatic
14.10 Aurionpro
14.11 Awebstar
14.12 Qudini
14.13 Core Mobile
14.14 Onlinetoken
14.15 Q-Nomy
14.16 Sedco
14.17 Udentify
List of Tables
1 Global Queue Management System Market Outlook, By Region (2019-2028) ($MN)
2 Global Queue Management System Market Outlook, By Type (2019-2028) ($MN)
3 Global Queue Management System Market Outlook, By Virtual Queuing (2019-2028) ($MN)
4 Global Queue Management System Market Outlook, By Linear Queuing (2019-2028) ($MN)
5 Global Queue Management System Market Outlook, By Component (2019-2028) ($MN)
6 Global Queue Management System Market Outlook, By Solutions (2019-2028) ($MN)
7 Global Queue Management System Market Outlook, By Platform (2019-2028) ($MN)
8 Global Queue Management System Market Outlook, By Software (2019-2028) ($MN)
9 Global Queue Management System Market Outlook, By Services (2019-2028) ($MN)
10 Global Queue Management System Market Outlook, By Managed Services (2019-2028) ($MN)
11 Global Queue Management System Market Outlook, By Professional Services (2019-2028) ($MN)
12 Global Queue Management System Market Outlook, By Category (2019-2028) ($MN)
13 Global Queue Management System Market Outlook, By Unstructured Queue (2019-2028) ($MN)
14 Global Queue Management System Market Outlook, By Structured Queue (2019-2028) ($MN)
15 Global Queue Management System Market Outlook, By Mobile Queues (2019-2028) ($MN)
16 Global Queue Management System Market Outlook, By Kiosk-Based (2019-2028) ($MN)
17 Global Queue Management System Market Outlook, By Deployment Mode (2019-2028) ($MN)
18 Global Queue Management System Market Outlook, By Cloud (2019-2028) ($MN)
19 Global Queue Management System Market Outlook, By On-Premises (2019-2028) ($MN)
20 Global Queue Management System Market Outlook, By Organization Size (2019-2028) ($MN)
21 Global Queue Management System Market Outlook, By Small and Medium-Sized Enterprises (SME's) (2019-2028) ($MN)
22 Global Queue Management System Market Outlook, By Large Enterprises (2019-2028) ($MN)
23 Global Queue Management System Market Outlook, By Application (2019-2028) ($MN)
24 Global Queue Management System Market Outlook, By Query Handling (2019-2028) ($MN)
25 Global Queue Management System Market Outlook, By In-Store Management (2019-2028) ($MN)
26 Global Queue Management System Market Outlook, By Reporting and Analytics (2019-2028) ($MN)
27 Global Queue Management System Market Outlook, By Real-Time Monitoring (2019-2028) ($MN)
28 Global Queue Management System Market Outlook, By Workforce Optimization (2019-2028) ($MN)
29 Global Queue Management System Market Outlook, By Customer Service (2019-2028) ($MN)
30 Global Queue Management System Market Outlook, By Appointment Management (2019-2028) ($MN)
31 Global Queue Management System Market Outlook, By Other Applications (2019-2028) ($MN)
32 Global Queue Management System Market Outlook, By Customer Engagement (2019-2028) ($MN)
33 Global Queue Management System Market Outlook, By Digital Signage (2019-2028) ($MN)
34 Global Queue Management System Market Outlook, By End User (2019-2028) ($MN)
35 Global Queue Management System Market Outlook, By Government and Public Sector (2019-2028) ($MN)
36 Global Queue Management System Market Outlook, By Banking, Financial Services and Insurance (BFSI) (2019-2028) ($MN)
37 Global Queue Management System Market Outlook, By IT and Telecom (2019-2028) ($MN)
38 Global Queue Management System Market Outlook, By Retail and Consumer Goods (2019-2028) ($MN)
39 Global Queue Management System Market Outlook, By Travel and Hospitality (Restaurants) (2019-2028) ($MN)
40 Global Queue Management System Market Outlook, By Utility Service Providers and Airports (2019-2028) ($MN)
41 Global Queue Management System Market Outlook, By Healthcare and Life Sciences (2019-2028) ($MN)
42 Global Queue Management System Market Outlook, By Hospitals (2019-2028) ($MN)
43 Global Queue Management System Market Outlook, By Medical Clinics (2019-2028) ($MN)
44 Global Queue Management System Market Outlook, By Pharmacy (2019-2028) ($MN)
45 Global Queue Management System Market Outlook, By Media and Entertainment (2019-2028) ($MN)
46 Global Queue Management System Market Outlook, By Education (2019-2028) ($MN)
47 Global Queue Management System Market Outlook, By Manufacturing (2019-2028) ($MN)
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.
List of Figures
RESEARCH METHODOLOGY
We at ‘Stratistics’ opt for an extensive research approach which involves data mining, data validation, and data analysis. The various research sources include in-house repository, secondary research, competitor’s sources, social media research, client internal data, and primary research.
Our team of analysts prefers the most reliable and authenticated data sources in order to perform the comprehensive literature search. With access to most of the authenticated data bases our team highly considers the best mix of information through various sources to obtain extensive and accurate analysis.
Each report takes an average time of a month and a team of 4 industry analysts. The time may vary depending on the scope and data availability of the desired market report. The various parameters used in the market assessment are standardized in order to enhance the data accuracy.
Data Mining
The data is collected from several authenticated, reliable, paid and unpaid sources and is filtered depending on the scope & objective of the research. Our reports repository acts as an added advantage in this procedure. Data gathering from the raw material suppliers, distributors and the manufacturers is performed on a regular basis, this helps in the comprehensive understanding of the products value chain. Apart from the above mentioned sources the data is also collected from the industry consultants to ensure the objective of the study is in the right direction.
Market trends such as technological advancements, regulatory affairs, market dynamics (Drivers, Restraints, Opportunities and Challenges) are obtained from scientific journals, market related national & international associations and organizations.
Data Analysis
From the data that is collected depending on the scope & objective of the research the data is subjected for the analysis. The critical steps that we follow for the data analysis include:
- Product Lifecycle Analysis
- Competitor analysis
- Risk analysis
- Porters Analysis
- PESTEL Analysis
- SWOT Analysis
The data engineering is performed by the core industry experts considering both the Marketing Mix Modeling and the Demand Forecasting. The marketing mix modeling makes use of multiple-regression techniques to predict the optimal mix of marketing variables. Regression factor is based on a number of variables and how they relate to an outcome such as sales or profits.
Data Validation
The data validation is performed by the exhaustive primary research from the expert interviews. This includes telephonic interviews, focus groups, face to face interviews, and questionnaires to validate our research from all aspects. The industry experts we approach come from the leading firms, involved in the supply chain ranging from the suppliers, distributors to the manufacturers and consumers so as to ensure an unbiased analysis.
We are in touch with more than 15,000 industry experts with the right mix of consultants, CEO's, presidents, vice presidents, managers, experts from both supply side and demand side, executives and so on.
The data validation involves the primary research from the industry experts belonging to:
- Leading Companies
- Suppliers & Distributors
- Manufacturers
- Consumers
- Industry/Strategic Consultants
Apart from the data validation the primary research also helps in performing the fill gap research, i.e. providing solutions for the unmet needs of the research which helps in enhancing the reports quality.
For more details about research methodology, kindly write to us at info@strategymrc.com
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