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Queue Management System Market

Queue Management System Market Forecasts to 2028 – Global Analysis By Application (Query Handling, Customer Service), End User (Government, IT, Retail, Healthcare, Media, Education) and By Geography

4.2 (32 reviews)
Published: July 2021 ID: SMRC20765
4.2 (32 reviews)
Published: July 2021 ID: SMRC20765

This report covers the impact of COVID-19 on this global market
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According to Stratistics MRC, the Global Queue Management System Market is accounted for $0.50 billion in 2020 and is expected to reach $0.80 billion by 2028 growing at a CAGR of 6.0% during the forecast period. Factors such as rising need to improve staff efficiency, growing focus on customer satisfaction, and increasing investment across industry verticals are driving the growth of the market. However, limited awareness about queue management solutions is hampering the growth of the market.

The queue management system is an automated system which is developed to manage walk-in services and customer flow in a retail store, railway station, airports, and bus stop. The system provides an interactive platform to manage the interactions with the customers by using the interactive display on the screen available in the store. It is an intelligent system that helps to manage the queues of the people to serve customers more efficiently.

Based on the end user, the healthcare and life sciences segment is anticipated to expand at a rapid pace during the forecast period owing to the need to ensure ease of handling patient query and enhanced productivity in this sector. By geography, Asia Pacific is going to have high growth during the forecast period due to the growing need for queue management solutions to manage large customer queues and reduce waiting time for better customer experience.

Some of the key players profiled in the Queue Management System Market include Advantech, Business Automation, QLess, Att Systems, Maliatec, 2Meters, Skiplino, Akis Technologies, Qmatic, Aurionpro, Awebstar, Qudini, Core Mobile, Onlinetoken, Q-Nomy, Sedco, and Udentify.

Report Coverage

Details

Published Year:

2021

Estimated Market Size in 2020:

USD 0.50 billion

Estimated Period:

2020

Compound Annual Growth Rate (CAGR) from 2020 to 2028:

6.0%

Predicted 2028 Value:

USD 0.80 billion

Forecast Years:

2021-2028

Tables, Graphs& Figures

290

Chapters Covered:

Type, Component, Category, Deployment Mode, Organization Size, Application, End User and Region

Core Drivers and Opportunities:

  • Rising need to improve staff efficiency
  • Increasing investment across industry verticals
  • Developments in artificial intelligence

Restraining Factors & Market Threats:

  • Limited awareness about queue management solutions
  • Concerns regarding data security


Types Covered:
• Virtual Queuing
• Linear Queuing

Components Covered:
• Solutions
• Services   

Categories Covered:
• Unstructured Queue
• Structured Queue
• Mobile Queues
• Kiosk-Based 

Deployment Modes Covered:
• Cloud
• On-Premises

Organization Sizes Covered:
• Small and Medium-Sized Enterprises (SME's)
• Large Enterprises

Applications Covered:
• Query Handling
• In-Store Management
• Reporting and Analytics
• Real-Time Monitoring
• Workforce Optimization
• Customer Service
• Appointment Management
• Other Applications

End Users Covered:
• Government and Public Sector
• Banking, Financial Services and Insurance (BFSI)
• IT and Telecom
• Retail and Consumer Goods
• Travel and Hospitality (Restaurants)
• Utility Service Providers and Airports
• Healthcare and Life Sciences
• Media and Entertainment
• Education
• Manufacturing

Regions Covered:
• North America
o US
o Canada
o Mexico
• Europe
o Germany
o UK
o Italy
o France
o Spain
o Rest of Europe
• Asia Pacific
o Japan       
o China       
o India       
o Australia 
o New Zealand
o South Korea
o Rest of Asia Pacific   
• South America
o Argentina
o Brazil
o Chile
o Rest of South America
• Middle East & Africa
o Saudi Arabia
o UAE
o Qatar
o South Africa
o Rest of Middle East & Africa

What our report offers:
- Market share assessments for the regional and country-level segments
- Strategic recommendations for the new entrants
- Covers Market data for the years 2019, 2020, 2021, 2025, and 2028
- Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
- Strategic recommendations in key business segments based on the market estimations
- Competitive landscaping mapping the key common trends
- Company profiling with detailed strategies, financials, and recent developments
- Supply chain trends mapping the latest technological advancements

Free Customization Offerings:
All the customers of this report will be entitled to receive one of the following free customization options:
• Company Profiling
o Comprehensive profiling of additional market players (up to 3)
o SWOT Analysis of key players (up to 3)
• Regional Segmentation
o Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
• Competitive Benchmarking
o Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Key Questions Answered In The Report

The Global Queue Management System Market is majorly driven by rising need to improve staff efficiency, growing focus on customer satisfaction, and increasing investment across industry verticals.

The healthcare and life sciences segment is growing at a highest CAGR owing to the need to ensure ease of handling patient query and enhanced productivity in this sector.

North America dominated with a significant market share due to the factors such as rising adoption of sophisticated technologies and presence of various technology providers in the region.

Asia Pacific market is growing at a highest CAGR owing to the growing need to manage large customer queues and to reduce waiting time for better customer experience.

Key players in Queue Management System Market include Advantech, Business Automation, QLess, Att Systems, Maliatec, 2Meters, Skiplino, Akis Technologies, Qmatic, Aurionpro, Awebstar, Qudini, Core Mobile, Onlinetoken, Q-Nomy, Sedco, and Udentify.

1 Executive Summary      
        
2 Preface      
  
 2.1 Abstract      
 2.2 Stake Holders     
 2.3 Research Scope     
 2.4 Research Methodology    
  2.4.1 Data Mining    
  2.4.2 Data Analysis    
  2.4.3 Data Validation    
  2.4.4 Research Approach    
 2.5 Research Sources     
  2.5.1 Primary Research Sources   
  2.5.2 Secondary Research Sources   
  2.5.3 Assumptions    
        
3 Market Trend Analysis     
 3.1 Introduction     
 3.2 Drivers      
 3.3 Restraints      
 3.4 Opportunities     
 3.5 Threats      
 3.6 Application Analysis     
 3.7 End User Analysis     
 3.8 Emerging Markets     
 3.9 Impact of Covid-19     
        
4 Porters Five Force Analysis     
 4.1 Bargaining power of suppliers    
 4.2 Bargaining power of buyers    
 4.3 Threat of substitutes     
 4.4 Threat of new entrants    
 4.5 Competitive rivalry     
        
5 Global Queue Management System Market, By Type  
 5.1 Introduction     
 5.2 Virtual Queuing     
 5.3 Linear Queuing     
        
6 Global Queue Management System Market, By Component  
 6.1 Introduction     
 6.2 Solutions      
  6.2.1 Platform     
  6.2.2 Software     
 6.3 Services      
  6.3.1 Managed Services    
  6.3.2 Professional Services    
   6.3.2.1 System Integration and  Implementation 
   6.3.2.2 Consulting   
   6.3.2.3 Support and Maintenance  
        
7 Global Queue Management System Market, By Category  
 7.1 Introduction     
 7.2 Unstructured Queue     
 7.3 Structured Queue     
 7.4 Mobile Queues     
 7.5 Kiosk-Based     
        
8 Global Queue Management System Market, By Deployment Mode 
 8.1 Introduction     
 8.2 Cloud      
 8.3 On-Premises     
        
9 Global Queue Management System Market, By Organization Size 

 9.1 Introduction     
 9.2 Small and Medium-Sized Enterprises (SME's)  
 9.3 Large Enterprises     
        
10 Global Queue Management System Market, By Application  
 10.1 Introduction     
 10.2 Query Handling     
 10.3 In-Store Management    
 10.4 Reporting and Analytics    
 10.5 Real-Time Monitoring    
 10.6 Workforce Optimization    
 10.7 Customer Service     
 10.8 Appointment Management    
 10.9 Other Applications     
  10.9.1 Customer Engagement   
  10.9.2 Digital Signage    
        
11 Global Queue Management System Market, By End User  

 11.1 Introduction     
 11.2 Government and Public Sector    
 11.3 Banking, Financial Services and Insurance (BFSI)  
 11.4 IT and Telecom     
 11.5 Retail and Consumer Goods    
 11.6 Travel and Hospitality (Restaurants)    
 11.7 Utility Service Providers and Airports   
 11.8 Healthcare and Life Sciences    
  11.8.1 Hospitals     
  11.8.2 Medical Clinics    
  11.8.3 Pharmacy     
 11.9 Media and Entertainment    
 11.10 Education      
 11.11 Manufacturing      
        
12 Global Queue Management System Market, By Geography  
 12.1 Introduction     
 12.2 North America     
  12.2.1 US     
  12.2.2 Canada     
  12.2.3 Mexico     
 12.3 Europe      
  12.3.1 Germany     
  12.3.2 UK     
  12.3.3 Italy     
  12.3.4 France     
  12.3.5 Spain     
  12.3.6 Rest of Europe    
 12.4 Asia Pacific     
  12.4.1 Japan     
  12.4.2 China     
  12.4.3 India     
  12.4.4 Australia     
  12.4.5 New Zealand    
  12.4.6 South Korea    
  12.4.7 Rest of Asia Pacific    
 12.5 South America     
  12.5.1 Argentina     
  12.5.2 Brazil     
  12.5.3 Chile     
  12.5.4 Rest of South America   
 12.6 Middle East & Africa     
  12.6.1 Saudi Arabia    
  12.6.2 UAE     
  12.6.3 Qatar     
  12.6.4 South Africa    
  12.6.5 Rest of Middle East & Africa   
        
13 Key Developments      
 13.1 Agreements, Partnerships, Collaborations and Joint Ventures 
 13.2 Acquisitions & Mergers    
 13.3 New Product Launch     
 13.4 Expansions      
 13.5 Other Key Strategies     
        
14 Company Profiling      
 14.1 Advantech     
 14.2 Business Automation     
 14.3 QLess      
 14.4 Att Systems     
 14.5 Maliatec      
 14.6 2Meters      
 14.7 Skiplino      
 14.8 Akis Technologies     
 14.9 Qmatic      
 14.10 Aurionpro      
 14.11 Awebstar      
 14.12 Qudini      
 14.13 Core Mobile     
 14.14 Onlinetoken     
 14.15 Q-Nomy      
 14.16 Sedco      
 14.17 Udentify      


List of Tables       
1 Global Queue Management System Market Outlook, By Region (2019-2028) ($MN)
2 Global Queue Management System Market Outlook, By Type (2019-2028) ($MN)
3 Global Queue Management System Market Outlook, By Virtual Queuing (2019-2028) ($MN)
4 Global Queue Management System Market Outlook, By Linear Queuing (2019-2028) ($MN)
5 Global Queue Management System Market Outlook, By Component (2019-2028) ($MN)
6 Global Queue Management System Market Outlook, By Solutions (2019-2028) ($MN)
7 Global Queue Management System Market Outlook, By Platform (2019-2028) ($MN)
8 Global Queue Management System Market Outlook, By Software (2019-2028) ($MN)
9 Global Queue Management System Market Outlook, By Services (2019-2028) ($MN)
10 Global Queue Management System Market Outlook, By Managed Services (2019-2028) ($MN)
11 Global Queue Management System Market Outlook, By Professional Services (2019-2028) ($MN)
12 Global Queue Management System Market Outlook, By Category (2019-2028) ($MN)
13 Global Queue Management System Market Outlook, By Unstructured Queue (2019-2028) ($MN)
14 Global Queue Management System Market Outlook, By Structured Queue (2019-2028) ($MN)
15 Global Queue Management System Market Outlook, By Mobile Queues (2019-2028) ($MN)
16 Global Queue Management System Market Outlook, By Kiosk-Based (2019-2028) ($MN)
17 Global Queue Management System Market Outlook, By Deployment Mode (2019-2028) ($MN)
18 Global Queue Management System Market Outlook, By Cloud (2019-2028) ($MN)
19 Global Queue Management System Market Outlook, By On-Premises (2019-2028) ($MN)
20 Global Queue Management System Market Outlook, By Organization Size (2019-2028) ($MN)
21 Global Queue Management System Market Outlook, By Small and Medium-Sized Enterprises (SME's) (2019-2028) ($MN)
22 Global Queue Management System Market Outlook, By Large Enterprises (2019-2028) ($MN)
23 Global Queue Management System Market Outlook, By Application (2019-2028) ($MN)
24 Global Queue Management System Market Outlook, By Query Handling (2019-2028) ($MN)
25 Global Queue Management System Market Outlook, By In-Store Management (2019-2028) ($MN)
26 Global Queue Management System Market Outlook, By Reporting and Analytics (2019-2028) ($MN)
27 Global Queue Management System Market Outlook, By Real-Time Monitoring (2019-2028) ($MN)
28 Global Queue Management System Market Outlook, By Workforce Optimization (2019-2028) ($MN)
29 Global Queue Management System Market Outlook, By Customer Service (2019-2028) ($MN)
30 Global Queue Management System Market Outlook, By Appointment Management (2019-2028) ($MN)
31 Global Queue Management System Market Outlook, By Other Applications (2019-2028) ($MN)
32 Global Queue Management System Market Outlook, By Customer Engagement (2019-2028) ($MN)
33 Global Queue Management System Market Outlook, By Digital Signage (2019-2028) ($MN)
34 Global Queue Management System Market Outlook, By End User (2019-2028) ($MN)
35 Global Queue Management System Market Outlook, By Government and Public Sector (2019-2028) ($MN)
36 Global Queue Management System Market Outlook, By Banking, Financial Services and Insurance (BFSI) (2019-2028) ($MN)
37 Global Queue Management System Market Outlook, By IT and Telecom (2019-2028) ($MN)
38 Global Queue Management System Market Outlook, By Retail and Consumer Goods (2019-2028) ($MN)
39 Global Queue Management System Market Outlook, By Travel and Hospitality (Restaurants) (2019-2028) ($MN)
40 Global Queue Management System Market Outlook, By Utility Service Providers and Airports (2019-2028) ($MN)
41 Global Queue Management System Market Outlook, By Healthcare and Life Sciences (2019-2028) ($MN)
42 Global Queue Management System Market Outlook, By Hospitals (2019-2028) ($MN)
43 Global Queue Management System Market Outlook, By Medical Clinics (2019-2028) ($MN)
44 Global Queue Management System Market Outlook, By Pharmacy (2019-2028) ($MN)
45 Global Queue Management System Market Outlook, By Media and Entertainment (2019-2028) ($MN)
46 Global Queue Management System Market Outlook, By Education (2019-2028) ($MN)
47 Global Queue Management System Market Outlook, By Manufacturing (2019-2028) ($MN)
        
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.

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