Service Delivery Automation - Global Market Outlook (2017-2026)
Service Delivery Automation - Global Market Outlook (2017-2026)
Published: January 2019 ID: SMRC17914

According to Stratistics MRC, the Service Delivery Automation Market is accounted for $2.44 billion in 2017 and is expected to reach $20.57 billion by 2026 growing at a CAGR of 26.7% during the forecast period. Factors like rising demand for advanced process analytics, requirement of go agile for faster time-to-service and cost reduction & efficiency are fuelling the market growth. Moreover, lack of awareness and high monetary expenses for the initial implementation in developed as well as developing countries are some factors restraining the market growth.

Service Delivery Automation is the most basic level and it utilize technology to replace a series of human actions by technologies in a business or information technology process. Service Delivery Automation is basically an ability to complement inheritance technologies with automated technologies that can simplify justifiable business cases and minimize disruption. Service Delivery Automation can be applied in gather pertinent information in the websites, manage administer purchase orders and invoices, check for remarkable patterns in transactions, and delete IDs & passwords among others.

On the basis of Organization Size, small and medium-sized enterprises segment is anticipated to grow at the substantial rate during the predicted period owing to the rising number of small and medium-sized enterprises adopting SDA. It helps SMEs to raise efficiency by replacing cyclic tasks with automated process, thus saving cost on additional labor requirement. By Geography, North America is likely to grow at considerable rate during the forecast period due to the presence of major players and rising demand for service delivery automation, specifically to substitute the process outsourcing. The major trends accountable for the growth of this region include the varied packaging demand increase for advanced sensing technology that will directly impact the raise of automated products. Improved technology and streamlined global supply chains/ logistics have untied the US manufacturing from the limitations of geography. This trend has massively increased the potential opportunities of U.S. manufacturers and international competitors.

Some of the key players in the market are Blue Prism, IBM, Xerox Corporation, Uipath SRL, Openspan Inc., Ipsoft, Accenture, Pegasystems Inc., Sutherland Global Services, Nice Systems Ltd., Celaton Limited, Arago Us, Inc., Genfour Ltd., Softomotive Solutions Ltd. (Winautomation), Automation Anywhere Inc. and Exilant Technologies Private Limited.

Components Covered:
• Software
• Services

Types Covered:
• Business Process Automation
• IT Process Automation

Automations Covered:
• Independent Automation
• Assisted Automation

Organization Sizes Covered:
• Large Enterprises
• Small and Medium-sized Enterprises

Solutions Covered:
• Robotic Automation
• Artificial Intelligence
• IT Automation
• Macro or Scripted Automation
• Business Process Management (BPM)

End Users Covered:
• Banking Financial Service and Insurance(BFSI)
• Energy and Utilities
• Healthcare & Pharmaceuticals
• Information Technology, Telecommunication & Media
• Manufacturing and Automobile
• Retail & Consumer Goods
• Transport & Logistics
• Travel and Hospitality
• Other End Users

Regions Covered:

  • North America
    • US
    • Canada
    • Mexico
  • Europe
    • Germany
    • UK
    • Italy
    • France
    • Spain
    • Rest of Europe
  • Asia Pacific
    • Japan       
    • China       
    • India       
    • Australia 
    • New Zealand     
    • South Korea      
    • Rest of Asia Pacific   
  • South America
    • Argentina
    • Brazil
    • Chile
    • Rest of South America
  • Middle East & Africa
    • Saudi Arabia
    • UAE
    • Qatar
    • South Africa
    • Rest of Middle East & Africa

What our report offers:
- Market share assessments for the regional and country level segments
- Strategic recommendations for the new entrants
- Market forecasts for a minimum of 9 years of all the mentioned segments, sub segments and the regional markets
- Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
- Strategic analysis: Drivers and Constraints, Product/Technology Analysis, Porter’s five forces analysis, SWOT analysis etc.
- Strategic recommendations in key business segments based on the market estimations
- Competitive landscaping mapping the key common trends
- Company profiling with detailed strategies, financials, and recent developments
- Supply chain trends mapping the latest technological advancements

Free Customization Offerings:
All the customers of this report will be entitled to receive one of the following free customization options:
Company Profiling
    o Comprehensive profiling of additional market players (up to 3)
    o SWOT Analysis of key players (up to 3)
Regional Segmentation
    o Market estimations, Forecasts and CAGR of any prominent country as per the clients interest (Note: Depends of feasibility check)
Competitive Benchmarking
    o Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

1 Executive Summary           
             
2 Preface            
 2.1 Abstract           
 2.2 Stake Holders          
 2.3 Research Scope          
 2.4 Research Methodology         
  2.4.1 Data Mining         
  2.4.2 Data Analysis         
  2.4.3 Data Validation         
  2.4.4 Research Approach         
 2.5 Research Sources          
  2.5.1 Primary Research Sources        
  2.5.2 Secondary Research Sources        
  2.5.3 Assumptions         
             
3 Market Trend Analysis          
 3.1 Introduction          
 3.2 Drivers           
 3.3 Restraints          
 3.4 Opportunities          
 3.5 Threats           
 3.6 End User Analysis          
 3.7 Emerging Markets          
 3.8 Futuristic Market Scenario         
             
4 Porters Five Force Analysis          
 4.1 Bargaining power of suppliers         
 4.2 Bargaining power of buyers         
 4.3 Threat of substitutes         
 4.4 Threat of new entrants         
 4.5 Competitive rivalry          
             
5 Global Service Delivery Automation Market, By Component       
 5.1 Introduction          
 5.2 Software           
 5.3 Services           
             
6 Global Service Delivery Automation Market, By Type       
 6.1 Introduction          
 6.2 Business Process Automation         
  6.2.1 Process Specific Automation        
  6.2.2 Industry Specific Automation        
  6.2.3 Generic Automation        
 6.3 IT Process Automation         
  6.3.1 Application Lifecycle Automation       
  6.3.2 Infrastructure Automation        
             
7 Global Service Delivery Automation Market, By Automation       
 7.1 Introduction          
 7.2 Independent Automation         
 7.3 Assisted Automation         
             
8 Global Service Delivery Automation Market, By Organization Size      
 8.1 Introduction          
 8.2 Large Enterprises          
 8.3 Small and Medium-sized Enterprises        
             
9 Global Service Delivery Automation Market, By Solution       
 9.1 Introduction          
 9.2 Robotic Automation         
 9.3 Artificial Intelligence         
 9.4 IT Automation          
 9.5 Macro or Scripted Automation         
 9.6 Business Process Management (BPM)        
             
10 Global Service Delivery Automation Market, By End User       
 10.1 Introduction          
 10.2 Banking Financial Service and Insurance (BFSI)       
 10.3 Energy and Utilities          
 10.4 Healthcare & Pharmaceuticals         
 10.5 Information Technology, Telecommunication & Media      
 10.6 Manufacturing and Automobile         
 10.7 Retail & Consumer Goods         
 10.8 Transport & Logistics         
 10.9 Travel and Hospitality         
 10.10 Other End Users          
             
11 Global Service Delivery Automation Market, By Geography       
 11.1 Introduction          
 11.2 North America          
  11.2.1 US          
  11.2.2 Canada          
  11.2.3 Mexico          
 11.3 Europe           
  11.3.1 Germany          
  11.3.2 UK          
  11.3.3 Italy          
  11.3.4 France          
  11.3.5 Spain          
  11.3.6 Rest of Europe         
 11.4 Asia Pacific          
  11.4.1 Japan          
  11.4.2 China          
  11.4.3 India          
  11.4.4 Australia          
  11.4.5 New Zealand         
  11.4.6 South Korea         
  11.4.7 Rest of Asia Pacific         
 11.5 South America          
  11.5.1 Argentina         
  11.5.2 Brazil          
  11.5.3 Chile          
  11.5.4 Rest of South America        
 11.6 Middle East & Africa         
  11.6.1 Saudi Arabia          
  11.6.2 UAE          
  11.6.3 Qatar          
  11.6.4 South Africa         
  11.6.5 Rest of Middle East & Africa        
             
12 Key Developments           
 12.1 Agreements, Partnerships, Collaborations and Joint Ventures      
 12.2 Acquisitions & Mergers         
 12.3 New Product Launch         
 12.4 Expansions          
 12.5 Other Key Strategies         
             
13 Company Profiling           
 13.1 Blue Prism           
 13.2 IBM            
 13.3 Xerox Corporation           
 13.4 Uipath SRL           
 13.5 Openspan Inc.           
 13.6 Ipsoft            
 13.7 Accenture          
 13.8 Pegasystems Inc.          
 13.9 Sutherland Global Services         
 13.10 Nice Systems Ltd.           
 13.11 Celaton Limited           
 13.12 Arago Us, Inc.           
 13.13 Genfour Ltd.           
 13.14 Softomotive Solutions Ltd. (Winautomation)        
 13.15 Automation Anywhere Inc.          
 13.16 Exilant Technologies Private Limited         


List of Tables            
1 Global Service Delivery Automation Market Outlook, By Region (2016-2026) ($MN)     
2 Global Service Delivery Automation Market Outlook, By Component (2016-2026) ($MN)    
3 Global Service Delivery Automation Market Outlook, By Software (2016-2026) ($MN)    
4 Global Service Delivery Automation Market Outlook, By Services (2016-2026) ($MN)    
5 Global Service Delivery Automation Market Outlook, By Type (2016-2026) ($MN)     
6 Global Service Delivery Automation Market Outlook, By Business Process Automation (2016-2026) ($MN)  
7 Global Service Delivery Automation Market Outlook, By Process Specific Automation (2016-2026) ($MN)  
8 Global Service Delivery Automation Market Outlook, By Industry Specific Automation (2016-2026) ($MN)  
9 Global Service Delivery Automation Market Outlook, By Generic Automation (2016-2026) ($MN)   
10 Global Service Delivery Automation Market Outlook, By IT Process Automation (2016-2026) ($MN)   
11 Global Service Delivery Automation Market Outlook, By Application Lifecycle Automation (2016-2026) ($MN)  
12 Global Service Delivery Automation Market Outlook, By Infrastructure Automation (2016-2026) ($MN)   
13 Global Service Delivery Automation Market Outlook, By Automation (2016-2026) ($MN)    
14 Global Service Delivery Automation Market Outlook, By Independent Automation (2016-2026) ($MN)   
15 Global Service Delivery Automation Market Outlook, By Assisted Automation (2016-2026) ($MN)   
16 Global Service Delivery Automation Market Outlook, By Organization Size (2016-2026) ($MN)    
17 Global Service Delivery Automation Market Outlook, By Large Enterprises (2016-2026) ($MN)    
18 Global Service Delivery Automation Market Outlook, By Small and Medium-sized Enterprises (2016-2026) ($MN)  
19 Global Service Delivery Automation Market Outlook, By Solution (2016-2026) ($MN)    
20 Global Service Delivery Automation Market Outlook, By Robotic Automation (2016-2026) ($MN)   
21 Global Service Delivery Automation Market Outlook, By Artificial Intelligence (2016-2026) ($MN)   
22 Global Service Delivery Automation Market Outlook, By IT Automation (2016-2026) ($MN)    
23 Global Service Delivery Automation Market Outlook, By Macro or Scripted Automation (2016-2026) ($MN)  
24 Global Service Delivery Automation Market Outlook, By Business Process Management (BPM) (2016-2026) ($MN)  
25 Global Service Delivery Automation Market Outlook, By End User (2016-2026) ($MN)    
26 Global Service Delivery Automation Market Outlook, By Banking Financial Service and Insurance(BFSI) (2016-2026) ($MN) 
27 Global Service Delivery Automation Market Outlook, By Energy and Utilities (2016-2026) ($MN)   
28 Global Service Delivery Automation Market Outlook, By Healthcare & Pharmaceuticals (2016-2026) ($MN)  
29 Global Service Delivery Automation Market Outlook, By Information Technology, Telecommunication & Media (2016-2026) ($MN)
30 Global Service Delivery Automation Market Outlook, By Manufacturing and Automobile (2016-2026) ($MN)  
31 Global Service Delivery Automation Market Outlook, By Retail & Consumer Goods (2016-2026) ($MN)   
32 Global Service Delivery Automation Market Outlook, By Transport & Logistics (2016-2026) ($MN)   
33 Global Service Delivery Automation Market Outlook, By Travel and Hospitality (2016-2026) ($MN)   
34 Global Service Delivery Automation Market Outlook, By Other End Users (2016-2026) ($MN)    

NOTE: Tables for North America, Europe, Asia Pacific, South America, and Middle East & Africa are represented in the same manner above.

1. What do I do if I have a query on this report?
In case of any queries regarding this report, you can contact the customer service by filing the “Inquiry Before Buy” form available on the right hand side. You may also contact us through email: [email protected] or phone: +1-301-202-5929
2. Is the sample available for this report? Can I request the sample with my specific requirements?
Yes, the samples are available for all the published reports. You can request them by filling the “Request Sample” option available in this page.
Yes, you can request a sample with your specific requirements. All the customized samples will be provided as per the requirement with the real data masked.
3. Format of the report?
All our reports are available in Digital PDF format. In case if you require them in any other formats, such as PPT, Excel etc you can submit a request through “Inquiry Before Buy” form available on the right hand side. You may also contact us through email: [email protected] or phone: +1-301-202-5929
4. Services prior to purchase and after purchase?
We offer a free 15% customization with every purchase. This requirement can be fulfilled for both pre and post sale. You may send your customization requirements through email at [email protected] or call us on +1-301-202-5929.
5. License Type and Delivery?
We have 3 different licensing options available in electronic format.
  • Single User Licence: Allows one person, typically the buyer, to have access to the ordered product. The ordered product cannot be distributed to anyone else.
  • 2-5 User Licence: Allows the ordered product to be shared among a maximum of 5 people within your organisation.
  • Corporate License: Allows the product to be shared among all employees of your organisation regardless of their geographical location.
All our reports are typically be emailed to you as an attachment
6. Purchase procedure and Invoicing?
To order any available report you need to register on our website. The payment can be made either through CCAvenue or PayPal payments gateways which accept all international cards
7. Post sale support?
We extend our support to 6 months post sale. A post sale customization is also provided to cover your unmet needs in the report.

We provide a free 15% customization on every purchase. This requirement can be fulfilled for both pre and post sale. You may send your customization requirements through email at [email protected] or call us on +1-301-202-5929.

Note: This customization is absolutely free until it falls under the 15% bracket. If your requirement exceeds this a feasibility check will be performed. Post that, a quote will be provided along with the timelines.

Select License Type
Single User License (PDF)
 
2 - 5 User License (PDF)
 
Site License (PDF)
 
Corporate License (PDF)
 

Have a Question?


Know our Methodology
WHY CHOOSE US ?
Assured Quality

Best in class reports with high standard of research integrity

24X7 Research Support

Continuous support to ensure the best customer experience.

Free Customization

Adding more values to your product of interest.

Safe & Secure Access

Providing a secured environment for all online transactions.

Trusted by 600+ Brands

Serving the most reputed brands across the world.

Testimonials