Smart Hospitality Market

Smart Hospitality Market

Smart Hospitality Market Forecasts to 2028 – Global Analysis By Type (Service, Software, Hardware), Deployment Model (On-Demand, On-Premises), and By Geography

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Published: 2021 ID: SMRC21006

This report covers the impact of COVID-19 on this global market

According to Stratistics MRC, the Global Smart Hospitality Market is accounted for $13.44 billion in 2020 and is expected to reach $73.68 billion by 2028 growing at a CAGR of 23.7% during the forecast period. Some of the key factors propelling the market growth include rising need for instantaneous and enhanced guest experience management, increasing adoption of IoT and energy management systems, and advanced technological developments. However, lack of technically skilled personnel or IT department is likely to hamper the market.

Hospitality refers to the integration of technology such as automated software and smart solutions for hospitality. It enables hotels to enhance their guest experience and increase revenue with digital In-room entertainment systems. It is widely used in hotels & cruises. It provides HD free-to-guest channels, Interactive TV, IPTV services and Wi-Fi for hotels. It helps to reduce the cost and also improves the efficiency of staff and gives a unique experience to the guest so which they want to come again.

By type, the guest service management system segment is anticipated to grow at a significant rate during the forecast period, due to the increase in digitization across the globe. The smart solutions enable the administrator to manage the guest room by automating the lights, temperature, curtains, and other indoor components while monitoring the security & safety infrastructure and overseeing the outdoor components, such as water supervision, parking premises, waste supervision, inventory, and network infrastructure.

On the basis of geography, Europe region is expected to have considerable market growth during the forecast period, owing to the technological advancements, rising tourism industry in the region, robust internet infrastructure, and inclination towards IoT.

Some of the key players in Smart Hospitality Market include Cisco Systems, Inc., NEC Corporation, Siemens AG, Johnson Controls, CONTROL4 Corporation, Honeywell International, Oracle Corporation, Samsung, Schneider Electric, Qualsoft Systems Pvt. Ltd., Huawei Technologies, Infor, Inc., IBM Corporation, Winhotel Solution SL, Buildingiq Inc., Mitel Networks Corp., Peach Technologies Ltd, and Blazon Hotels.

Types Covered:
• Service
• Software
• Hardware

Deployment Models Covered:
• On-Demand
• On-Premises

Hotel Types Covered:
• Commercial Heritage
• Business Hotel
• Resorts and Spas
• Boutique Hotel
• Restaurants

Solutions Covered:
• Bring Your Own Device (BYOD) for Customers
• Smart Display
• Property Management Systems (PMS) Connectivity
• Virtualization & Hosted Delivery

Applications Covered:
• Cruise
• Hotels
• Luxury Yachts

Regions Covered:
• North America
o US
o Canada
o Mexico
• Europe
o Germany
o France
o Italy
o UK 
o Spain
o Rest of Europe      
• Asia Pacific
o Japan       
o China       
o India       
o Australia       
o New Zealand
o South Korea               
o Rest of Asia Pacific
• South America
o Argentina
o Brazil
o Chile
o Rest of South America
• Middle East & Africa
o Saudi Arabia
o Qatar
o South Africa
o Rest of Middle East & Africa

What our report offers:
- Market share assessments for the regional and country-level segments
- Strategic recommendations for the new entrants
- Covers Market data for the years 2019, 2020, 2021, 2025 and 2028
- Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
- Strategic analysis: Drivers and Constraints, Product/Technology Analysis, Porter’s five forces analysis, SWOT analysis, etc.
- Strategic recommendations in key business segments based on the market estimations
- Competitive landscaping mapping the key common trends
- Company profiling with detailed strategies, financials, and recent developments
- Supply chain trends mapping the latest technological advancements

Free Customization Offerings:
All the customers of this report will be entitled to receive one of the following free customization options:
• Company Profiling
o Comprehensive profiling of additional market players (up to 3)
o SWOT Analysis of key players (up to 3)
• Regional Segmentation
o Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
• Competitive Benchmarking
o Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Table of Contents

1 Executive Summary      
2 Preface    
 2.1 Abstract     
 2.2 Stake Holders     
 2.3 Research Scope     
 2.4 Research Methodology     
  2.4.1 Data Mining    
  2.4.2 Data Analysis    
  2.4.3 Data Validation    
  2.4.4 Research Approach    
 2.5 Research Sources     
  2.5.1 Primary Research Sources    
  2.5.2 Secondary Research Sources    
  2.5.3 Assumptions    
3 Market Trend Analysis      

 3.1 Introduction     
 3.2 Drivers     
 3.3 Restraints     
 3.4 Opportunities     
 3.5 Threats     
 3.6 Application Analysis     
 3.7 Emerging Markets     
 3.8 Impact of Covid-19     
4 Porters Five Force Analysis      
 4.1 Bargaining power of suppliers     
 4.2 Bargaining power of buyers     
 4.3 Threat of substitutes     
 4.4 Threat of new entrants     
 4.5 Competitive rivalry     
5 Global Smart Hospitality Market, By Type      
 5.1 Introduction     
 5.2 Service     
  5.2.1 Managed Service    
  5.2.2 Professional Service System Integration and Deployment Consulting Service Support and Maintenance   
 5.3 Software     
  5.3.1 Guest Service Management System Centralized Reservation System Guest Experience Management System Room Automation and Control System   
  5.3.2 Integrated Communication Technology Solutions Unified Communications and Collaboration Network Management System Mobile Device Management   
  5.3.3 Hotel Building Automation System Energy Management Platforms Facility Management System   
  5.3.4 Integrated Security System Access Control System Video Surveillance System Emergency Incident Management System   
  5.3.5 Hotel Operation Management System Revenue Management Inventory and Logistics Management Staff Mobility and Workforce Management   
 5.4 Hardware     
  5.4.1 Security & Access Control Access Control Systems Video Surveillance   
  5.4.2 Entertainment Controls     
  5.4.3 Lighting Control    
  5.4.4 Heating, Ventilation, and Air Conditioning (HVAC) Control    
6 Global Smart Hospitality Market, By Deployment Model      
 6.1 Introduction     
 6.2 On-Demand     
 6.3 On-Premises     
7 Global Smart Hospitality Market, By Hotel Type      
 7.1 Introduction     
 7.2 Commercial Heritage      
 7.3 Business Hotel     
 7.4 Resorts and Spas     
 7.5 Boutique Hotel     
 7.6 Restaurants     
8 Global Smart Hospitality Market, By Solution      

 8.1 Introduction     
 8.2 Bring Your Own Device (BYOD) for Customers     
 8.3 Smart Display      
 8.4 Property Management Systems (PMS) Connectivity     
 8.5 Virtualization & Hosted Delivery     
9 Global Smart Hospitality Market, By Application      
 9.1 Introduction     
 9.2 Cruise     
 9.3 Hotels     
 9.4 Luxury Yachts     
10 Global Smart Hospitality Market, By Geography      
 10.1 Introduction     
 10.2 North America     
  10.2.1 US    
  10.2.2 Canada    
  10.2.3 Mexico    
 10.3 Europe     
  10.3.1 Germany    
  10.3.2 UK    
  10.3.3 Italy    
  10.3.4 France    
  10.3.5 Spain    
  10.3.6 Rest of Europe    
 10.4 Asia Pacific     
  10.4.1 Japan    
  10.4.2 China    
  10.4.3 India    
  10.4.4 Australia    
  10.4.5 New Zealand    
  10.4.6 South Korea    
  10.4.7 Rest of Asia Pacific    
 10.5 South America     
  10.5.1 Argentina    
  10.5.2 Brazil    
  10.5.3 Chile    
  10.5.4 Rest of South America    
 10.6 Middle East & Africa     
  10.6.1 Saudi Arabia    
  10.6.2 UAE    
  10.6.3 Qatar    
  10.6.4 South Africa    
  10.6.5 Rest of Middle East & Africa    
11 Key Developments      
 11.1 Agreements, Partnerships, Collaborations and Joint Ventures     
 11.2 Acquisitions & Mergers     
 11.3 New Product Launch     
 11.4 Expansions     
 11.5 Other Key Strategies     
12 Company Profiling      
 12.1 Cisco Systems, Inc.     
 12.2 NEC Corporation     
 12.3 Siemens AG      
 12.4 Johnson Controls     
 12.5 CONTROL4 Corporation     
 12.6 Honeywell International     
 12.7 Oracle Corporation     
 12.8 Samsung     
 12.9 Schneider Electric     
 12.10 Qualsoft Systems Pvt. Ltd.     
 12.11 Huawei Technologies     
 12.12 Infor, Inc.     
 12.13 IBM Corporation     
 12.14 Winhotel Solution SL     
 12.15 Buildingiq Inc.     
 12.16 Mitel Networks Corp.     
 12.17 Peach Technologies Ltd     
 12.18 Blazon Hotels     

List of Tables       
1 Global Smart Hospitality Market Outlook, By Region (2019-2028) ($MN)      
2 Global Smart Hospitality Market Outlook, By Type (2019-2028) ($MN)      
3 Global Smart Hospitality Market Outlook, By Service (2019-2028) ($MN)      
4 Global Smart Hospitality Market Outlook, By Managed Service (2019-2028) ($MN)      
5 Global Smart Hospitality Market Outlook, By Professional Service (2019-2028) ($MN)      
6 Global Smart Hospitality Market Outlook, By Software (2019-2028) ($MN)      
7 Global Smart Hospitality Market Outlook, By Guest Service Management System (2019-2028) ($MN)      
8 Global Smart Hospitality Market Outlook, By Integrated Communication Technology Solutions (2019-2028) ($MN)      
9 Global Smart Hospitality Market Outlook, By Hotel Building Automation System (2019-2028) ($MN)      
10 Global Smart Hospitality Market Outlook, By Integrated Security System (2019-2028) ($MN)      
11 Global Smart Hospitality Market Outlook, By Hotel Operation Management System (2019-2028) ($MN)      
12 Global Smart Hospitality Market Outlook, By Hardware (2019-2028) ($MN)      
13 Global Smart Hospitality Market Outlook, By Security & Access Control (2019-2028) ($MN)      
14 Global Smart Hospitality Market Outlook, By Entertainment Controls (2019-2028) ($MN)       
15 Global Smart Hospitality Market Outlook, By Lighting Control (2019-2028) ($MN)      
16 Global Smart Hospitality Market Outlook, By Heating, Ventilation, and Air Conditioning (HVAC) Control (2019-2028) ($MN)      
17 Global Smart Hospitality Market Outlook, By Deployment Model (2019-2028) ($MN)      
18 Global Smart Hospitality Market Outlook, By On-Demand (2019-2028) ($MN)      
19 Global Smart Hospitality Market Outlook, By On-Premises (2019-2028) ($MN)      
20 Global Smart Hospitality Market Outlook, By Hotel Type (2019-2028) ($MN)      
21 Global Smart Hospitality Market Outlook, By Commercial Heritage (2019-2028) ($MN)      
22 Global Smart Hospitality Market Outlook, By Business Hotel (2019-2028) ($MN)      
23 Global Smart Hospitality Market Outlook, By Resorts and Spas (2019-2028) ($MN)      
24 Global Smart Hospitality Market Outlook, By Boutique Hotel (2019-2028) ($MN)      
25 Global Smart Hospitality Market Outlook, By Restaurants (2019-2028) ($MN)      
26 Global Smart Hospitality Market Outlook, By Solution (2019-2028) ($MN)      
27 Global Smart Hospitality Market Outlook, By Bring Your Own Device (BYOD) for Customers (2019-2028) ($MN)      
28 Global Smart Hospitality Market Outlook, By Smart Display  (2019-2028) ($MN)       
29 Global Smart Hospitality Market Outlook, By Property Management Systems (PMS) Connectivity (2019-2028) ($MN)      
30 Global Smart Hospitality Market Outlook, By Virtualization & Hosted Delivery (2019-2028) ($MN)      
31 Global Smart Hospitality Market Outlook, By Application (2019-2028) ($MN)      
32 Global Smart Hospitality Market Outlook, By Cruise (2019-2028) ($MN)      
33 Global Smart Hospitality Market Outlook, By Hotels (2019-2028) ($MN)      
34 Global Smart Hospitality Market Outlook, By Luxury Yachts (2019-2028) ($MN)      
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.       

List of Figures


Research Methodology

We at Stratistics opt for an extensive research approach which involves data mining, data validation, and data analysis. The various research sources include in-house repository, secondary research, competitor’s sources, social media research, client internal data, and primary research.

Our team of analysts prefers the most reliable and authenticated data sources in order to perform the comprehensive literature search. With access to most of the authenticated data bases our team highly considers the best mix of information through various sources to obtain extensive and accurate analysis.

Each report takes an average time of a month and a team of 4 industry analysts. The time may vary depending on the scope and data availability of the desired market report. The various parameters used in the market assessment are standardized in order to enhance the data accuracy.

Data Mining

The data is collected from several authenticated, reliable, paid and unpaid sources and is filtered depending on the scope & objective of the research. Our reports repository acts as an added advantage in this procedure. Data gathering from the raw material suppliers, distributors and the manufacturers is performed on a regular basis, this helps in the comprehensive understanding of the products value chain. Apart from the above mentioned sources the data is also collected from the industry consultants to ensure the objective of the study is in the right direction.

Market trends such as technological advancements, regulatory affairs, market dynamics (Drivers, Restraints, Opportunities and Challenges) are obtained from scientific journals, market related national & international associations and organizations.

Data Analysis

From the data that is collected depending on the scope & objective of the research the data is subjected for the analysis. The critical steps that we follow for the data analysis include:

  • Product Lifecycle Analysis
  • Competitor analysis
  • Risk analysis
  • Porters Analysis
  • PESTEL Analysis
  • SWOT Analysis

The data engineering is performed by the core industry experts considering both the Marketing Mix Modeling and the Demand Forecasting. The marketing mix modeling makes use of multiple-regression techniques to predict the optimal mix of marketing variables. Regression factor is based on a number of variables and how they relate to an outcome such as sales or profits.

Data Validation

The data validation is performed by the exhaustive primary research from the expert interviews. This includes telephonic interviews, focus groups, face to face interviews, and questionnaires to validate our research from all aspects. The industry experts we approach come from the leading firms, involved in the supply chain ranging from the suppliers, distributors to the manufacturers and consumers so as to ensure an unbiased analysis.

We are in touch with more than 15,000 industry experts with the right mix of consultants, CEO's, presidents, vice presidents, managers, experts from both supply side and demand side, executives and so on.

The data validation involves the primary research from the industry experts belonging to:

  • Leading Companies
  • Suppliers & Distributors
  • Manufacturers
  • Consumers
  • Industry/Strategic Consultants

Apart from the data validation the primary research also helps in performing the fill gap research, i.e. providing solutions for the unmet needs of the research which helps in enhancing the reports quality.

For more details about research methodology, kindly write to us at

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