Digital Business Support System Market Forecasts to 2028 - Global Analysis By Component (Services and Solutions), Enterprise Size (Large Enterprises and Small and Medium Enterprises), Deployment Type (Private Cloud, Hybrid Cloud and Public Cloud), End User and By Geography
Estimated Year Value (2022)
US $4.8 BN
Projected Year Value (2028)
US $10.7 BN
CAGR (2022 - 2028)
North America, Europe, Asia Pacific, South America, and Middle East & Africa
US, Canada, Mexico, Germany, UK, Italy, France, Spain, Japan, China, India, Australia, New Zealand, South Korea, Rest of Asia Pacific, South America, Argentina, Brazil, Chile, Middle East & Africa, Saudi Arabia, UAE, Qatar, and South Africa
Highest Growing Market
According to Stratistics MRC, the Global Digital Business Support System Market is accounted for $4.8 billion in 2022 and is expected to reach $10.7 billion by 2028 growing at a CAGR of 14.2% during the forecast period. Digital business support system is a type of platform or solution which provides monitoring and operational benefits to the business enterprises. Business support system includes taking of orders, payment related queries and revenue management of the customers of the businesses. The system provides marketing insights, business operation insights among various other operation management aids to the enterprises enabling them to make informed business decisions regarding the product launches and market expenses.
Rise in online transactions
The development of ecommerce products, billing & management, and rising web portals providing services in various industries have positively influenced the market. Digitalization supports adoption of newest technologies to know customer lifecycle from ordering, billing to sales and revenue management. Rising online transactions and use of multiple mobile devices, rising digitization trend in the telecom industry are the factors fueling the growth of the market.
Data security and privacy concerns
All the information about employees and employers is stored on the company’s work platform digitally, privacy and security concerns rise. Nowadays, cybercriminals are at their peak, making it increasingly difficult for the company to provide a safe and secure environment for its employees despite all the safety measures they have taken. Thus, these factors are restraining the growth of the market.
Furthermore, increase in adoption of traditional business support in the telecom market, new product launches, and growth in the e-commerce sector are expected to create lucrative opportunities for the market. Enabling innovative and personalized offerings, centralizing catalog management, enabling modern use cases are the factors propelling the growth of the market.
High cost for implementation
As business processes become increasingly complex and modern business support systems are integrated, it is a time consuming and expensive process to implement the system. The implementation costs as well as the complexity of the digital business support system, the increasing integration of traditional and modern business support system are the main challenges hindering the market expansion.
The COVID-19 pandemic has severely affected almost all industries across the globe. Further, lockdown enforcements and restrictions on movement of non-essential goods as well as resources in various countries have disrupted the supply chain. The major challenge for the entire global economy is to sustain the business continuity amidst lockdown, social distancing, and other challenges.
The services segment is expected to be the largest during the forecast period
The services segment is estimated to have a lucrative growth, due to the increasing adoption of cloud based business support system solutions and increased demand for associated services. It helps reducing costs, increasing overall revenue and also enhancing the business performance. Hence, these are the aspects fueling the growth of the segment.
The public cloud segment is expected to have the highest CAGR during the forecast period
The public cloud segment is anticipated to witness the fastest CAGR growth during the forecast period, due to facilities provides by the public cloud. By sharing the cloud infrastructure, multiple users can communicate over the internet, facilitating easier connectivity, reducing server maintenance costs, and deploying services more quickly as technology advances. As cloud computing and its services have become increasingly important in the IT industry, the market for has grown significantly.
Region with largest share:
Asia Pacific is projected to hold the largest market share during the forecast period owing to the rising demand for convergent billing system. Adoption of cloud-based services and booming telecommunications sector after the pandemic in Asian countries such as India, Japan, and China are likely to generate more revenue opportunities. Innovations and improved infrastructure for establishing businesses and growth in information & technology services are also driving the market.
Region with highest CAGR:
North America is projected to have the highest CAGR over the forecast period, owing to the adoption of customer management, and bill management. Rising well-developed IT infrastructure and increasing investment in R&D activities which is contributing to development of new technologies, and rising presence of major players operating in this region. Therefore, these factors are boosting the expansion of the region.
Key players in the market
Some of the key players profiled in the Digital Business Support System Market include Capgemini SE, Accenture Plc, Huawei Technologies Co., Ltd., Infosys Limited, IBM Corporation, Nokia Corporation, Oracle Corporation, Tata Consultancy Services Ltd., Amdocs Ltd., CSG Systems International, Inc., Mahindra Comviva, Sigma Software, Optiva, Inc., Comviva Technologies Limited, BearingPoint, Cerillion, Sterlite Tech, NetCracker Technology Corporation, ZTE Corporation and Comarch SA.
In December 2022, Capgemini announced its admission to the Dow Jones Sustainability Index (DJSI) Europe. The DJSI measure the performance of companies selected using 20 environmental, social and governance (ESG) criteria – spanning Climate Strategy, Business Ethics, Innovation Management, through to Talent Attraction & Retention and social reporting.
In September 2022, Nokia announced that it is strengthening its software portfolio in the areas of security, automation, and monetization, with AI binding the portfolio together, in order to better meet its customer needs and expand footprint in its addressable market.
Enterprise Sizes Covered:
• Large Enterprises
• Small and Medium Enterprises
Deployment Types Covered:
• Private Cloud
• Hybrid Cloud
• Public Cloud
End Users Covered:
• Banking, Financial Services and Insurance (BFSI)
• Retail and Consumer Goods
• IT & Telecom
• Financial Services
• Media and Entertainment
• North America
o Rest of Europe
• Asia Pacific
o New Zealand
o South Korea
o Rest of Asia Pacific
• South America
o Rest of South America
• Middle East & Africa
o Saudi Arabia
o South Africa
o Rest of Middle East & Africa
What our report offers:
- Market share assessments for the regional and country-level segments
- Strategic recommendations for the new entrants
- Covers Market data for the years 2020, 2021, 2022, 2025, and 2028
- Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
- Strategic recommendations in key business segments based on the market estimations
- Competitive landscaping mapping the key common trends
- Company profiling with detailed strategies, financials, and recent developments
- Supply chain trends mapping the latest technological advancements
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Table of Contents
1 Executive Summary
2.2 Stake Holders
2.3 Research Scope
2.4 Research Methodology
2.4.1 Data Mining
2.4.2 Data Analysis
2.4.3 Data Validation
2.4.4 Research Approach
2.5 Research Sources
2.5.1 Primary Research Sources
2.5.2 Secondary Research Sources
3 Market Trend Analysis
3.6 End User Analysis
3.7 Emerging Markets
3.8 Impact of Covid-19
4 Porters Five Force Analysis
4.1 Bargaining power of suppliers
4.2 Bargaining power of buyers
4.3 Threat of substitutes
4.4 Threat of new entrants
4.5 Competitive rivalry
5 Global Digital Business Support System Market, By Component
5.2.1 Managed Services
5.2.2 Professional Services
5.3.1 Sales Management
5.3.2 Product Management
5.3.3 Partner Management
5.3.4 Revenue and Billing Management
5.3.5 Marketing Management
5.3.6 Channel Management
5.3.7 Customer Management
6 Global Digital Business Support System Market, By Enterprise Size
6.2 Large Enterprises
6.3 Small and Medium Enterprises
7 Global Digital Business Support System Market, By Deployment Type
7.2 Private Cloud
7.3 Hybrid Cloud
7.4 Public Cloud
8 Global Digital Business Support System Market, By End User
8.4 Banking, Financial Services and Insurance (BFSI)
8.5 Retail and Consumer Goods
8.6 IT & Telecom
8.10 Financial Services
8.11 Media and Entertainment
9 Global Digital Business Support System Market, By Geography
9.2 North America
9.3.6 Rest of Europe
9.4 Asia Pacific
9.4.5 New Zealand
9.4.6 South Korea
9.4.7 Rest of Asia Pacific
9.5 South America
9.5.4 Rest of South America
9.6 Middle East & Africa
9.6.1 Saudi Arabia
9.6.4 South Africa
9.6.5 Rest of Middle East & Africa
10 Key Developments
10.1 Agreements, Partnerships, Collaborations and Joint Ventures
10.2 Acquisitions & Mergers
10.3 New Product Launch
10.5 Other Key Strategies
11 Company Profiling
11.1 Capgemini SE
11.2 Accenture Plc
11.3 Huawei Technologies Co., Ltd.
11.4 Infosys Limited
11.5 IBM Corporation
11.6 Nokia Corporation
11.7 Oracle Corporation
11.8 Tata Consultancy Services Ltd.
11.9 Amdocs Ltd.
11.10 CSG Systems International, Inc.
11.11 Mahindra Comviva
11.12 Sigma Software
11.13 Optiva, Inc.
11.14 Comviva Technologies Limited
11.17 Sterlite Tech
11.18 NetCracker Technology Corporation
11.19 ZTE Corporation
11.20 Comarch SA
List of Tables
1 Global Digital Business Support System Market Outlook, By Region (2020-2028) ($MN)
2 Global Digital Business Support System Market Outlook, By Component (2020-2028) ($MN)
3 Global Digital Business Support System Market Outlook, By Services (2020-2028) ($MN)
4 Global Digital Business Support System Market Outlook, By Managed Services (2020-2028) ($MN)
5 Global Digital Business Support System Market Outlook, By Professional Services (2020-2028) ($MN)
6 Global Digital Business Support System Market Outlook, By Solutions (2020-2028) ($MN)
7 Global Digital Business Support System Market Outlook, By Sales Management (2020-2028) ($MN)
8 Global Digital Business Support System Market Outlook, By Product Management (2020-2028) ($MN)
9 Global Digital Business Support System Market Outlook, By Partner Management (2020-2028) ($MN)
10 Global Digital Business Support System Market Outlook, By Revenue and Billing Management (2020-2028) ($MN)
11 Global Digital Business Support System Market Outlook, By Marketing Management (2020-2028) ($MN)
12 Global Digital Business Support System Market Outlook, By Channel Management (2020-2028) ($MN)
13 Global Digital Business Support System Market Outlook, By Customer Management (2020-2028) ($MN)
14 Global Digital Business Support System Market Outlook, By Enterprise Size (2020-2028) ($MN)
15 Global Digital Business Support System Market Outlook, By Large Enterprises (2020-2028) ($MN)
16 Global Digital Business Support System Market Outlook, By Small and Medium Enterprises (2020-2028) ($MN)
17 Global Digital Business Support System Market Outlook, By Deployment Type (2020-2028) ($MN)
18 Global Digital Business Support System Market Outlook, By Private Cloud (2020-2028) ($MN)
19 Global Digital Business Support System Market Outlook, By Hybrid Cloud (2020-2028) ($MN)
20 Global Digital Business Support System Market Outlook, By Public Cloud (2020-2028) ($MN)
21 Global Digital Business Support System Market Outlook, By End User (2020-2028) ($MN)
22 Global Digital Business Support System Market Outlook, By Agriculture (2020-2028) ($MN)
23 Global Digital Business Support System Market Outlook, By Manufacturing (2020-2028) ($MN)
24 Global Digital Business Support System Market Outlook, By Banking, Financial Services and Insurance (BFSI) (2020-2028) ($MN)
25 Global Digital Business Support System Market Outlook, By Retail and Consumer Goods (2020-2028) ($MN)
26 Global Digital Business Support System Market Outlook, By IT & Telecom (2020-2028) ($MN)
27 Global Digital Business Support System Market Outlook, By Healthcare (2020-2028) ($MN)
28 Global Digital Business Support System Market Outlook, By Automotive (2020-2028) ($MN)
29 Global Digital Business Support System Market Outlook, By Government (2020-2028) ($MN)
30 Global Digital Business Support System Market Outlook, By Financial Services (2020-2028) ($MN)
31 Global Digital Business Support System Market Outlook, By Media and Entertainment (2020-2028) ($MN)
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.
List of Figures
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