Digital Business Support System Market
PUBLISHED: 2023 ID: SMRC22362
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Digital Business Support System Market

Digital Business Support System Market Forecasts to 2028 - Global Analysis By Component (Services and Solutions), Enterprise Size (Large Enterprises and Small and Medium Enterprises), Deployment Type (Private Cloud, Hybrid Cloud and Public Cloud), End User and By Geography

4.7 (65 reviews)
4.7 (65 reviews)
Published: 2023 ID: SMRC22362

This report covers the impact of COVID-19 on this global market
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Years Covered

2020-2028

Estimated Year Value (2022)

US $4.8 BN

Projected Year Value (2028)

US $10.7 BN

CAGR (2022 - 2028)

14.2%

Regions Covered

North America, Europe, Asia Pacific, South America, and Middle East & Africa

Countries Covered

US, Canada, Mexico, Germany, UK, Italy, France, Spain, Japan, China, India, Australia, New Zealand, South Korea, Rest of Asia Pacific, South America, Argentina, Brazil, Chile, Middle East & Africa, Saudi Arabia, UAE, Qatar, and South Africa

Largest Market

Asia Pacific

Highest Growing Market

North America

 

According to Stratistics MRC, the Global Digital Business Support System Market is accounted for $4.8 billion in 2022 and is expected to reach $10.7 billion by 2028 growing at a CAGR of 14.2% during the forecast period. Digital business support system is a type of platform or solution which provides monitoring and operational benefits to the business enterprises. Business support system includes taking of orders, payment related queries and revenue management of the customers of the businesses. The system provides marketing insights, business operation insights among various other operation management aids to the enterprises enabling them to make informed business decisions regarding the product launches and market expenses.



 

Market Dynamics:

Driver:

Rise in online transactions

The development of ecommerce products, billing & management, and rising web portals providing services in various industries have positively influenced the market. Digitalization supports adoption of newest technologies to know customer lifecycle from ordering, billing to sales and revenue management. Rising online transactions and use of multiple mobile devices, rising digitization trend in the telecom industry are the factors fueling the growth of the market.

Restraint:

Data security and privacy concerns

All the information about employees and employers is stored on the company’s work platform digitally, privacy and security concerns rise. Nowadays, cybercriminals are at their peak, making it increasingly difficult for the company to provide a safe and secure environment for its employees despite all the safety measures they have taken. Thus, these factors are restraining the growth of the market.

Opportunity:

Technological advancements

Furthermore, increase in adoption of traditional business support in the telecom market, new product launches, and growth in the e-commerce sector are expected to create lucrative opportunities for the market. Enabling innovative and personalized offerings, centralizing catalog management, enabling modern use cases are the factors propelling the growth of the market.

Threat:

High cost for implementation

As business processes become increasingly complex and modern business support systems are integrated, it is a time consuming and expensive process to implement the system. The implementation costs as well as the complexity of the digital business support system, the increasing integration of traditional and modern business support system are the main challenges hindering the market expansion.

Covid-19 Impact

The COVID-19 pandemic has severely affected almost all industries across the globe. Further, lockdown enforcements and restrictions on movement of non-essential goods as well as resources in various countries have disrupted the supply chain. The major challenge for the entire global economy is to sustain the business continuity amidst lockdown, social distancing, and other challenges.

The services segment is expected to be the largest during the forecast period

The services segment is estimated to have a lucrative growth, due to the increasing adoption of cloud based business support system solutions and increased demand for associated services. It helps reducing costs, increasing overall revenue and also enhancing the business performance. Hence, these are the aspects fueling the growth of the segment.

The public cloud segment is expected to have the highest CAGR during the forecast period

The public cloud segment is anticipated to witness the fastest CAGR growth during the forecast period, due to facilities provides by the public cloud. By sharing the cloud infrastructure, multiple users can communicate over the internet, facilitating easier connectivity, reducing server maintenance costs, and deploying services more quickly as technology advances. As cloud computing and its services have become increasingly important in the IT industry, the market for has grown significantly.

Region with largest share:

Asia Pacific is projected to hold the largest market share during the forecast period owing to the rising demand for convergent billing system. Adoption of cloud-based services and booming telecommunications sector after the pandemic in Asian countries such as India, Japan, and China are likely to generate more revenue opportunities. Innovations and improved infrastructure for establishing businesses and growth in information & technology services are also driving the market.

Region with highest CAGR:

North America is projected to have the highest CAGR over the forecast period, owing to the adoption of customer management, and bill management. Rising well-developed IT infrastructure and increasing investment in R&D activities which is contributing to development of new technologies, and rising presence of major players operating in this region. Therefore, these factors are boosting the expansion of the region.



 

Key players in the market

Some of the key players profiled in the Digital Business Support System Market include Capgemini SE, Accenture Plc, Huawei Technologies Co., Ltd., Infosys Limited, IBM Corporation, Nokia Corporation, Oracle Corporation, Tata Consultancy Services Ltd., Amdocs Ltd., CSG Systems International, Inc., Mahindra Comviva, Sigma Software, Optiva, Inc., Comviva Technologies Limited, BearingPoint, Cerillion, Sterlite Tech, NetCracker Technology Corporation, ZTE Corporation and Comarch SA.

Key Developments:

In December 2022, Capgemini announced its admission to the Dow Jones Sustainability Index (DJSI) Europe. The DJSI measure the performance of companies selected using 20 environmental, social and governance (ESG) criteria – spanning Climate Strategy, Business Ethics, Innovation Management, through to Talent Attraction & Retention and social reporting.

In September 2022, Nokia announced that it is strengthening its software portfolio in the areas of security, automation, and monetization, with AI binding the portfolio together, in order to better meet its customer needs and expand footprint in its addressable market.

Components Covered:
• Services
• Solutions

Enterprise Sizes Covered:
• Large Enterprises
• Small and Medium Enterprises

Deployment Types Covered:
• Private Cloud
• Hybrid Cloud
• Public Cloud

End Users Covered:
• Agriculture
• Manufacturing
• Banking, Financial Services and Insurance (BFSI)
• Retail and Consumer Goods
• IT & Telecom
• Healthcare
• Automotive
• Government
• Financial Services
• Media and Entertainment

Regions Covered:
• North America
o US
o Canada
o Mexico
• Europe
o Germany
o UK
o Italy
o France
o Spain
o Rest of Europe
• Asia Pacific
o Japan
o China
o India
o Australia
o New Zealand
o South Korea
o Rest of Asia Pacific
• South America
o Argentina
o Brazil
o Chile
o Rest of South America
• Middle East & Africa
o Saudi Arabia
o UAE
o Qatar
o South Africa
o Rest of Middle East & Africa

What our report offers:
- Market share assessments for the regional and country-level segments
- Strategic recommendations for the new entrants
- Covers Market data for the years 2020, 2021, 2022, 2025, and 2028
- Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
- Strategic recommendations in key business segments based on the market estimations
- Competitive landscaping mapping the key common trends
- Company profiling with detailed strategies, financials, and recent developments
- Supply chain trends mapping the latest technological advancements

Free Customization Offerings:
All the customers of this report will be entitled to receive one of the following free customization options:
• Company Profiling
o Comprehensive profiling of additional market players (up to 3)
o SWOT Analysis of key players (up to 3)
• Regional Segmentation
o Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
• Competitive Benchmarking
o Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Table of Contents

1 Executive Summary

2 Preface
2.1 Abstract
2.2 Stake Holders
2.3 Research Scope
2.4 Research Methodology
2.4.1 Data Mining
2.4.2 Data Analysis
2.4.3 Data Validation
2.4.4 Research Approach
2.5 Research Sources
2.5.1 Primary Research Sources
2.5.2 Secondary Research Sources
2.5.3 Assumptions

3 Market Trend Analysis
3.1 Introduction
3.2 Drivers
3.3 Restraints
3.4 Opportunities
3.5 Threats
3.6 End User Analysis
3.7 Emerging Markets
3.8 Impact of Covid-19

4 Porters Five Force Analysis
4.1 Bargaining power of suppliers
4.2 Bargaining power of buyers
4.3 Threat of substitutes
4.4 Threat of new entrants
4.5 Competitive rivalry

5 Global Digital Business Support System Market, By Component
5.1 Introduction
5.2 Services
5.2.1 Managed Services
5.2.2 Professional Services
5.3 Solutions
5.3.1 Sales Management
5.3.2 Product Management
5.3.3 Partner Management
5.3.4 Revenue and Billing Management
5.3.5 Marketing Management
5.3.6 Channel Management
5.3.7 Customer Management

6 Global Digital Business Support System Market, By Enterprise Size
6.1 Introduction
6.2 Large Enterprises
6.3 Small and Medium Enterprises

7 Global Digital Business Support System Market, By Deployment Type
7.1 Introduction
7.2 Private Cloud
7.3 Hybrid Cloud
7.4 Public Cloud

8 Global Digital Business Support System Market, By End User
8.1 Introduction
8.2 Agriculture
8.3 Manufacturing
8.4 Banking, Financial Services and Insurance (BFSI)
8.5 Retail and Consumer Goods
8.6 IT & Telecom
8.7 Healthcare
8.8 Automotive
8.9 Government
8.10 Financial Services
8.11 Media and Entertainment

9 Global Digital Business Support System Market, By Geography
9.1 Introduction
9.2 North America
9.2.1 US
9.2.2 Canada
9.2.3 Mexico
9.3 Europe
9.3.1 Germany
9.3.2 UK
9.3.3 Italy
9.3.4 France
9.3.5 Spain
9.3.6 Rest of Europe
9.4 Asia Pacific
9.4.1 Japan
9.4.2 China
9.4.3 India
9.4.4 Australia
9.4.5 New Zealand
9.4.6 South Korea
9.4.7 Rest of Asia Pacific
9.5 South America
9.5.1 Argentina
9.5.2 Brazil
9.5.3 Chile
9.5.4 Rest of South America
9.6 Middle East & Africa
9.6.1 Saudi Arabia
9.6.2 UAE
9.6.3 Qatar
9.6.4 South Africa
9.6.5 Rest of Middle East & Africa

10 Key Developments
10.1 Agreements, Partnerships, Collaborations and Joint Ventures
10.2 Acquisitions & Mergers
10.3 New Product Launch
10.4 Expansions
10.5 Other Key Strategies

11 Company Profiling
11.1 Capgemini SE
11.2 Accenture Plc
11.3 Huawei Technologies Co., Ltd.
11.4 Infosys Limited
11.5 IBM Corporation
11.6 Nokia Corporation
11.7 Oracle Corporation
11.8 Tata Consultancy Services Ltd.
11.9 Amdocs Ltd.
11.10 CSG Systems International, Inc.
11.11 Mahindra Comviva
11.12 Sigma Software
11.13 Optiva, Inc.
11.14 Comviva Technologies Limited
11.15 BearingPoint
11.16 Cerillion
11.17 Sterlite Tech
11.18 NetCracker Technology Corporation
11.19 ZTE Corporation
11.20 Comarch SA

List of Tables
1 Global Digital Business Support System Market Outlook, By Region (2020-2028) ($MN)
2 Global Digital Business Support System Market Outlook, By Component (2020-2028) ($MN)
3 Global Digital Business Support System Market Outlook, By Services (2020-2028) ($MN)
4 Global Digital Business Support System Market Outlook, By Managed Services (2020-2028) ($MN)
5 Global Digital Business Support System Market Outlook, By Professional Services (2020-2028) ($MN)
6 Global Digital Business Support System Market Outlook, By Solutions (2020-2028) ($MN)
7 Global Digital Business Support System Market Outlook, By Sales Management (2020-2028) ($MN)
8 Global Digital Business Support System Market Outlook, By Product Management (2020-2028) ($MN)
9 Global Digital Business Support System Market Outlook, By Partner Management (2020-2028) ($MN)
10 Global Digital Business Support System Market Outlook, By Revenue and Billing Management (2020-2028) ($MN)
11 Global Digital Business Support System Market Outlook, By Marketing Management (2020-2028) ($MN)
12 Global Digital Business Support System Market Outlook, By Channel Management (2020-2028) ($MN)
13 Global Digital Business Support System Market Outlook, By Customer Management (2020-2028) ($MN)
14 Global Digital Business Support System Market Outlook, By Enterprise Size (2020-2028) ($MN)
15 Global Digital Business Support System Market Outlook, By Large Enterprises (2020-2028) ($MN)
16 Global Digital Business Support System Market Outlook, By Small and Medium Enterprises (2020-2028) ($MN)
17 Global Digital Business Support System Market Outlook, By Deployment Type (2020-2028) ($MN)
18 Global Digital Business Support System Market Outlook, By Private Cloud (2020-2028) ($MN)
19 Global Digital Business Support System Market Outlook, By Hybrid Cloud (2020-2028) ($MN)
20 Global Digital Business Support System Market Outlook, By Public Cloud (2020-2028) ($MN)
21 Global Digital Business Support System Market Outlook, By End User (2020-2028) ($MN)
22 Global Digital Business Support System Market Outlook, By Agriculture (2020-2028) ($MN)
23 Global Digital Business Support System Market Outlook, By Manufacturing (2020-2028) ($MN)
24 Global Digital Business Support System Market Outlook, By Banking, Financial Services and Insurance (BFSI) (2020-2028) ($MN)
25 Global Digital Business Support System Market Outlook, By Retail and Consumer Goods (2020-2028) ($MN)
26 Global Digital Business Support System Market Outlook, By IT & Telecom (2020-2028) ($MN)
27 Global Digital Business Support System Market Outlook, By Healthcare (2020-2028) ($MN)
28 Global Digital Business Support System Market Outlook, By Automotive (2020-2028) ($MN)
29 Global Digital Business Support System Market Outlook, By Government (2020-2028) ($MN)
30 Global Digital Business Support System Market Outlook, By Financial Services (2020-2028) ($MN)
31 Global Digital Business Support System Market Outlook, By Media and Entertainment (2020-2028) ($MN)

Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.

List of Figures

RESEARCH METHODOLOGY


Research Methodology

We at Stratistics opt for an extensive research approach which involves data mining, data validation, and data analysis. The various research sources include in-house repository, secondary research, competitor’s sources, social media research, client internal data, and primary research.

Our team of analysts prefers the most reliable and authenticated data sources in order to perform the comprehensive literature search. With access to most of the authenticated data bases our team highly considers the best mix of information through various sources to obtain extensive and accurate analysis.

Each report takes an average time of a month and a team of 4 industry analysts. The time may vary depending on the scope and data availability of the desired market report. The various parameters used in the market assessment are standardized in order to enhance the data accuracy.

Data Mining

The data is collected from several authenticated, reliable, paid and unpaid sources and is filtered depending on the scope & objective of the research. Our reports repository acts as an added advantage in this procedure. Data gathering from the raw material suppliers, distributors and the manufacturers is performed on a regular basis, this helps in the comprehensive understanding of the products value chain. Apart from the above mentioned sources the data is also collected from the industry consultants to ensure the objective of the study is in the right direction.

Market trends such as technological advancements, regulatory affairs, market dynamics (Drivers, Restraints, Opportunities and Challenges) are obtained from scientific journals, market related national & international associations and organizations.

Data Analysis

From the data that is collected depending on the scope & objective of the research the data is subjected for the analysis. The critical steps that we follow for the data analysis include:

  • Product Lifecycle Analysis
  • Competitor analysis
  • Risk analysis
  • Porters Analysis
  • PESTEL Analysis
  • SWOT Analysis

The data engineering is performed by the core industry experts considering both the Marketing Mix Modeling and the Demand Forecasting. The marketing mix modeling makes use of multiple-regression techniques to predict the optimal mix of marketing variables. Regression factor is based on a number of variables and how they relate to an outcome such as sales or profits.


Data Validation

The data validation is performed by the exhaustive primary research from the expert interviews. This includes telephonic interviews, focus groups, face to face interviews, and questionnaires to validate our research from all aspects. The industry experts we approach come from the leading firms, involved in the supply chain ranging from the suppliers, distributors to the manufacturers and consumers so as to ensure an unbiased analysis.

We are in touch with more than 15,000 industry experts with the right mix of consultants, CEO's, presidents, vice presidents, managers, experts from both supply side and demand side, executives and so on.

The data validation involves the primary research from the industry experts belonging to:

  • Leading Companies
  • Suppliers & Distributors
  • Manufacturers
  • Consumers
  • Industry/Strategic Consultants

Apart from the data validation the primary research also helps in performing the fill gap research, i.e. providing solutions for the unmet needs of the research which helps in enhancing the reports quality.


For more details about research methodology, kindly write to us at info@strategymrc.com

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