Internet Protocol Ip Telephony And Unified Communications As A Service Market
Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market Forecasts to 2030 - Global Analysis By Component (Hardware, Software and Services), Deployment Mode, Enterprise Size, End User and By Geography
According to Stratistics MRC, the Global Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market is growing at a CAGR of 10.5% during the forecast period. IP Telephony refers to the use of IP to transmit voice communications over the internet, allowing users to make calls via the internet instead of traditional phone lines. It enhances flexibility and scalability in communication systems. Unified Communications as-a-Service (UCaaS) is a cloud-based service that integrates various communication tools, including voice, video, messaging, and collaboration platforms, into a single solution. UCaaS allows organizations to streamline their communication processes, improve collaboration, and reduce costs associated with maintaining on-premises infrastructure.
According to Bitglass research, 85% of businesses allow employees and partners to use BYOD (bring your own device) environments.
Market Dynamics:
Driver:
Increased demand for flexible work arrangements
As businesses embrace remote and hybrid work models, the need for seamless connectivity, collaboration, and real-time communication becomes paramount. UCaaS platforms offer features like video conferencing, instant messaging, and file sharing, enabling teams to work efficiently regardless of location. This flexibility enhances employee productivity and engagement while reducing overhead costs associated with traditional telephony systems. Consequently, organizations are increasingly investing in UCaaS to support their evolving workforce needs which thereby propelled the market expansion.
Restraint:
Initial transition challenges
Initial transition challenges in IP telephony and unified communications as-a-service (UCaaS) arise from the complexities of migrating from traditional systems, requiring careful planning and execution. Additionally, employees need training to adapt to new platforms, which can cause resistance and slow down adoption. These challenges can result in increased costs, extended timelines, and potential service outages, ultimately hampering market growth.
Opportunity:
Innovations in AI, machine learning, & integration capabilities
AI-powered features like automated call routing, voice recognition, and sentiment analysis streamline communication processes, enabling businesses to respond quickly and effectively to customer needs. Machine learning algorithms analyze usage patterns, helping organizations optimize resource allocation and enhance decision-making. Additionally, seamless integration capabilities allow UCaaS platforms to connect with existing enterprise applications, such as CRM and project management tools, fostering collaboration and ensuring a cohesive workflow. These advancements drive market growth by delivering value and improving productivity.
Threat:
Security concerns
Security concerns in IP Telephony and UCaaS stem from the risk of data breaches, unauthorized access, and cyberattacks, as sensitive communication data is transmitted over the internet. These vulnerabilities can lead to loss of confidential information and disruption of services, making organizations hesitant to adopt cloud-based solutions. As a result, businesses may delay or avoid migrating to UCaaS, hindering market growth and limiting the overall adoption of innovative communication technologies.
Covid-19 Impact
The covid-19 pandemic significantly accelerated the adoption of IP Telephony and Unified Communications as-a-Service (UCaaS) market. As remote work became the norm, businesses increasingly relied on cloud-based communication tools to maintain operations, enhance collaboration, and ensure seamless connectivity. This shift drove a surge in demand for UCaaS solutions, leading to investments in digital infrastructure. The need for scalable, flexible communication systems also prompted companies to transition from traditional telephony to IP-based solutions, resulting in substantial market growth.
The large enterprises segment is expected to be the largest during the forecast period
The large enterprises segment is predicted to secure the largest market share throughout the forecast period. In large enterprises, IP Telephony and Unified Communications as-a-Service (UCaaS) applications facilitate seamless communication and collaboration across diverse teams and locations. These solutions enable features like video conferencing, instant messaging, and integrated voice services, enhancing productivity and streamlining workflows. UCaaS allows for easy scalability to accommodate growing employee bases and evolving business needs
The retail segment is expected to have the highest CAGR during the forecast period
The retail segment is anticipated to witness the highest CAGR during the forecast period due to its enhanced customer engagement and streamline operations. Retailers leverage these technologies for real-time communication among staff, enabling efficient coordination and improved customer service. Additionally, UCaaS solutions integrate with customer relationship management (CRM) systems, allowing retailers to personalize services and respond quickly to customer inquiries, ultimately driving sales and loyalty.
Region with largest share:
Asia Pacific is expected to register the largest market share during the forecast period driven by increasing digital transformation initiatives and the rise of remote work. The region's expanding internet penetration and technological advancements further propel this trend. Additionally, government initiatives promoting smart city development and investments in telecommunications infrastructure support the market's expansion. Key players in the region such as Nokia Corporation, Huawei Technologies, Avaya Holdings Corp. etc are focusing on innovative features to cater to diverse business needs, fostering competitive dynamics in the region.
Region with highest CAGR:
North America is projected to witness the highest CAGR over the forecast period fuelled by the increasing demand for flexible communication solutions and remote work arrangements. The presence of major technology companies and start-ups in the region further stimulates innovation and competition. Additionally, the growing emphasis on digital transformation and the integration of artificial intelligence in communication tools are driving market growth, making North America a key player in the global UCaaS landscape.
Key players in the market
Some of the key players profiled in the Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market include Microsoft, Cisco Systems, Broadvoice, Windstream, Masergy, Tata Communications, RingCentral, Mitel Networks, Avaya, Zoom Video Communications, GoTo, 8x8 Inc., Vonage, Fuze, Nokia Corporation, LogMeIn, NEC Corporation and Alcatel-Lucent Enterprise.
Key Developments:
In October 2024, Zoom introduced significant enhancements to its UCaaS (Unified Communications as-a-Service) offerings with the Zoom One platform. This all-in-one solution seamlessly integrates phone, messaging, and video conferencing into a single unified platform, making it easier for businesses to manage communications.
In November 22, 2021, Tata Communications launched the GlobalRapide platform, a comprehensive managed Unified Communications as a Service (UCaaS) solution designed for enterprises seeking to enhance their communication infrastructure. This new offering aims to provide a cloud-driven, efficient, and secure communication experience by facilitating global Session Initiation Protocol (SIP) connectivity.
Components Covered:
• Hardware
• Software
• Services
Deployment Modes Covered:
• Cloud-Based
• On-Premise
Enterprise Sizes Covered:
• Small & Medium-Sized Enterprises (SMEs)
• Large Enterprises
End Users Covered:
• IT & Telecom
• Banking, Financial Services, and Insurance (BFSI)
• Healthcare
• Retail
• Government
• Education
• Manufacturing
• Other End Users
Regions Covered:
• North America
o US
o Canada
o Mexico
• Europe
o Germany
o UK
o Italy
o France
o Spain
o Rest of Europe
• Asia Pacific
o Japan
o China
o India
o Australia
o New Zealand
o South Korea
o Rest of Asia Pacific
• South America
o Argentina
o Brazil
o Chile
o Rest of South America
• Middle East & Africa
o Saudi Arabia
o UAE
o Qatar
o South Africa
o Rest of Middle East & Africa
What our report offers:
- Market share assessments for the regional and country-level segments
- Strategic recommendations for the new entrants
- Covers Market data for the years 2022, 2023, 2024, 2026, and 2030
- Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
- Strategic recommendations in key business segments based on the market estimations
- Competitive landscaping mapping the key common trends
- Company profiling with detailed strategies, financials, and recent developments
- Supply chain trends mapping the latest technological advancements
Free Customization Offerings:
All the customers of this report will be entitled to receive one of the following free customization options:
• Company Profiling
o Comprehensive profiling of additional market players (up to 3)
o SWOT Analysis of key players (up to 3)
• Regional Segmentation
o Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
• Competitive Benchmarking
o Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances
Table of Contents
1 Executive Summary
2 Preface
2.1 Abstract
2.2 Stake Holders
2.3 Research Scope
2.4 Research Methodology
2.4.1 Data Mining
2.4.2 Data Analysis
2.4.3 Data Validation
2.4.4 Research Approach
2.5 Research Sources
2.5.1 Primary Research Sources
2.5.2 Secondary Research Sources
2.5.3 Assumptions
3 Market Trend Analysis
3.1 Introduction
3.2 Drivers
3.3 Restraints
3.4 Opportunities
3.5 Threats
3.6 End User Analysis
3.7 Emerging Markets
3.8 Impact of Covid-19
4 Porters Five Force Analysis
4.1 Bargaining power of suppliers
4.2 Bargaining power of buyers
4.3 Threat of substitutes
4.4 Threat of new entrants
4.5 Competitive rivalry
5 Global Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market, By Component
5.1 Introduction
5.2 Hardware
5.2.1 IP Phones
5.2.2 VoIP Gateways
5.2.3 Session Border Controllers (SBC)
5.2.4 Conferencing Devices
5.3 Software
5.3.1 Unified Messaging Software
5.3.2 Video & Web Conferencing Software
5.3.3 Collaboration Platforms
5.3.4 Contact Center Solutions
5.3.5 Voice over IP (VoIP) Software
5.4 Services
5.4.1 Managed Services
5.4.2 Professional Services
5.4.3 Training & Education
6 Global Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market, By Deployment Mode
6.1 Introduction
6.2 Cloud-Based
6.3 On-Premise
7 Global Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market, By Enterprise Size
7.1 Introduction
7.2 Small & Medium-Sized Enterprises (SMEs)
7.3 Large Enterprises
8 Global Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market, By End User
8.1 Introduction
8.2 IT & Telecom
8.3 Banking, Financial Services, and Insurance (BFSI)
8.4 Healthcare
8.5 Retail
8.6 Government
8.7 Education
8.8 Manufacturing
8.9 Other End Users
9 Global Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market, By Geography
9.1 Introduction
9.2 North America
9.2.1 US
9.2.2 Canada
9.2.3 Mexico
9.3 Europe
9.3.1 Germany
9.3.2 UK
9.3.3 Italy
9.3.4 France
9.3.5 Spain
9.3.6 Rest of Europe
9.4 Asia Pacific
9.4.1 Japan
9.4.2 China
9.4.3 India
9.4.4 Australia
9.4.5 New Zealand
9.4.6 South Korea
9.4.7 Rest of Asia Pacific
9.5 South America
9.5.1 Argentina
9.5.2 Brazil
9.5.3 Chile
9.5.4 Rest of South America
9.6 Middle East & Africa
9.6.1 Saudi Arabia
9.6.2 UAE
9.6.3 Qatar
9.6.4 South Africa
9.6.5 Rest of Middle East & Africa
10 Key Developments
10.1 Agreements, Partnerships, Collaborations and Joint Ventures
10.2 Acquisitions & Mergers
10.3 New Product Launch
10.4 Expansions
10.5 Other Key Strategies
11 Company Profiling
11.1 Microsoft
11.2 Cisco Systems
11.3 Broadvoice
11.4 Windstream
11.5 Masergy
11.6 Tata Communications
11.7 RingCentral
11.8 Mitel Networks
11.9 Avaya
11.10 Zoom Video Communications
11.11 GoTo
11.12 8x8 Inc.
11.13 Vonage
11.14 Fuze
11.15 Nokia Corporation
11.16 LogMeIn
11.17 NEC Corporation
11.18 Alcatel-Lucent Enterprise
List of Tables
1 Global Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market Outlook, By Region (2022-2030) ($MN)
2 Global Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market Outlook, By Component (2022-2030) ($MN)
3 Global Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market Outlook, By Hardware (2022-2030) ($MN)
4 Global Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market Outlook, By IP Phones (2022-2030) ($MN)
5 Global Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market Outlook, By VoIP Gateways (2022-2030) ($MN)
6 Global Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market Outlook, By Session Border Controllers (SBC) (2022-2030) ($MN)
7 Global Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market Outlook, By Conferencing Devices (2022-2030) ($MN)
8 Global Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market Outlook, By Software (2022-2030) ($MN)
9 Global Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market Outlook, By Unified Messaging Software (2022-2030) ($MN)
10 Global Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market Outlook, By Video & Web Conferencing Software (2022-2030) ($MN)
11 Global Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market Outlook, By Collaboration Platforms (2022-2030) ($MN)
12 Global Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market Outlook, By Contact Center Solutions (2022-2030) ($MN)
13 Global Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market Outlook, By Voice over IP (VoIP) Software (2022-2030) ($MN)
14 Global Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market Outlook, By Services (2022-2030) ($MN)
15 Global Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market Outlook, By Managed Services (2022-2030) ($MN)
16 Global Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market Outlook, By Professional Services (2022-2030) ($MN)
17 Global Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market Outlook, By Training & Education (2022-2030) ($MN)
18 Global Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market Outlook, By Deployment Mode (2022-2030) ($MN)
19 Global Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market Outlook, By Cloud-Based (2022-2030) ($MN)
20 Global Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market Outlook, By On-Premise (2022-2030) ($MN)
21 Global Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market Outlook, By Enterprise Size (2022-2030) ($MN)
22 Global Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market Outlook, By Small & Medium-Sized Enterprises (SMEs) (2022-2030) ($MN)
23 Global Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market Outlook, By Large Enterprises (2022-2030) ($MN)
24 Global Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market Outlook, By End User (2022-2030) ($MN)
25 Global Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market Outlook, By IT & Telecom (2022-2030) ($MN)
26 Global Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market Outlook, By Banking, Financial Services, and Insurance (BFSI) (2022-2030) ($MN)
27 Global Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market Outlook, By Healthcare (2022-2030) ($MN)
28 Global Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market Outlook, By Retail (2022-2030) ($MN)
29 Global Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market Outlook, By Government (2022-2030) ($MN)
30 Global Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market Outlook, By Education (2022-2030) ($MN)
31 Global Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market Outlook, By Manufacturing (2022-2030) ($MN)
32 Global Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market Outlook, By Other End Users (2022-2030) ($MN)
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.
List of Figures
RESEARCH METHODOLOGY
We at ‘Stratistics’ opt for an extensive research approach which involves data mining, data validation, and data analysis. The various research sources include in-house repository, secondary research, competitor’s sources, social media research, client internal data, and primary research.
Our team of analysts prefers the most reliable and authenticated data sources in order to perform the comprehensive literature search. With access to most of the authenticated data bases our team highly considers the best mix of information through various sources to obtain extensive and accurate analysis.
Each report takes an average time of a month and a team of 4 industry analysts. The time may vary depending on the scope and data availability of the desired market report. The various parameters used in the market assessment are standardized in order to enhance the data accuracy.
Data Mining
The data is collected from several authenticated, reliable, paid and unpaid sources and is filtered depending on the scope & objective of the research. Our reports repository acts as an added advantage in this procedure. Data gathering from the raw material suppliers, distributors and the manufacturers is performed on a regular basis, this helps in the comprehensive understanding of the products value chain. Apart from the above mentioned sources the data is also collected from the industry consultants to ensure the objective of the study is in the right direction.
Market trends such as technological advancements, regulatory affairs, market dynamics (Drivers, Restraints, Opportunities and Challenges) are obtained from scientific journals, market related national & international associations and organizations.
Data Analysis
From the data that is collected depending on the scope & objective of the research the data is subjected for the analysis. The critical steps that we follow for the data analysis include:
- Product Lifecycle Analysis
- Competitor analysis
- Risk analysis
- Porters Analysis
- PESTEL Analysis
- SWOT Analysis
The data engineering is performed by the core industry experts considering both the Marketing Mix Modeling and the Demand Forecasting. The marketing mix modeling makes use of multiple-regression techniques to predict the optimal mix of marketing variables. Regression factor is based on a number of variables and how they relate to an outcome such as sales or profits.
Data Validation
The data validation is performed by the exhaustive primary research from the expert interviews. This includes telephonic interviews, focus groups, face to face interviews, and questionnaires to validate our research from all aspects. The industry experts we approach come from the leading firms, involved in the supply chain ranging from the suppliers, distributors to the manufacturers and consumers so as to ensure an unbiased analysis.
We are in touch with more than 15,000 industry experts with the right mix of consultants, CEO's, presidents, vice presidents, managers, experts from both supply side and demand side, executives and so on.
The data validation involves the primary research from the industry experts belonging to:
- Leading Companies
- Suppliers & Distributors
- Manufacturers
- Consumers
- Industry/Strategic Consultants
Apart from the data validation the primary research also helps in performing the fill gap research, i.e. providing solutions for the unmet needs of the research which helps in enhancing the reports quality.
For more details about research methodology, kindly write to us at info@strategymrc.com
Frequently Asked Questions
In case of any queries regarding this report, you can contact the customer service by filing the “Inquiry Before Buy” form available on the right hand side. You may also contact us through email: info@strategymrc.com or phone: +1-301-202-5929
Yes, the samples are available for all the published reports. You can request them by filling the “Request Sample” option available in this page.
Yes, you can request a sample with your specific requirements. All the customized samples will be provided as per the requirement with the real data masked.
All our reports are available in Digital PDF format. In case if you require them in any other formats, such as PPT, Excel etc you can submit a request through “Inquiry Before Buy” form available on the right hand side. You may also contact us through email: info@strategymrc.com or phone: +1-301-202-5929
We offer a free 15% customization with every purchase. This requirement can be fulfilled for both pre and post sale. You may send your customization requirements through email at info@strategymrc.com or call us on +1-301-202-5929.
We have 3 different licensing options available in electronic format.
- Single User Licence: Allows one person, typically the buyer, to have access to the ordered product. The ordered product cannot be distributed to anyone else.
- 2-5 User Licence: Allows the ordered product to be shared among a maximum of 5 people within your organisation.
- Corporate License: Allows the product to be shared among all employees of your organisation regardless of their geographical location.
All our reports are typically be emailed to you as an attachment.
To order any available report you need to register on our website. The payment can be made either through CCAvenue or PayPal payments gateways which accept all international cards.
We extend our support to 6 months post sale. A post sale customization is also provided to cover your unmet needs in the report.
Request Customization
We provide a free 15% customization on every purchase. This requirement can be fulfilled for both pre and post sale. You may send your customization requirements through email at info@strategymrc.com or call us on +1-301-202-5929.
Note: This customization is absolutely free until it falls under the 15% bracket. If your requirement exceeds this a feasibility check will be performed. Post that, a quote will be provided along with the timelines.
WHY CHOOSE US ?
Assured Quality
Best in class reports with high standard of research integrity
24X7 Research Support
Continuous support to ensure the best customer experience.
Free Customization
Adding more values to your product of interest.
Safe & Secure Access
Providing a secured environment for all online transactions.
Trusted by 600+ Brands
Serving the most reputed brands across the world.
