Salesforce Consulting Service Market
Salesforce Consulting Service Market Forecasts to 2030 - Global Analysis By Service Type (Implementation Services, Consulting Services, Managed Services, Training and Support and Other Service Types), Deployment Type, Consulting Engagement Model, End User and By Geography
According to Stratistics MRC, the Global Salesforce Consulting Service Market is accounted for $18.52 billion in 2024 and is expected to reach $55.61 billion by 2030 growing at a CAGR of 16.2% during the forecast period. Salesforce Consulting Services help organizations optimize their use of Salesforce's Customer Relationship Management (CRM) platform. Consultants assess business needs, design tailored solutions, implement Salesforce features, and provide training and support to ensure successful adoption and utilization. The goal is to enhance business processes, improve customer engagement, and drive growth by leveraging Salesforce’s capabilities effectively. These services are crucial for maximizing ROI and achieving strategic objectives with Salesforce.
According to Accounting Today survey, 78% of small businesses want a consultant who’s a trusted advisor.
Market Dynamics:
Driver:
Increasing demand for CRM solutions
As businesses recognize the need for effective customer relationship management to enhance sales, marketing, and customer service, they turn to consultants for tailored solutions, integrations, and training. This demand for customization and support accelerates the market for Salesforce consulting services, as firms look to leverage Salesforce's capabilities to gain competitive advantages, streamline operations, and improve customer engagement. Consequently, the market expands as more businesses invest in expert guidance for Salesforce adoption and optimization.
Restraint:
Complexity of salesforce solutions
The complexity of salesforce solutions arises from their extensive features and customization options, which can overwhelm users and organizations. This complexity hampers the Salesforce Consulting Service Market by increasing implementation time and costs, leading to potential project delays and resource allocation issues. Businesses may hesitate to adopt Salesforce due to the perceived challenges, resulting in a slower growth rate for consulting services. Moreover, the need for skilled consultants to navigate this complexity further constrains market expansion, limiting accessible expertise.
Opportunity:
Growing investments in digital transformation
Businesses are depending progressively more on consulting services for salesforce implementation, customisation, and optimisation as they look to take use of the platform's extensive CRM features. Businesses can improve data management, increase customer satisfaction, and streamline operations with the help of these services. Moreover, as cloud-based solutions become more prevalent and flexible business tactics become more crucial, professional advice is even more crucial for navigating salesforce's intricate ecosystem and, in the end, driving market expansion as companies compete in the digital age.
Threat:
High implementation costs
High implementation costs in salesforce consulting services arise from the complexity of customization, integration, and training required for optimal use. These expenses can deter small and medium-sized enterprises from investing in Salesforce, limiting market growth. The financial burden of consulting fees, coupled with ongoing maintenance and support costs, can be prohibitive, reducing the overall adoption rate and impeding market expansion. As a result, the high costs create barriers for broader market penetration and growth.
Covid-19 Impact
Covid-19 accelerated the adoption of digital technologies, significantly boosting the Salesforce Consulting Service market. The pandemic increased demand for remote work solutions, CRM systems, and digital transformation to adapt to changing business environments. Organizations sought Salesforce consulting to streamline operations, enhance customer engagement, and ensure business continuity. However, the pandemic also posed challenges, such as disrupted consulting services and budget constraints for some businesses, affecting market dynamics.
The project-based consulting segment is expected to be the largest during the forecast period
The project-based consulting segment is estimated to have a lucrative growth. In project-based consulting, salesforce consulting services focus on delivering customized solutions for specific, time-bound projects. Consultants work to design, implement, and optimize salesforce systems tailored to project requirements, such as system migrations, integrations, or new feature rollouts. This approach allows businesses to address immediate needs and achieve targeted outcomes efficiently within defined project parameters.
The large enterprises segment is expected to have the highest CAGR during the forecast period
The large enterprises segment is anticipated to witness the highest CAGR growth during the forecast period. Salesforce consulting services for large enterprises focus on optimizing complex CRM implementations, including system customization, integration with existing platforms, and advanced analytics. They also provide strategic guidance to align Salesforce features with business goals, support user adoption, and ensure data security and compliance. This tailored approach helps large enterprises maximize the value of their Salesforce investments.
Region with largest share:
In the Asia-Pacific region, the salesforce consulting service market is expanding rapidly due to increasing digital transformation initiatives and growing demand for advanced CRM solutions. Businesses across diverse sectors are adopting Salesforce to enhance customer engagement and streamline operations. The market is driven by the region's booming technology sector, rising investments in IT infrastructure, and a shift towards data-driven decision-making.
Region with highest CAGR:
In North America, the Salesforce Consulting Service market is robust and growing, driven by high demand for advanced CRM solutions and digital transformation. Organizations across various industries are leveraging Salesforce to improve customer relationships, streamline processes, and gain data insights. The region's mature technology landscape, strong IT infrastructure, and significant investments in digital solutions fuel this growth.
Key players in the market
Some of the key players profiled in the Salesforce Consulting Service Market include Deloitte, Accenture, Capgemini, Cognizant, IBM, Salesforce Inc., Ernst & Young, Infosys, TCS, Wipro, Veeva Systems, Slalom Consulting, Appirio, Bluewolf, Traction on Demand and NetSuite.
Key Developments:
In March 2024, Salesforce announced the general availability of Pro Suite, a flexible, scalable, all-in-one offering to help small businesses get started and scale on the #1 AI CRM. Powered by Salesforce’s Einstein 1 Platform and Data Cloud, Pro Suite helps customers grow their operations with one ready-to-use and easy-to-implement solution.
In September 2022, Deloitte Digital announced the rollout of Wave, a free training program which will expand on its commitment with Salesforce to help create more diverse workforces and launch career paths for racially and ethnically diverse individuals. The global training program, debuting first in the U.S. and expanding to the U.K. and other regions, will provide hands-on training opportunities that help bridge the gap between credentials and job offer extensions.
Service Types Covered:
• Implementation Services
• Consulting Services
• Managed Services
• Training and Support
• Other Service Types
Deployment Types Covered:
• Cloud-Based
• On-Premises
Consulting Engagement Models Covered:
• Project-Based Consulting
• Retainer-Based Consulting
• Time and Materials-Based Consulting
• Other Consulting Engagement Models
End Users Covered:
• Small & Medium-Sized Enterprises
• Large Enterprises
Regions Covered:
• North America
o US
o Canada
o Mexico
• Europe
o Germany
o UK
o Italy
o France
o Spain
o Rest of Europe
• Asia Pacific
o Japan
o China
o India
o Australia
o New Zealand
o South Korea
o Rest of Asia Pacific
• South America
o Argentina
o Brazil
o Chile
o Rest of South America
• Middle East & Africa
o Saudi Arabia
o UAE
o Qatar
o South Africa
o Rest of Middle East & Africa
What our report offers:
- Market share assessments for the regional and country-level segments
- Strategic recommendations for the new entrants
- Covers Market data for the years 2022, 2023, 2024, 2026, and 2030
- Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
- Strategic recommendations in key business segments based on the market estimations
- Competitive landscaping mapping the key common trends
- Company profiling with detailed strategies, financials, and recent developments
- Supply chain trends mapping the latest technological advancements
Free Customization Offerings:
All the customers of this report will be entitled to receive one of the following free customization options:
• Company Profiling
o Comprehensive profiling of additional market players (up to 3)
o SWOT Analysis of key players (up to 3)
• Regional Segmentation
o Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
• Competitive Benchmarking
o Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances
Table of Contents
1 Executive Summary
2 Preface
2.1 Abstract
2.2 Stake Holders
2.3 Research Scope
2.4 Research Methodology
2.4.1 Data Mining
2.4.2 Data Analysis
2.4.3 Data Validation
2.4.4 Research Approach
2.5 Research Sources
2.5.1 Primary Research Sources
2.5.2 Secondary Research Sources
2.5.3 Assumptions
3 Market Trend Analysis
3.1 Introduction
3.2 Drivers
3.3 Restraints
3.4 Opportunities
3.5 Threats
3.6 End User Analysis
3.7 Emerging Markets
3.8 Impact of Covid-19
4 Porters Five Force Analysis
4.1 Bargaining power of suppliers
4.2 Bargaining power of buyers
4.3 Threat of substitutes
4.4 Threat of new entrants
4.5 Competitive rivalry
5 Global Salesforce Consulting Service Market, By Service Type
5.1 Introduction
5.2 Implementation Services
5.2.1 Setup & Configuration
5.2.2 Custom Development
5.3 Consulting Services
5.3.1 Strategy & Planning
5.3.2 Process Optimization
5.3.3 Customer Relationship Management Strategy
5.4 Managed Services
5.4.1 Ongoing Support & Maintenance
5.4.2 Managed Administration
5.4.3 Performance Monitoring
5.5 Training and Support
5.5.1 User Training
5.5.2 Technical Support
5.5.3 Change Management
5.6 Other Service Types
6 Global Salesforce Consulting Service Market, By Deployment Type
6.1 Introduction
6.2 Cloud-Based
6.2.1 Sales Cloud
6.2.2 Service Cloud
6.2.3 Marketing Cloud
6.2.4 Commerce Cloud
6.2.5 Community Cloud
6.2.6 Analytics Cloud
6.2.7 AppExchange Solutions
6.3 On-Premises
7 Global Salesforce Consulting Service Market, By Consulting Engagement Model
7.1 Introduction
7.2 Project-Based Consulting
7.3 Retainer-Based Consulting
7.4 Time and Materials-Based Consulting
7.5 Other Consulting Engagement Models
8 Global Salesforce Consulting Service Market, By End User
8.1 Introduction
8.2 Small & Medium-Sized Enterprises
8.3 Large Enterprises
9 Global Salesforce Consulting Service Market, By Geography
9.1 Introduction
9.2 North America
9.2.1 US
9.2.2 Canada
9.2.3 Mexico
9.3 Europe
9.3.1 Germany
9.3.2 UK
9.3.3 Italy
9.3.4 France
9.3.5 Spain
9.3.6 Rest of Europe
9.4 Asia Pacific
9.4.1 Japan
9.4.2 China
9.4.3 India
9.4.4 Australia
9.4.5 New Zealand
9.4.6 South Korea
9.4.7 Rest of Asia Pacific
9.5 South America
9.5.1 Argentina
9.5.2 Brazil
9.5.3 Chile
9.5.4 Rest of South America
9.6 Middle East & Africa
9.6.1 Saudi Arabia
9.6.2 UAE
9.6.3 Qatar
9.6.4 South Africa
9.6.5 Rest of Middle East & Africa
10 Key Developments
10.1 Agreements, Partnerships, Collaborations and Joint Ventures
10.2 Acquisitions & Mergers
10.3 New Product Launch
10.4 Expansions
10.5 Other Key Strategies
11 Company Profiling
11.1 Deloitte
11.2 Accenture
11.3 Capgemini
11.4 Cognizant
11.5 IBM
11.6 Salesforce Inc.
11.7 Ernst & Young
11.8 Infosys
11.9 TCS
11.10 Wipro
11.11 Veeva Systems
11.12 Slalom Consulting
11.13 Appirio
11.14 Bluewolf
11.15 Traction on Demand
11.16 NetSuite
List of Tables
1 Global Salesforce Consulting Service Market Outlook, By Region (2022-2030) ($MN)
2 Global Salesforce Consulting Service Market Outlook, By Service Type (2022-2030) ($MN)
3 Global Salesforce Consulting Service Market Outlook, By Implementation Services (2022-2030) ($MN)
4 Global Salesforce Consulting Service Market Outlook, By Setup & Configuration (2022-2030) ($MN)
5 Global Salesforce Consulting Service Market Outlook, By Custom Development (2022-2030) ($MN)
6 Global Salesforce Consulting Service Market Outlook, By Consulting Services (2022-2030) ($MN)
7 Global Salesforce Consulting Service Market Outlook, By Strategy & Planning (2022-2030) ($MN)
8 Global Salesforce Consulting Service Market Outlook, By Process Optimization (2022-2030) ($MN)
9 Global Salesforce Consulting Service Market Outlook, By Customer Relationship Management Strategy (2022-2030) ($MN)
10 Global Salesforce Consulting Service Market Outlook, By Managed Services (2022-2030) ($MN)
11 Global Salesforce Consulting Service Market Outlook, By Ongoing Support & Maintenance (2022-2030) ($MN)
12 Global Salesforce Consulting Service Market Outlook, By Managed Administration (2022-2030) ($MN)
13 Global Salesforce Consulting Service Market Outlook, By Performance Monitoring (2022-2030) ($MN)
14 Global Salesforce Consulting Service Market Outlook, By Training and Support (2022-2030) ($MN)
15 Global Salesforce Consulting Service Market Outlook, By User Training (2022-2030) ($MN)
16 Global Salesforce Consulting Service Market Outlook, By Technical Support (2022-2030) ($MN)
17 Global Salesforce Consulting Service Market Outlook, By Change Management (2022-2030) ($MN)
18 Global Salesforce Consulting Service Market Outlook, By Other Service Types (2022-2030) ($MN)
19 Global Salesforce Consulting Service Market Outlook, By Deployment Type (2022-2030) ($MN)
20 Global Salesforce Consulting Service Market Outlook, By Cloud-Based (2022-2030) ($MN)
21 Global Salesforce Consulting Service Market Outlook, By Sales Cloud (2022-2030) ($MN)
22 Global Salesforce Consulting Service Market Outlook, By Service Cloud (2022-2030) ($MN)
23 Global Salesforce Consulting Service Market Outlook, By Marketing Cloud (2022-2030) ($MN)
24 Global Salesforce Consulting Service Market Outlook, By Commerce Cloud (2022-2030) ($MN)
25 Global Salesforce Consulting Service Market Outlook, By Community Cloud (2022-2030) ($MN)
26 Global Salesforce Consulting Service Market Outlook, By Analytics Cloud (2022-2030) ($MN)
27 Global Salesforce Consulting Service Market Outlook, By AppExchange Solutions (2022-2030) ($MN)
28 Global Salesforce Consulting Service Market Outlook, By On-Premises (2022-2030) ($MN)
29 Global Salesforce Consulting Service Market Outlook, By Consulting Engagement Model (2022-2030) ($MN)
30 Global Salesforce Consulting Service Market Outlook, By Project-Based Consulting (2022-2030) ($MN)
31 Global Salesforce Consulting Service Market Outlook, By Retainer-Based Consulting (2022-2030) ($MN)
32 Global Salesforce Consulting Service Market Outlook, By Time and Materials-Based Consulting (2022-2030) ($MN)
33 Global Salesforce Consulting Service Market Outlook, By Other Consulting Engagement Models (2022-2030) ($MN)
34 Global Salesforce Consulting Service Market Outlook, By End User (2022-2030) ($MN)
35 Global Salesforce Consulting Service Market Outlook, By Small & Medium-Sized Enterprises (2022-2030) ($MN)
36 Global Salesforce Consulting Service Market Outlook, By Large Enterprises (2022-2030) ($MN)
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.
List of Figures
RESEARCH METHODOLOGY
We at ‘Stratistics’ opt for an extensive research approach which involves data mining, data validation, and data analysis. The various research sources include in-house repository, secondary research, competitor’s sources, social media research, client internal data, and primary research.
Our team of analysts prefers the most reliable and authenticated data sources in order to perform the comprehensive literature search. With access to most of the authenticated data bases our team highly considers the best mix of information through various sources to obtain extensive and accurate analysis.
Each report takes an average time of a month and a team of 4 industry analysts. The time may vary depending on the scope and data availability of the desired market report. The various parameters used in the market assessment are standardized in order to enhance the data accuracy.
Data Mining
The data is collected from several authenticated, reliable, paid and unpaid sources and is filtered depending on the scope & objective of the research. Our reports repository acts as an added advantage in this procedure. Data gathering from the raw material suppliers, distributors and the manufacturers is performed on a regular basis, this helps in the comprehensive understanding of the products value chain. Apart from the above mentioned sources the data is also collected from the industry consultants to ensure the objective of the study is in the right direction.
Market trends such as technological advancements, regulatory affairs, market dynamics (Drivers, Restraints, Opportunities and Challenges) are obtained from scientific journals, market related national & international associations and organizations.
Data Analysis
From the data that is collected depending on the scope & objective of the research the data is subjected for the analysis. The critical steps that we follow for the data analysis include:
- Product Lifecycle Analysis
- Competitor analysis
- Risk analysis
- Porters Analysis
- PESTEL Analysis
- SWOT Analysis
The data engineering is performed by the core industry experts considering both the Marketing Mix Modeling and the Demand Forecasting. The marketing mix modeling makes use of multiple-regression techniques to predict the optimal mix of marketing variables. Regression factor is based on a number of variables and how they relate to an outcome such as sales or profits.
Data Validation
The data validation is performed by the exhaustive primary research from the expert interviews. This includes telephonic interviews, focus groups, face to face interviews, and questionnaires to validate our research from all aspects. The industry experts we approach come from the leading firms, involved in the supply chain ranging from the suppliers, distributors to the manufacturers and consumers so as to ensure an unbiased analysis.
We are in touch with more than 15,000 industry experts with the right mix of consultants, CEO's, presidents, vice presidents, managers, experts from both supply side and demand side, executives and so on.
The data validation involves the primary research from the industry experts belonging to:
- Leading Companies
- Suppliers & Distributors
- Manufacturers
- Consumers
- Industry/Strategic Consultants
Apart from the data validation the primary research also helps in performing the fill gap research, i.e. providing solutions for the unmet needs of the research which helps in enhancing the reports quality.
For more details about research methodology, kindly write to us at info@strategymrc.com
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