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Self Service Kiosk Market

Self Service Kiosk Market Forecasts to 2028 – Global Analysis By Type (Indoor, Outdoor), Product (Food & Beverage, Information, Parking), Implementation, Application, End User and By Geography

4.6 (88 reviews)
Published: January 2022 ID: SMRC21251
4.6 (88 reviews)
Published: January 2022 ID: SMRC21251

This report covers the impact of COVID-19 on this global market

According to Stratistics MRC, the Global Self Service Kiosk Market is accounted for $13,349.94 million in 2021 and is expected to reach $27,024.96 million by 2028 growing at a CAGR of 10.6% during the forecast period. Self-service kiosks are computer devices designed to help people in performing specific tasks and services on their own. They enhance the user experience to make services hassle free and matters of seconds which are of paramount importance to the comfort level of consumers. These interactive kiosks are placed in shops, airports or hospitals to carry streamline operations.

Market Dynamics:

Driver:

Increasing demand from end use industries


The Self-Service Kiosk offer several benefits to service providers such as optimization of the overall cost of businesses by reducing the infrastructure set-up and labor cost. The self-service technologies permit the user to manage a various service independently, without the participation of any representatives. It is deployed to enhance the user experience by offering several hassle free services by emphasizing on the importance to the consumers’ comfort level.

Restraint:

High upfront investment 


Several businesses are automating the sales process by deploying smart kiosks involving the delivery of large amounts of capital. This involves purchase costs, process costs and costs incurred with the repair of the facilities. The corporations are already facing a serious cash shortage, which means that they are also forced to lay off some of their workers. This is likely to have an effect on businesses in the coming years, with the magnitude of the recession rising on a regular basis and hindering unparalleled economic growth.

Opportunity:

The rising adoption of Internet of Things (IoT
)

The rising adoption of Internet of Things (IoT) and other smart connected devices are further adding value to consumers’ experience. The smart kiosks are integrated with the world-class technologies such as machine-to-machine communication, cloud, and IoT. Therefore, by leveraging these advanced technologies/ platforms, the Self-Service Kiosk offer cost-effective access to information.

Threat:

Ongoing financial crisis


 Several expenses are involved in the implementation and operation of self-service kiosks, such as kiosk software costs, touchscreen, 24*7 technical assistance, software administration, installation and so on. The high construction and repair costs of ATMs, vending machines and kiosks pose a threat to business development in emerging economies.

The retail segment is expected to be the largest during the forecast period

As retail kiosk provides product information and services in order to capture the attention of customers the demand for kiosks for retail applications is increasing. Self-service kiosks at hotels or resorts provide access to onsite dining and room service menus and ordering, salon reservations, local car rental services, all at a touch of a button. This results in increased customer satisfaction by allowing guests to access concierge functions. Moreover, rising smart retail stores deploying retail kiosks is boosting the market growth.

The food ordering segment is expected to have the highest CAGR during the forecast period

Self-ordering kiosks are constantly gaining traction in the transformation of the way orders are delivered in fast-service restaurants with a high footprint. Popular fast-food restaurants such as McDonald's, KFC, and Pizza Hut have already embarked on the most ambitious transition, integrating a range of emerging technology and ground-breaking cashless payment service concepts.

Region with largest share:

Asia Pacific is projected to hold the largest market share due to the growing urbanization and customer preference for customized operations through self-service kiosks are major drivers in the region. Moreover, convenient and contactless payments with growing acceptance in the financial sector are also a major factor for the region's growth in this space. For instance, In April 2019, Vending show and China self-service kiosk organized by UBM Sinoexpo exhibited cutting-edge innovation such as mobile payment equipment, automated solutions, mobile payment equipment, etc.

Region with highest CAGR:

North America is projected to have the highest CAGR owing to the rapid adoption of self service kiosks along with the rising investments in the establishment of retail stores in the region. Further, the rising disposable income of consumers in the region is leading to quick shopping experiences.

Key players in the market:

Some of the key players profiled in the Self Service Kiosk Market include Advanced Kiosks, Embross, Meridian Kiosks, NCR Corporation, Aila Technologies, Inc., ZEBRA Technologies Corporation, Source Technologies, Kiosk Information Systems, Posiflex Technology Inc., VeriFone, Inc. and Diebold Nixdorf, Inc.

Key developments:

In June 2020: Palmer Digital Group, a division of the Industrial Enclosure Corporation, introduced a temperature screening self-service kiosk to track temperatures before entering any area.

In October 2021, Zebra Technologies Corporation acquired antuit.ai, a provider of artificial intelligence (AI)-powered Software-as-a-Service (SaaS) solutions specific to forecasting and merchandising for the retail and CPG industries.

In May 2020, Valyant AI, partnered with KIOSK Information Systems (KIOSK) to create contactless experiences driven by conversational AI across environments in which kiosks are deployed.

Types Covered:
• Indoor Kiosk
• Outdoor Kiosk

Products Covered:
• Electric Vehicle Charging Kiosk
• Food & Beverage Kiosk
• Parking Kiosk
• Automated Teller Machines Kiosk
• Vending Kiosk
• Information Kiosk

Components Covered:
• Software
• Hardware
• Services

Implementations Covered:
• Service/Transaction
• Product Dispensing
• Product Promotion
• Internet Commerce
• Point-of-Information

Applications Covered:
• Bill Payments
• Navigation
• Inventory Management
• Patient Interactive & Service
• Recruitment
• Checkin-Checkout
• Ticket Printing
• Registration and Identification
• Photos
• Reservations
• Food Ordering
• Advertising
• Employee Information

Payment Methods Covered:
• Non Cash Payment
• Cash Payment

End Users Covered:
• Medical/Healthcare
• Transportation
• Hospitality & Entertainment
• Retail
• Banking, Financial Services, and Insurance (BFSI)
• Government
• Travel & Tourism
• Education
• Public Sector

Regions Covered:
• North America
o US
o Canada
o Mexico
• Europe
o Germany
o UK
o Italy
o France
o Spain
o Rest of Europe
• Asia Pacific
o Japan       
o China       
o India       
o Australia 
o New Zealand
o South Korea
o Rest of Asia Pacific   
• South America
o Argentina
o Brazil
o Chile
o Rest of South America
• Middle East & Africa
o Saudi Arabia
o UAE
o Qatar
o South Africa
o Rest of Middle East & Africa

What our report offers:
- Market share assessments for the regional and country-level segments
- Strategic recommendations for the new entrants
- Covers Market data for the years 2020, 2021, 2022, 2025 and 2028
- Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
- Strategic recommendations in key business segments based on the market estimations
- Competitive landscaping mapping the key common trends
- Company profiling with detailed strategies, financials, and recent developments
- Supply chain trends mapping the latest technological advancements

Free Customization Offerings:
All the customers of this report will be entitled to receive one of the following free customization options:
• Company Profiling
o Comprehensive profiling of additional market players (up to 3)
o SWOT Analysis of key players (up to 3)
• Regional Segmentation
o Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
• Competitive Benchmarking
o Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

1 Executive Summary      
       
2 Preface      

 2.1 Abstract     
 2.2 Stake Holders     
 2.3 Research Scope     
 2.4 Research Methodology     
  2.4.1 Data Mining    
  2.4.2 Data Analysis    
  2.4.3 Data Validation    
  2.4.4 Research Approach    
 2.5 Research Sources     
  2.5.1 Primary Research Sources    
  2.5.2 Secondary Research Sources    
  2.5.3 Assumptions    
       
3 Market Trend Analysis      
 3.1 Introduction     
 3.2 Drivers     
 3.3 Restraints     
 3.4 Opportunities     
 3.5 Threats     
 3.6 Product Analysis     
 3.7 Application Analysis     
 3.8 End User Analysis     
 3.9 Emerging Markets     
 3.10 Impact of Covid-19     
       
4 Porters Five Force Analysis      
 4.1 Bargaining power of suppliers     
 4.2 Bargaining power of buyers     
 4.3 Threat of substitutes     
 4.4 Threat of new entrants     
 4.5 Competitive rivalry     
       
5 Global Self Service Kiosk Market, By Type      
 5.1 Introduction     
 5.2 Indoor Kiosk     
 5.3 Outdoor Kiosk     
       
6 Global Self Service Kiosk Market, By Product      
 6.1 Introduction     
 6.2 Electric Vehicle Charging Kiosk     
 6.3 Food & Beverage Kiosk     
 6.4 Parking Kiosk     
 6.5 Automated Teller Machines Kiosk     
 6.6 Vending Kiosk     
 6.7 Information Kiosk     
       
7 Global Self Service Kiosk Market, By Component      
 7.1 Introduction     
 7.2 Software     
 7.3 Hardware      
  7.3.1 Printer    
  7.3.2 Display    
 7.4 Services     
  7.4.1 Integration and Deployment    
  7.4.2 Managed Services    
       
8 Global Self Service Kiosk Market, By Implementation      
 8.1 Introduction     
 8.2 Service/Transaction      
 8.3 Product Dispensing     
 8.4 Product Promotion     
 8.5 Internet Commerce     
 8.6 Point-of-Information     
       
9 Global Self Service Kiosk Market, By Application      
 9.1 Introduction     
 9.2 Bill Payments     
 9.3 Navigation      
 9.4 Inventory Management     
 9.5 Patient Interactive & Service     
 9.6 Recruitment     
 9.7 Checkin-Checkout     
 9.8 Ticket Printing     
 9.9 Registration and Identification     
 9.10 Photos     
 9.11 Reservations     
 9.12 Food Ordering     
 9.13 Advertising     
 9.14 Employee Information     
       
10 Global Self Service Kiosk Market, By Payment Method      
 10.1 Introduction     
 10.2 Non Cash Payment     
 10.3 Cash Payment     
       
11 Global Self Service Kiosk Market, By End User      
 11.1 Introduction     
 11.2 Medical/Healthcare     
  11.2.1 Hospital    
  11.2.2 Clinics    
 11.3 Transportation     
  11.3.1 Bus Station    
  11.3.2 Airport    
  11.3.3 Train Station    
 11.4 Hospitality & Entertainment     
  11.4.1 Tourist Spots    
  11.4.2 Events/Exhibition    
  11.4.3 Museums    
  11.4.4 Hotels    
  11.4.5 Casino    
 11.5 Retail     
  11.5.1 Warehouses    
  11.5.2 Restaurants    
  11.5.3 Shopping Mall    
  11.5.4 Retail Stores    
 11.6 Banking, Financial Services, and Insurance (BFSI)     
 11.7 Government     
 11.8 Travel & Tourism     
 11.9 Education     
 11.10 Public Sector     
       
12 Global Self Service Kiosk Market, By Geography      
 12.1 Introduction     
 12.2 North America     
  12.2.1 US    
  12.2.2 Canada    
  12.2.3 Mexico    
 12.3 Europe     
  12.3.1 Germany    
  12.3.2 UK    
  12.3.3 Italy    
  12.3.4 France    
  12.3.5 Spain    
  12.3.6 Rest of Europe    
 12.4 Asia Pacific     
  12.4.1 Japan    
  12.4.2 China    
  12.4.3 India    
  12.4.4 Australia    
  12.4.5 New Zealand    
  12.4.6 South Korea    
  12.4.7 Rest of Asia Pacific    
 12.5 South America     
  12.5.1 Argentina    
  12.5.2 Brazil    
  12.5.3 Chile    
  12.5.4 Rest of South America    
 12.6 Middle East & Africa     
  12.6.1 Saudi Arabia    
  12.6.2 UAE    
  12.6.3 Qatar    
  12.6.4 South Africa    
  12.6.5 Rest of Middle East & Africa    
       
13 Key Developments       
 13.1 Agreements, Partnerships, Collaborations and Joint Ventures     
 13.2 Acquisitions & Mergers     
 13.3 New Product Launch     
 13.4 Expansions     
 13.5 Other Key Strategies     
       
14 Company Profiling      
 14.1 Advanced Kiosks      
 14.2 Embross     
 14.3 Meridian Kiosks     
 14.4 NCR Corporation     
 14.5 Aila Technologies, Inc.     
 14.6 ZEBRA Technologies Corporation     
 14.7 Source Technologies     
 14.8 Kiosk Information Systems     
 14.9 Posiflex Technology Inc.     
 14.10 VeriFone, Inc.     
 14.11 Diebold Nixdorf, Inc.     


List of Tables       
1 Global Self Service Kiosk Market Outlook, By Region (2021-2028) ($MN)      
2 Global Self Service Kiosk Market Outlook, By Type (2021-2028) ($MN)       
3 Global Self Service Kiosk Market Outlook, By Indoor Kiosk (2021-2028) ($MN)      
4 Global Self Service Kiosk Market Outlook, By Outdoor Kiosk (2021-2028) ($MN)      
5 Global Self Service Kiosk Market Outlook, By Product (2021-2028) ($MN)      
6 Global Self Service Kiosk Market Outlook, By Electric Vehicle Charging Kiosk (2021-2028) ($MN)      
7 Global Self Service Kiosk Market Outlook, By Food & Beverage Kiosk (2021-2028) ($MN)      
8 Global Self Service Kiosk Market Outlook, By Parking Kiosk (2021-2028) ($MN)      
9 Global Self Service Kiosk Market Outlook, By Automated Teller Machines Kiosk (2021-2028) ($MN)      
10 Global Self Service Kiosk Market Outlook, By Vending Kiosk (2021-2028) ($MN)      
11 Global Self Service Kiosk Market Outlook, By Information Kiosk (2021-2028) ($MN)      
12 Global Self Service Kiosk Market Outlook, By Component (2021-2028) ($MN)      
13 Global Self Service Kiosk Market Outlook, By Software (2021-2028) ($MN)      
14 Global Self Service Kiosk Market Outlook, By Hardware (2021-2028) ($MN)      
15 Global Self Service Kiosk Market Outlook, By Printer (2021-2028) ($MN)      
16 Global Self Service Kiosk Market Outlook, By Display (2021-2028) ($MN)      
17 Global Self Service Kiosk Market Outlook, By Services (2021-2028) ($MN)      
18 Global Self Service Kiosk Market Outlook, By Integration and Deployment (2021-2028) ($MN)      
19 Global Self Service Kiosk Market Outlook, By Managed Services (2021-2028) ($MN)      
20 Global Self Service Kiosk Market Outlook, By Implementation (2021-2028) ($MN)      
21 Global Self Service Kiosk Market Outlook, By Service/Transaction (2021-2028) ($MN)      
22 Global Self Service Kiosk Market Outlook, By Product Dispensing (2021-2028) ($MN)      
23 Global Self Service Kiosk Market Outlook, By Product Promotion (2021-2028) ($MN)      
24 Global Self Service Kiosk Market Outlook, By Internet Commerce (2021-2028) ($MN)      
25 Global Self Service Kiosk Market Outlook, By Point-of-Information (2021-2028) ($MN)       
26 Global Self Service Kiosk Market Outlook, By Application (2021-2028) ($MN)      
27 Global Self Service Kiosk Market Outlook, By Bill Payments (2021-2028) ($MN)      
28 Global Self Service Kiosk Market Outlook, By Navigation (2021-2028) ($MN)       
29 Global Self Service Kiosk Market Outlook, By Inventory Management (2021-2028) ($MN)      
30 Global Self Service Kiosk Market Outlook, By Patient Interactive & Service (2021-2028) ($MN)      
31 Global Self Service Kiosk Market Outlook, By Recruitment (2021-2028) ($MN)      
32 Global Self Service Kiosk Market Outlook, By Checkin-Checkout (2021-2028) ($MN)      
33 Global Self Service Kiosk Market Outlook, By Ticket Printing (2021-2028) ($MN)      
34 Global Self Service Kiosk Market Outlook, By Registration and Identification (2021-2028) ($MN)      
35 Global Self Service Kiosk Market Outlook, By Photos (2021-2028) ($MN)      
36 Global Self Service Kiosk Market Outlook, By Reservations (2021-2028) ($MN)      
37 Global Self Service Kiosk Market Outlook, By Food Ordering (2021-2028) ($MN)      
38 Global Self Service Kiosk Market Outlook, By Advertising (2021-2028) ($MN)      
39 Global Self Service Kiosk Market Outlook, By Employee Information (2021-2028) ($MN)      
40 Global Self Service Kiosk Market Outlook, By Payment Method (2021-2028) ($MN)      
41 Global Self Service Kiosk Market Outlook, By Non Cash Payment (2021-2028) ($MN)      
42 Global Self Service Kiosk Market Outlook, By Cash Payment (2021-2028) ($MN)      
43 Global Self Service Kiosk Market Outlook, By End User (2021-2028) ($MN)      
44 Global Self Service Kiosk Market Outlook, By Medical/Healthcare (2021-2028) ($MN)      
45 Global Self Service Kiosk Market Outlook, By Hospital (2021-2028) ($MN)      
46 Global Self Service Kiosk Market Outlook, By Clinics (2021-2028) ($MN)      
47 Global Self Service Kiosk Market Outlook, By Transportation (2021-2028) ($MN)      
48 Global Self Service Kiosk Market Outlook, By Bus Station (2021-2028) ($MN)      
49 Global Self Service Kiosk Market Outlook, By Airport (2021-2028) ($MN)      
50 Global Self Service Kiosk Market Outlook, By Train Station (2021-2028) ($MN)      
51 Global Self Service Kiosk Market Outlook, By Hospitality & Entertainment (2021-2028) ($MN)      
52 Global Self Service Kiosk Market Outlook, By Tourist Spots (2021-2028) ($MN)      
53 Global Self Service Kiosk Market Outlook, By Events/Exhibition (2021-2028) ($MN)      
54 Global Self Service Kiosk Market Outlook, By Museums (2021-2028) ($MN)      
55 Global Self Service Kiosk Market Outlook, By Hotels (2021-2028) ($MN)      
56 Global Self Service Kiosk Market Outlook, By Casino (2021-2028) ($MN)      
57 Global Self Service Kiosk Market Outlook, By Retail (2021-2028) ($MN)      
58 Global Self Service Kiosk Market Outlook, By Warehouses (2021-2028) ($MN)      
59 Global Self Service Kiosk Market Outlook, By Restaurants (2021-2028) ($MN)      
60 Global Self Service Kiosk Market Outlook, By Shopping Mall (2021-2028) ($MN)      
61 Global Self Service Kiosk Market Outlook, By Retail Stores (2021-2028) ($MN)      
62 Global Self Service Kiosk Market Outlook, By Banking, Financial Services, and Insurance (BFSI) (2021-2028) ($MN)      
63 Global Self Service Kiosk Market Outlook, By Government (2021-2028) ($MN)      
64 Global Self Service Kiosk Market Outlook, By Travel & Tourism (2021-2028) ($MN)      
65 Global Self Service Kiosk Market Outlook, By Education (2021-2028) ($MN)      
66 Global Self Service Kiosk Market Outlook, By Public Sector (2021-2028) ($MN)      
       
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.

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