Telecom Operations Management Market
Telecom Operations Management Market Forecasts to 2030 - Global Analysis By Component (Solutions and Services), Deployment Mode, Technology, Application, End User and By Geography
According to Stratistics MRC, the Global Telecom Operations Management Market is accounted for $77.6 billion in 2024 and is expected to reach $130.8 billion by 2030 growing at a CAGR of 9.1% during the forecast period. Telecom Operations Management is the systematic oversight and control of various operational aspects within a telecommunications network. It encompasses activities such as network performance monitoring, fault management, configuration management, and service provisioning. This management discipline aims to ensure efficient network operation, optimize resource utilization, and maintain service quality. It involves the integration of processes, technologies, and tools to manage and support telecommunications infrastructure effectively, addressing issues such as network reliability, customer satisfaction, and operational efficiency.
According to the GSMA, the number of IoT connections in North America is expected to reach 5.4 billion in 2025, compared to 2.8 billion in 2019.
Market Dynamics:
Driver:
Demand for enhanced customer experience
The growing demand for enhanced customer experience emphasizes the need for more personalized and efficient service delivery. To meet this demand, telecom operators are investing in advanced technologies and analytics to better understand and anticipate customer needs. By leveraging data-driven insights and automated systems, telecom companies aim to deliver seamless, high-quality experiences that boost customer satisfaction and loyalty in a competitive market.
Restraint:
Lack of skilled professionals
The lack of skilled professionals in the market can lead to significant operational challenges. Inadequate expertise results in inefficient network management, prolonged downtime, and slow issue resolution, negatively impacting service quality. This skills gap can hinder the implementation of advanced technologies and compliance with regulatory requirements, exposing the organization to security risks and legal penalties. This is the major factor restraining the growth of the market.
Opportunity:
Compliance and regulatory requirements
Operators must navigate a complex regulatory landscape that includes data protection laws, network security mandates, and service quality regulations. Compliance involves implementing robust processes and technologies to safeguard customer data, ensure network reliability, and maintain transparent billing and reporting practices. Adhering to these requirements is essential for avoiding legal penalties, protecting against security breaches, and fostering trust with customers.
Threat:
High implementation costs
High implementation costs in the market pose significant challenges for operators. Investing in advanced technologies, such as network management systems requires substantial capital. Additionally, ongoing maintenance and updates contribute to financial strain. Such high expenses can limit the ability of smaller operators to compete effectively, potentially hindering innovation and reducing overall market efficiency by concentrating resources among larger players.
Covid-19 Impact:
The COVID-19 pandemic significantly impacted the market by accelerating the shift to remote work and increasing demand for robust digital infrastructure. Operators faced challenges in managing surges in network traffic and ensuring service continuity under remote work conditions. While the pandemic exposed vulnerabilities, it also spurred innovation and investment in technologies to enhance network reliability and customer experience.
The big data analytics segment is expected to be the largest during the forecast period
The big data analytics is expected to be the largest during the forecast period. It enables operators to gain actionable insights into network usage and service quality. By leveraging advanced analytics, telecom companies can predict and resolve issues proactively, optimize network resources, and personalize customer interactions. This data-driven approach improves operational efficiency, reduces downtime, and supports strategic decision-making, ultimately contributing to a competitive edge in the telecom industry.
The customer management segment is expected to have the highest CAGR during the forecast period
The customer management segment is expected to have the highest CAGR during the forecast period. Effective customer management includes managing service requests and analyzing customer feedback to improve offerings. By leveraging data analytics and automation, telecom operators aim to boost customer satisfaction and build long-term relationships, ultimately driving business growth. Additionally, adhering to regulatory standards supports sustainable business practices contributing to the overall stability and growth of the telecom sector.
Region with largest share:
North America is projected to hold the largest market share during the forecast period. Driven by the need for efficient network management, regulatory compliance, and enhanced customer experiences, the market sees significant investment in technologies. Major telecom operators focus on optimizing network performance and scaling services to meet growing consumer and business demands. The market's growth is supported by continuous advancements and a competitive landscape emphasizing operational excellence and service reliability.
Region with highest CAGR:
Asia Pacific is projected to hold the highest CAGR over the forecast period driven by rapid technological advancements. Operators are focusing on optimizing network performance, managing increasing data traffic, and ensuring compliance with regional regulations. Additionally, the growing emphasis on digital transformation and smart cities is further propelling market expansion, making the region a key area of interest for telecom investments and innovations.
Key players in the market
Some of the key players in Telecom Operations Management market include IBM Corporation, Oracle Corporation, Nokia Corporation, Cisco Systems Inc., Accenture PLC, Fujitsu Limited, Tech Mahindra, Sierra Wireless, Juniper Networks, Inc., Tata Consultancy Services (TCS), NEC Corporation, SAP SE, Huawei Technologies Co., Ltd., NetCracker Technology, ZTE Corporation, Viavi Solutions Inc. and Ascom Holding AG.
Key Developments:
In June 2024, IBM and Telefónica Tech announced a new collaboration agreement to drive the deployment of Artificial Intelligence (AI), analytics and data governance solutions and respond to the constant and dynamically evolving needs of enterprises.
In April 2024, IBM and HashiCorp Inc. announced they have entered into a definitive agreement under which IBM will acquire HashiCorp for $35 per share in cash, representing an enterprise value of $6.4 billion.
Components Covered:
• Solutions
• Services
Deployment Modes Covered:
• On-Premises
• Cloud-Based
Technologies Covered:
• Big Data Analytics
• Internet of Things (IoT)
• 5G Technology
• Artificial Intelligence
• Other Technologies
Applications Covered:
• Network Management
• Service Management
• Customer Management
• Billing and Revenue Management
• Operations Support
• Security Management
• Other Applications
End Users Covered:
• Mobile Network Operators (MNOs)
• Cable Operators
• Public Safety Agencies
• Internet Service Providers (ISPs)
• Other End Users
Regions Covered:
• North America
o US
o Canada
o Mexico
• Europe
o Germany
o UK
o Italy
o France
o Spain
o Rest of Europe
• Asia Pacific
o Japan
o China
o India
o Australia
o New Zealand
o South Korea
o Rest of Asia Pacific
• South America
o Argentina
o Brazil
o Chile
o Rest of South America
• Middle East & Africa
o Saudi Arabia
o UAE
o Qatar
o South Africa
o Rest of Middle East & Africa
What our report offers:
- Market share assessments for the regional and country-level segments
- Strategic recommendations for the new entrants
- Covers Market data for the years 2022, 2023, 2024, 2026, and 2030
- Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
- Strategic recommendations in key business segments based on the market estimations
- Competitive landscaping mapping the key common trends
- Company profiling with detailed strategies, financials, and recent developments
- Supply chain trends mapping the latest technological advancements
Free Customization Offerings:
All the customers of this report will be entitled to receive one of the following free customization options:
• Company Profiling
o Comprehensive profiling of additional market players (up to 3)
o SWOT Analysis of key players (up to 3)
• Regional Segmentation
o Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
• Competitive Benchmarking
o Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances
Table of Contents
1 Executive Summary
2 Preface
2.1 Abstract
2.2 Stake Holders
2.3 Research Scope
2.4 Research Methodology
2.4.1 Data Mining
2.4.2 Data Analysis
2.4.3 Data Validation
2.4.4 Research Approach
2.5 Research Sources
2.5.1 Primary Research Sources
2.5.2 Secondary Research Sources
2.5.3 Assumptions
3 Market Trend Analysis
3.1 Introduction
3.2 Drivers
3.3 Restraints
3.4 Opportunities
3.5 Threats
3.6 Technology Analysis
3.7 Application Analysis
3.8 End User Analysis
3.9 Emerging Markets
3.10 Impact of Covid-19
4 Porters Five Force Analysis
4.1 Bargaining power of suppliers
4.2 Bargaining power of buyers
4.3 Threat of substitutes
4.4 Threat of new entrants
4.5 Competitive rivalry
5 Global Telecom Operations Management Market, By Component
5.1 Introduction
5.2 Solutions
5.2.1 Workforce Management
5.2.2 Customer and Product Management
5.2.3 Revenue Management
5.2.4 Performance Management
5.2.5 Network Management
5.2.6 Service Assurance
5.3 Services
5.3.1 Professional Services
5.3.2 Managed Services
6 Global Telecom Operations Management Market, By Deployment Mode
6.1 Introduction
6.2 On-Premises
6.3 Cloud-Based
7 Global Telecom Operations Management Market, By Technology
7.1 Introduction
7.2 Big Data Analytics
7.3 Internet of Things (IoT)
7.4 5G Technology
7.5 Artificial Intelligence
7.6 Other Technologies
8 Global Telecom Operations Management Market, By Application
8.1 Introduction
8.2 Network Management
8.3 Service Management
8.4 Customer Management
8.5 Billing and Revenue Management
8.6 Operations Support
8.7 Security Management
8.8 Other Applications
9 Global Telecom Operations Management Market, By End User
9.1 Introduction
9.2 Mobile Network Operators (MNOs)
9.3 Cable Operators
9.4 Public Safety Agencies
9.5 Internet Service Providers (ISPs)
9.6 Other End Users
10 Global Telecom Operations Management Market, By Geography
10.1 Introduction
10.2 North America
10.2.1 US
10.2.2 Canada
10.2.3 Mexico
10.3 Europe
10.3.1 Germany
10.3.2 UK
10.3.3 Italy
10.3.4 France
10.3.5 Spain
10.3.6 Rest of Europe
10.4 Asia Pacific
10.4.1 Japan
10.4.2 China
10.4.3 India
10.4.4 Australia
10.4.5 New Zealand
10.4.6 South Korea
10.4.7 Rest of Asia Pacific
10.5 South America
10.5.1 Argentina
10.5.2 Brazil
10.5.3 Chile
10.5.4 Rest of South America
10.6 Middle East & Africa
10.6.1 Saudi Arabia
10.6.2 UAE
10.6.3 Qatar
10.6.4 South Africa
10.6.5 Rest of Middle East & Africa
11 Key Developments
11.1 Agreements, Partnerships, Collaborations and Joint Ventures
11.2 Acquisitions & Mergers
11.3 New Product Launch
11.4 Expansions
11.5 Other Key Strategies
12 Company Profiling
12.1 IBM Corporation
12.2 Oracle Corporation
12.3 Nokia Corporation
12.4 Cisco Systems Inc.
12.5 Accenture PLC
12.6 Fujitsu Limited
12.7 Tech Mahindra
12.8 Sierra Wireless
12.9 Juniper Networks, Inc.
12.10 Tata Consultancy Services (TCS)
12.11 NEC Corporation
12.12 SAP SE
12.13 Huawei Technologies Co., Ltd.
12.14 NetCracker Technology
12.15 ZTE Corporation
12.16 Viavi Solutions Inc.
12.17 Ascom Holding AG
List of Tables
1 Global Telecom Operations Management Market Outlook, By Region (2022-2030) ($MN)
2 Global Telecom Operations Management Market Outlook, By Component (2022-2030) ($MN)
3 Global Telecom Operations Management Market Outlook, By Solutions (2022-2030) ($MN)
4 Global Telecom Operations Management Market Outlook, By Workforce Management (2022-2030) ($MN)
5 Global Telecom Operations Management Market Outlook, By Customer and Product Management (2022-2030) ($MN)
6 Global Telecom Operations Management Market Outlook, By Revenue Management (2022-2030) ($MN)
7 Global Telecom Operations Management Market Outlook, By Performance Management (2022-2030) ($MN)
8 Global Telecom Operations Management Market Outlook, By Network Management (2022-2030) ($MN)
9 Global Telecom Operations Management Market Outlook, By Service Assurance (2022-2030) ($MN)
10 Global Telecom Operations Management Market Outlook, By Services (2022-2030) ($MN)
11 Global Telecom Operations Management Market Outlook, By Professional Services (2022-2030) ($MN)
12 Global Telecom Operations Management Market Outlook, By Managed Services (2022-2030) ($MN)
13 Global Telecom Operations Management Market Outlook, By Deployment Mode (2022-2030) ($MN)
14 Global Telecom Operations Management Market Outlook, By On-Premises (2022-2030) ($MN)
15 Global Telecom Operations Management Market Outlook, By Cloud-Based (2022-2030) ($MN)
16 Global Telecom Operations Management Market Outlook, By Technology (2022-2030) ($MN)
17 Global Telecom Operations Management Market Outlook, By Big Data Analytics (2022-2030) ($MN)
18 Global Telecom Operations Management Market Outlook, By Internet of Things (IoT) (2022-2030) ($MN)
19 Global Telecom Operations Management Market Outlook, By 5G Technology (2022-2030) ($MN)
20 Global Telecom Operations Management Market Outlook, By Artificial Intelligence (2022-2030) ($MN)
21 Global Telecom Operations Management Market Outlook, By Other Technologies (2022-2030) ($MN)
22 Global Telecom Operations Management Market Outlook, By Application (2022-2030) ($MN)
23 Global Telecom Operations Management Market Outlook, By Network Management (2022-2030) ($MN)
24 Global Telecom Operations Management Market Outlook, By Service Management (2022-2030) ($MN)
25 Global Telecom Operations Management Market Outlook, By Customer Management (2022-2030) ($MN)
26 Global Telecom Operations Management Market Outlook, By Billing and Revenue Management (2022-2030) ($MN)
27 Global Telecom Operations Management Market Outlook, By Operations Support (2022-2030) ($MN)
28 Global Telecom Operations Management Market Outlook, By Security Management (2022-2030) ($MN)
29 Global Telecom Operations Management Market Outlook, By Other Applications (2022-2030) ($MN)
30 Global Telecom Operations Management Market Outlook, By End User (2022-2030) ($MN)
31 Global Telecom Operations Management Market Outlook, By Mobile Network Operators (MNOs) (2022-2030) ($MN)
32 Global Telecom Operations Management Market Outlook, By Cable Operators (2022-2030) ($MN)
33 Global Telecom Operations Management Market Outlook, By Public Safety Agencies (2022-2030) ($MN)
34 Global Telecom Operations Management Market Outlook, By Internet Service Providers (ISPs) (2022-2030) ($MN)
35 Global Telecom Operations Management Market Outlook, By Other End Users (2022-2030) ($MN)
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.
List of Figures
RESEARCH METHODOLOGY
We at ‘Stratistics’ opt for an extensive research approach which involves data mining, data validation, and data analysis. The various research sources include in-house repository, secondary research, competitor’s sources, social media research, client internal data, and primary research.
Our team of analysts prefers the most reliable and authenticated data sources in order to perform the comprehensive literature search. With access to most of the authenticated data bases our team highly considers the best mix of information through various sources to obtain extensive and accurate analysis.
Each report takes an average time of a month and a team of 4 industry analysts. The time may vary depending on the scope and data availability of the desired market report. The various parameters used in the market assessment are standardized in order to enhance the data accuracy.
Data Mining
The data is collected from several authenticated, reliable, paid and unpaid sources and is filtered depending on the scope & objective of the research. Our reports repository acts as an added advantage in this procedure. Data gathering from the raw material suppliers, distributors and the manufacturers is performed on a regular basis, this helps in the comprehensive understanding of the products value chain. Apart from the above mentioned sources the data is also collected from the industry consultants to ensure the objective of the study is in the right direction.
Market trends such as technological advancements, regulatory affairs, market dynamics (Drivers, Restraints, Opportunities and Challenges) are obtained from scientific journals, market related national & international associations and organizations.
Data Analysis
From the data that is collected depending on the scope & objective of the research the data is subjected for the analysis. The critical steps that we follow for the data analysis include:
- Product Lifecycle Analysis
- Competitor analysis
- Risk analysis
- Porters Analysis
- PESTEL Analysis
- SWOT Analysis
The data engineering is performed by the core industry experts considering both the Marketing Mix Modeling and the Demand Forecasting. The marketing mix modeling makes use of multiple-regression techniques to predict the optimal mix of marketing variables. Regression factor is based on a number of variables and how they relate to an outcome such as sales or profits.
Data Validation
The data validation is performed by the exhaustive primary research from the expert interviews. This includes telephonic interviews, focus groups, face to face interviews, and questionnaires to validate our research from all aspects. The industry experts we approach come from the leading firms, involved in the supply chain ranging from the suppliers, distributors to the manufacturers and consumers so as to ensure an unbiased analysis.
We are in touch with more than 15,000 industry experts with the right mix of consultants, CEO's, presidents, vice presidents, managers, experts from both supply side and demand side, executives and so on.
The data validation involves the primary research from the industry experts belonging to:
- Leading Companies
- Suppliers & Distributors
- Manufacturers
- Consumers
- Industry/Strategic Consultants
Apart from the data validation the primary research also helps in performing the fill gap research, i.e. providing solutions for the unmet needs of the research which helps in enhancing the reports quality.
For more details about research methodology, kindly write to us at info@strategymrc.com
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