Telecom Order Management Market
Telecom Order Management Market Forecasts to 2030 - Global Analysis By Component (Solutions, Services and Other Components), Deployment Model, Organization Size, Technology, Application, End User and By Geography
According to Stratistics MRC, the Global Telecom Order Management Market is accounted for $4.0 billion in 2024 and is expected to reach $8.1 billion by 2030 growing at a CAGR of 12.4% during the forecast period. Telecom Order Management is a system used by telecommunications companies to handle and track customer orders throughout their lifecycle. It involves processes such as order entry, validation, fulfillment, and billing. The system ensures that orders are accurately processed and delivered on time, coordinating various functions such as inventory management, provisioning, and service activation. It also integrates with other systems like Customer Relationship Management (CRM) and Network Management Systems (NMS) to streamline operations, improve customer experience, and enhance operational efficiency and is crucial for managing complex service offerings and maintaining high service quality.
According to a survey conducted by ICUBE in India in 2019, the number of internet users in India registered an annual growth of 18% and is estimated to rise by 627 million by 2020.
Market Dynamics:
Driver:
Surge in connected devices and subscribers
Telecom companies must manage a diverse range of devices, service plans, and customer requirements, necessitating advanced order management solutions. These solutions streamline processes, ensure accurate fulfillment, and provide real-time visibility into order status and inventory. The increased demand for connectivity drives telecom providers to enhance their infrastructure and operational efficiency, leading to greater investment in sophisticated order management systems. This surge ultimately boosts market growth and fosters innovation in handling large-scale, multifaceted order operations.
Restraint:
Operational complexity & integration challenges
Managing diverse systems and technologies often leads to data silos, errors, and delays in order processing. This complexity results in longer fulfillment times and higher operational expenses, negatively impacting customer satisfaction and loyalty. Additionally, the need for specialized IT expertise to handle integration issues strains resources hampering the market growth.
Opportunity:
Rising demand for enhanced customer experience
Telecom companies must adopt advanced order management solutions to meet customer expectations for fast, reliable service, and personalized experiences. These solutions streamline order processing, reduce errors, and provide real-time updates, improving overall customer satisfaction. Enhanced customer experience also encourages loyalty and reduces churn, making it a critical competitive differentiator thus encouraging the market growth.
Threat:
Requirement for highly proficient specialists
Skilled professionals are needed to manage and optimize complex order management systems, leading to increased labor expenses. The shortage of qualified experts can lead to delays in system implementation and maintenance, affecting operational efficiency. Moreover, reliance on specialized knowledge can strain company resources and limit the ability to quickly adapt to new technologies or processes.
Covid-19 Impact:
The Covid-19 pandemic accelerated digital transformation in the Telecom Order Management market, emphasizing the need for robust, automated systems. With increased demand for reliable connectivity and remote services, telecom companies faced pressure to quickly process and fulfill orders. Remote work and social distancing necessitated advanced digital solutions, driving investment in cloud-based order management systems. These solutions enabled efficient handling of increased traffic and complex orders while ensuring business continuity.
The solutions segment is expected to be the largest during the forecast period
The solutions is expected to be the largest during the forecast period owing to reduced manual errors, and streamline workflows, leading to faster order fulfillment and improved customer satisfaction. These solutions provide real-time visibility into order status, inventory levels, and resource allocation, enabling telecom companies to respond swiftly to market demands. Integration with other systems, such as billing and CRM, enhances data consistency and operational efficiency.
The customer relationship management segment is expected to have the highest CAGR during the forecast period
The customer relationship management segment is expected to have the highest CAGR during the forecast period by streamlining customer interactions and improving service delivery. CRM facilitates efficient order processing, accurate tracking, and personalized customer experiences, leading to increased customer satisfaction and retention. By integrating CRM with order management systems, telecom companies can manage customer data, preferences, and history, which helps in anticipating needs and resolving issues promptly.
Region with largest share:
North America is projected to hold the largest market share during the forecast period as there is a strong emphasis on enhancing customer experience through faster, more accurate, and transparent order processing, driving demand for innovative order management solutions and the telecom operators are investing in digital solutions to enhance operational efficiency and customer experience, leading to greater adoption of advanced order management systems.
Region with highest CAGR:
Asia Pacific is projected to hold the highest CAGR over the forecast period because telecom operators in Asia Pacific are investing in digital transformation to enhance customer experience and operational efficiency, driving the adoption of advanced order management systems. Hence as telecom services expand, including 5G and broadband, the need for effective order management solutions to handle increased order volumes and complexity grows.
Key players in the market
Some of the key players in Telecom Order Management market include Amdocs Corp, Cerillion, ChikPea, Cognizant, Comarch SA, Commvault, Ericsson, Fujitsu Limited, IBM, Infosys Limited, Intellibuzz, Neustar Inc., Oracle Corporation, Pegasystems Inc., Trustwave and Wipro Limited
Key Developments:
In July 2024, ASMPT and IBM deepened collaboration to advance bonding methods for Chiplet Packages for AI. Through the agreement, the two companies will work together to advance thermocompression and hybrid bonding technology for chiplet packages
In July 2024, IBM and JLL collaborated on ESG reporting and data management solution for commercial properties. The solution is designed to help address the challenges organizations in the CRE sector are facing, such as capturing and managing data across real estate portfolios
In June 2024, Cognizant acquired Belcan for approximately $1.3 Billion to significantly strengthen engineering capabilities and establish a leadership position in aerospace & defense market
Components Covered:
• Solutions
• Services
• Other Components
Deployment Models Covered:
• On-Premise
• Cloud-Based
Organization Sizes Covered:
• Large Enterprises
• Small and Medium Enterprises (SMEs)
Technologies Covered:
• Customer Relationship Management
• Robotic Process Automation
• Blockchain
• Fiber Optics
• Satellite Communication
• Artificial Intelligence (AI) & Machine Learning (ML)
• Operations Support Systems
• Other Technologies
Applications Covered:
• Order Entry & Capture
• Order Processing & Fulfillment
• Order Orchestration & Management
• Billing & Revenue Management
• Trouble Ticketing & Issue Resolution
• Other Applications
End Users Covered:
• Telecom Service Providers
• Network Operators
• Government & Public Sector
• Healthcare Sector
• Retail & E-commerce
• Banking, Financial Services, and Insurance (BFSI)
• Transportation & Logistics
• Other End Users
Regions Covered:
• North America
o US
o Canada
o Mexico
• Europe
o Germany
o UK
o Italy
o France
o Spain
o Rest of Europe
• Asia Pacific
o Japan
o China
o India
o Australia
o New Zealand
o South Korea
o Rest of Asia Pacific
• South America
o Argentina
o Brazil
o Chile
o Rest of South America
• Middle East & Africa
o Saudi Arabia
o UAE
o Qatar
o South Africa
o Rest of Middle East & Africa
What our report offers:
- Market share assessments for the regional and country-level segments
- Strategic recommendations for the new entrants
- Covers Market data for the years 2022, 2023, 2024, 2026, and 2030
- Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
- Strategic recommendations in key business segments based on the market estimations
- Competitive landscaping mapping the key common trends
- Company profiling with detailed strategies, financials, and recent developments
- Supply chain trends mapping the latest technological advancements
Free Customization Offerings:
All the customers of this report will be entitled to receive one of the following free customization options:
• Company Profiling
o Comprehensive profiling of additional market players (up to 3)
o SWOT Analysis of key players (up to 3)
• Regional Segmentation
o Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
• Competitive Benchmarking
o Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances
Table of Contents
1 Executive Summary
2 Preface
2.1 Abstract
2.2 Stake Holders
2.3 Research Scope
2.4 Research Methodology
2.4.1 Data Mining
2.4.2 Data Analysis
2.4.3 Data Validation
2.4.4 Research Approach
2.5 Research Sources
2.5.1 Primary Research Sources
2.5.2 Secondary Research Sources
2.5.3 Assumptions
3 Market Trend Analysis
3.1 Introduction
3.2 Drivers
3.3 Restraints
3.4 Opportunities
3.5 Threats
3.6 Technology Analysis
3.7 Application Analysis
3.8 End User Analysis
3.9 Emerging Markets
3.10 Impact of Covid-19
4 Porters Five Force Analysis
4.1 Bargaining power of suppliers
4.2 Bargaining power of buyers
4.3 Threat of substitutes
4.4 Threat of new entrants
4.5 Competitive rivalry
5 Global Telecom Order Management Market, By Component
5.1 Introduction
5.2 Solutions
5.2.1 Customer Order Management
5.2.2 Service Order Management
5.2.3 Service Inventory Management
5.2.4 Order Orchestration
5.2.5 Customer Self-Service
5.2.6 Other Solutions
5.3 Services
5.3.1 Core Services
5.3.2 Value-Added Services
5.3.3 Analytics and Reporting
5.3.4 Cloud Migration
5.4 Other Components
6 Global Telecom Order Management Market, By Deployment Model
6.1 Introduction
6.2 On-Premise
6.3 Cloud-Based
7 Global Telecom Order Management Market, By Organization Size
7.1 Introduction
7.2 Large Enterprises
7.3 Small and Medium Enterprises (SMEs)
8 Global Telecom Order Management Market, By Technology
8.1 Introduction
8.2 Customer Relationship Management
8.3 Robotic Process Automation
8.4 Blockchain
8.5 Fiber Optics
8.6 Satellite Communication
8.7 Artificial Intelligence (AI) & Machine Learning (ML)
8.8 Operations Support Systems
8.9 Other Technologies
9 Global Telecom Order Management Market, By Application
9.1 Introduction
9.2 Order Entry & Capture
9.3 Order Processing & Fulfillment
9.4 Order Orchestration & Management
9.5 Billing & Revenue Management
9.6 Trouble Ticketing & Issue Resolution
9.7 Other Applications
10 Global Telecom Order Management Market, By End User
10.1 Introduction
10.2 Telecom Service Providers
10.3 Network Operators
10.4 Government & Public Sector
10.5 Healthcare Sector
10.6 Retail & E-commerce
10.7 Banking, Financial Services, and Insurance (BFSI)
10.8 Transportation & Logistics
10.9 Other End Users
11 Global Telecom Order Management Market, By Geography
11.1 Introduction
11.2 North America
11.2.1 US
11.2.2 Canada
11.2.3 Mexico
11.3 Europe
11.3.1 Germany
11.3.2 UK
11.3.3 Italy
11.3.4 France
11.3.5 Spain
11.3.6 Rest of Europe
11.4 Asia Pacific
11.4.1 Japan
11.4.2 China
11.4.3 India
11.4.4 Australia
11.4.5 New Zealand
11.4.6 South Korea
11.4.7 Rest of Asia Pacific
11.5 South America
11.5.1 Argentina
11.5.2 Brazil
11.5.3 Chile
11.5.4 Rest of South America
11.6 Middle East & Africa
11.6.1 Saudi Arabia
11.6.2 UAE
11.6.3 Qatar
11.6.4 South Africa
11.6.5 Rest of Middle East & Africa
12 Key Developments
12.1 Agreements, Partnerships, Collaborations and Joint Ventures
12.2 Acquisitions & Mergers
12.3 New Product Launch
12.4 Expansions
12.5 Other Key Strategies
13 Company Profiling
13.1 Amdocs Corp
13.2 Cerillion
13.3 ChikPea
13.4 Cognizant
13.5 Comarch SA
13.6 Commvault
13.7 Ericsson
13.8 Fujitsu Limited
13.9 IBM
13.10 Infosys Limited
13.11 Intellibuzz
13.12 Neustar Inc.
13.13 Oracle Corporation
13.14 Pegasystems Inc.
13.15 Trustwave
13.16 Wipro Limited
List of Tables
1 Global Telecom Order Management Market Outlook, By Region (2022-2030) ($MN)
2 Global Telecom Order Management Market Outlook, By Component (2022-2030) ($MN)
3 Global Telecom Order Management Market Outlook, By Solutions (2022-2030) ($MN)
4 Global Telecom Order Management Market Outlook, By Customer Order Management (2022-2030) ($MN)
5 Global Telecom Order Management Market Outlook, By Service Order Management (2022-2030) ($MN)
6 Global Telecom Order Management Market Outlook, By Service Inventory Management (2022-2030) ($MN)
7 Global Telecom Order Management Market Outlook, By Order Orchestration (2022-2030) ($MN)
8 Global Telecom Order Management Market Outlook, By Customer Self-Service (2022-2030) ($MN)
9 Global Telecom Order Management Market Outlook, By Other Solutions (2022-2030) ($MN)
10 Global Telecom Order Management Market Outlook, By Services (2022-2030) ($MN)
11 Global Telecom Order Management Market Outlook, By Core Services (2022-2030) ($MN)
12 Global Telecom Order Management Market Outlook, By Value-Added Services (2022-2030) ($MN)
13 Global Telecom Order Management Market Outlook, By Analytics and Reporting (2022-2030) ($MN)
14 Global Telecom Order Management Market Outlook, By Cloud Migration (2022-2030) ($MN)
15 Global Telecom Order Management Market Outlook, By Other Components (2022-2030) ($MN)
16 Global Telecom Order Management Market Outlook, By Deployment Model (2022-2030) ($MN)
17 Global Telecom Order Management Market Outlook, By On-Premise (2022-2030) ($MN)
18 Global Telecom Order Management Market Outlook, By Cloud-Based (2022-2030) ($MN)
19 Global Telecom Order Management Market Outlook, By Organization Size (2022-2030) ($MN)
20 Global Telecom Order Management Market Outlook, By Large Enterprises (2022-2030) ($MN)
21 Global Telecom Order Management Market Outlook, By Small and Medium Enterprises (SMEs) (2022-2030) ($MN)
22 Global Telecom Order Management Market Outlook, By Technology (2022-2030) ($MN)
23 Global Telecom Order Management Market Outlook, By Customer Relationship Management (2022-2030) ($MN)
24 Global Telecom Order Management Market Outlook, By Robotic Process Automation (2022-2030) ($MN)
25 Global Telecom Order Management Market Outlook, By Blockchain (2022-2030) ($MN)
26 Global Telecom Order Management Market Outlook, By Fiber Optics (2022-2030) ($MN)
27 Global Telecom Order Management Market Outlook, By Satellite Communication (2022-2030) ($MN)
28 Global Telecom Order Management Market Outlook, By Artificial Intelligence (AI) & Machine Learning (ML) (2022-2030) ($MN)
29 Global Telecom Order Management Market Outlook, By Operations Support Systems (2022-2030) ($MN)
30 Global Telecom Order Management Market Outlook, By Other Technologies (2022-2030) ($MN)
31 Global Telecom Order Management Market Outlook, By Application (2022-2030) ($MN)
32 Global Telecom Order Management Market Outlook, By Order Entry & Capture (2022-2030) ($MN)
33 Global Telecom Order Management Market Outlook, By Order Processing & Fulfillment (2022-2030) ($MN)
34 Global Telecom Order Management Market Outlook, By Order Orchestration & Management (2022-2030) ($MN)
35 Global Telecom Order Management Market Outlook, By Billing & Revenue Management (2022-2030) ($MN)
36 Global Telecom Order Management Market Outlook, By Trouble Ticketing & Issue Resolution (2022-2030) ($MN)
37 Global Telecom Order Management Market Outlook, By Other Applications (2022-2030) ($MN)
38 Global Telecom Order Management Market Outlook, By End User (2022-2030) ($MN)
39 Global Telecom Order Management Market Outlook, By Telecom Service Providers (2022-2030) ($MN)
40 Global Telecom Order Management Market Outlook, By Network Operators (2022-2030) ($MN)
41 Global Telecom Order Management Market Outlook, By Government & Public Sector (2022-2030) ($MN)
42 Global Telecom Order Management Market Outlook, By Healthcare Sector (2022-2030) ($MN)
43 Global Telecom Order Management Market Outlook, By Retail & E-commerce (2022-2030) ($MN)
44 Global Telecom Order Management Market Outlook, By Banking, Financial Services, and Insurance (BFSI) (2022-2030) ($MN)
45 Global Telecom Order Management Market Outlook, By Transportation & Logistics (2022-2030) ($MN)
46 Global Telecom Order Management Market Outlook, By Other End Users (2022-2030) ($MN)
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.
List of Figures
RESEARCH METHODOLOGY
We at ‘Stratistics’ opt for an extensive research approach which involves data mining, data validation, and data analysis. The various research sources include in-house repository, secondary research, competitor’s sources, social media research, client internal data, and primary research.
Our team of analysts prefers the most reliable and authenticated data sources in order to perform the comprehensive literature search. With access to most of the authenticated data bases our team highly considers the best mix of information through various sources to obtain extensive and accurate analysis.
Each report takes an average time of a month and a team of 4 industry analysts. The time may vary depending on the scope and data availability of the desired market report. The various parameters used in the market assessment are standardized in order to enhance the data accuracy.
Data Mining
The data is collected from several authenticated, reliable, paid and unpaid sources and is filtered depending on the scope & objective of the research. Our reports repository acts as an added advantage in this procedure. Data gathering from the raw material suppliers, distributors and the manufacturers is performed on a regular basis, this helps in the comprehensive understanding of the products value chain. Apart from the above mentioned sources the data is also collected from the industry consultants to ensure the objective of the study is in the right direction.
Market trends such as technological advancements, regulatory affairs, market dynamics (Drivers, Restraints, Opportunities and Challenges) are obtained from scientific journals, market related national & international associations and organizations.
Data Analysis
From the data that is collected depending on the scope & objective of the research the data is subjected for the analysis. The critical steps that we follow for the data analysis include:
- Product Lifecycle Analysis
- Competitor analysis
- Risk analysis
- Porters Analysis
- PESTEL Analysis
- SWOT Analysis
The data engineering is performed by the core industry experts considering both the Marketing Mix Modeling and the Demand Forecasting. The marketing mix modeling makes use of multiple-regression techniques to predict the optimal mix of marketing variables. Regression factor is based on a number of variables and how they relate to an outcome such as sales or profits.
Data Validation
The data validation is performed by the exhaustive primary research from the expert interviews. This includes telephonic interviews, focus groups, face to face interviews, and questionnaires to validate our research from all aspects. The industry experts we approach come from the leading firms, involved in the supply chain ranging from the suppliers, distributors to the manufacturers and consumers so as to ensure an unbiased analysis.
We are in touch with more than 15,000 industry experts with the right mix of consultants, CEO's, presidents, vice presidents, managers, experts from both supply side and demand side, executives and so on.
The data validation involves the primary research from the industry experts belonging to:
- Leading Companies
- Suppliers & Distributors
- Manufacturers
- Consumers
- Industry/Strategic Consultants
Apart from the data validation the primary research also helps in performing the fill gap research, i.e. providing solutions for the unmet needs of the research which helps in enhancing the reports quality.
For more details about research methodology, kindly write to us at info@strategymrc.com
Frequently Asked Questions
In case of any queries regarding this report, you can contact the customer service by filing the “Inquiry Before Buy” form available on the right hand side. You may also contact us through email: info@strategymrc.com or phone: +1-301-202-5929
Yes, the samples are available for all the published reports. You can request them by filling the “Request Sample” option available in this page.
Yes, you can request a sample with your specific requirements. All the customized samples will be provided as per the requirement with the real data masked.
All our reports are available in Digital PDF format. In case if you require them in any other formats, such as PPT, Excel etc you can submit a request through “Inquiry Before Buy” form available on the right hand side. You may also contact us through email: info@strategymrc.com or phone: +1-301-202-5929
We offer a free 15% customization with every purchase. This requirement can be fulfilled for both pre and post sale. You may send your customization requirements through email at info@strategymrc.com or call us on +1-301-202-5929.
We have 3 different licensing options available in electronic format.
- Single User Licence: Allows one person, typically the buyer, to have access to the ordered product. The ordered product cannot be distributed to anyone else.
- 2-5 User Licence: Allows the ordered product to be shared among a maximum of 5 people within your organisation.
- Corporate License: Allows the product to be shared among all employees of your organisation regardless of their geographical location.
All our reports are typically be emailed to you as an attachment.
To order any available report you need to register on our website. The payment can be made either through CCAvenue or PayPal payments gateways which accept all international cards.
We extend our support to 6 months post sale. A post sale customization is also provided to cover your unmet needs in the report.
Request Customization
We provide a free 15% customization on every purchase. This requirement can be fulfilled for both pre and post sale. You may send your customization requirements through email at info@strategymrc.com or call us on +1-301-202-5929.
Note: This customization is absolutely free until it falls under the 15% bracket. If your requirement exceeds this a feasibility check will be performed. Post that, a quote will be provided along with the timelines.
WHY CHOOSE US ?
Assured Quality
Best in class reports with high standard of research integrity
24X7 Research Support
Continuous support to ensure the best customer experience.
Free Customization
Adding more values to your product of interest.
Safe & Secure Access
Providing a secured environment for all online transactions.
Trusted by 600+ Brands
Serving the most reputed brands across the world.
