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Unified Communications As A Service Market

Unified Communications as a Service Market Forecasts to 2028 - Global Analysis By Component (Telephony, Collaboration Platforms & Applications, Unified Messaging and Conferencing), Enterprise Size (Large Enterprises and Small & Medium Enterprises (SMEs)), Delivery Model (Managed Services and Hosted/Cloud Services), End User and By Geography

4.5 (19 reviews)
Published: September 2022 ID: SMRC21887
4.5 (19 reviews)
Published: September 2022 ID: SMRC21887

This report covers the impact of COVID-19 on this global market
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According to Stratistics MRC, the Global Unified Communications as a Service Market is accounted for $33.41 billion in 2022 and is expected to reach $78.92 billion by 2028 growing at a CAGR of 15.4% during the forecast period. Unified Communication-as-a-Service (UCaaS) is a cloud-based software that requires a monthly subscription fee for the web-based interface, mobile communication, and customization and integration. It is perfect for reporting & analytics, continuous support, and contact centre operations. Many businesses choose cloud-based unified communications platforms because they are more affordable than conventional Private Branch Exchange (PBX) systems. All unified communications and collaboration features are offered by UCaaS on a single platform.

According to the Remote Work Trend report, which was published in April 2020 by the Microsoft Corporation, nearly 183,000 participants in 175 countries are utilizing the Microsoft Teams communication platform for distance learning. As a result, distance learning, remote working, and Bring Your Own Device (BYOD) are expected to drive the growth of the market.

Market Dynamics:

Driver:

Increasing usage of api-driven programmable communication to aid market growth

Audio, messaging, programmable video and other services are integrated into business software to help automate the communication process. Developers may now concentrate on the most crucial elements of the programme thanks to these built-in functionalities. Because of the growing importance of API-driven programmable communication capabilities, the industry is therefore projected to experience exponential growth.

Restraint:

Data security concerns and regulatory risks to restrict adoption

Providers in the UCaaS market should ideally offer businesses' data security through own, tightly monitored data centers. Yet not all unified communication services are created equal. Each supplier has a data centre of their own. This could raise questions about data regulatory hazards and security breaches. The lack of remote backups and various power sources may also have an impact on business risk and compliance laws. Sources could affect company risk and legal compliance. Besides that, Reselling services housed at a third-party data centre raises significant security issues that are restricting unified communication service adoption.

Opportunity:

Adoption of distributed workforce and remote work approaches to accelerate demand
The growing popularity of smart mobile devices and improvements in collaboration tools have made it possible to implement distributed workforce and remote work techniques. A "bring your own device" (BYOD) strategy is also being implemented by organizations across all of their business areas. Organizations will benefit from this strategy by seeing an increase in production, enhanced internal communication, and reduced expenditures. For instance, 85% of businesses, according to Bitglass research, currently allow employees and partners to use BYOD (bring your own device) environments. Key firms would benefit from new market opportunities to diversify their product offers.

Threat:

Lack of remote backups

Absence of offsite backups and inconsistent power sources could affect company risk and legal compliance. Besides that, Reselling services housed at a third-party data centre raises significant security issues that are limiting the use of unified communication services.

Covid-19 Impact

Since the COVID-19 pandemic began, businesses all around the world have embraced remote working models to ensure employee safety and stop the spread of the virus. There has been a sharp increase in demand for online communication and association platforms enhanced with cutting-edge technology since people started working from home. The delivery of services has also been enhanced by a rise in work-from-home and distant learning regulations. On occasion, businesses quickly switch to the cloud service model to manage their teams and boost employee productivity.

The telephony segment is expected to be the largest during the forecast period

Based on the component, the market is classified into Telephony, Collaboration Platforms & Applications, Unified Messaging and Conferencing. The telephony segment is projected to control the global Unified Communications as a Service market and most liable explanation for the majority of the share during the forecast period. The need for cloud (IP) telephony is growing due to the evolution of the enterprise communication infrastructure. Businesses converting from conventional PBX telephone systems to voice over internet protocol (VoIP) solutions have aided the market's expansion.

The small and medium-sized enterprises segment is expected to have the highest CAGR during the forecast period

Based on the enterprise size, the market is segmented into Large Enterprises and Small & Medium Enterprises (SMEs). The small and medium-sized enterprises segment is captured to be more profitable and predicted to record a strong CAGR during the forecast period. Small and medium-sized businesses have concentrated their overall IT spending by 4.9% and 2.7%, respectively, according to IDC. It is anticipated that this change in IT spending would cause SMEs to gradually switch from conventional programmes to cloud-based unified communication as a service.

Region with highest share:

North America is anticipated to hold the highest share during the forecast period. Owing to the advanced commercial communication services have been adopted. End-use businesses in this region have already incorporated chat, email, voice, video and audio conferencing, and other services into their daily operations. Bring your own device (BYOD), telepresence technologies, and other trends are being adopted, and these are what are really fueling the market's expansion in the area. Aside from this, the expansion is also being supported by the presence of important firms like IBM Corporation, Verizon Communication Inc., Google LLC, Avaya Inc., and others.

Region with highest CAGR:

The Asia Pacific care management solutions market is one of the fastest-growing regions and also records highest CAGR during the forecast period. The desire for internet-based communication services among small and medium-sized businesses is what is driving the increase. Voice over internet protocol (VoIP), audio & video conferencing, and other communication services are widely used in nations like India, South Korea, China, Japan, Oceania, and others. Also, the large cloud traffic across the region is projected to fuel the demand for the services.

Key players in the market

Some of the key players profiled in the Unified Communications as a Service Market include RingCentral, BT, Verizon, Orange S.A., 8x8 Inc, Cisco, Google, Microsoft, LogMeIn Inc., Mitel, DialPad, Fuze, StarBlue, Windstream, Alcatel-Lucent Enterprise (ALE), NTT Communications, Vonage, Intrado Corporation (Formerly West), Masergy, Revation Systems

Key Developments:

In March 2022, Microsoft announced plans to introduce Microsoft Teams Connect shared channels, with the integration of Microsoft 365 Business, Enterprise, and Education subscriptions. The company introduced new channels along with existing standard and private channels in Microsoft Teams Connect. Using a shared channel, users can invite others to a particular channel without adding them to a team.

In March 2021, RingCentral, Inc. partnered with Ecotel Communication AG to develop a unified cloud communication solution. The platform offers unified functionalities, team messaging, video meetings, and a cloud phone system to clients.

In July 2019, Verizon collaborated with Zoom to provide a new solution for unified communications. This collaboration provides access to Zoom meetings to the current Verizon customers from Verizon wireless phones or VoIP solutions, without having to pay for additional support or staff.

In October 2019, 8x8, Poly, and ScanSource announced a strategic partnership to deliver cloud-based communication solutions. The partnership helped customers easily move away from on-premises business communication systems to cloud-based communication solutions.

Component Covered:
• Telephony
• Collaboration Platforms & Applications
• Unified Messaging
• Conferencing

Enterprise Size Covered:
• Large Enterprises
• Small & Medium Enterprises (SMEs)

Delivery Model Covered:
• Managed Services
• Hosted/Cloud Services

End User Covered:
• Banking, Financial Services and Insurance (BFSI)
• IT and Telecommunications
• IT-enabled Services (ITeS)
• Education
• Retail and Consumer Goods
• Government and Defense
• Healthcare
• Others (Media and Entertainment)

Regions Covered:
• North America
o US
o Canada
o Mexico
• Europe
o Germany
o UK
o Italy
o France
o Spain
o Rest of Europe
• Asia Pacific
o Japan
o China
o India
o Australia
o New Zealand
o South Korea
o Rest of Asia Pacific
• South America
o Argentina
o Brazil
o Chile
o Rest of South America
• Middle East & Africa
o Saudi Arabia
o UAE
o Qatar
o South Africa
o Rest of Middle East & Africa

What our report offers:
- Market share assessments for the regional and country-level segments
- Strategic recommendations for the new entrants
- Covers Market data for the years 2020, 2021, 2022, 2025, and 2028
- Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
- Strategic recommendations in key business segments based on the market estimations
- Competitive landscaping mapping the key common trends
- Company profiling with detailed strategies, financials, and recent developments
- Supply chain trends mapping the latest technological advancements

Free Customization Offerings:
All the customers of this report will be entitled to receive one of the following free customization options:
• Company Profiling
o Comprehensive profiling of additional market players (up to 3)
o SWOT Analysis of key players (up to 3)
• Regional Segmentation
o Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
• Competitive Benchmarking
o Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

1 Executive Summary

2 Preface
2.1 Abstract
2.2 Stake Holders
2.3 Research Scope
2.4 Research Methodology
2.4.1 Data Mining
2.4.2 Data Analysis
2.4.3 Data Validation
2.4.4 Research Approach
2.5 Research Sources
2.5.1 Primary Research Sources
2.5.2 Secondary Research Sources
2.5.3 Assumptions

3 Market Trend Analysis
3.1 Introduction
3.2 Drivers
3.3 Restraints
3.4 Opportunities
3.5 Threats
3.6 End User Analysis
3.7 Emerging Markets
3.8 Impact of Covid-19

4 Porters Five Force Analysis
4.1 Bargaining power of suppliers
4.2 Bargaining power of buyers
4.3 Threat of substitutes
4.4 Threat of new entrants
4.5 Competitive rivalry

5 Global Unified Communications as a Service Market, By Component
5.1 Introduction
5.2 Telephony
5.3 Collaboration Platforms & Applications
5.4 Unified Messaging
5.5 Conferencing

6 Global Unified Communications as a Service Market, By Enterprise Size
6.1 Introduction
6.2 Large Enterprises
6.3 Small & Medium Enterprises (SMEs)

7 Global Unified Communications as a Service Market, By Delivery Model
7.1 Introduction
7.2 Managed Services
7.3 Hosted/Cloud Services

8 Global Unified Communications as a Service Market, By End User
8.1 Introduction
8.2 Banking, Financial Services and Insurance (BFSI)
8.3 IT and Telecommunications
8.4 IT-enabled Services (ITeS)
8.5 Education
8.6 Retail and Consumer Goods
8.7 Government and Defense
8.8 Healthcare
8.9 Others (Media and Entertainment)

9 Global Unified Communications as a Service Market, By Geography
9.1 Introduction
9.2 North America
9.2.1 US
9.2.2 Canada
9.2.3 Mexico
9.3 Europe
9.3.1 Germany
9.3.2 UK
9.3.3 Italy
9.3.4 France
9.3.5 Spain
9.3.6 Rest of Europe
9.4 Asia Pacific
9.4.1 Japan
9.4.2 China
9.4.3 India
9.4.4 Australia
9.4.5 New Zealand
9.4.6 South Korea
9.4.7 Rest of Asia Pacific
9.5 South America
9.5.1 Argentina
9.5.2 Brazil
9.5.3 Chile
9.5.4 Rest of South America
9.6 Middle East & Africa
9.6.1 Saudi Arabia
9.6.2 UAE
9.6.3 Qatar
9.6.4 South Africa
9.6.5 Rest of Middle East & Africa

10 Key Developments
10.1 Agreements, Partnerships, Collaborations and Joint Ventures
10.2 Acquisitions & Mergers
10.3 New Product Launch
10.4 Expansions
10.5 Other Key Strategies

11 Company Profiling
11.1 RingCentral
11.2 BT
11.3 Verizon
11.4 Orange S.A.
11.5 8x8 Inc
11.6 Cisco
11.7 Google
11.8 Microsoft
11.9 LogMeIn Inc.
11.10 Mitel
11.11 DialPad
11.12 Fuze
11.13 StarBlue
11.14 Windstream
11.15 Alcatel-Lucent Enterprise (ALE)
11.16 NTT Communications
11.17 Vonage
11.18 Intrado Corporation (Formerly West)
11.19 Masergy
11.20 Revation Systems

List of Tables
1 Global Unified Communications as a Service Market Outlook, By Region (2020-2028) ($MN)
2 Global Unified Communications as a Service Market Outlook, By Component (2020-2028) ($MN)
3 Global Unified Communications as a Service Market Outlook, By Telephony (2020-2028) ($MN)
4 Global Unified Communications as a Service Market Outlook, By Collaboration Platforms & Applications (2020-2028) ($MN)
5 Global Unified Communications as a Service Market Outlook, By Unified Messaging (2020-2028) ($MN)
6 Global Unified Communications as a Service Market Outlook, By Conferencing (2020-2028) ($MN)
7 Global Unified Communications as a Service Market Outlook, By Enterprise Size (2020-2028) ($MN)
8 Global Unified Communications as a Service Market Outlook, By Large Enterprises (2020-2028) ($MN)
9 Global Unified Communications as a Service Market Outlook, By Small & Medium Enterprises (SMEs) (2020-2028) ($MN)
10 Global Unified Communications as a Service Market Outlook, By Delivery Model (2020-2028) ($MN)
11 Global Unified Communications as a Service Market Outlook, By Managed Services (2020-2028) ($MN)
12 Global Unified Communications as a Service Market Outlook, By Hosted/Cloud Services (2020-2028) ($MN)
13 Global Unified Communications as a Service Market Outlook, By End User (2020-2028) ($MN)
14 Global Unified Communications as a Service Market Outlook, By Banking, Financial Services and Insurance (BFSI) (2020-2028) ($MN)
15 Global Unified Communications as a Service Market Outlook, By IT and Telecommunications (2020-2028) ($MN)
16 Global Unified Communications as a Service Market Outlook, By IT-enabled Services (ITeS) (2020-2028) ($MN)
17 Global Unified Communications as a Service Market Outlook, By Education (2020-2028) ($MN)
18 Global Unified Communications as a Service Market Outlook, By Retail and Consumer Goods (2020-2028) ($MN)
19 Global Unified Communications as a Service Market Outlook, By Government and Defense (2020-2028) ($MN)
20 Global Unified Communications as a Service Market Outlook, By Healthcare (2020-2028) ($MN)
21 North America Unified Communications as a Service Market Outlook, By Country (2020-2028) ($MN)
22 North America Unified Communications as a Service Market Outlook, By Component (2020-2028) ($MN)
23 North America Unified Communications as a Service Market Outlook, By Telephony (2020-2028) ($MN)
24 North America Unified Communications as a Service Market Outlook, By Collaboration Platforms & Applications (2020-2028) ($MN)
25 North America Unified Communications as a Service Market Outlook, By Unified Messaging (2020-2028) ($MN)
26 North America Unified Communications as a Service Market Outlook, By Conferencing (2020-2028) ($MN)
27 North America Unified Communications as a Service Market Outlook, By Enterprise Size (2020-2028) ($MN)
28 North America Unified Communications as a Service Market Outlook, By Large Enterprises (2020-2028) ($MN)
29 North America Unified Communications as a Service Market Outlook, By Small & Medium Enterprises (SMEs) (2020-2028) ($MN)
30 North America Unified Communications as a Service Market Outlook, By Delivery Model (2020-2028) ($MN)
31 North America Unified Communications as a Service Market Outlook, By Managed Services (2020-2028) ($MN)
32 North America Unified Communications as a Service Market Outlook, By Hosted/Cloud Services (2020-2028) ($MN)
33 North America Unified Communications as a Service Market Outlook, By End User (2020-2028) ($MN)
34 North America Unified Communications as a Service Market Outlook, By Banking, Financial Services and Insurance (BFSI) (2020-2028) ($MN)
35 North America Unified Communications as a Service Market Outlook, By IT and Telecommunications (2020-2028) ($MN)
36 North America Unified Communications as a Service Market Outlook, By IT-enabled Services (ITeS) (2020-2028) ($MN)
37 North America Unified Communications as a Service Market Outlook, By Education (2020-2028) ($MN)
38 North America Unified Communications as a Service Market Outlook, By Retail and Consumer Goods (2020-2028) ($MN)
39 North America Unified Communications as a Service Market Outlook, By Government and Defense (2020-2028) ($MN)
40 North America Unified Communications as a Service Market Outlook, By Healthcare (2020-2028) ($MN)
41 North America Unified Communications as a Service Market Outlook, By Others (Media and Entertainment) (2020-2028) ($MN)
42 Europe Unified Communications as a Service Market Outlook, By Country (2020-2028) ($MN)
43 Europe Unified Communications as a Service Market Outlook, By Component (2020-2028) ($MN)
44 Europe Unified Communications as a Service Market Outlook, By Telephony (2020-2028) ($MN)
45 Europe Unified Communications as a Service Market Outlook, By Collaboration Platforms & Applications (2020-2028) ($MN)
46 Europe Unified Communications as a Service Market Outlook, By Unified Messaging (2020-2028) ($MN)
47 Europe Unified Communications as a Service Market Outlook, By Conferencing (2020-2028) ($MN)
48 Europe Unified Communications as a Service Market Outlook, By Enterprise Size (2020-2028) ($MN)
49 Europe Unified Communications as a Service Market Outlook, By Large Enterprises (2020-2028) ($MN)
50 Europe Unified Communications as a Service Market Outlook, By Small & Medium Enterprises (SMEs) (2020-2028) ($MN)
51 Europe Unified Communications as a Service Market Outlook, By Delivery Model (2020-2028) ($MN)
52 Europe Unified Communications as a Service Market Outlook, By Managed Services (2020-2028) ($MN)
53 Europe Unified Communications as a Service Market Outlook, By Hosted/Cloud Services (2020-2028) ($MN)
54 Europe Unified Communications as a Service Market Outlook, By End User (2020-2028) ($MN)
55 Europe Unified Communications as a Service Market Outlook, By Banking, Financial Services and Insurance (BFSI) (2020-2028) ($MN)
56 Europe Unified Communications as a Service Market Outlook, By IT and Telecommunications (2020-2028) ($MN)
57 Europe Unified Communications as a Service Market Outlook, By IT-enabled Services (ITeS) (2020-2028) ($MN)
58 Europe Unified Communications as a Service Market Outlook, By Education (2020-2028) ($MN)
59 Europe Unified Communications as a Service Market Outlook, By Retail and Consumer Goods (2020-2028) ($MN)
60 Europe Unified Communications as a Service Market Outlook, By Government and Defense (2020-2028) ($MN)
61 Europe Unified Communications as a Service Market Outlook, By Healthcare (2020-2028) ($MN)
62 Europe Unified Communications as a Service Market Outlook, By Others (Media and Entertainment) (2020-2028) ($MN)
63 Asia Pacific Unified Communications as a Service Market Outlook, By Country (2020-2028) ($MN)
64 Asia Pacific Unified Communications as a Service Market Outlook, By Component (2020-2028) ($MN)
65 Asia Pacific Unified Communications as a Service Market Outlook, By Telephony (2020-2028) ($MN)
66 Asia Pacific Unified Communications as a Service Market Outlook, By Collaboration Platforms & Applications (2020-2028) ($MN)
67 Asia Pacific Unified Communications as a Service Market Outlook, By Unified Messaging (2020-2028) ($MN)
68 Asia Pacific Unified Communications as a Service Market Outlook, By Conferencing (2020-2028) ($MN)
69 Asia Pacific Unified Communications as a Service Market Outlook, By Enterprise Size (2020-2028) ($MN)
70 Asia Pacific Unified Communications as a Service Market Outlook, By Large Enterprises (2020-2028) ($MN)
71 Asia Pacific Unified Communications as a Service Market Outlook, By Small & Medium Enterprises (SMEs) (2020-2028) ($MN)
72 Asia Pacific Unified Communications as a Service Market Outlook, By Delivery Model (2020-2028) ($MN)
73 Asia Pacific Unified Communications as a Service Market Outlook, By Managed Services (2020-2028) ($MN)
74 Asia Pacific Unified Communications as a Service Market Outlook, By Hosted/Cloud Services (2020-2028) ($MN)
75 Asia Pacific Unified Communications as a Service Market Outlook, By End User (2020-2028) ($MN)
76 Asia Pacific Unified Communications as a Service Market Outlook, By Banking, Financial Services and Insurance (BFSI) (2020-2028) ($MN)
77 Asia Pacific Unified Communications as a Service Market Outlook, By IT and Telecommunications (2020-2028) ($MN)
78 Asia Pacific Unified Communications as a Service Market Outlook, By IT-enabled Services (ITeS) (2020-2028) ($MN)
79 Asia Pacific Unified Communications as a Service Market Outlook, By Education (2020-2028) ($MN)
80 Asia Pacific Unified Communications as a Service Market Outlook, By Retail and Consumer Goods (2020-2028) ($MN)
81 Asia Pacific Unified Communications as a Service Market Outlook, By Government and Defense (2020-2028) ($MN)
82 Asia Pacific Unified Communications as a Service Market Outlook, By Healthcare (2020-2028) ($MN)
83 Asia Pacific Unified Communications as a Service Market Outlook, By Others (Media and Entertainment) (2020-2028) ($MN)
84 South America Unified Communications as a Service Market Outlook, By Countryt (2020-2028) ($MN)
85 South America Unified Communications as a Service Market Outlook, By Component (2020-2028) ($MN)
86 South America Unified Communications as a Service Market Outlook, By Telephony (2020-2028) ($MN)
87 South America Unified Communications as a Service Market Outlook, By Collaboration Platforms & Applications (2020-2028) ($MN)
88 South America Unified Communications as a Service Market Outlook, By Unified Messaging (2020-2028) ($MN)
89 South America Unified Communications as a Service Market Outlook, By Conferencing (2020-2028) ($MN)
90 South America Unified Communications as a Service Market Outlook, By Enterprise Size (2020-2028) ($MN)
91 South America Unified Communications as a Service Market Outlook, By Large Enterprises (2020-2028) ($MN)
92 South America Unified Communications as a Service Market Outlook, By Small & Medium Enterprises (SMEs) (2020-2028) ($MN)
93 South America Unified Communications as a Service Market Outlook, By Delivery Model (2020-2028) ($MN)
94 South America Unified Communications as a Service Market Outlook, By Managed Services (2020-2028) ($MN)
95 South America Unified Communications as a Service Market Outlook, By Hosted/Cloud Services (2020-2028) ($MN)
96 South America Unified Communications as a Service Market Outlook, By End User (2020-2028) ($MN)
97 South America Unified Communications as a Service Market Outlook, By Banking, Financial Services and Insurance (BFSI) (2020-2028) ($MN)
98 South America Unified Communications as a Service Market Outlook, By IT and Telecommunications (2020-2028) ($MN)
99 South America Unified Communications as a Service Market Outlook, By IT-enabled Services (ITeS) (2020-2028) ($MN)
100 South America Unified Communications as a Service Market Outlook, By Education (2020-2028) ($MN)
101 South America Unified Communications as a Service Market Outlook, By Retail and Consumer Goods (2020-2028) ($MN)
102 South America Unified Communications as a Service Market Outlook, By Government and Defense (2020-2028) ($MN)
103 South America Unified Communications as a Service Market Outlook, By Healthcare (2020-2028) ($MN)
104 South America Unified Communications as a Service Market Outlook, By Others (Media and Entertainment) (2020-2028) ($MN)
105 Middle East & Africa Unified Communications as a Service Market Outlook, By Country (2020-2028) ($MN)
106 Middle East & Africa Unified Communications as a Service Market Outlook, By Component (2020-2028) ($MN)
107 Middle East & Africa Unified Communications as a Service Market Outlook, By Telephony (2020-2028) ($MN)
108 Middle East & Africa Unified Communications as a Service Market Outlook, By Collaboration Platforms & Applications (2020-2028) ($MN)
109 Middle East & Africa Unified Communications as a Service Market Outlook, By Unified Messaging (2020-2028) ($MN)
110 Middle East & Africa Unified Communications as a Service Market Outlook, By Conferencing (2020-2028) ($MN)
111 Middle East & Africa Unified Communications as a Service Market Outlook, By Enterprise Size (2020-2028) ($MN)
112 Middle East & Africa Unified Communications as a Service Market Outlook, By Large Enterprises (2020-2028) ($MN)
113 Middle East & Africa Unified Communications as a Service Market Outlook, By Small & Medium Enterprises (SMEs) (2020-2028) ($MN)
114 Middle East & Africa Unified Communications as a Service Market Outlook, By Delivery Model (2020-2028) ($MN)
115 Middle East & Africa Unified Communications as a Service Market Outlook, By Managed Services (2020-2028) ($MN)
116 Middle East & Africa Unified Communications as a Service Market Outlook, By Hosted/Cloud Services (2020-2028) ($MN)
117 Middle East & Africa Unified Communications as a Service Market Outlook, By End User (2020-2028) ($MN)
118 Middle East & Africa Unified Communications as a Service Market Outlook, By Banking, Financial Services and Insurance (BFSI) (2020-2028) ($MN)
119 Middle East & Africa Unified Communications as a Service Market Outlook, By IT and Telecommunications (2020-2028) ($MN)
120 Middle East & Africa Unified Communications as a Service Market Outlook, By IT-enabled Services (ITeS) (2020-2028) ($MN)
121 Middle East & Africa Unified Communications as a Service Market Outlook, By Education (2020-2028) ($MN)
122 Middle East & Africa Unified Communications as a Service Market Outlook, By Retail and Consumer Goods (2020-2028) ($MN)
123 Middle East & Africa Unified Communications as a Service Market Outlook, By Government and Defense (2020-2028) ($MN)
124 Middle East & Africa Unified Communications as a Service Market Outlook, By Healthcare (2020-2028) ($MN)
125 Middle East & Africa Unified Communications as a Service Market Outlook, By Others (Media and Entertainment) (2020-2028) ($MN)
 

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