Unified Communication And Collaboration Uc And C Market
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PUBLISHED: 2022 ID: SMRC22111
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Unified Communication and Collaboration (UC&C) Market Forecasts to 2028 - Global Analysis By Type (Conferencing, Telephony and Other Types), Deployment Type (Public Cloud, On-premise/Hosted and Hybrid Cloud), Organization Size (Large Enterprises and Small & Medium-sized Enterprises (SMEs)), Services (Professional Services and UC Managed Services), End-User (Retail, BFSI and Other End-Users) and Geography

4.4 (54 reviews)
4.4 (54 reviews)
Published: 2022 ID: SMRC22111

This report covers the impact of COVID-19 on this global market
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Years Covered

2020-2028

Estimated Year Value (2022)

US $77.91 BN

Projected Year Value (2028)

US $185.94 BN

CAGR (2022 - 2028)

15.6%

Regions Covered

North America, Europe, Asia Pacific, South America, and Middle East & Africa

Countries Covered

US, Canada, Mexico, Germany, UK, Italy, France, Spain, Japan, China, India, Australia, New Zealand, South Korea, Rest of Asia Pacific, South America, Argentina, Brazil, Chile, Middle East & Africa, Saudi Arabia, UAE, Qatar, and South Africa

Largest Market

Asia Pacific

Highest Growing Market

Asia Pacific

According to Stratistics MRC, the Unified Communication and Collaboration (UC&C) Market is accounted for $77.91 billion in 2022 and is expected to reach $185.94 billion by 2028 growing at a CAGR of 15.6% during the forecast period. Technology that combines communication and collaboration is known as unified communications and collaboration (UCC). T he suppliers for business collaboration and enterprise communications have mostly been distinct, with software companies like Microsoft and IBM dominating the former and telephony and networking firms trying to make up the latter.

According to a Gartner survey conducted in 2020, worldwide IT spending hit USD 3.6 trillion in 2020 and is expected to reach USD 3.8 trillion in 2023 due to the rapid adoption of digital platforms and digitalization.



Market Dynamics:

Driver:

Increasing demand for UCaaS from both large enterprises and SMEs

The Global Unified Communication and Collaboration (UC&C) Market is expected to drive growth during the forecast period due to their small budgets for specialized telecommunication and IT service providers, SMEs are constantly seeking ways to reduce costs and simplify operations. Companies that are growing operations in emerging and frontier markets are the primary factor driving the expansion of UCaaS. To compete with global mega players, even startups and smaller enterprises should maintain a presence in emerging markets. For retaining a global footprint, sophisticated internal communication technologies are becoming more and more essential.

Restraint:

Issues of privacy and security

As enterprises may have significant issues about the security and privacy of the video content shared across platforms, organizations are also concerned about copyright and Digital Rights Management (DRM) because of the risk for misuse, information leaks and data breaches. The highest number of data breach incidents was reported in the public, manufacturing, healthcare, finance, and information industries. Before implementing these solutions, companies need to restructure their methods for using video conferencing services to address these issues.

Opportunity:

Growing adoption of IoT in UC will boost the market

During the forecast period the Global Unified Communication and Collaboration (UC&C) Market is expected to drive growth as real-time communications are utilized in UC to promote effective teamwork. IoT has an impact on advancement of UC. With the assistance of an automated system, IoT can be used to send messages to individuals. These messages are transmitted using data obtained from real time activities. IoT adoption in healthcare application has shown significant growth in popularity. This application uses the Internet of Things (IoT) in a heart monitor gadget to automatically alert the nurse or other attendee when the patient's heart is in a critical condition.

Threat:

Low readiness to move to modern UC

The Global Unified Communication and Collaboration (UC&C) Market is expected to hamper growth during the forecast period due to its simplicity, the traditional UC system is employed by the majority of companies. Large businesses specifically do not want to utilize UCC services because it is challenging for them to differentiate between conventional hosted and managed UCC systems. To utilise the benefits after migrating from traditional PBX to UCC, the complete workforce will need to acquire the functionality more rapidly. As a result, the IT department of a corporation is under pressure, which may impact the timeline.

Covid-19 Impact:

During the pandemic, companies and SMEs from across all industry sectors including ICT, telecommunication, healthcare and education, are increasingly engaged in cloud-based applications and services. The COVID-19 obligation for remote work is offering service providers an unrecognised opportunity to emphasize software-based communications as a crucial component of business continuity and display the adaptability of UCaaS and cloud services in terms of capacity adjustments and services delivery (regardless of location).

The telephony segment is expected to be the largest during the forecast period

The telephony segment is expected to have a lucrative growth due to the increasing use of IP phones in real-time business communication. IP phones act as multimedia endpoints to integrate voice capabilities with data and video applications, improving employee satisfaction, corporate relationships, competitive advantage and communication. Additionally, the solutions encourage higher employee innovation and rapid problem-solving. The telephony platform market is also being driven by the platform's improved availability and easy support.

The UC managed services segment is expected to have the highest CAGR during the forecast period

The UC managed services segment is anticipated to witness the highest CAGR during the forecast period as the need for UC managed services has grown due to productivity, efficiency and customer satisfaction because they reduce the burden on IT while ensuring companies continuity and customer communications. The team is an essential component of the UC managed services, which is a fully transparent co-managed relationship. Many companies have benefited from IP telephony due to the range of secure, industry-proven IP solutions recognized as UC managed services.

Region with largest share:

Asia Pacific is expected to account for the largest share of the global Unified Communication and Collaboration (UC&C) market during the forecast period due to the increased demand for robust collaborations and improved decision-making within and across enterprises. The UCC market has grown to meet the different educational requirements throughout APAC nations including Japan, China, Singapore and India owing to the rise in popularity of eLearning and online education modules. With the introduction of smart courses in APAC, distance education and eLearning are growing popularity.

Region with highest CAGR:

Asia-Pacific is projected to have the highest CAGR over the forecast period due to the increasing use of cloud and mobility trends in nations like China, Australia, New Zealand, India and Japan is fueling the market expansion. The use of UCC solutions in the region is also being driven by government initiatives to enhance the digital infrastructure.



Key players in the market

Some of the key players in Unified Communication and Collaboration (UC&C) Market include Zoom Video Communications Inc., GoToConnect, AT&T Inc, Cisco Systems Inc., 8x8 Inc, Microsoft, Verizon Communications Inc., Google, NEC Corporation, Vonage, 3CX Ltd, NTT Commuications, RingCentral Inc., IBM Corporation, Avaya, Inc and Unisys.

Key Developments:

In July 2021, Verizon Business released a new BlueJeans Meetings feature for iPadOS, iOS and Android to support the reality of today's mobile workforce, as well as new device partnerships and applications which is used for unlocking the power of Verizon Mobile Edge Compute for real-time collaboration on the go.

In June 2021, Unisys acquired Unify Square to optimize the collaboration experience using unified communication as a service. The acquisition assisted users in enhancing Unisys’s digital workspace services business to drive revenue growth and improve its probability and cash flow.

Types Covered:
• Conferencing
• Telephony
• Unified Messaging
• Live Streaming
• Contact Centers
• Enterprise Collaboration
• Business UC Solutions
• Customer Interaction Applications

Deployment Types Covered:
• Public Cloud
• On-premise/Hosted
• Hybrid Cloud

Organization Sizes Covered:
• Large Enterprises
• Small & Medium-sized Enterprises (SMEs)

Services Covered:
• Professional Services
• UC Managed Services

End-Users Covered:
• Retail
• BFSI
• IT & Telecom
• Manufacturing
• Government
• Education
• Travel & Hospitality
• Utilities
• Healthcare
• Public Sector
• Logistics
• Transportation
• Consumer Goods
• Media and Entertainment

Regions Covered:
• North America
o US
o Canada
o Mexico
• Europe
o Germany
o UK
o Italy
o France
o Spain
o Rest of Europe
• Asia Pacific
o Japan
o China
o India
o Australia
o New Zealand
o South Korea
o Rest of Asia Pacific
• South America
o Argentina
o Brazil
o Chile
o Rest of South America
• Middle East & Africa
o Saudi Arabia
o UAE
o Qatar
o South Africa
o Rest of Middle East & Africa

What our report offers:
- Market share assessments for the regional and country-level segments
- Strategic recommendations for the new entrants
- Covers Market data for the years 2020, 2021, 2022, 2025, and 2028
- Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
- Strategic recommendations in key business segments based on the market estimations
- Competitive landscaping mapping the key common trends
- Company profiling with detailed strategies, financials, and recent developments
- Supply chain trends mapping the latest technological advancements

Free Customization Offerings:
All the customers of this report will be entitled to receive one of the following free customization options:
• Company Profiling
o Comprehensive profiling of additional market players (up to 3)
o SWOT Analysis of key players (up to 3)
• Regional Segmentation
o Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
• Competitive Benchmarking
Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances
 

Table of Contents

1 Executive Summary

2 Preface
2.1 Abstract
2.2 Stake Holders
2.3 Research Scope
2.4 Research Methodology
2.4.1 Data Mining
2.4.2 Data Analysis
2.4.3 Data Validation
2.4.4 Research Approach
2.5 Research Sources
2.5.1 Primary Research Sources
2.5.2 Secondary Research Sources
2.5.3 Assumptions

3 Market Trend Analysis
3.1 Introduction
3.2 Drivers
3.3 Restraints
3.4 Opportunities
3.5 Threats
3.6 End User Analysis
3.7 Emerging Markets
3.8 Impact of Covid-19

4 Porters Five Force Analysis
4.1 Bargaining power of suppliers
4.2 Bargaining power of buyers
4.3 Threat of substitutes
4.4 Threat of new entrants
4.5 Competitive rivalry

5 Global Unified Communication and Collaboration (UC&C) Market, By Type
5.1 Introduction
5.2 Conferencing
5.3 Telephony
5.4 Unified Messaging
5.5 Live Streaming
5.6 Contact Centers
5.7 Enterprise Collaboration
5.8 Business UC Solutions
5.9 Customer Interaction Applications

6 Global Unified Communication and Collaboration (UC&C) Market, By Deployment Type
6.1 Introduction
6.2 Public Cloud
6.3 On-premise/Hosted
6.4 Hybrid Cloud

7 Global Unified Communication and Collaboration (UC&C) Market, By Organization Size
7.1 Introduction
7.2 Large Enterprises
7.3 Small & Medium-sized Enterprises (SMEs)

8 Global Unified Communication and Collaboration (UC&C) Market, By Services
8.1 Introduction
8.2 Professional Services
8.3 UC Managed Services

9 Global Unified Communication and Collaboration (UC&C) Market, By End-User
9.1 Introduction
9.2 Retail
9.3 BFSI
9.4 IT & Telecom
9.5 Manufacturing
9.6 Government
9.7 Education
9.8 Travel & Hospitality
9.9 Utilities
9.10 Healthcare
9.11 Public Sector
9.12 Logistics
9.13 Transportation
9.14 Consumer Goods
9.15 Media and Entertainment

10 Global Unified Communication and Collaboration (UC&C) Market, By Geography
10.1 Introduction
10.2 North America
10.2.1 US
10.2.2 Canada
10.2.3 Mexico
10.3 Europe
10.3.1 Germany
10.3.2 UK
10.3.3 Italy
10.3.4 France
10.3.5 Spain
10.3.6 Rest of Europe
10.4 Asia Pacific
10.4.1 Japan
10.4.2 China
10.4.3 India
10.4.4 Australia
10.4.5 New Zealand
10.4.6 South Korea
10.4.7 Rest of Asia Pacific
10.5 South America
10.5.1 Argentina
10.5.2 Brazil
10.5.3 Chile
10.5.4 Rest of South America
10.6 Middle East & Africa
10.6.1 Saudi Arabia
10.6.2 UAE
10.6.3 Qatar
10.6.4 South Africa
10.6.5 Rest of Middle East & Africa

11 Key Developments
11.1 Agreements, Partnerships, Collaborations and Joint Ventures
11.2 Acquisitions & Mergers
11.3 New Product Launch
11.4 Expansions
11.5 Other Key Strategies

12 Company Profiling
12.1 Zoom Video Communications Inc.
12.2 GoToConnect
12.3 AT&T Inc
12.4 Cisco Systems Inc.
12.5 8x8 Inc
12.6 Microsoft
12.7 Verizon Communications Inc.
12.8 Google
12.9 NEC Corporation
12.10 Vonage
12.11 3CX Ltd
12.12 NTT Commuications
12.13 RingCentral Inc.
12.14 IBM Corporation
12.15 Avaya, Inc
12.16 Unisys

List of Tables
1 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Region (2020-2028) ($MN)
2 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Type (2020-2028) ($MN)
3 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Conferencing (2020-2028) ($MN)
4 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Telephony (2020-2028) ($MN)
5 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Unified Messaging (2020-2028) ($MN)
6 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Live Streaming (2020-2028) ($MN)
7 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Contact Centers (2020-2028) ($MN)
8 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Enterprise Collaboration (2020-2028) ($MN)
9 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Business UC Solutions (2020-2028) ($MN)
10 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Customer Interaction Applications (2020-2028) ($MN)
11 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Deployment Type (2020-2028) ($MN)
12 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Public Cloud (2020-2028) ($MN)
13 Global Unified Communication and Collaboration (UC&C) Market Outlook, By On-premise/Hosted (2020-2028) ($MN)
14 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Hybrid Cloud (2020-2028) ($MN)
15 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Organization Size (2020-2028) ($MN)
16 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Large Enterprises (2020-2028) ($MN)
17 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Small & Medium-sized Enterprises (SMEs) (2020-2028) ($MN)
18 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Services (2020-2028) ($MN)
19 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Professional Services (2020-2028) ($MN)
20 Global Unified Communication and Collaboration (UC&C) Market Outlook, By UC Managed Services (2020-2028) ($MN)
21 Global Unified Communication and Collaboration (UC&C) Market Outlook, By End-User (2020-2028) ($MN)
22 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Retail (2020-2028) ($MN)
23 Global Unified Communication and Collaboration (UC&C) Market Outlook, By BFSI (2020-2028) ($MN)
24 Global Unified Communication and Collaboration (UC&C) Market Outlook, By IT & Telecom (2020-2028) ($MN)
25 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Manufacturing (2020-2028) ($MN)
26 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Government (2020-2028) ($MN)
27 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Education (2020-2028) ($MN)
28 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Travel & Hospitality (2020-2028) ($MN)
29 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Utilities (2020-2028) ($MN)
30 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Healthcare (2020-2028) ($MN)
31 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Public Sector (2020-2028) ($MN)
32 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Logistics (2020-2028) ($MN)
33 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Transportation (2020-2028) ($MN)
34 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Consumer Goods (2020-2028) ($MN)
35 Global Unified Communication and Collaboration (UC&C) Market Outlook, By Media and Entertainment (2020-2028) ($MN)

Note: Tables for North America, Europe, Asia Pacific, South America and Middle East & Africa Regions are also represented in the same manner as above.

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